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Job Title: Fraud/Complaints Contact Center Manager (CCM) (Senior Operations Manager) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Reports to: VP / Director of Delivery Location: Site-Based or Working at Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the call center staff (around 200 or more), premises, operations and their relationship with the Clients as appropriate, for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB through your operations manager. You must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB through your operations manager and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Manages a campaign or campaigns of around 200 staff or more, • Manages and is responsible for day-to-day activities of one or more unit of operations, • Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved, • Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company’s operations, • Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts, • Manage the daily/weekly/monthly P&L, • Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT, • Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis, • Spends time on floor to audit current procedures to monitor and improve efficiency of operations, • Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day, • Leads, manages, develops and motivates a team of ACCM’s in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre, • Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed, • Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied, • Participate in monthly and quarterly ATAC meetings, • Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate, • Demonstrates expertise on Teleperformance’s tools, service offerings and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance’s capabilities, • Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s, • Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation, • Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support, • Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site, • Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues., • Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas, • Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations, • Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services, • Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures, • Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement, • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction, • Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices, • Other duties as assigned. Main Job Requirements Education and Specific Training • Bachelor’s degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience • Minimum 3 years’ experience of complaint management in a regulated environment preferably Financial Service, • Minimum 2 years’ experience of fraud management in a regulated financial services environment, • Experience of managing a large operation of 200+ people, • Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others, • Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills • Achievement oriented, • Superior analytical ability, • Superior communication skills, • Robust and commercially balanced decision-making, • Flexibility, • Sound reasoning & judgement, • Excellent leadership and management skills, • Planning and organizing, • Lead by example / integrity, • Problem Solving, • Employee & Client satisfaction orientated, • Self-motivated and can motivate others, • Highly advanced team building skills, • Strategic and commercial thinker, • High levels of resilience and focus, • Coaching focus, • Advanced facilitation & presentation skills, • Advanced project management skills, • Advanced change management skills, • Advanced KPI knowledge and understanding, • Commercially astute, • Driven to succeed, • Continuous improvement mindset

Senior HR Business Partner UK and Ireland Reports to: Head of HR Location: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance) will consider WAH if candidate not within reasonable travel to TP site Salary: TBC at interview Hours: 37.5 hours per week. Contract: Permanent Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR. Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial & non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing & negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities • Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities., • Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the business, • Supports the HR function as a whole in shaping the People Strategy and delivering its objectives, • Act as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the role, • Provide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches, • Support the implementation of the company’s people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culture, • Partner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources, • Proactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframes, • Collaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business area, • Assist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisation, • Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose, • Utilise people data and analytics (including operational performance, quality, absence, attrition, and engagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are met, • Write and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areas, • Lead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfers, • Develop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unions, • Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directed, • Contributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practice, • Attends internal and external meetings as required to represent the HR function, • Provides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etc, • Champions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service, • Continually identifies new opportunities to add value to local and wider business area, • To be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risks, • Adopts the Teleperformance management ethos of “Support First, Manage Later” when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendance, • Maintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problems, • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction, • Supports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices, • Complies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activities, • Responsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends H&S training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safeworking environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace., • Other duties as assigned What are we looking for? • Education and Specific Training, • Formal qualification in a HR-related area, such as:, • Certificate in Human Resource Practice, or, • Degree in HR Management, or similar, • OR equivalent experience, • Membership of CIPD, or similar, is preferable, • Up to date employment law knowledge for UK and Northern Ireland is essential Work Experience • Must be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environment, • Must reside in UK and eligible to work in the UK Special Certifications • Lean Six Sigma certification at Yellow Belt level, preferred Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others, • Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house, • equivalents

About Us: Chery Motors Since founded, Chery has always taken adhering to technology-driven strategy, creating a vehicle brand with international competitiveness and influence as its corporate vision. Relying on the constant pursuit of technological innovation, Chery has become the first passenger vehicle enterprise in China to master the core technology of engine, gearbox, chassis, platform and new energy, and the first one in China to export vehicle, CKD parts, engine and vehicle manufacturing technology and equipment to overseas market. Chery has always focused on developing domestic and international markets. Chery has continuously deepened its globalization through the implementation of product strategy, localization strategy and talent strategy. After more than 20 years of development, Chery’s sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide. Overview: Our Business requires a Regional Aftersales Manager for the South Region of our Retailer Network. The role will cover the South East of England. Applicants should be based within the South of England, ideally East of London. Omoda | Jaecoo (UK) Limited is growing at an exponential rate. Our Investor Network, Product Range, Policies and Responsibilities are tracking incredible new car growth. This role will place a very high level of expectation on the successful candidate. Dynamic business conditions and Investor expectations are intense and so the role will suit someone who can prioritise, adapt and remain calm under consistently high levels of pressure. You will come from a similar OEM role. You will be required to travel extensively within your Region and to our Business Head Office in Chiswick, West London. Main Responsibilities: 1. Investor Relationships • Develop robust relationships with your Region’s Retailers. Your role will require you to manage and deliver elements which cover; reward, challenge and penalty. You will be a representative and ambassador for the Omoda & Jaecoo Brands and, accordingly, will need to shoulder the responsibility of taking direct and decisive action., • We are currently interacting across the board within our Retailers: workshop to boardroom. You will come into contact with every aspect of network operations and will need to adapt your dialogue accordingly. 2. Customer Experience • You will need to become directly involved in Customer cases and take ownership of the Customer journey. This will involve root cause understanding of vehicle/ownership conditions. The output of this knowledge will mean bringing Customer issues to a swift conclusion. There are no half measures here. Customer Experience, Dealer Management and Brand Reputation are critical metrics. 3. Technical Support & Warranty Claims: Case Support • You will need to support our Technical and Warranty Teams with managing Dealer objections and timeframes. You may be required to add elements of technical support and or warranty into your dealer visit agenda. You will not be required to have technical knowledge but, instead, the ability to qualify gaps and suggest solutions when required. 4. Dealer Visits • Frequent and planned dealer visits, which will measure our Network’s ability to deliver the optimum Customer Experience, will require you to travel extensively across you Region., • You will need to manage your time efficiently to ensure that dealer visits and individual/departmental administration are up-to-date. No excuses. 5. Performance Management • Omoda | Jaecoo (UK) does operate a Dealer Balance Scorecard (DBS) and has metrics within that will require your management and influence. The Customer remains at the core of our business and is measured and managed accordingly. Other Aftersales KPIs will be your responsibility and will need to show positive performance trends. 6. Brand Ambassador • You will be needed to attend and support Brand events during the year. These events may be outside your Region and could run outside of business hours. KPI’s: 1. Customer Complaint Resolution • Your insight, management and decision making will be needed to bring Customer cases to a timely and ideal end. You are expected to take direct interest in and ownership of Customer/Dealer complaints. 2. Parts Sales Management • Various year-to-date and year-on-year parts targets will require you to manage reminder funnels and VHC processes to drive repeat and incremental parts purchases., • Returns will need to be measured and managed., • Policies and processes will need to be challenged and reviewed to ensure adherence to operating standards. 3. Dealer Balance Scorecard (DBS) Improvements • Rolling 3, 6, 9 and 12 month trends will become your core objective. Positive trends are there to be celebrated and maintained. Negative KPI performance must be measured, qualified and stabilized., • DBS is in place to ensure that Customer Experience and Dealer Profitability are maximized. This element of your Regional Management role is your raison d'etre. Excellence will be rewarded at the annual dealer conference. Bottom quartile positions will require recovery actions and activity. 4. Special Project Champion • To support our business growth and your personal development, you are welcome to take ownership of Special Projects. These will be programs and or projects which will improve our commercial proposition. Your experience will be harnessed to improve processes and ensure you are recognized as the resident expert in the field. Personal Requirements: • A minimum of 5 years OEM Aftersales experience., • You will need to need a robust, calm and efficient operator. Able to take on a large amount of responsibility, you will be asked to cover a broad, sometimes unfamiliar, range of topics., • Relationship building will come naturally to you. Existing and new networks will be relied upon and tested on a frequent basis., • You will be capable of managing a busy diary which may change at a moment’s notice., • You will need to be adaptable and willing to take new instructions in a business where deadlines and deliverables will test your management skills., • Proficiency in Microsoft Office including reporting and data analysis platforms., • Full and clean driving license.

Company Overview: Nailbiter is transforming traditional market research through its innovative Behavioural Videometrics Platform. With headquarters in Herndon, Virginia (USA), and a growing global presence including London, New York, Chicago, Paris, Dubai, and Mumbai, Nailbiter observes and analyses shopper and consumer behaviour both in-store and online at scale. Ranked #8 in the Top 50 Most Innovative Companies by clients in the 2024 GRIT Report (up from #12 in 2023), and #2 in Most Innovative Data & Analytics Providers, our platform converts video data into actionable brand metrics that empower Brand, Shopper, Category, and Insights teams. We work with the majority of the top 20 global FMCG companies and have demonstrated consistent growth since our founding in 2015. Our proprietary technology enables manufacturers and researchers to “see” and “hear” their consumers make purchasing decisions. These consumer interactions—captured via video—are then quantitatively coded using AI and human analysts to surface both stated and latent motivations. This approach uncovers hidden barriers to product success, delivering insights that drive immediate, evidence-based decision-making for our clients. At Nailbiter, we are committed to a culture built on fairness, diversity, and mutual respect. We embrace change and innovation, providing an exciting environment for individuals who are eager to make a meaningful impact in the fast-evolving world of Behavioural Videometrics. To learn more, visit us at ___. Position Overview: We are seeking an experienced and hands-on research leader to join our team as Director, Client Success. In this senior role, you will manage strategic client relationships, mentor junior team members, and oversee the delivery of impactful, data-led insights across the full project lifecycle. The ideal candidate will bring deep expertise in FMCG categories, and retail dynamics, combined with strong quantitative research capabilities and a consultative mindset. This is a remote position based in the UK, with occasional travel to meet clients particularly in the Chicago and New York metro areas as well as 1–2 annual visits to our global headquarters in Herndon, VA. Key Responsibilities: • Insight Storytelling: Transform research findings into compelling, client-ready reports and presentations with clear narratives, insightful conclusions, and actionable recommendations., • Strategic Consulting: Serve as a trusted advisor to global FMCG clients, addressing their strategic business questions and delivering evidence-based guidance., • Team Leadership: Mentor and coach junior colleagues, promoting skill development and supporting succession planning and team growth., • Project Delivery: Lead end-to-end project management, including study design, data analysis, and client engagement, ensuring timely and high-quality outputs across all phases of research. Ideal Candidate Profile: • Educated to degree level in a relevant field (e.g., social sciences, business, marketing, or related disciplines), • 6–8 years of experience in market research, shopper insights experience is desired, • 4+ years of experience working with or supporting FMCG (fast-moving consumer goods) brands or categories, • Strong knowledge of quantitative research methodologies, • Demonstrated ability to translate complex data into insightful, actionable client narratives, • Skilled at managing multiple projects simultaneously to meet deadlines, • Excellent verbal and written communication skills, including client-facing presentations, • A collaborative team player who also thrives in independent, self-directed work, • Highly analytical, detail-oriented, and comfortable working in a fast-paced environment, • Proficient in Microsoft Office, especially Excel and PowerPoint Compensation and Benefits: Nailbiter offers a competitive remuneration package, including stock options, healthcare benefits, and flexible remote working arrangements. As a high-growth company, we provide strong career progression opportunities. As a key member of our Client Success team, you will play a central role in driving Nailbiter’s growth and delivering lasting value to our clients.

Account Executive – Remote (UK-based SaaS) We’re working with a high-growth SaaS business in the UK that is expanding its sales team and looking for an energetic AE to join on a fully remote basis. Salary: £50- £55k base + £25-£30k + Shares About the Role • Build and maintain strong relationships with prospects and clients., • Identify new business opportunities and drive sales growth., • Lead negotiations and close deals to achieve and exceed targets., • Collaborate with marketing, product, and customer support teams for a seamless client experience., • Track and report on account performance, using data to spot trends and opportunities. What We’re Looking For • 3–5 years of experience in the SaaS industry., • Proven track record in sales or account management., • Strong communication, negotiation, and relationship-building skills., • Knowledge of financial regulations and compliance., • Proficiency in CRM tools and Microsoft Office Suite. 📩 If this sounds like you, send your CV and a short note about your experience in lead generation or SaaS sales - please drop your CV.

We are looking for an Account Manager to join the focusgov team and help us create great digital services that will have a positive impact on vulnerable peoples' lives. We already work with over forty local authorities throughout the UK. Our Care Leavers App is used by many of these to provide help and support to young people leaving care, we also work extensively within Family Hubs, SEND and Children's / Adult Services. It's an exciting time with lots of genuinely innovative work taking place including AI-based solutions. We are now seeking a enthusiastic Account Manager who can help us build excellent relationships with new and existing clients from the public sector. Our Account Managers are key members within the Client Services team and are responsible for identifying new opportunities for client growth and ensuring excellent standards of service. Typically an Account Manager at focusgov will be getting stuck into: • Managing work requests and briefs, liaising with other team members including designers and developers, preparing and supplying quotes., • Managing support calls from clients and communicating issues to the technical team, keeping clients updated with progress and managing issues through to resolution., • Liaise with our Project Manager on individual projects in an advisory capacity, ensuring the project deliverables align with the overall account, targets and business objectives., • Work with Business Development to identify key individuals in other teams / departments and develop relationships with them to generate work and revenue., • Track basic sales metrics and pipeline into CRM, SMT and monthly operational plans, review sales performance against agreed KPIs and targets., • Share knowledge gained and feedback from existing customers to help refine existing products and develop new products and services., • Ensure work complies with existing ISO operational procedures and processes. We are keen to meet people with a range of experience and backgrounds, but as a guide we would probably be looking for: • a minimum of one year in an Account Manager or Account Executive role in one of the following: a digital or marketing agency or a within software development environment., • someone with demonstrable experience of managing and growing multiple client accounts., • can show demonstrable ability to manage own schedule of work, including multi-tasking and prioritising., • possess excellent communication skills; able to explain sometimes technical matters to non-technical customers., • have experience of using Microsoft 365 suite, Google Docs, project or task management software., • are self-motivating, have a genuine enthusiasm for joining a friendly, innovative team who are creating solutions for vulnerable members of society (this is a must!) And some of the following would be an advantage: • experience in use of Hubspot CRM., • knowledge of the website or app production lifecycle, managing digital projects or some web design / development processes such as UX or accessibility, • experience of working with the public sector. A couple of other important points: • this role is home / remote based. Our team get together for some collaborative working a few times a year, but this is purely optional., • we are open to meeting candidates from anywhere in UK, but you must be UK-based. Benefits we are able to offer include: • Salary of between £30k and £35k based on experience., • Generous commission scheme., • Private Medical Insurance through BUPA., • NEST Pension., • Employee Assistance Programme and Wellbeing Strategy., • In-team Mental Health First Aiders and a chance to train towards this qualification., • Remote working., • 28 days holiday plus additional time off for birthdays / Christmas and New Year. A job description is available for this role. • Please no agencies, thank you.

Location: Remote/Occasional On-site, must be UK based Company: Dynamics Connect Full Time Permanent Salary: Competitive BOE About us: Dynamics Connect is a UK based Microsoft partner, providing specialist services in the Dynamics 365 Business Central ERP system. You will be joining an extremely ambitious team looking to grow with ample opportunity for the right individual to also develop in conjunction with the company. Responsibilities: Are you passionate about leveraging Dynamics Business Central to drive business growth and deliver exceptional solutions to clients? Or do you have experience in the SaaS selling field and keen to learn hands on about selling the best ERP system around? We're seeking a talented Business Development Manager to join our dynamic team. We are looking for a target driven Business Development Manager, you will be the main point of contact for all sales and pre-sales functions • Target driven sales Business Development Manager ideally with an understanding of Dynamics NAV and Business Central, ERP systems in general, or SaaS sales experience., • 360 sales position, including identifying new clients, delivering and converting outreach campaigns, cold calling, qualifying leads, setting up discovery calls and seeing the full sales lifecycle through., • Drive sales efforts by identifying and engaging prospective clients interested in Dynamics Business Central solutions., • Develop and nurture client relationships, understanding their needs, and providing tailored solutions., • Collaborate with the directors and technical teams to craft compelling proposals and presentations that showcase the value of Dynamics Business Central., • Learn Dynamics Business Central functionalities and confidently talk about it's capabilities., • Articulate the benefits and features of Dynamics Business Central - training provided if required., • Act as a subject matter expert during pre-sales activities, addressing client inquiries and concerns., • Stay updated with industry trends and Dynamics Business Central enhancements to offer informed guidance to clients., • Establish and maintain long term relationships with stakeholders in the industry, clients, and potential clients., • Negotiate prices, contracts, and terms for potential customers., • Account management for existing and new customers. Requirements: • Proven experience in sales and pre-sales roles within the Dynamics Business Central ecosystem or ERP/SaaS solutions., • Strong understanding of Dynamics Business Central functionalities and its applications in diverse business environments, or the drive to learn quickly., • Track record of meeting and exceeding sales targets., • Skilled in client targeting, market research, and outbound engagement., • Skilled in phone-based sales, building strong client relationships, and delivering value-driven conversations., • Adept at creating impactful email campaigns that drive engagement and convert into quality meetings., • Exceptional communicator with proven ability to present effectively to senior stakeholders., • Genuine enthusiasm for the D365 Business Central ecosystem, with a drive to stay ahead of market trends and emerging opportunities., • Must be based in the UK., • Must have previous Dynamics Business Central/ERP/SaaS software sales experience., • Self-starter and able to work efficiently under pressure., • Ability to run the sales function and update directors on progress., • Highly driven and able to work in an agile environment. Why Dynamics Connect: • Very generous commission structure for sales., • The opportunity to shape your own future and grow the company and grow within the company., • Competitive salary and the ability to earn uncapped commission., • 28 days holiday including bank holidays, increasing with length of service., • Remote working, • Pension Contribution, • Long service gifts to celebrate the milestones. No Agencies.

BPO Solutions - Business Development Manager We are seeking a dynamic Business Development Manager to join our rapidly expanding BPO division within a large, global technology services company. This is an exciting opportunity to be part of the fastest-growing BPO function globally, tasked with winning new logos in Retail, Consumer Goods, or Manufacturing sectors. The successful candidate will play a pivotal role in engaging with senior stakeholders, shaping BPO functions, and transitioning multi-million pound contracts and accounts. This fully remote position offers a competitive salary of up to £150k plus 30% variable, RSUs, and car allowance, with an OTE of £210k. Skills: • Strong interpersonal and communication skills, • Proven experience in business development, specifically within BPO solutions, • Extensive experience winning new logos within: Retail, Consumer Goods or Manufacturing industry, • Ability to engage and influence senior stakeholders, • Experience in shaping and transitioning BPO functions, • Strategic thinking and negotiation skills, • Excellent organisational and time management skills, • Results-driven with a track record of achieving targets, • Ability to manage multi-million pound contracts and accounts, • Self-motivated with a go-getting attitude, • Comfort with remote working and digital collaboration tools Software/Tools: • CRM systems (e.g., Salesforce), • Microsoft Office Suite, • Virtual meeting platforms (e.g., Zoom, Microsoft Teams)

About the Role: We’re looking for an experienced D365 F&O Project Manager to lead a multi-national ERP implementation project. Key Responsibilities • Lead and manage full lifecycle D365 F&O implementation projects across multiple workstreams., • Develop and maintain detailed project plans, timelines, and budgets., • Coordinate with technical, functional, and business teams to ensure successful solution delivery., • Facilitate workshops to capture business requirements and translate them into project deliverables., • Identify, manage, and mitigate project risks and issues., • Provide regular project updates and reports to senior stakeholders and steering committees., • Ensure alignment between business objectives and the D365 F&O solution design., • Manage third-party vendors, partners, and internal resources effectively., • Support change management, user training, and post-implementation stabilization. Key Requirements • Proven experience managing end-to-end D365 Finance & Operations implementations., • Solid understanding of core D365 F&O modules (Finance, Supply Chain, Procurement, Projects, etc.)., • Strong grasp of project management methodologies., • Excellent communication, stakeholder management, and leadership skills., • Experience managing budgets, timelines, and multi-disciplinary teams., • Microsoft certification in Dynamics 365 (F&O or equivalent) is desirable., • Project Management certification (PMP, PRINCE2, or Agile PM) is a plus. This is a permanent opportunity paying a competitive salary + benefits, it is also fully remote with occasional travel when necessary. Applicants must be able to provide proof of the right to work in the UK.

About the Company Convertr is the enterprise data integrity layer that ensures clean, compliant, and complete data flows across systems and teams. Global leaders like Microsoft, Oracle, Amazon, Stripe, and HP use Convertr to improve data quality, accelerate operations, and gain full transparency across their lead and data supply chains. By automating complex workflows and standardizing data at scale, Convertr helps organizations drive better decisions, reduce risk, and unlock the full value of their data. The best convert with Convertr. Why Convertr? You will be joining a rapidly growing scale-up, with the opportunity to work closely with businesses across our ecosystem of brands, agencies, and publishers – it’s a really exciting time to join the Convertr team. At Convertr, we’re building a platform that delivers real value to B2B businesses, driving operational efficiency and improving the quality of lead data. Our global, API-first platform allows businesses to track and analyse the success of their marketing campaigns and convert their lead data into powerful prospects. We offer the opportunity to shape your own career, with exposure to industry-leading technologies that are reshaping the demand generation landscape. If you’re a driven, creative, collaborative individual who is looking for a role where you can really make a difference, you’ve come to the right place. Our unique culture Our culture is built on integrity, collaboration, respect and expertise, and these core values underpin everything that we do. If you’re driven by innovation, Convertr is right for you. We’re proud to foster a working environment that is collaborative, inclusive and transparent, where our differences are celebrated and we encourage and support the team to be the best versions of themselves. In an exciting time of significant growth, you’ll play a big part in our mission of helping our customers scale, drive operational efficiencies and improving the quality of their lead data. As we continue to scale, we want to hear from talented, driven problem-solvers, who can help us work towards transforming the demand generation landscape. About the Role We’re looking for a Senior Full Stack Engineer with strong experience in PHP (ideally Symfony) and confidence working with modern front-end technologies, particularly Angular. You’ll work as part of a cross-functional squad, collaborating closely with product managers, designers, and fellow engineers to build scalable, high-quality software. You’ll take ownership of complex features across both the backend and frontend, helping evolve our platform architecture and ensuring smooth, performant user experiences. We’re looking for someone who writes clean, maintainable code, enjoys solving technical challenges, and thrives in a collaborative, fast-paced environment. Responsibilities • Develop and maintain scalable backend services and APIs using PHP/Symfony., • Contribute to front-end development using modern JavaScript frameworks, ideally Angular., • Collaborate cross-functionally with designers, product managers, and other engineers to deliver elegant, high-quality solutions., • Participate in code reviews, testing, and quality assurance to ensure reliability and maintainability., • Contribute to architectural discussions, helping shape the technical direction of new and existing systems., • Stay current with emerging technologies and best practices, applying them to improve development processes and outcomes., • Support and mentor other engineers through collaboration and knowledge sharing. Qualifications • Strong experience developing backend applications with PHP, ideally using Symfony (Laravel also considered)., • Experience working with modern front-end frameworks, ideally Angular., • Understanding of RESTful APIs and how front-end and back-end systems interconnect., • Experience with relational databases (MySQL or PostgreSQL) and Redis for caching., • Familiarity with Docker (Kubernetes experience a plus)., • Experience working in cloud environments (AWS preferred)., • Strong problem-solving skills with a track record of delivering clean, efficient code., • Excellent communication and collaboration skills within agile teams., • A product-oriented mindset – focused on delivering scalable, user-centric solutions. Pay range and compensation package You will be joining a high-growth, fast-moving company working with enterprise global brands whilst enjoying every moment with a sociable team from all over the world, also including the below: • Competitive salary, • 25 days holiday plus an extra day for your birthday., • Career development opportunities., • Employee Assistance Programme – Free 24/7 wellbeing support for all our team., • Remote working., • Team Socials – Regular team parties and social events., • Choose your own remote working kit., • Pension including employer contributions. Convertr is ISO27001 certified, which means we hold certification for our internal information security standards and are audited annually. Compliance and security are key to our operations, and all team members receive annual training on data compliance, GDPR, and data handling, with regular internal reviews throughout the year to reinforce best practices. It is company policy that all applicants must be able to provide documentary evidence of their right to work status at interview stage. Equal Opportunity Statement Convertr is committed to diversity and inclusivity in the workplace.

Senior Vertical Transportation Consultant – Design Services Nationwide - Flexible About us Hoare Lea is a human-centric and planet-conscious engineering consultancy. We offer intelligent and sustainable solutions to complex design challenges for the built environment throughout the UK and further afield. We are as committed to providing an environment where everyone can realise their unique potential. So, in joining Hoare Lea, you will experience a business that enriches your knowledge, supports your wellbeing, and welcomes your individuality. You’ll have the opportunity to participate in our 9-day fortnight scheme, thriving community groups, varied social and networking events, and extensive professional and technical development schemes. We also offer an extensive benefits package, including private medical cover, electric vehicle salary sacrifice scheme, stock options, and up to 30 days of annual leave. Whatever your ambitions or circumstances, our aim is to enable everyone to develop their knowledge, give their best, and enjoy what they do. About the role We have a brand-new opportunity for a Senior Vertical Transportation Engineer to join our brilliant VT team. We’re looking for someone with a few years of experience, working within multi-disciplinary design teams and who’s looking for the next step in their career. We’re offering exciting project opportunities across all sector and scales, with the support to help you reach your potential. You’ll be providing lift, escalator and moving walk expertise to ensure the efficient movement of people in buildings using the best traditional and modern technologies for new, refurbished and occupied premises. As modern buildings and their uses become ever more demanding, the design becomes an increasingly challenging process. Our efficient Vertical Transportation designs provide the ideal solutions for complex projects. We look at the building as a whole and are involved in every stage, from initial client discussions right through to construction and even the building’s ongoing performance. We collaborate with colleagues, architects and other construction professionals, playing a critical role in every building’s design. As a member of the Vertical Transportation group, your day-to-day tasks will vary, as we’ll give you the chance to get involved in all aspects of our work. In this key and varied role, you can expect to: • Be in a Client-facing role, attending project meetings and disseminating the brief within the project team. You will need to be of personable nature and a good communicator., • Lead the development of initial strategic concepts for projects ensuring solutions are appropriate for the brief and regulatory standards., • Produce detailed designs and drawings using the latest computer modelling software and carry out traffic simulations., • Define Vertical Transportation strategies for new or existing building developments to allow efficient transport of occupiers., • Take responsibility for technical delivery in your work either alone or as part of a team., • Engage with junior support staff in their day-to-day activities and offer advice and guidance., • Be financially astute and work with the team leader to help monitor fee expenditure, resources and work delivered. About you To be successful in this role you’ll need: • A few years of VT consultancy experience in some or all of the following: VT Design & Specification, Lift Traffic Studies, tender analysis and drawing reviews. (Site survey and commissioning experience would be an advantage but is not a requirement as training can be provided)., • Strong technical knowledge of lifts, escalators and moving walks and relevant and applicable codes, regulations, design guides etc., • Understanding of VT design, engineering and interdisciplinary design through all stages of the design process., • IT literate with a technical understanding of relevant IT packages (Elevate, Revit, etc.)., • Excellent written and spoken English skills., • Developing effective client and fellow professional relationships., • Showing commitment to personal and continuing professional development. Working alongside a range of specialists, you will be joining a collaborative, knowledgeable, highly engaged team who love what they do, and offer a supportive, flexible, and high performing work culture. How to apply To apply simply complete a CV profile and submit your application, or for further information please contact If shortlisted, one of our recruitment team will be in touch to arrange a introductory call (about 30 minutes) to discuss the role and your experience in more detail. From there, successful candidates will be invited to attend a panel interview, either via Microsoft Teams or in person at one of our offices. Adjustments and accommodations If there are adjustments or accommodations that we can put in place to help you participate and give your best at any stage of the recruitment process (whether relating to disability, neurodivergence or anything else) please let us know. Data privacy We have updated our terms and conditions for candidates, click here to find out more. Recruitment agencies We have a Preferred Supplier List of trusted partners who assist us when required. We do not acknowledge speculative CVs or unsolicited candidate introductions from agencies not on the list. #LI-HYBRID

Job: Electrical Site Maintenance Engineer Salary: £40,000 plus bonus and a company vehicle. Bonus: Fantastic monthly bonus based on company performance. We have a fantastic opportunity to join the UK’s favourite car buying service and to join our newly established and growing Retail Maintenance Team. This is full-time role with nationwide travel working on average 42 hours per week, 5 days out of 7. As a friendly and supportive Electrical Site Maintenance Engineer you will be ready to help ensure our estate of over 500 branches safe and working for all our retail colleagues. Our retail estate includes a number of POD’s with a mix of power sources including solar panels and eco fuel. Your time will be split between visiting branches to carry out servicing to ensure the safe effective performance of the branch in all weather conditions to responding requests from the maintenance helpdesk to visit sites and repair and resolve issues. You’ll also need to offer remote support to our colleagues by talking them through processes to perform quick on-site checks to establish problems and or resolve them. Finding solutions to issues quickly and effectively, comfortably sorting them with the retail teams and working with suppliers to future fix problems arising. Safety will be your priority and you will work collaboratively within all departments and suppliers and across the site teams, including with the Maintenance Manager, Team Members and other departments. About you You'll fit right in if you can demonstrate: • You’ve got a multi-skilled background in repairs, general maintenance, and electrical maintenance., • You’re electrically biased, multi-skilled and have accreditations., • You’re experienced with Microsoft 360 packages., • You’re comfortable communicating with a wide variety of people, and you have the confidence to respond positively when under pressure, • You can show us that you’re able to comply with Health and Safety standards., • You hold a relevant engineering qualification in either electrical or mechanical The role will benefit from: • No Nights!, • Internal & external training courses available, • Internal & external courses on offer, • Excellent salary & benefits package About Us We are the UK's largest & fastest-growing car-buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. Extra Benefits: • Discounted gym membership., • Team social events budget available to all!, • Monthly & annual bonuses, incentives & rewards., • Buy more holiday scheme + accrue extra for length of service!, • Healthcare cash plan., • Cycle to work scheme., • Pension scheme.

Job Title: Senior Digital Accessibility Specialist - Audit Specialist Location: Fully remote working in the UK Salary/Rate: £500/day-£550/day Start Date: November 2025 Job Type: 12 - month contract Company Introduction: We are currently representing a global academic research company who are recruiting a Senior Digital Accessibility Specialist with very strong Accessibility Auditing experience for an exciting 12-month contract. Required Skills / Experience: The ideal candidate will have the following: • Strong Accessibility Auditing experience is crucial., • Specific experience conducting technical accessibility audits is extremely important., • Being able to identify and solve technical accessibility defects is very important, too., • Being able to negotiate effectively with stakeholders and work autonomously is a must., • Being able to make high-level decisions is also required., • Candidates will be asked to provide an audit report that they have written, and to provide evidence how they conducted the report. They will also be asked to show the solutions that they provided., • Strong experience in authoring high quality VPATs/ACRs for enterprise web applications., • Expert knowledge of how to recommend WCAG 2.2 techniques around websites and digital content., • Rich experience using accessibility testing tools (WAVE, aXe, Microsoft Insights, Color Contrast Analyzer) and with screen readers (JAWS, NVDA, VoiceOver)., • High degree of initiative and autonomy coupled with an ability to function successfully as part of a virtual team., • Generosity in sharing knowledge, skills, and positive attitude in mentoring people to learn accessibility concepts. Job Responsibilities/Objectives: • Author VPAT/Accessibility Conformance Reports (ACRs) against W3C WCAG 2.2 AA standards., • Troubleshoots user accessibility issues, guiding product teams to solutions and coaching on appropriate testing tools., • Author detailed specifications for remediating websites, mobile applications, and PDFs to meet the W3C WCAG 2.2 A standards., • Work with core team developers and UX to test, steer, and validate designs and code to accessibility standards., • Author product accessibility statements. Desirable Skills/Experience Although not essential, the following skills are desired by the client: • IAAP Web Accessibility Specialist Certification or US DHS 508 Trusted Tester Certification., • Previous roles or degree(s) in fields of Digital Accessibility, User Experience, Digital Design, or Software Engineering., • Expert knowledge of and mobile application accessibility testing and techniques., • Wide experience with user interface design patterns including rich internet applications, single page web applications, and AI / chatbots.

Site Reliability Engineer – FinTech Infrastructure Up to £120K + Equity + Benefits | Remote First (UK) Plan A Digital are recruiting for an innovative FinTech company transforming connectivity and infrastructure for financial markets. We are seeking a Site Reliability Engineer to join a hands-on team and help maintain, scale, and automate critical systems that support high-performance trading and market operations. The Role: • Automate server and network provisioning across cloud (AWS/GCP) and on-site environments, • Enhance CI/CD processes for infrastructure and software deployments, • Liaise with hardware suppliers, telecom providers, and institutional clients, • Coordinate setup and distribution of employee devices for remote teams, • Foster a culture of automation, system reliability, and team ownership Essentials: • Practical coding experience in languages like Java or Python, • Familiarity with automation frameworks, e.g., Ansible, • Server provisioning (bare metal and cloud), • Linux kernel configuration, • Networking fundamentals, • Bash scripting / automation, • Background in systems administration, network engineering, or both, • Solid grasp of networking, infrastructure, and configuration management, • Experience dealing with third-party vendors and procuring IT hardware, • Proactive, collaborative, and motivated to grow in a fast-paced environment Desirable: • Understanding of authentication and identity protocols, • Exposure to Microsoft/Azure Active Directory, • Experience with high-availability databases (e.g., Postgres clustering/replication), • Willingness to provide desktop support when required Why This Role? • Work with a skilled, collaborative team driving critical infrastructure, • Enjoy autonomy and responsibility in a remote-first setup, • Competitive salary, equity, and benefits

Job Responsibilities 1. Take full responsibility for the daily operation of the distribution center, including the planning, resource scheduling, and execution supervision of end-point deliveries;, 2. Build a high-performing team and improve the recruitment, training, and assessment systems;, 3. Dynamically allocate resources to cope with business fluctuations, ensure service stability, and strictly enforce safety, security, and quality standards and regulations;, 4. Establish a responsibility-oriented team culture and promote continuous improvement;, 5. Monitor core operational indicators, formulate improvement plans to enhance efficiency and customer experience. Job Requirements 1. Experience in logistics management, operations management, business administration or related fields;, 2. At least 3 years of experience in logistics/warehousing operations, with experience in end delivery preferred;, 3. Capable of managing diverse teams and handling pressure;, 4. Skilled in data-driven operations, proficient in logistics systems (WMS) and Microsoft Office software;, 5. Excellent cross-departmental collaboration and problem-solving skills.

Do you love helping others master technology? Can you turn digital tools into everyday superpowers? About the Role We’re launching a firm-wide Internal Learning Academy, and we’re looking for an IT Trainer to lead our digital learning efforts. You’ll design and deliver impactful training that empowers colleagues to confidently use Microsoft 365, Copilot, our case management system, and other tools critical to legal and operational efficiency. This is your chance to embed a culture of digital fluency, automation, and innovation — across legal, pre-legal, and business support teams. What You'll Do · Develop and lead training sessions on MS365 (Teams, Word, Excel, Power Automate), AI tools like Copilot, CMS platforms, and cyber-security best practices. · Support onboarding of new joiners through digital inductions and tool familiarisation. · Deliver digital skills clinics and microlearning modules for all levels. · Collaborate with legal and operational leads to embed tech into daily workflows. · Identify common digital pain points and design user-focused solutions to improve adoption. · Promote a culture of continuous digital learning and support Kaizen process improvement initiatives. · Maintain training records and usage analytics to track adoption and impact. What We're Looking For · Experienced IT Trainer or digital adoption specialist with a strong background in MS365. · Knowledge of AI and automation tools (e.g., Copilot, Power Automate) and how they support workflow optimisation. · Confident communicator who can engage audiences from junior colleagues to senior leaders. · Ability to translate technical features into clear, job-relevant benefits. · Previous experience supporting legal or professional services teams is a plus. · Familiarity with case management systems, LMS platforms, and digital content tools (e.g., walkthrough software, video tutorials) is highly desirable. Why Join Us? · Be the face of digital transformation within a leading legal firm. · Help colleagues work smarter, faster, and with greater tech confidence. · Lead on AI adoption and efficiency initiatives with tangible business impact. · Join a culture that values training, innovation, and continuous learning. Location: Liverpool, Hybrid Department: Learning & Development Salary: Competitive + Benefits

.NET Developer - Global Sports Company – Liverpool (Tech stack: .NET Developer, .NET 9, C#, Blazor, Azure, JavaScript, HTML5, CSS3, Agile, Programmer, Full Stack Engineer, Architect, .NET Developer) Our client is a global sports brand that operates in over 115 countries worldwide. They are the biggest sports company in Europe and the second largest on the planet! Over the past 30 years they have been providing high performance athletes with the tools they need to remain at their peak. They are looking to branch out and take a foothold in the sports science arena. In particular, they are looking to move into the field of high performance data analytics. They are aiming to help athletes utilize the latest sport science technology to analyze their performance and help them raise their game. They have recently signed ground breaking sponsorship deals with several high profile sports teams and national athletics squads. As a result of this there are a number of Greenfield software development projects that require talented .NET Developer to build software that will help athletes run faster, jump higher and push themselves closer to their limits than they’ve ever been before. We are looking for .NET Developer that can hit the ground running and be instrumental in the creation of stylish and innovative new web applications and data analytics software. Every possible resource will be at your disposal to help you achieve this. We are looking for .NET Developer that have a strong background in .NET, .NET Core / ASP.NET MVC, C# and Azure SQL. Training will be provided into: .NET 9, Blazor, EF Core, Azure, JavaScript, HTML5, CSS3, Agile, TDD, BDD, SQL Azure and MongoDB. All positions come with the following benefits: • 15% bonus, • Generous pension, • Private healthcare, • Training allowance of £9,700 per year, • Free lunch, • Free gym membership, • Flexible working hours, • 27 days holiday (Bank Holidays not included) This is an opportunity for you to make a technical contribution to a possible gold medal or even champions league title! Location: Liverpool, UK / Remote Working Salary: £45,000 - £75,000 + Bonus + Pension + Benefits Applicants must be based in the UK and have the right to work in the UK even though remote working is available. Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions! NOIRUKNETREC NOIRUKREC NC/NET/LIVET

Head of Operations Have you got proven experience leading warehouse, logistics, or manufacturing operations within a fast-paced environment? Do you have a strong background in managing and developing multidisciplinary teams to deliver operational excellence? Can you effectively drive continuous improvement initiatives to optimise efficiency, reduce costs, and enhance overall performance? Macgregor Black are partnering with a Market Leading DIY/ Trade Business, on the search for a Head of Operations. This is a full-time position which is permanent, based in the North West. As Group Operations Manager, you will take ownership of day-to-day operations across the warehouse and manufacturing facility, ensuring seamless coordination between warehousing, logistics, production, and supply chain functions. Reporting directly to the Managing Director, you’ll play a pivotal role in driving operational excellence — leading teams, optimising processes, and delivering results across goods in/out, inventory control, and production. This role calls for a hands-on leader who can balance strategic oversight with practical problem-solving, fostering efficiency, safety, and continuous improvement. Key Responsibilities: • Oversee management of warehouse operations, including goods in/out, inventory control, and storage efficiency., • Overall responsibility for the manufacturing and assembly unit, ensuring production targets and quality standards are met., • Lead, coach, and develop warehouse and operations staff to drive performance and maintain a positive working environment., • Collaborate with the Buying Team to ensure accurate stock levels, timely procurement, and efficient order fulfilment., • Work with Sales Team to ensure that national account orders are processed according to customer requirements and despatched in timely manner., • Implement and monitor KPIs to drive continuous improvement in operational efficiency, health & safety, and customer satisfaction., • Manage budgets and resources effectively, identifying opportunities for cost savings and process optimisation., • Ensure compliance with all relevant health & safety, environmental and legal regulations., • Play a key role in strategic planning and operational development as the business continues to grow. What We're Looking For: • Proven experience in a similar operations leadership role, ideally within warehousing, logistics, or light manufacturing., • Strong people management skills with the ability to lead and motivate multidisciplinary teams., • Excellent organisational and problem-solving skills with a hands-on, solutions-focused approach., • Good understanding of Enterprise Resource Planning (ERP) software (preferably Microsoft Business Central/NAV) and lean operational principles., • Strong commercial awareness and experience working cross-functionally with procurement or buying teams., • A proactive, can-do attitude with a focus on continuous improvement and delivering results., • Full UK driving licence. Please contact Lewis Millican for further information.

Are you passionate about legal learning and committed to raising standards across the legal sector? About the Role We're launching a new Internal Learning Academy to future-proof our talent pipeline and support operational excellence. As a Legal Trainer, you’ll play a pivotal role in equipping our litigation and bulk recovery teams with the legal knowledge, compliance awareness, and professional skills they need to excel. You’ll design and deliver engaging, auditable legal training that strengthens technical capability, reduces risk, and supports career progression — from onboarding new legal talent to refreshing knowledge across the firm. This is a hands-on learning and development role, not a fee-earning position — ideal for someone who thrives on helping others grow and who can translate complex legal concepts into practical, job-ready learning. What You'll Do · Deliver legal and compliance training across teams (e.g. litigation, bulk recovery, pre-legal support). · Create and maintain learning content aligned with SRA, GDPR, AML, and client contractual obligations. · Lead onboarding for new legal hires and career switchers, embedding legal and procedural knowledge from day one. · Run quarterly legal refreshers, CPD-accredited sessions, and tailored development workshops. · Support career pathways through clear learning milestones and mapped competencies. · Collaborate with managers and subject experts to ensure consistency and audit-readiness of training. · Partner with the IT Trainer to embed legal workflows into digital tools (e.g. CMS, Copilot, MS365). What We're Looking For · Proven experience designing and delivering legal training in a professional setting (in-house or external). · Qualified legal professional (e.g. solicitor, CILEX) with a solid understanding of litigation processes and regulatory frameworks. · Proven ability to translate legal complexity into clear, practical training. · Passion for developing others and improving legal service delivery. · Comfortable using digital learning tools and platforms (e.g., LMS, Microsoft Teams, video modules). · Experience or exposure to property litigation and/or debt recovery is desirable Why Join Us? · Play a key role in shaping an Internal Learning Academy. · Contribute directly to colleague development, legal excellence, and firm-wide risk reduction. · Join a firm investing in people, technology, and long-term success. · Enjoy a culture of continuous learning, collaboration, and career growth. Location: Liverpool, Hybrid Department: Learning and Development Salary: Competitive + Benefits

For more information about this Lead Developer role, and about Informatics Merseyside, we will be hosting a brief and informal virtual session on Microsoft Teams, that you are invited to join. Provides training and on-going support to developers in web design and development, and in the use of web,

Solid experience supporting Microsoft Teams Voice / Teams Phone environments in production. With Microsoft technology at the heart of their transformation, they’re migrating from a legacy Mitel estate to Microsoft Teams Phone, integrating it into Dynamics 365 Contact Center and they’re building

Experience with migrations to Microsoft Teams, including Phone and Rooms. Deep understanding of Teams Voice architecture. Deep troubleshooting skills with Teams Phone and media optimization.

We require someone from a strong engineering background across both Projects and 3rd Line Support with a core focus on Microsoft Teams and Teams PSTN configuration, fact finding and resolution. Microsoft Teams including PSTN Capabilities. Microsoft UC Engineer - Teams, UC, PTSN, SIP, Session Border