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Aftersales Advisor (Service & Parts) \n Renault Romford, Harold Wood (RM3) \n £34,750 pa basic salary + OTE £41,700 pa + Car \n 45 hours per week \n \n Join Our Aftersales Team at Renault Romford \n Renault Retail Group is looking for an Aftersales Advisor (Service & Parts) to join our Aftersales operation at Renault Romford, located on the Southend Arterial Road in Harold Wood (RM3). \n This is a varied role within our Service and Parts departments, supporting customers both face-to-face and over the telephone. Unlike traditional Aftersales positions, you'll work across both Service Advisory and Parts Advisory activities, helping provide a seamless experience for customers while supporting the wider Aftersales team wherever resource is most needed. \n This role would suit someone who enjoys customer interaction, has strong organisational skills, and is looking to build a broad understanding of dealership aftersales operations. \n \n What You'll Do \n\n • Welcome Service and Parts customers and provide a professional first point of contact\n, • Book vehicles into the workshop and support customers throughout the servicing and repair process\n, • Provide updates on work in progress and arrange vehicle collection appointments\n, • Liaise with Technicians, Workshop Control, Parts and Service colleagues to support efficient vehicle turnaround\n, • Assist with parts enquiries, quotations, invoicing and customer orders\n, • Support goods-in processes, checking deliveries against invoices and delivery notes where required\n, • Prepare service documentation, invoices and customer paperwork accurately\n, • Manage customer communications by telephone, email and in person\n, • Support courtesy vehicle administration and related customer requirements\n, • Use dealer management and manufacturer systems to maintain accurate records and customer information\n, • Arrange follow-up contact and future service appointments where appropriate\n\n \n What We're Looking For \n We're keen to hear from candidates with previous experience in a Service Advisor, Parts Advisor, Aftersales Advisor, Dealership Reception, or similar customer-facing automotive role. \n You should be comfortable communicating with customers, handling administration accurately, prioritising multiple tasks, and working collaboratively with colleagues across both Service and Parts functions. \n Experience within a franchised motor dealership would be advantageous, although we would also welcome applications from candidates with strong customer service experience who are keen to develop within automotive retail. \n Familiarity with CDK Drive, Kerridge, ADP Autoline, Keyloop, or similar dealer management systems would be beneficial. \n A full UK driving licence (manual and automatic vehicles) is essential for this role. \n \n Hours & Pay \n Monday to Friday, 8:00am–6:00pm with a 1-hour lunch break. \n This role also participates in a 1-in-3 Saturday rota, working 8:30am–12:30pm. Saturday hours are paid separately at time-and-a-half. \n Basic salary is £34,750 pa. This role has a bonus potential enabling an OTE of £41,700 pa. The bonus criteria are linked to a combination of Service and Parts departmental performance measures. An ECOS Company Car is part of the package too. \n \n Company Benefits \n\n • 33 days' annual leave including Bank Holidays (option to buy or sell additional days)\n, • Pension scheme with life assurance\n, • Staff discounts on vehicles, parts, servicing, and accessories\n, • Access to our company loan car scheme\n, • Share Incentive Scheme\n, • Mortgage and pension advice seminars\n, • Excellent manufacturer training and clear career development opportunities\n, • Cycle to Work scheme, including e-bikes\n, • Discounted gym membership\n, • Enhanced Maternity and Paternity policies\n, • Eye test voucher scheme\n\n \n How to Apply \n Click Apply and follow the instructions to upload your CV. \n Raja Mallik from the Recruitment Team will contact shortlisted candidates. \n \n No agencies please.

Senior Service Advisor, Renault Romford (RM3), £36,750 pa basic salary, OTE £44,100 pa + ECOS Car Join Our Aftersales Team at Renault Romford Renault Retail Group is looking for an experienced Senior Service Advisor to join our Aftersales operation at Renault Romford, located on the Southend Arterial Road in Harold Wood (RM3). This is a key position within our Service department, combining customer service, workshop coordination, and senior-level support responsibilities. Working alongside the Aftersales Manager, you'll help maintain high standards of customer satisfaction, operational efficiency, and manufacturer compliance across the Service operation. In addition to the core Service Advisor responsibilities, you'll provide day-to-day support to colleagues, assist with workshop control activities, support departmental processes, and act as a senior point of contact when required. Renault Romford is a busy Renault and Dacia retailer with an established customer base, strong workshop throughput, and a dedicated Aftersales team committed to delivering excellent customer service. • Welcome customers and guide them through the vehicle servicing and repair process, • Book vehicles into the workshop and accurately record customer requirements, • Provide estimates, explain work requirements, and obtain authorisation for additional repairs where required, • Liaise with Technicians, Workshop Control, and Parts colleagues to support efficient workshop operations, • Keep customers informed of vehicle progress throughout the day, • Arrange courtesy vehicles and customer collection appointments, • Prepare invoices and explain completed work to customers clearly and professionally, • Process warranty repairs in accordance with manufacturer standards and procedures, • Provide guidance and support to Service Advisor colleagues when required, • Assist with workshop control activities and departmental administration, • Support customer satisfaction initiatives and manufacturer performance objectives, • Deputise for the Aftersales Manager when required We're keen to hear from candidates with current or recent experience as a Senior Service Advisor, Assistant Service Manager, or highly experienced Service Advisor within a franchised automotive dealership environment. You should be comfortable managing customer expectations, supporting workshop operations, and balancing commercial performance with excellent customer service. Strong organisational skills, attention to detail, and the ability to communicate effectively with customers, Technicians, and colleagues are essential. Experience using CDK Drive, Kerridge, ADP Autoline, Keyloop, or similar dealer management systems would be advantageous. A full UK driving licence (manual and automatic vehicles) is essential for this role, as occasional movement of customer and courtesy vehicles may be required. Monday to Friday, 8:00am–6:00pm with a 1-hour lunch break. This role also participates in an alternate (1-in-2) Saturday morning rota, working 8:30am–12:30pm. Basic salary is £36,750 pa, with OTE of £44,100 pa that is achievable and regularly reached. Our bonus structure rewards a combination of departmental performance measures including turnover, manufacturer performance standards, and customer satisfaction outcomes. In addition, individual commission opportunities are available through selected Aftersales product sales. • Access to a tax-efficient new car scheme (ECOS/ECOP), • High-spec insured vehicles available from competitive monthly rates, • Vehicles replaced annually, • Family Car Scheme, • Available for close family members, • Eligibility applies after probation for the first vehicle, with a second vehicle available after 12 months' service, • Vehicles replaced annually, • Car insurance included on both schemes, • 33 days' annual leave including Bank Holidays (option to buy or sell additional days), • Pension scheme with life assurance, • Staff discounts on vehicles, parts, servicing, and accessories, • Share Incentive Scheme, • Mortgage and pension advice seminars, • Excellent manufacturer training and clear career development opportunities, • Cycle to Work scheme, including e-bikes, • Discounted gym membership, • Enhanced Maternity and Paternity policies, • Eye test voucher scheme #J-18808-Ljbffr

Renault Romford (RM3) £36,750 pa basic salary, OTE £44,100 pa + car Renault Retail Group is looking for an experienced Senior Service Advisor to join our Aftersales operation at Renault Romford, located on the Southend Arterial Road in Harold Wood (RM3). This is a key position within our Service department, combining customer service, workshop coordination, and senior-level support responsibilities. Working alongside the Aftersales Manager, you'll help maintain high standards of customer satisfaction, operational efficiency, and manufacturer compliance across the Service operation. In addition to the core Service Advisor responsibilities, you'll provide day-to-day support to colleagues, assist with workshop control activities, support departmental processes, and act as a senior point of contact when required. Renault Romford is a busy Renault and Dacia retailer with an established customer base, strong workshop throughput, and a dedicated Aftersales team committed to delivering excellent customer service. • Welcome customers and guide them through the vehicle servicing and repair process, • Book vehicles into the workshop and accurately record customer requirements, • Provide estimates, explain work requirements, and obtain authorisation for additional repairs where required, • Liaise with Technicians, Workshop Control, and Parts colleagues to support efficient workshop operations, • Keep customers informed of vehicle progress throughout the day, • Arrange courtesy vehicles and customer collection appointments, • Prepare invoices and explain completed work to customers clearly and professionally, • Process warranty repairs in accordance with manufacturer standards and procedures, • Provide guidance and support to Service Advisor colleagues when required, • Assist with workshop control activities and departmental administration, • Support customer satisfaction initiatives and manufacturer performance objectives, • Deputise for the Aftersales Manager when required We’re keen to hear from candidates with current or recent experience as a Senior Service Advisor, Assistant Service Manager, or highly experienced Service Advisor within a franchised automotive dealership environment. You should be comfortable managing customer expectations, supporting workshop operations, and balancing commercial performance with excellent customer service. Strong organisational skills, attention to detail, and the ability to communicate effectively with customers, Technicians, and colleagues are essential. Experience using CDK Drive, Kerridge, ADP Autoline, Keyloop, or similar dealer management systems would be advantageous. A full UK driving licence (manual and automatic vehicles) is essential for this role, as occasional movement of customer and courtesy vehicles may be required. Monday to Friday, 8:00am-6:00pm with a 1-hour lunch break. This role also participates in an alternate (1-in-2) Saturday morning rota, working 8:30am-12:30pm. Basic salary is £36,750 pa, with OTE of £44,100 pa that is achievable and regularly reached. Our bonus structure rewards a combination of departmental performance measures including turnover, manufacturer performance standards, and customer satisfaction outcomes. In addition, individual commission opportunities are available through selected Aftersales product sales. • Access to a tax-efficient new car scheme (ECOS/ECOP), • High-spec insured vehicles available from competitive monthly rates, • Vehicles replaced annually, • Family Car Scheme, • Available for close family members, • Eligibility applies after probation for the first vehicle, with a second vehicle available after 12 months' service, • Vehicles replaced annually, • Car insurance included on both schemes, • 33 days' annual leave including Bank Holidays (option to buy or sell additional days), • Pension scheme with life assurance, • Staff discounts on vehicles, parts, servicing, and accessories, • Share Incentive Scheme, • Mortgage and pension advice seminars, • Excellent manufacturer training and clear career development opportunities, • Cycle to Work scheme, including e-bikes, • Discounted gym membership, • Enhanced Maternity and Paternity policies, • Eye test voucher scheme #J-18808-Ljbffr

Senior Service Advisor Renault Romford (RM3) £36,750 pa basic salary, OTE £44,100 pa + car Join Our Aftersales Team at Renault Romford Renault Retail Group is looking for an experienced Senior Service Advisor to join our Aftersales operation at Renault Romford, located on the Southend Arterial Road in Harold Wood (RM3). This is a key position within our Service department, combining customer service, workshop coordination, and senior-level support responsibilities. Working alongside the Aftersales Manager, you'll help maintain high standards of customer satisfaction, operational efficiency, and manufacturer compliance across the Service operation. In addition to the core Service Advisor responsibilities, you'll provide day-to-day support to colleagues, assist with workshop control activities, support departmental processes, and act as a senior point of contact when required. Renault Romford is a busy Renault and Dacia retailer with an established customer base, strong workshop throughput, and a dedicated Aftersales team committed to delivering excellent customer service. What You'll Do • Welcome customers and guide them through the vehicle servicing and repair process, • Book vehicles into the workshop and accurately record customer requirements, • Provide estimates, explain work requirements, and obtain authorisation for additional repairs where required, • Liaise with Technicians, Workshop Control, and Parts colleagues to support efficient workshop operations, • Keep customers informed of vehicle progress throughout the day, • Arrange courtesy vehicles and customer collection appointments, • Prepare invoices and explain completed work to customers clearly and professionally, • Process warranty repairs in accordance with manufacturer standards and procedures, • Provide guidance and support to Service Advisor colleagues when required, • Assist with workshop control activities and departmental administration, • Support customer satisfaction initiatives and manufacturer performance objectives, • Deputise for the Aftersales Manager when required What We're Looking For We're keen to hear from candidates with current or recent experience as a Senior Service Advisor, Assistant Service Manager, or highly experienced Service Advisor within a franchised automotive dealership environment. You should be comfortable managing customer expectations, supporting workshop operations, and balancing commercial performance with excellent customer service. Strong organisational skills, attention to detail, and the ability to communicate effectively with customers, Technicians, and colleagues are essential. Experience using CDK Drive, Kerridge, ADP Autoline, Keyloop, or similar dealer management systems would be advantageous. Driving Licence Requirement: A full UK driving licence (manual and automatic vehicles) is essential for this role, as occasional movement of customer and courtesy vehicles may be required. Hours & Pay Monday to Friday, 8:00am–6:00pm with a 1-hour lunch break. This role also participates in an alternate (1-in-2) Saturday morning rota, working 8:30am–12:30pm. Basic salary is £36,750 pa, with OTE of £44,100 pa that is achievable and regularly reached. Our bonus structure rewards a combination of departmental performance measures including turnover, manufacturer performance standards, and customer satisfaction outcomes. In addition, individual commission opportunities are available through selected Aftersales product sales. Company Benefits • Access to a tax-efficient new car scheme (ECOS/ECOP), • High-spec insured vehicles available from competitive monthly rates, • Vehicles replaced annually, • Family Car Scheme, • Available for close family members, • Eligibility applies after probation for the first vehicle, with a second vehicle available after 12 months' service, • Vehicles replaced annually, • Car insurance included on both schemes, • 33 days' annual leave including Bank Holidays (option to buy or sell additional days), • Pension scheme with life assurance, • Staff discounts on vehicles, parts, servicing, and accessories, • Share Incentive Scheme, • Mortgage and pension advice seminars, • Excellent manufacturer training and clear career development opportunities, • Cycle to Work scheme, including e-bikes, • Discounted gym membership, • Enhanced Maternity and Paternity policies, • Eye test voucher scheme How to Apply Click Apply and follow the instructions to upload your CV. Raja Mallik from the Recruitment Team will contact shortlisted candidates. No agencies please. JBRP1_UKTJ

We sort non it loan mortgage servicing jobs with better pay, shorter commutes and sooner starts in mind.

A leading loan servicing company is seeking an experienced Primary Servicing Manager in Greater London to oversee daily service performance and team management.

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