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We’re looking for an experienced data, risk & compliance manager to join the M&S Customer Service Centre, to ensure, with support from the central DPO function, that operational practices in customer services are compliant with data protection laws and internal policy, while overseeing customer d...

At M&S, we aim to be the most trusted retailer, doing the right thing for our customers, with quality service at the heart of everything we do and we are looking for customer service advisers to serve and delight our customers brilliantly every time they contact us.Our customers are welcome to co...

Reporting to the Lead Customer Service & Performance manager, this highly visible leadership role leads and directs the customer service operation to deliver strong operational performance, setting M&S customer service standards in the Centre of Excellence. Represent Customer Services Operations ...

Reporting to the Customer Services and Performance lead, the Performance Manager is responsible for driving performance, adhering to contract agreements, and ensuring the services provided by the M&S in house team and partner align with M&S's standards and goals. Actively participate in quality c...

Job Description Summary At M&S, we aim to be the most trusted retailer, doing the right thing for our customers, with quality service at the heart of everything we do and we are looking for customer service advisers to serve and delight our customers brilliantly every time they contact us. Consis...

Reporting to the Customer Services and Performance lead, the Performance Manager is responsible for driving performance, adhering to contract agreements, and ensuring the services provided by the M&S in house team and partner align with M&S's standards and goals. Strong communication skills and a...

Demanding a broad customer service background and experience in managing and leading large contact centre teams, the role ensures appropriate escalation and management of brand sensitive and high-profile issues to the relevant M&S teams, including PR, Legal, Marketing, and business units and work...

Supporting on data protection compliance aspects of projects within customer services, and supplier on-boarding - Working with Capita to mitigate risk of non-compliance to law and policy, including by training, monitoring, communications, follow up and escalation - Fact-finding and supporting cen...

Demanding a broad customer service background and experience in managing and leading large contact centre teams, the role ensures appropriate escalation and management of brand sensitive and high-profile issues to the relevant M&S teams, including PR, Legal, Marketing, and business units and work...

We’re looking for an experienced data, risk & compliance manager to join the M&S Customer Service Centre, to ensure, with support from the central DPO function, that operational practices in customer services are compliant with data protection laws and internal policy, while overseeing customer d...

Strong communication skills and ability to provide clear and concise operational updates (verbally and written) - A solid understanding of forecasting, planning and budget management. Reporting to the Customer Services and Performance lead, the Performance Manager is responsible for driving perfo...

Job Description Summary At M&S, we aim to be the most trusted retailer, doing the right thing for our customers, with quality service at the heart of everything we do and we are looking for customer service advisers to serve and delight our customers brilliantly every time they contact us. Consis...

Demanding a broad customer service background and experience in managing and leading large contact centre teams, the role ensures appropriate escalation and management of brand sensitive and high-profile issues to the relevant M&S teams, including PR, Legal, Marketing, and business units and wor

Reporting to the Customer Services and Performance lead, the Performance Manager is responsible for driving performance, adhering to contract agreements, and ensuring the services provided by the M&S in house team and partner align with M&S's standards and goals. The Performance manager unde

We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. At M&S, we aim to be the most trusted retailer, doing the right thi

After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of you. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing excep

Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your househo...

Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally. Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge...

Demanding a broad customer service background and experience in managing and leading large contact centre teams, the role ensures appropriate escalation and management of brand sensitive and high-profile issues to the relevant M&S teams, including PR, Legal, Marketing, and business units and work...

Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems. Support the store to trade safely and legally, protecting Customers, Colleagues, and the M&S brand. Ensure process and task is delivered in line with business expectation and operatin...

Demanding a broad customer service background and experience in managing and leading large contact centre teams, the role ensures appropriate escalation and management of brand sensitive and high-profile issues to the relevant M&S teams, including PR, Legal, Marketing, and business units and work...

Reporting to the Customer Services and Performance lead, the Performance Manager is responsible for driving performance, adhering to contract agreements, and ensuring the services provided by the M&S in house team and partner align with M&S's standards and goals. Actively participate in quality c...

Who you are Your skills and experience will include Qualified solicitor (England & Wales) with extensive post-qualification experience in Regulatory Law, including competition law and anti-bribery and sanctions compliance. This is a pivotal role, responsible for advising on a wide range of regula...

After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household. Direct message the job poster from Marks and Spencer. We’re an inclusive, dynamic, exciting, and ever evolving busin

Proactively identify commercial opportunities to improve availability and drive profitable sales in new stores and Renewals Support new stores and Renewals with optimum inventory levels that deliver brilliant availability, minimal waste, and minimal stock backstage whilst working collaboratively ...

Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your househo...

Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. You will actively identify opportunities to improve store sales, availability, and waste to drive positive volume and sales growth, whilst being able to quickly root cause and ...

Demanding a broad customer service background and experience in managing and leading large contact centre teams, the role ensures appropriate escalation and management of brand sensitive and high-profile issues to the relevant M&S teams, including PR, Legal, Marketing, and business units and work...

Strong communication skills and ability to provide clear and concise operational updates (verbally and written) A solid understanding of forecasting, planning and budget management. Reporting to the Customer Services and Performance lead, the Performance Manager is responsible for driving perform...

Reporting to the Customer Services and Performance lead, the Performance Manager is responsible for driving performance, adhering to contract agreements, and ensuring the services provided by the M&S in house team and partner align with M&S's standards and goals. Actively participate in quality c...

We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Shape and deliver the commercial strategy and P&L for General Insurance, d...

We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. After completing your probationary period, you’ll receive 20% colleague d

Consistently playing your part in a high performing team culture, taking action to solve for the customer Working collaboratively to support customers, stores, outsourced operations, and all areas of the M&S business - acting as a role model for service Who you are Your skills and experience will...

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wher...

Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Here are some of the benefits we offer that make working for M&S just that little bit more special… After completing your probationary period, you’ll receive 20% colleague dis

Demanding a broad customer service background and experience in managing and leading large contact centre teams, the role ensures appropriate escalation and management of brand sensitive and high-profile issues to the relevant M&S teams, including PR, Legal, Marketing, and business units and work...

Providing and contributing to data protection training Collation and reporting of DP metrics Oversight of Business Continuity plans across all sites Strong links with Model Office and training teams to ensure robust DP processes Who you are Your skills and experience will include Technical Skills...

Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, w...

We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us Here are some of the benefits we offer that make working for M&S just that ...

Reporting to the Customer Services and Performance lead, the Performance Manager is responsible for driving performance, adhering to contract agreements, and ensuring the services provided by the M&S in house team and partner align with M&S's standards and goals. Strong communication skills and a...

Demanding a broad customer service background and experience in managing and leading large contact centre teams, the role ensures appropriate escalation and management of brand sensitive and high-profile issues to the relevant M&S teams, including PR, Legal, Marketing, and business units and work...

After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household · Competitive holiday entitlement with the potential to buy extra holiday days! · Discretionary bonus schemes awarded

Providing and contributing to data protection training - Collation and reporting of DP metrics - Oversight of Business Continuity plans across all sites - Strong links with Model Office and training teams to ensure robust DP processes Who you are Your skills and experience will include Technical ...

Reporting to the Customer Services and Performance lead, the Performance Manager is responsible for driving performance, adhering to contract agreements, and ensuring the services provided by the M&S in house team and partner align with M&S's standards and goals. Strong communication skills and a...

My client supports pension schemes of all shapes and sizes, and they are a trusted name in the pensions industry. Identifying and escalating risks, complaints, and breaches in a timely manner. Ensuring compliance with internal quality standards and external regulatory requirements.

Demanding a broad customer service background and experience in managing and leading large contact centre teams, the role ensures appropriate escalation and management of brand sensitive and high-profile issues to the relevant M&S teams, including PR, Legal, Marketing, and business units and work...

Alexander Steele continues to work with one of the UK’s leading companies and due to growth, they have asked us to assist them in finding a HR and Payroll Assistant to join their team at their sites in Bedfordshire. Reporting to the HR Manager, the role of the HR and Payroll Administrator is to s...

Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, w...