Mortgage manager jobs in Reino Unido

Salary: £35,500 + clear progression pathway from Case Manager to Junior Underwriter Location: Central London (Baker Street area) – 4 days office / 1 day WFH Are you ready to accelerate your career into underwriting? If you’re currently working in lending or commercial broker admin and feel you’ve outgrown your current environment, this role offers something rare: genuine, structured progression into a Junior Underwriter position with a business that’s expanding, investing and known for developing talent fast. About the Specialist Lender You’ll be joining a well-established specialist lender operating across bridging and commercial property finance. They’ve built a strong reputation for speed, service and reliability, with a leadership team that believes in promoting from within and rewarding high performers. With a move to a brand-new office in the Baker Street area, the business is entering an exciting phase of growth - making this the ideal time to join. About the Role This is a hands-on, commercially focused Case Manager position supporting the underwriting function. You’ll take ownership of cases from initial packaging through to submission, ensuring deals are fully prepared, compliant and ready for underwriting. It’s an ideal platform for someone who wants to progress into underwriting while gaining exposure to more complex lending types. Key Responsibilities • Manage and progress a portfolio of bridging & commercial cases, • Package applications to a high standard, ensuring all documentation is accurate, complete and compliant, • Liaise with brokers, solicitors, valuers and internal stakeholders to keep cases moving efficiently, • Support the underwriters by preparing cases for decision, • Maintain clear, accurate case notes and manage timelines effectively, • Deliver exceptional service to brokers and clients, adding value at every stage, • Work with the underwriting team to learn processes, criteria and risk assessment, preparing for internal progression Package & Benefits • £35,500 starting salary, • Structured training and development plan to underwriting, • Brand-new offices in the Baker Street area, • Hybrid working: 4 days in office, 1 day from home, • Exposure to specialist lending, complex structures and real career growth, • Supportive, high-performing team culture Skills & Experience Required • 6–12 months’ experience within lending case management OR 1 year+ commercial broker admin, • Background in bridging or commercial mortgage case management, • Strong organisational skills with the ability to manage multiple live cases, • Confident communicator who can build rapport with brokers and stakeholders, • High attention to detail with excellent packaging skills, • Ambitious, career-driven and keen to move into underwriting Why Apply? If you’re serious about building a long-term career in underwriting, this is the perfect platform. You’ll be joining a business that invests in its people, and has genuine career progression and development pathways to Underwriting.

IT Operations and Security Engineer Hybrid, London - City Full time, Permanent/Fixed-Term Salary: £55,000 - £65,000 per annum Our mission: The overarching purpose of the Chartered Insurance Institute (‘the Institute’) is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this the Institute builds and maintain public trust in the insurance, financial planning, and mortgage advice professions. Our vision: Our vision is that CII and PFS professionals build a world which delivers ever greater financial resilience for individuals and societies more broadly. Your role: As an IT Operations and Security Engineer, you will lead initiatives to strengthen our IT infrastructure and security posture, ensuring a resilient, scalable, and compliant environment aligned with organisational objectives. You’ll assess current systems, design and implement improvements, and maintain Cyber Essentials Plus certification through proactive monitoring and testing. You will drive the adoption and optimisation of Microsoft technologies, including Azure, Microsoft 365, Intune, SCCM, and the Defender suite, while embedding robust security controls across all platforms. Managing supplier relationships and deputising for the Group IT Operations & Security Manager, you’ll represent IT in governance and technical forums and collaborate across departments to deliver solutions that support business goals. Key responsibilities include developing disaster recovery and business continuity strategies, implementing automation and monitoring through PowerShell scripting, and ensuring best practices in security and compliance. This is a hands-on role for a technical leader passionate about modernising systems and delivering secure, reliable IT services. You: • You thrive on improving systems and strengthening security across modern IT environments., • You’re confident working with Microsoft technologies like Azure, Microsoft 365, Intune, SCCM, and the Defender suite to deliver secure, scalable solutions., • You have a proactive mindset, spotting opportunities for automation and optimisation - PowerShell scripting is second nature to you., • You understand networking and security fundamentals, from Conditional Access and DLP to NSGs and tenant hardening and apply them effectively., • You’re comfortable managing multiple priorities, suppliers, and stakeholders while keeping projects on track., • You bring strong problem-solving skills and sound judgement to technical and operational challenges., • You communicate clearly and collaborate effectively across teams to align IT solutions with business goals., • You stay curious and committed to professional development, keeping pace with evolving technologies and best practices., • You take ownership, work independently when needed, and step up to lead in critical situations. Your benefits: In addition to a market-benchmarked base salary, here are some of the benefits you can expect from CII as a valued colleague: • 10% non-contributory pension, • 30 days annual leave + bank holidays, • Healthcare cash plan, • Genuinely flexible, hybrid working, • Life assurance, • Modern office space located in 20 Fenchurch Street (Walkie-Talkie) with free Sky Garden access and discounts Next steps: If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert. If you have any queries or require assistance, please get in touch on and we will endeavour to come back to you as soon as possible. Please note: At the CII, we work with a carefully selected Preferred Supplier List (PSL) for recruitment. We do not accept speculative CVs and kindly request that agency recruiters do not contact our managers directly, to ensure a consistent and properly coordinated recruitment process. If you are interested in working with us in the future, please contact . We review our PSL at set intervals and are happy to retain details for consideration when opportunities arise. Agencies who do not follow this process will be excluded from any future opportunities to work with us, including PSL reviews.

Enterprise Sales Manager – Fintech / Financial Services Location: Hybrid – vibrant London office base in the heart of the City Salary: Competitive base + uncapped commission (OTE 80–100% of base, uncapped potential) Exclusive Agency Instruction We are working exclusively with a high-growth fintech that has been trading successfully for over a decade, building a strong market presence and delivering billions in opportunities to the financial services industry. The company is now creating a dedicated Enterprise Sales team, with two new hires set to drive this growth area and excellent progression opportunities as the function develops. The Role You will focus on securing partnerships with large advisory, mortgage, and accountancy firms, managing long and complex sales cycles (typically 6+ months). With enterprise accounts previously handled by the Commercial Manager, this is your opportunity to shape the team’s success and build senior-level relationships across financial services. Key Requirements • Enterprise B2B sales experience with long deal cycles (6+ months), • Track record managing complex contracts (£200K–£600K+ range), • Background in SaaS, fintech, martech, or lead generation preferred, • Strong consultative sales skills and ability to influence senior stakeholders, • Self-starter who thrives in high-growth environments What’s on Offer • Competitive base salary with uncapped commission (80–100% OTE, unlimited potential), • Excellent career progression as one of the first Enterprise Sales hires, • Generous holiday allowance including your birthday off, • Private medical insurance, pension, life assurance, wellbeing and development support, • Hybrid working with a vibrant London office base in the heart of the City If this sounds like you, please apply today to avoid missing out on this A1 opportunity. Interviews will be arranged swiftly for suitable candidates. For a confidential discussion regarding this vacancy, please contact Russell Brown at IN2-SaaS.

Title Compliance Manager Department Compliance Reports to Head of Compliance Start Date January 2026 Location Glasgow or London Contract Type Permanent Deadline 5pm, 28 December 2025 LiveMore exists to challenge the unfair NOs in the mortgage world. That’s why our mission is to empower mortgage brokers to lend more by turning NOs into YESs and by maximising affordable borrowing. By doing that whenever we can, we help our customers live more and be ready for all that’s yet to come. Using our unique LiveMore Mortgage Matcher® and LiveMore Maximum Borrowing Calculator decision engine technology, we excel at overcoming challenges involving affordability, risk and Consumer Duty. We innovate for customers and mortgage brokers in need, where others don’t – like with LiveMore’s current mortgages ‘up to’, ‘into’ and ‘in’ retirement. LiveMore is an innovative company with ambitious plans, and we know that our people are the key to achieving our goals. We live by four core behaviours that shape our culture and guide our success: • Commitment – going the extra mile for brokers, customers, and colleagues., • Agility – adapting quickly, embracing innovation, and staying ahead in a dynamic market., • Humility – valuing collaboration, listening actively, and learning continuously., • Openness – communicating transparently and welcoming diverse perspectives. If these behaviours resonate with you, you’ll thrive here. The role Effective compliance management is a critical requirement at LiveMore. Working closely with the Head of Compliance, you will ensure that Group Entities and departments are managed and maintained to a high standard. As a young and fast-evolving business, the role is dynamic and involves regular evolution, testing, and feedback. This position offers a wide variety of responsibilities and opportunities for personal development over time. We are looking for someone commercially minded, who can balance regulatory obligations with practical business considerations, ensuring compliance supports growth and customer outcomes. Responsibilities • Deliver compliance monitoring and quality assurance across key business areas, including Mortgage Advice, Underwriting, and the outsourced loan servicer, and maintain the compliance events diary, with findings reported and tracked to resolution., • Manage and investigate financial-crime referrals, including review of PEP, sanctions, and higher-risk cases, and provide cover for escalation when the Head of Compliance is unavailable., • Provide clear, pragmatic compliance advice and guidance to business areas, supporting informed decision-making while maintaining regulatory standards., • Prepare, maintain, and contribute to committee packs and governance reporting, including clear MI, emerging risks, and recommended actions., • Support and monitor the firm’s implementation and ongoing compliance with the Consumer Duty, providing assurance that processes, behaviours, and outcomes remain aligned with regulatory expectations., • Coordinate policy and procedure reviews, chasing annual updates and supporting the delivery and tracking of mandatory compliance training., • Provide AML/CTF support to the MLRO, including case reviews, MI, and assistance with regulatory submissions where required., • Assist with compliance reporting to senior management, highlighting key risks, themes, and remediation progress., • Assist with regulatory horizon scanning, assessing the impact of upcoming regulatory changes and communicating relevant developments to stakeholders., • Actively promote a strong conduct and compliance culture, reinforcing accountability and behaviours consistent with LiveMore’s values. Experience and Competencies • Strong working knowledge of the FCA regulatory framework, with particular emphasis on MCOB, DISP, SYSC, GDPR, and Financial Crime requirements., • Proven experience in a compliance role within an FCA-regulated mortgage lender or closely aligned financial-services firm., • Sound understanding of mortgage advice and distribution models, from a compliance and conduct-risk perspective., • Experience working cross-functionally across sales, marketing, and operations, providing compliance input throughout the product and customer lifecycle., • Demonstrable capability in compliance monitoring, oversight, MI production, and regulatory reporting., • Ability to investigate and manage complaints, conduct issues, and financial-crime referrals, including root-cause analysis and remedial actions., • Strong commercial awareness, with the ability to deliver pragmatic, proportionate compliance advice that supports business objectives while meeting regulatory expectations., • CeMAP-qualified (or equivalent mortgage compliance qualification). Benefits • 30 days holiday plus bank holidays, • Health cash plan, • Growth Shares, • Salary Sacrifice pension scheme, • Employee assistance programme, • A supportive and collaborative working environment with a Wellbeing Calendar focused on supporting mental, physical and financial wellbeing, • Structured quarterly career planning meetings with your Line Manager to support you with opportunities for professional development and promotion

About us 10 Month FTC (Mat Cover) Personal Assistant Competitive Salary + Benefits Are you looking to develop your career within a nurturing environment where you can flourish? Do you want to join an award-winning firm that strives for excellence and success for our clients, our people and our business? Blick Rothenberg Blick Rothenberg are a leading tax, accountancy and business advisory firm founded on personal integrity and technical expertise. Our teams work seamlessly to provide advice throughout the life cycle of our clients. Our partner-led approach ensures that our clients receive an excellent service from a team of high-quality people who combine technical expertise with personal integrity. Our ethos is reflected in the way that we work with our clients, taking the time to understand their business and invest in the relationship to ensure that we can provide the best advice possible. We want success for our people, our clients and for our business. In order to help preserve this winning formula, to bring it to life with our new joiners and to explain it to our clients, we have articulated our approach through the values of Collaboration, Authenticity Respect and being Dynamic. You can read more about our values here. Blick Rothenberg is committed to improving the diversity of its workforce across all levels by building a culture that’s genuinely inclusive, a culture where everyone can fulfil their potential and can be themselves. We seek to attract smart talented people from the widest talent pool as well as those that reflect the diversity of the communities we live and work in. BR supports flexible working (BRighter working) which aims to allow you to balance your life with the needs of colleagues and the high expectations of our clients. What we offer We offer a nurturing and collaborative working culture that is caring and protecting of our people, within an environment where they can learn and flourish. In addition to a competitive remuneration package, we offer a range of flexible benefits and flexible hours of work. We have clearly defined career pathways which empower you to manage your own development. We have a number of colleague-led collaborative working groups which help shape our strategy. The role As a Personal Assistant (PA), you will be key to ensuring the professional effectiveness of the senior leaders you work with. Your main responsibilities will include: • Organising and preparing meetings including liaising with attendees, room/venue booking, catering, related diary management, note taking, preparing minutes and, • managing actions arising from meetings., • Proactively prompting both those you support and their wider team about upcoming, • meetings and pre-empting and arranging needs for meetings – e.g. travel itineraries,, • attendee lists, reports, files, pre-meets, pre-reading etc., • For those assigned to named Partners, providing full diary management, being, • always aware of partner movements and being proactive to ensure smooth planning., • Organising complex travel arrangements (both domestic and international)., • Monitoring and managing partner emails and other communications, preparing and, • sending responses as appropriate. Delegating inbound work as required in Partners, • absence., • Proactively assisting Partners and their teams with administrative tasks, e.g., billing, • reviews, client engagement procedures, timesheets and expenses by ensuring these are completed by the Business Administrator team., • Generating reports (e.g., work in progress) and producing fee notes etc. from, • company’s systems., • Managing ad hoc projects, • Audio and copy typing of correspondence such as emails, short letters, standard, • letters and/or complex/lengthy reports and proposals using the company’s templates, • and corporate style., • Producing PowerPoint presentations following corporate styles., • Cover reception on rota and ad-hoc basis, welcoming external visitors professionally Essential Skills • We also require someone who can act with confidentiality and discretion, has strong attention to detail, can prioritise themselves and others effectively and can delegate, role model and coach less experienced members of the team A note from the Hiring Manager ""You will be joining a forward-thinking, progressive team with a supportive and friendly atmosphere. The role provides an exciting opportunity for an enthusiastic and keen to learn person to become involved in a diverse and interesting Business Support role. Excellent on-the-job training will be provided, together with the opportunity to advance your career within a dynamic business."" Azets Blick Rothenberg are a part of Azets, an award-winning firm of Accountants and Business Advisors operating across the UK, Nordics and the USA. Azets are a family of over 6,500 employees and have seen dramatic growth in recent years which has made us the 9th largest accountancy firm in the UK. This allows Blick Rothenberg to continue to deliver the high quality, partner-led service, but with greater resource that being part of a larger business provides. What's in it for you? Coming up with a strict set of rules that work for every team and individual in a business as diverse as ours isn’t possible. Instead, we have BRighter Working, a framework to find ways of working that give us individually and collectively a great experience, while continuing to provide the highest quality service to our clients when and where they need us. This is inclusive of: • Hybrid working– where teams are working together in multiple locations i.e. a BR office, a client site, their home or somewhere else, • Synchronous/Asynchronous working– using the office or technology to work together at the same time / using technology and different ways of working to work at different times to colleagues., • Smarter working– finding simpler, more efficient ways of delivering services to clients and working together as a BR team. These can be tech-enabled but may also be simple changes to our processes, • Flexible working– a temporary or permanent change to someone’s terms and conditions which fixes a working pattern different to the standard contract Our Benefits at a Glance • Pension - Looking after your future self when it’s time to step back and relax., • 25 days annual leave + bank holidays- time to focus on you, • Financial security: Life assurance, free mortgage advice, financial coaching, • Health & wellbeing: Private medical insurance (eligibility applies), 24/7 GP access, mental health support, eye care, flu vaccinations, • Lifestyle perks: Employee discount platform, holiday trading, cycle-to-work scheme, home & tech purchase scheme, electric vehicle leasing, season ticket loan, • Additional cover options: Critical illness cover, travel insurance, dental insurance, health assessments, • Giving back: Charitable donations via payroll

Our client, an international bank based in London (Harrow) seek a Buy to Let Mortgage Business Development Executive/Manager to help grow the retail business of the bank by sourcing and marketing Buy to Let (BTL) Mortgages Candidate Profile • Business Development Manager or Executive with a very strong broker intermediary network, • Previous experience at a Mortgage Lender, building society or high street bank who specialise in BTL mortgage lending Role Responsibilities • Pursue new business opportunities through appropriate networking channels and by promoting customer/community awareness of the Bank’s products and services., • To be responsible for achieving established individual and Bank targets through active involvement/participation in sales management in conjunction with Head Intermediary Relations., • To establish and maintain relationship with the broker while keeping them apprised of our products and lending criteria., • To Arrange and attend business meetings and other business/social events to promote brand awareness and identify and target new sales opportunities., • To Undertake networking activities (during and outside of normal working hours/days) to promote the brand by building excellent working relationships with Brokers, Networks and other stakeholders Essential Experience • Business Development Manager or Executive with a very strong broker intermediary network, • Previous experience at a Mortgage Lender, building society or high street bank who specialise in BTL mortgage lending, • In depth experience of Buy to Let Mortgages & commercial lending products, • Track record of meeting and exceeding sales targets

Risk Documentation Officer Hybrid 3 days in the office/2 from home Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700 business locations. Due to business requirements, we are now looking to acquire the services of an experienced Operational Risk Manager. Hybrid role – 3 days a week in the London office, 2 days from home • Office hours are Monday-Friday, 9am-5pm with a 1-hour lunch. In this role, you will be part of the team supporting the Team Lead – Documentation and Credit Risk Monitoring to plan ahead and deliver our business strategy in line with our long-term goals. You’ll also be involved in overseeing an implementing bank-wide and business activities, engagement agendas and executive reporting. Key Responsibilities: • Prepare and negotiate facility agreements and associated security documentation in relation to mortgage loans, short term loans, trade finance and such other facilities approved by the Bank to ensure alignment with credit approval terms and conditions., • In conjunction with the Legal Team, engage with external legal counsels and solicitors for drafting and negotiations of facility and security documents, monitor the progress of the documentation activity and make sure timely completion of the documentation task., • Make sure that the execution of facility and security documentation in compliance with the Bank’s policy and procedures., • Participate in the closing process of the documentation and prepare completion checklist to make sure all documents are duly executed, and all condition precedents are satisfied., • Take responsibility for the safe custody of facility and security documents and maintaining the document register, ensuring all respective expiry dates and deadlines are adhered to., • Support the Team lead on ad-hoc functions related to the Documentation activities and any other tasks that may be assigned from time to time to ensure the effective management of risks. Key Skills/Experience: • Proven experience in the preparation and negotiation of facility & security documentation., • Ability to monitor entire legal documentation due diligence from end to end to ensure efficiency and cost effectiveness., • Ability to work independently, a self-starter who is pro-active and shows initiative., • The ideal candidate should possess adequate legal documentation experience within the financial services industry. The Curve Group is a dynamic Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with. We will retain your data for two years from the last point of contact, after which it will be securely deleted. You can view our full Privacy Policy here:

Business Development Manager (BDM) Buy to Let Mortgages Field based – W London (TW, KT, SM, SL, CR, SW London, W London, LU, AL, HP, WD, UB,RG, OX) £40-55,000 You are required to live within the patch covered We are looking for a candidate who can drive mortgage business growth by developing new intermediary relationships, managing existing broker accounts, and promoting the company's buy to let mortgage products. This role is open to current BDMs/IBDMs who are looking for their first field based Position Key Responsibilities: • Develop and maintain strong relationships with current mortgage intermediaries., • Identify and onboard new intermediaries to grow mortgage business volumes., • Promote the company's mortgage range, USPS and criteria to ensure awareness and to align with broker needs., • Provide training, support, and updates on product changes to brokers., • Work closely with our pre and post offer teams to ensure a seamless application-to-completion process., • Provide accurate forecasting, reporting, and performance analysis to the line manager., • Ensure compliance with all regulatory requirements and company policies. Key Skills & Experience Required: • Proven track record in a buy to let mortgage environment either as an internal or external business manager role., • Strong knowledge of the mortgage market, products, and intermediary channels., • Excellent communication and interpersonal skills.

• Salary up to £35,000 DOE, • London/Hybrid (1 day WFH upon passing probation), • Highly regarded international law firm About the Firm A well-established London law firm advises UK and international clients across a range of practice areas, including family law, estate planning, residential and commercial real estate, real estate finance, corporate law, employment law, and more. Recognised among the top 200 law practices in the UK, the firm has a strong reputation for both commercial and private client work. About the Role The Commercial Property Team is seeking a Paralegal to support both Commercial Real Estate and Real Estate Finance work. This role will be split approximately 50/50 between the two departments, working closely with a consultant and a solicitor who operate across both areas. You will provide paralegal and administrative support on live transactions in a fast-paced environment, managing multiple tasks, and working to deadlines. Some involvement with residential transactions may also be required. Responsibilities include: • Conduct legal research, • Prepare and submit Land Registry applications (AP1s, CH2, FR1s, UN1–UN4, RX1–RX4, AN1s, and document downloads), • Manage Stamp Duty Land Tax forms and submissions, • Order property searches and liaise with third parties to obtain documentation, • Perform general administrative duties and access data rooms from other solicitors, • Obtain Land Registry documents including OCEs, OS1s, OS2s, K17s, and historical documents, • Liaise with mortgage companies via calls, emails, and online portals, • Collate documents for Reports on Title, • Assist fee earners with documents to be signed via DocuSign, • Manage post-completion matters to file closure, • Draft deed schedules and documents from precedent templates, • Assist with financial statements, completion statements, redemptions, further advances, and drafting finance/security documents, • Support both commercial and finance workstreams as required, • Report on progress and tasks to the Paralegal Manager Skills & Experience • Minimum 12 months’ experience in a similar role, • Pre and post completions experience preferred, • Strong academic record (at least a 2:1 degree) and LPC qualified, • Experience with practice management software desirable; Proclaim knowledge is advantageous but not essential, • Proficient in MS Office (Word and Excel), • Excellent organisational, prioritisation, and administrative skills, • High attention to detail and accuracy, • Strong verbal and written communication skills This is an excellent opportunity for a motivated paralegal to gain experience across both Commercial Real Estate and Real Estate Finance in a busy, dynamic London practice. The details • Salary up to £35,000 DOE, • London/Hybrid (1 day WFH upon passing probation), • Highly regarded international law firm If you're interested, then hit that apply button or reach out to Niamh Nolan directly on

Special Servicing Account Manager This business sits at the heart of specialist lending, supporting customers through complex moments in their mortgage journey. This role plays a key part in helping people get back on track while balancing commercial outcomes and fair customer treatment. Role Overview: • Location: Watford, • Package: Competitive salary + benefits, • Industry: Financial Services / Mortgage Servicing What You’ll Be Doing: • Speaking with customers experiencing payment difficulties and agreeing realistic routes forward, • Managing arrears cases through tailored repayment plans, forbearance options, or term solutions, • Proactively contacting customers by phone, email, and post to understand circumstances and agree outcomes, • Handling loans approaching term end, understanding exit strategies and planning next steps, • Managing both collections and litigation cases to resolution, • Liaising with third-party solicitors, surveyors, receivers, and other stakeholders, • Supporting complex litigation matters that fall outside standard processes, • Issuing redemption figures and resolving related queries, • Reviewing third-party invoices for accuracy and approval, • Working within agreed mandates and escalating exceptions when required, • Ensuring service levels and Treating Customers Fairly principles are consistently met Main Skills Needed: • Confident telephone manner and strong written communication, • Negotiation skills with a calm, solution-focused approach, • Ability to manage complex cases and competing priorities, • Strong attention to detail and organised working style, • Comfortable working independently and as part of a wider team, • Logical, proactive, and resilient under pressure What’s in It for You: • Exposure to a varied and challenging loan portfolio, • Opportunity to develop experience across arrears and litigation, • Supportive team environment with clear processes and mandates, • Hybrid working and a business that values fair outcomes, • Long-term career development within specialist lending Call to Action: If you’re nodding along, let’s take the next step. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Job Purpose Our client, a well‑established mutual financial institution, is looking for several Customer Service Representatives to join their team. In this role, you’ll make sure mortgage, and savings accounts are managed smoothly while providing customers with clear, friendly, and efficient service Responsibilities • Stay informed: Keep up to date with all the products and services the Society and its related companies offer., • Help customers: Answer phone calls and online queries quickly and accurately, supporting both mortgage and savings customers., • Provide information (not advice): Explain products and services clearly, sticking to approved scripts where needed, and avoid giving financial advice., • Handle mortgage admin: Process tasks like completions, repayments, product transfers, lease extensions, property sales, letting requests, and customer account changes., • Support savings customers: Write letters, respond to account queries, and help with “lost account” searches., • Cashiering duties: Open and close savings accounts, update account details, and process deposits and withdrawals using the Society’s systems., • Update records: Manage changes to customer and account details, such as addresses or nominated bank accounts., • ISA transfers: Carry out transfers in and out according to procedures., • Registrations: Assist with customer registration processes., • Cross‑department support: Help other teams when needed, including Loans Underwriting and New Business. You may also cover cashiering at branch offices and work occasional Saturdays., • System testing: Test new products, systems, and statements., • Online accounts: Handle applications, security checks, updates, and secure messages., • Reports: Check daily, weekly, and monthly reports., • Meetings: Attend internal and external meetings as required., • Other tasks: Carry out any related duties requested by your manager. Skills & Experience • Strong organisational skills., • Clear communication skills (written, spoken, and listening) able to explain complex things simply., • Curious and eager to learn., • Flexible able to switch tasks quickly (e.g., take a call while working on admin)., • Problem‑solving mindset, logical, analytical, and solution‑focused., • High accuracy and attention to detail., • Quick to pick up new skills and concepts., • Confident with IT systems., • Team player., • Experience in a busy customer service role (preferred)., • Experience in financial services or a regulated environment (preferred).

• Business: emap, • Brands: DFNI Frontier Magazine, Property Week, AV Magazine, Packaging News, Independent Retail News, Motor Trader Magazine, Money Marketing, Headlinemoney, Mortgage Strategy, Quality Food Awards, • Base Location: Croydon, London, • Employment Type: Full-time, Permanent/Hybrid (3 office days/week), • Salary: £25,000 + 10% Bonus About the Company: A business-to-business media company with a focused portfolio of market-leading events and brands. Across the company we create products our customers value to help drive their success, which in turn drives our own growth. Our product focus is around paid-for subscriptions, conferences, awards, digital insight and bespoke marketing solutions. Overall Purpose of the Role: As an Event Executive you are part of an enthusiastic and busy event operations team, running B2B conferences, exhibitions and award ceremonies. Your role is key to the successful execution of our events portfolio. You should have a love for events, provide outstanding customer service, be an enthusiastic professional and be able to build relationships with internal and external customers. You will have operational responsibility from concept to delivery, using creativity and a keen eye for detail, along with the ability to multi-task, to deliver industry-leading events. Key Responsibilities: • Working alongside the Event Manager and event operations team in the overall planning, execution and commercial viability of a variety of annual events on behalf of emap’s B2B brands., • Researching suitable entertainment for events., • Working with the Event Manager and the brands to produce high-quality event collateral, including thorough checking of all copy, e.g. agendas, websites, booking forms, tickets, programmes, etc., • Liaising with the production/AV supplier in pre-production and assisting with all aspects of the staging requirements for the events., • Providing outstanding customer service with all external and internal stakeholders, via written and verbal communication., • Performing all the administrative tasks associated with events, including database management., • Building strong relationships with suppliers, including AV teams, venues, entertainers, etc, negotiating to ensure the best value is achieved, and co-ordinating the production of all event signage with the appropriate logos/messages, etc., • Assisting in selecting menus, room layouts and table plans., • Providing on-site event support – specific responsibilities are allocated by the Event Manager, to include overseeing the production team, briefing and liaising with venue staff, co-ordination of sponsors, managing registration, ensuring table plans are correct and adhered to, etc., • Sharing best practice across the team., • Website & comms proofing. Skills and Experience: • Educated to degree level or equivalent – preferred but not essential. Event Management Degree is desirable., • Experience of events/customer service., • Proficient use of the latest version of Microsoft Office., • Proven ability to handle multiple deadlines., • Excellent communication skills., • Experience in managing events websites – desirable., • Attention to detail. Core Competencies: • A driven individual with excellent planning and organisational skills., • Proactive and confident., • Flexible with working hours during events., • A team player, but secure working independently and on own initiative., • Able to work well under pressure in a fast-paced environment while maintaining high standards and meeting multiple deadlines., • Able to read and interpret data effectively., • Takes a creative approach to everyday challenges., • Enthusiasm and willingness to change and innovate processes., • Ability to multi-task and prioritise workload effectively., • Ability to represent the brand and business as a positive ambassador while on site at events and in communications. Personal Attributes: • Able to use initiative and be proactive., • Calm and professional under pressure., • Deadline driven and results orientated., • Creative., • Punctual., • Positive and enthusiastic., • Team player., • Organised, tenacious and committed., • Has a passion for events. What we offer Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, event management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives. To support our employees’ career development, we have designed specialised programs, as well as other stand-alone role-specific and generic courses, under the emap academy. Benefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. • 25 days of annual leave, with the option to buy or sell additional days., • One additional day of annual leave per year- Celebration Day., • Health plan, • Life assurance, • Private virtual GP access, • Seasonal flu jabs available at the office., • Continuous learning & development opportunities., • In-house Excellence Awards and other innovation projects., • Cycle-to-work scheme, • Discounted gym memberships, • Retail discount vouchers, • Rail season ticket loans, • Pension scheme, • One paid volunteer day per year, • Annual Summer & Winter Celebrations, • Work from home during August, • Income protection and more Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at . Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted, you will be contacted within 10 working days of your application.

Job title Case Manager Reports to Underwriting Team Leader Department Operations – Underwriting Location Hybrid – 3 days in the Glasgow office Contract Type 6-month Fixed Term Contract Start Date Candidates must be able to start early Jan Deadline 5pm, Monday 22 December 2025 LiveMore exists to challenge the unfair NOs in the mortgage world. That’s why our mission is to empower mortgage brokers to lend more by turning NOs into YESs and by maximising affordable borrowing. By doing that whenever we can, we help our customers live more and be ready for all that’s yet to come. Using our unique LiveMore Mortgage Matcher® and LiveMore Maximum Borrowing Calculator decision engine technology, we excel at overcoming challenges involving affordability, risk and Consumer Duty. We innovate for customers and mortgage brokers in need, where others don’t – like with LiveMore’s current mortgages ‘up to’, ‘into’ and ‘in’ retirement. LiveMore is an innovative company with ambitious plans, and we know that our people are the key to achieving our goals. We live by four core behaviours that shape our culture and guide our success: • Commitment – going the extra mile for brokers, customers, and colleagues., • Agility – adapting quickly, embracing innovation, and staying ahead in a dynamic market., • Humility – valuing collaboration, listening actively, and learning continuously., • Openness – communicating transparently and welcoming diverse perspectives. If these behaviours resonate with you, you’ll thrive here. The role At LiveMore, we care passionately about our customers. As a Case Manager, you are customer-centric, well organised and have excellent attention to detail. This role is the first point of contact for our customers, so you will deliver exceptional customer service in a timely manner. Responsibilities • Managing a busy pre-offer pipeline of applications., • Working closely with our Underwriting team to ensure applications are progressed to the correct outcome efficiently and accurately., • Ensuring all documents are assessed in line with internal manuals, policies, procedures, and criteria., • Remaining compliant with all applicable regulatory guidelines., • Developing and maintaining key relationships with internal and external customers., • Answering internal and external customer queries, with the key objective of first-time resolution., • Meeting key performance indicators and service levels by working to agreed objectives and deliverables., • Identifying potential issues and suggesting suitable solutions or process improvements. Experience and Competencies • Customer service experience, • An understanding the current regulatory landscape in respect of data protection, Money Laundering and treating customers fairly., • Have strong organisation skills with an ability to work to strict deadlines with considerable attention to detail., • Meticulous attention to detail. Benefits • Growth Shares – a stake in the company, • 30 days holiday plus bank holidays, • Health cash plan, • Salary Sacrifice pension scheme, • Employee assistance programme, • A supportive and collaborative working environment with a Wellbeing Calendar focused on supporting mental, physical and financial wellbeing

Job Opportunity: Financial Crime Operations Manager Department: Operations Location: Remote Line Management: Yes About the Role We’re seeking a Financial Crime Operations Manager to lead and oversee our Financial Crime and Fraud operations. This is a critical role ensuring compliance with regulatory requirements, managing risk, and driving operational excellence across screening, monitoring, investigations, and reporting. You’ll provide leadership to the Financial Crime team, optimise processes, and collaborate with internal and external stakeholders to maintain robust controls and deliver continuous improvement. Key Responsibilities • Manage day-to-day Financial Crime and Fraud operations, including sanctions, PEP, adverse media, transaction monitoring, and investigations, • Ensure compliance with internal policies, regulatory expectations, and industry best practice, • Oversee fraud detection and reporting, including liaison with Action Fraud and Group Risk teams, • Lead risk assessments, governance reporting, and support internal audits, • Drive system enhancements and process optimisation for screening and monitoring tools, • Act as Risk Champion for Financial Crime operations, • Lead, coach, and develop the Financial Crime team, ensuring capability, succession planning, and performance management What We’re Looking For • Strong experience in financial crime operations, AML/CTF, sanctions, and fraud management, • Proven leadership in regulated financial services, ideally within the mortgage industry, • In-depth knowledge of AML/CTF regulations, sanctions frameworks, and financial crime typologies, • Skilled in operational process management, risk assessment, and regulatory audits, • Excellent leadership, analytical, and communication skills Why Join Us? At Kensington Mortgages, our employees are at the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development, and a healthy work-life balance. Our inclusive culture respects and celebrates diversity in all its forms, ensuring everyone feels welcome, valued, and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins, and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive. Ready to Make a Difference? If you’re passionate about providing exceptional service and want to join a team that values your contributions, we’d love to hear from you. Apply today and be part of the Kensington Mortgages family—help us continue making a positive impact in the lives of our customers.

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