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  • Receptionist
    Receptionist
    4 hours ago
    Full-time
    London

    Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce. As a Receptionist at ROE, you will be responsible for providing a warm, friendly, and efficient welcome to all guests, ensuring they have a smooth and enjoyable experience from arrival to departure. This role involves managing reservations, assisting with guest inquiries, and supporting the front-of-house team to maximize guest satisfaction and table occupancy. Key responsibilities: • Greet guests with a warm and professional demeanour, ensuring a positive first impression., • Manage reservations, seating arrangements, and guest flow to optimize the dining experience., • Handle phone and email inquiries, providing accurate information and assisting with bookings., • Work closely with the front-of-house and management team to ensure seamless service., • Maintain an organized and efficient reception area., • Assist with special requests and accommodate guest needs whenever possible. About you: • Previous experience as a Receptionist or Host in a high-quality hospitality environment., • Exceptional customer service and communication skills., • Strong organizational skills and attention to detail., • Ability to multitask and remain calm under pressure., • A team player with a positive and proactive attitude., • Proficient in utilizing the Seven Rooms booking system. The benefits: • Competitive salary., • Career progression., • Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses., • Wellbeing initiatives., • Reward and recognition schemes., • Free welcome lunch for you and a guest., • 50% restaurant discounts across the group., • 25% Friends and Family discounts., • 50% discount on company retail., • Supplier trips, staff parties and team socials., • Staff meal during your shift., • Increased holiday entitlement after three years employment., • Enhanced parental leave (after one year’s employment)., • Sabbaticals (after three years employment)., • Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

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  • Reservations Agent
    Reservations Agent
    1 day ago
    £28600 yearly
    Full-time
    London

    Salary -- £28,600 plus Tronc Holiday -- 28 days holiday, enhanced after 5 years of service. But there's more... • Free meals on duty., • Uniform offered and dry cleaned., • Food and beverage discounts., • Christmas gifts and employee parties, • Introduce a friend scheme, • Cycle 2 work scheme., • UK attraction discounts @ Merlin Entertainments., • Taste card., • Life assurance scheme., • Wage stream., • Employee assistance programme., • Arora star employee recognition., • Long service recognition award. About us... Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom. A bit about what you will do... Reservation Agents in our team are passionate about customer service. They demonstrate warmth and excellent communication when guests get in touch. They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests. • Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email., • Answer questions about the hotel, • Imputing and accessing data in our reservations system., • Maximizing sales and room occupancy. More about you... • Providing high quality service comes naturally to you., • Strong organizational skills and attention to detail., • Very good at multi-tasking and remaining calm under pressure., • Excellent communicator with a high standard of written and spoken English., • A smart and professional appearance., • 5-star hotel experience in a similar role a real advantage., • Opera PMS and Marsha experience a plus. Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

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  • Front Office Manager
    Front Office Manager
    12 days ago
    £35000–£37000 yearly
    Full-time
    London

    The Front Office Manager will oversee the daily front office operations of 26-apartment aparthotel - Kensington . Ensuring a seamless guest experience from arrival to departure. The role also includes responsibility for apartment checks in collaboration with Housekeeping and close coordination with Central Reservations to optimise occupancy and service standards. This is a key leadership role within our 26 Apart-Hotel, requiring strong operational oversight, excellent people management, and a hands-on, service-driven approach. This role is suited to a hospitality professional who takes genuine pride in service standards, leads from the front, and understands the importance of creating a confident, well-organised and guest-focused team environment. My client is seeking someone who is operationally strong, calm under pressure, and committed to maintaining the level of professionalism expected within a well-run Aparthotel. Key Responsibilities Lead the front-of-house operation and ensure consistently high standards of service Conduct apartment inspections following housekeeping, mark apartments as inspected or liaise with the Housekeeping Team Leader to address any issues found Liaise with Central Reservations to handle bookings, ensure email and telephone standards are met, prepare quotes for guests and travel agents, and ensure accurate availability and rate management Maintain a professional and welcoming environment for guests at all times Provide clear leadership and support to the teams Take ownership of guest experience, resolving issues promptly and professionally Ensure all procedures are followed and systems are used effectively Manage and oversee the use of Opera Cloud PMS Prepare and manage team rotas to support operational needs Support payroll administration and departmental organisation Oversee stock ordering and basic financial administration Maintain strong communication with all departments Support recruitment, onboarding and training Provide cover for team members as required; flexibility in working hours and duties is essential Identify areas where standards or performance can be strengthened and provide constructive coaching Maintain a well-organised and calm working environment, particularly during busy periods What We Are Looking For Proven previous experience in a similar role (Serviced Apartments or 4+ star Hotel) Strong operational knowledge of front office procedures and guest service delivery Experience using Opera Cloud PMS A confident and professional leader who leads by example Excellent interpersonal and communication skills High levels of organisation and attention to detail The ability to remain composed and solutions-focused in a busy environment A genuine commitment to maintaining strong service standards A hands-on approach and willingness to support the team operationally About You You will take pride in running a well-organised teams and in supporting them to deliver the level of service expected within a Central London boutique Aparthotel. You understand that strong hospitality leadership is visible, practical and supportive, and you are comfortable taking responsibility for the standards and atmosphere. Why Join Us If you are an experienced hospitality professional who values strong standards, teamwork and guest service we would be delighted to hear from you. Benefits ·Competitive Salary ·Meals on duty ·Discounted overnight stays at the Aparthotel and its sister property ·Career progression ·Referral Scheme “Introduce a Star” where you can earn up to £600* ·Upselling opportunities Applicants must have the legal right to work in the UK. Job Type: Full-time Pay: £35,000.00-£37,500.00 per year Benefits: Company pension Employee discount Referral programme Work Location: In person

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  • Freelance Lettings / Rental Agent (Commission Only
    Freelance Lettings / Rental Agent (Commission Only
    29 days ago
    Full-time
    Chalk Farm, London

    Location: London (Various Prime Locations) Job Type: Freelance / Self-Employed Commission Only-Based (Uncapped) Banksia provides high-quality rooms, apartments, and shared accommodation across prime London locations, catering to students and working professionals. The Opportunity We are seeking driven Freelance Rental Agents to join our growing team. This is a commission-only role with strong earning potential, ideal for individuals who are confident in sales and want flexibility with high rewards. 💰 Earnings Potential (Realistic & Proven) Typical Monthly Earnings: • 8 lets × £240 average = £1,920 per month, • Average room price: £1,000 PCM, • Commission per let: 1 week’s rent, • Typical commission per deal: £230 – £250, • 👉 Most active agents rent ~8 rooms per month, • Typical Monthly Earnings:, • 8 lets × £240 average = £1,920 per month Bonus Incentive: • £300 bonus after 5 successful lets in a month, • 👉 Total realistic monthly earnings:, • £1,900 – £2,000+, • (Higher earnings achievable with more lets or higher-value units) Key Responsibilities • Conduct property viewings across London, • Convert enquiries into confirmed bookings, • Manage and follow up on incoming leads, • Build strong relationships with prospective occupants, • Meet and exceed monthly targets, • Represent Banksia professionally at all times Requirements • Experience in lettings, property, or sales (preferred), • Strong communication and closing skills, • Target-driven and self-motivated, • Ability to work independently, • Must be flexible Monday–Sunday (5–6 working days), • Flexible hours, work accordingly to your own schedule, • Willing to travel across London (travel costs covered) What We Offer • Uncapped commission structure, • £300 performance bonus after 5 lets per month, • Full training and onboarding, • Strong pipeline of qualified leads, • Opportunity to work with prime London properties, • Pathway into a full-time employed role for high performers Who This Role Suits • Freelancers or self-employed agents, • Sales professionals seeking performance-based income, • Individuals looking to enter the property industry, • Ambitious candidates wanting progression into full-time roles Apply Now If you are confident in sales and want to earn based on your performance, apply today and start closing deals immediately.

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  • Cleaner
    Cleaner
    1 month ago
    £12.21 hourly
    Part-time
    London

    Resora Services is actively seeking reliable and detail-oriented cleaners to join our professional team, serving properties across Greater London. We specialize in providing high-quality, guest-ready cleaning services for serviced accommodation properties, short-term rentals, and residential clients. Our commitment is to deliver impeccable standards and dependable service to property owners and managers. This role is ideal for individuals who take pride in their cleaning work and are looking for consistent opportunities within a professional company. Responsibilities: Cleaners working with us will be essential in preparing properties to be spotless, organized, and ready for the next guest or occupant. Key responsibilities include: • Cleaning serviced accommodation and residential properties to a high standard., • Efficiently making beds and resetting properties between stays., • Thoroughly cleaning kitchens, bathrooms, bedrooms, and living areas., • Vacuuming and mopping all floor surfaces., • Removing rubbish and ensuring bin liners are replaced., • Restocking essential items as required., • Reporting any damage or maintenance issues promptly., • Taking completion photos after each job to document standards. Attention to detail and reliability are paramount for this role. Requirements: We are looking for cleaners who demonstrate: • Strong reliability and punctuality., • Exceptional detail-orientation and thoroughness., • The ability to work independently and manage tasks effectively., • Comfort in following detailed cleaning checklists and maintaining high standards., • Good communication skills to report issues when they arise. Work Details: • Location: Work assignments will be at various properties throughout Greater London., • We offer flexible work opportunities to suit different schedules., • Work may include both weekday and weekend cleaning jobs., • Job availability and frequency will vary based on property bookings and demand. Most work involves serviced accommodation changeover cleans, requiring cleaners to prepare properties quickly and efficiently between guest stays. What We Look For: At Resora Services, we highly value cleaners who: • Take immense pride in delivering high-quality work., • Are dependable and maintain a professional demeanor., • Communicate clearly and proactively if any issues arise., • Show respect for client property and belongings. Cleaners who consistently perform well will be prioritised for future work opportunities, reflecting our appreciation for dedication and excellence.

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  • Lettings and Airbnb Specialist
    Lettings and Airbnb Specialist
    2 months ago
    £1800–£2000 monthly
    Full-time
    Croydon

    Lettings and Airbnb Specialist Klick Capital - Family-owned property development and rent-to-rent business Job Type: Full-time Job Summary: We're looking for a self-motivated individual to join our team to manage our portfolio of properties on online platforms, including Airbnb. You'll be responsible for letting properties, setting up and optimizing listings, and ensuring high occupancy rates. Experience with credit checks and tenant screening a must. Key Responsibilities • Manage and optimize property listings on online platforms (e.g. Airbnb, (Zoopla), • Handle enquiries, viewings, and bookings, • Conduct credit checks and tenant screening, • Prepare and manage rental agreements, • Coordinate with owners and service providers, • Monitor and respond to online reviews, • Identify opportunities to increase revenue and occupancy Requirements: • Experience with online letting platforms and Airbnb Zoopla, OpenRent, • Experience with credit checks and tenant screening, • Good communication and customer service skills, • Self-motivated and able to work independently, • Basic knowledge of property management and rental regulations What We Offer • Competitive salary and benefits package, • Opportunity to work with a growing family-owned business, • Training and support to develop your skills If you're a motivated and experienced individual looking for a new challenge, send your CV

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