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Mortgage manager jobs in United Kingdom

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  • Account Administrator
    Account Administrator
    9 days ago
    £29000–£32000 yearly
    Full-time
    London

    The Account Administrator is an important role within the servicing and collections team. You must have excellent customer service skills to deal with the servicing of mortgages from the point of completion to redemption. Dealing with customers experiencing payment difficulties in the early arrears stage and providing responses to servicing queries. The Account Administrator will work closely with the Collections Team Leader to ensure that accounts are being managed in accordance with our Collections Policy. Key Responsibilities: • Delivering accurate and timely processing of mortgage administration activities, such as redemption requests and setting up of direct debit instructions, • Contacting customers daily regarding unpaid direct debits, • Regular communication with customers with low arrears, • Discussing and negotiating options, e.g. arrangements and forbearance options, within mandate, • Monitoring arrangements to ensure they are complied with, • Signposting customers for free and independent debt advice, • Dealing with new loan completions, • Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale Essential Skills: • Current experience in a servicing or collections role is preferential, • Experience in dealing with customers in financial difficulties, including vulnerable customers, • The ability to relate to customers and communicate pertinent information in a cohesive and professional manner, • Excellent interpersonal and communication skills, • Excellent organisational and prioritisation skills, • Excellent attention to detail, • Ability to work to tight timeframes, • Strong verbal and written communication skills, • An understanding of consumer duty, • An understanding of regulatory requirements and the impact these have on the business, • Strong team player Key Measures: • Maintaining a low level of loans in arrears, • Accuracy in correspondence, • Attention to detail, • Good feedback internally and externally Benefits: • 22 days holiday per year + an extra day for your birthday + bank holidays, • Life Assurance, • Pension

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  • Mortgage Advisor
    Mortgage Advisor
    18 days ago
    £25000–£30000 yearly
    Full-time
    Canary Wharf Estate, London

    Employed Mortgage Broker Landmark Private Finance (LPF) Location: Office-based / Hybrid (UK) Salary: £28,000 basic + uncapped commission Employment Type: Full-time, employed About Landmark Private Finance Landmark Private Finance (LPF) is a growing, Alongside LPF, the group includes Landmark Specialist Finance (LSF), our specialist lending arm focused on complex, high-value, and non-standard cases. This structure provides advisers with exposure not only to mainstream residential lending, but also to specialist finance, complex buy-to-let, bridging, development, second charge, and commercial funding, offering exceptional long-term career progression. The Role We are seeking an Employed Mortgage Broker to join LPF’s residential advisory team. The role offers strong lead support, full administrative backing, and the opportunity to progress into specialist and higher-value cases via LSF. This is an ideal opportunity for an adviser looking to build a long-term career within a group that actively supports development into specialist finance. Key Responsibilities Provide regulated mortgage advice to residential and buy-to-let clients Complete full fact-finds, affordability assessments, and suitability recommendations Source and recommend whole-of-market mortgage solutions Manage cases from submission through to completion Liaise with lenders, solicitors, surveyors, and internal teams Maintain FCA-compliant files and accurate records Deliver consistently high levels of client service Identify and refer suitable cases into Landmark Specialist Finance (LSF) for specialist lending solutions Requirements CeMAP qualified (or equivalent) Experience as a mortgage adviser/broker (employed or self-employed) Solid understanding of residential and buy-to-let lending Strong knowledge of FCA compliance and advice standards Professional, client-focused approach Ambition to progress into specialist or complex lending over time Career Progression Landmark offers immense career progression opportunities, including: Exposure to specialist finance cases via LSF Development into complex lending (bridging, development, second charge, commercial) Progression into senior adviser or specialist broker roles Long-term growth within a multi-entity financial services group What We Offer £28,000 basic salary Uncapped commission structure High-quality lead flow and internal referrals Dedicated administration and case progression support Access to specialist finance knowledge and mentorship Clear progression pathway within LPF and LSF Professional, growth-focused working environment

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  • Sales and Marketing Executive
    Sales and Marketing Executive
    24 days ago
    Full-time
    London

    Ackroyd Legal is a growing legal firm within the wider Ackroyd Group, providing services across conveyancing, litigation, and family law. We act for individual clients, investors, and professional introducers nationwide, delivering a consistent, high-quality service across multiple practice areas. Our growth is driven by strong relationships, efficient processes, and a focus on matching the right solicitor to the right client. The Role We are expanding our New Business Team and are seeking a commercially driven individual to help generate and manage instructions across both B2B and B2C channels, covering conveyancing, litigation, and family matters. This role is central to the firm, ensuring our solicitors are fully utilised with suitable work while maintaining excellent service standards for clients and introducers. Key Responsibilities B2B Business Development • Building and maintaining relationships with:, • Estate agents, • Mortgage brokers, • Developers, • Accountants, • Other professional introducers, • Promoting Ackroyd Legal’s legal services across conveyancing, litigation, and family law., • Generating a consistent flow of instructions from introducers and partners. B2C Lead & Client Management • Managing purchased leads from clients actively seeking a solicitor for:, • Property sales, purchases, and remortgages, • Litigation matters, • Family law matters, • Handling organic inbound enquiries via phone calls and email., • Converting enquiries into live instructions by allocating matters to the most suitable solicitor. Solicitor & Instruction Management • Managing a panel of solicitors across multiple practice areas., • Ensuring solicitors are consistently supplied with appropriate volumes of work., • Monitoring service levels, turnaround times, and overall client experience., • Acting as a liaison between clients, introducers, and solicitors to ensure smooth case progression. Progression & Strategic Growth • With experience, taking on responsibility for:, • Managing key introducer and supplier contracts, • Overseeing relationships at a regional and national level across the Ackroyd Group, • Supporting strategic growth and expansion across all departments What We’re Looking For • Excellent communication and relationship-building skills, • Confidence dealing with both professional introducers and individual clients, • Strong organisational skills and attention to detail, • A proactive, commercially minded approach, • Experience in legal services, property, or professional services is beneficial but not essential What We Offer • A central role within a growing, multi-practice legal group, • Clear progression into senior and national-level contract management, • Exposure to conveyancing, litigation, and family law work, • A supportive, professional, and performance-driven environment

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