🌟 Voted the Happiest Place to Work in Hospitality (2025) — and we’re just getting started. At Amplify Guest Services, we believe joy is the most powerful first impression. Whether it’s at the front desk or behind the scenes, we create moments that make people feel truly seen, supported, and valued. If you’re all about service, energy, and people — we want you on our team. 👋 What’s the Role? We’re looking for a Receptionist to be the heartbeat of our front-of-house. You’ll manage guest arrivals, room bookings, and day-to-day operations with a calm, confident presence. 🧭 Your day-to-day will include: - Greeting guests and making them feel instantly welcome - Managing meeting room bookings and guest logistics - Handling inboxes, calls, and queries smoothly - Work closely with teams to support events and shared spaces - Staying one step ahead and solving problems on the fly - Building great relationships and bringing energy to every day ✔️ You’ll Thrive Here If You: - Are naturally proactive, curious, and solutions-focused - Stay organised and juggle multiple tasks with confidence - Love making people smile - Are confident using Microsoft Office and digital tools - Have hospitality, reception, or customer experience background (bonus!) - See a queue forming - and step in to fix it before anyone asks - Think three steps ahead - whether it’s managing bookings seamlessly or greeting a guest by name before they even introduce themselves - Love both people and process - thriving on service and structure 🎁 Perks That Matter: - Private medical – feel your best, inside and out - YuLife rewards – perks for wellbeing, from day one - Pension + life cover – peace of mind for the future - Referral perks – great people bring great people - Grow as you go – we support learning on the job, with room to develop your strengths - People-first culture – be yourself, belong, thrive 🫶 We hug our people so they can hug our clients — that’s the Amplify way. 🎉 Let’s Do This If this sounds like your kind of place, we’d love to hear from you. Send over your CV and a short message - no formal cover letter needed, just a glimpse of your personality!
The Supporter Relations Engagement Team is involved in the planning and development of programmes and projects that puts supporter engagement at the heart of everything do we do. They play a pivotal role in making Muslim Aid more data and insight driven in the way we fundraise and communicate with supporters. The team’s aim is to increase the depth and value of supporter relationships whilst also encouraging repeat giving and overall supporter retention through targeted engagement strategies. Working within the Supporter Relations Engagement Team, you will develop a supporter centric approach to planning effective multi-channel, multi-product supporter journeys to grow loyalty, engagement, and income. We are looking for someone with an audience and data insight driven approach to identify moments that matter and key touch points to improve the supporter experience. By doing this, you will ensure that each touchpoint across the supporter experience is engaging, effective and reflects Muslim Aids brand and values. As a confident communicator you will help develop a culture based on understanding and interpreting supporter behaviours and motivations. Using this information, you will lead on mapping journeys and engagements across communications, campaigns and the fundraising portfolio to maximise a supporter’s lifetime value. About the Role Create new innovative supporter journeys to increase engagement, loyalty and improve income generation. Deliver improved supporter journeys and care strategies using insights, evidence and feedback. Deliver exemplary Supporter care and stewardship that builds loyal and committed supporters through high quality personalised engagement. Collaborate with the Data Analysis team to manage supporter preferences ensuring best practice regarding data protection, data collection and to maximise cross sell opportunity. Incorporate supporter care best practice and emerging approaches into activities so that the organisation remains positioned to effectively engage/manage donors. Provide general administrative assistance in support of the smooth running of the Supporter Relations Department. About You To be successful in this role, you will need: Significant supporter/customer care skills obtained from the commercial or charity sectors. Proven engagement developing internal relationships across a complex organisation – working with internal clients to develop and adapt briefs to improve supporter engagement. Experience of working with Customer Relationship Management (CRM) software. Experience of developing innovative and creative engagement programs for supporters/donors. Good interpersonal and communication skills and ability to liaise effectively with people at various levels. Good organisation, coordination and project management skills. Why you should Apply Join Muslim Aid and play a key role in strengthening supporter relationships and driving engagement. Using data-driven insights, you will develop multi-channel campaigns, enhance supporter journeys, and boost retention. If you’re a strategic thinker with a passion for engagement and communications, apply now to make a lasting impact! Benefits you will enjoy working for us: 25 days annual leave + 4 Privilege days Hybrid working Paid time off for medical appointments 2 hours lunch break on Fridays Time off in Lieu (TOIL) Pension Scheme