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  • Receptionist
    Receptionist
    hace 4 días
    Jornada completa
    London

    Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce. As a Receptionist at ROE, you will be responsible for providing a warm, friendly, and efficient welcome to all guests, ensuring they have a smooth and enjoyable experience from arrival to departure. This role involves managing reservations, assisting with guest inquiries, and supporting the front-of-house team to maximize guest satisfaction and table occupancy. Key responsibilities: • Greet guests with a warm and professional demeanour, ensuring a positive first impression., • Manage reservations, seating arrangements, and guest flow to optimize the dining experience., • Handle phone and email inquiries, providing accurate information and assisting with bookings., • Work closely with the front-of-house and management team to ensure seamless service., • Maintain an organized and efficient reception area., • Assist with special requests and accommodate guest needs whenever possible. About you: • Previous experience as a Receptionist or Host in a high-quality hospitality environment., • Exceptional customer service and communication skills., • Strong organizational skills and attention to detail., • Ability to multitask and remain calm under pressure., • A team player with a positive and proactive attitude., • Proficient in utilizing the Seven Rooms booking system. The benefits: • Competitive salary., • Career progression., • Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses., • Wellbeing initiatives., • Reward and recognition schemes., • Free welcome lunch for you and a guest., • 50% restaurant discounts across the group., • 25% Friends and Family discounts., • 50% discount on company retail., • Supplier trips, staff parties and team socials., • Staff meal during your shift., • Increased holiday entitlement after three years employment., • Enhanced parental leave (after one year’s employment)., • Sabbaticals (after three years employment)., • Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

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  • Operations Manager
    Operations Manager
    hace 5 días
    Jornada completa
    London

    Job Title: Operations Manager Purpose: The Operations Manager is responsible for overseeing the day-to-day operations of the aparthotel to ensure exceptional guest experiences, operational efficiency and adherence to brand standards. This role involves managing multiple departments, optimising processes, and driving profitability while maintaining high levels of service quality. Responsible to: Cluster General Manager Location: Locke London Tower Bridge Property based working 40 hours per week, 5 days over 7, reflecting business needs covering evenings and weekends where required. KEY RESPONSIBILITIES 1. Operational Management • Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments., • Ensure compliance with health, safety, and legal regulations., • Monitor daily operations to maintain smooth functioning and resolve issues promptly. 2. Guest Experience • Maintain high standards of customer service and guest satisfaction., • Handle guest complaints and feedback professionally, ensuring timely resolution., • Implement initiatives to enhance guest loyalty and repeat business. 3. Financial & Revenue Management • Assist in budgeting, forecasting, and cost control measures., • Monitor departmental expenses and implement strategies to maximize profitability., • Assist General Manager to optimise occupancy and ADR (Average Daily Rate). 4. Staff Leadership & Development • Recruit, train, and mentor department heads and team, • Conduct performance reviews and implement development plans., • Foster a positive work culture and ensure compliance with HR policies. 5. Quality & Brand Standards • Ensure all departments adhere to brand standards and operational SOPs., • Conduct regular audits and inspections to maintain quality and consistency., • Drive continuous improvement initiatives. 6. Strategic Planning • Contribute to long-term operational strategies aligned with business goals., • Identify opportunities for innovation and efficiency improvements., • Support sustainability and corporate social responsibility initiatives., • Skills & Competencies, • Strong leadership and people management skills., • Excellent communication and problem-solving abilities., • Financial acumen and understanding of hotel revenue streams., • Knowledge of PMS , POS and operational software., • Ability to work under pressure and adapt to changing priorities., • Qualifications, • Bachelor’s degree in Hospitality Management or related field (preferred)., • Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role., • Proven track record in managing multi-department operations including F&B

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  • Front Office Manager
    Front Office Manager
    hace 9 días
    £35000–£37000 anual
    Jornada completa
    London

    The Front Office Manager will oversee the daily front office operations of 26-apartment aparthotel - Kensington . Ensuring a seamless guest experience from arrival to departure. The role also includes responsibility for apartment checks in collaboration with Housekeeping and close coordination with Central Reservations to optimise occupancy and service standards. This is a key leadership role within our 26 Apart-Hotel, requiring strong operational oversight, excellent people management, and a hands-on, service-driven approach. This role is suited to a hospitality professional who takes genuine pride in service standards, leads from the front, and understands the importance of creating a confident, well-organised and guest-focused team environment. My client is seeking someone who is operationally strong, calm under pressure, and committed to maintaining the level of professionalism expected within a well-run Aparthotel. Key Responsibilities Lead the front-of-house operation and ensure consistently high standards of service Conduct apartment inspections following housekeeping, mark apartments as inspected or liaise with the Housekeeping Team Leader to address any issues found Liaise with Central Reservations to handle bookings, ensure email and telephone standards are met, prepare quotes for guests and travel agents, and ensure accurate availability and rate management Maintain a professional and welcoming environment for guests at all times Provide clear leadership and support to the teams Take ownership of guest experience, resolving issues promptly and professionally Ensure all procedures are followed and systems are used effectively Manage and oversee the use of Opera Cloud PMS Prepare and manage team rotas to support operational needs Support payroll administration and departmental organisation Oversee stock ordering and basic financial administration Maintain strong communication with all departments Support recruitment, onboarding and training Provide cover for team members as required; flexibility in working hours and duties is essential Identify areas where standards or performance can be strengthened and provide constructive coaching Maintain a well-organised and calm working environment, particularly during busy periods What We Are Looking For Proven previous experience in a similar role (Serviced Apartments or 4+ star Hotel) Strong operational knowledge of front office procedures and guest service delivery Experience using Opera Cloud PMS A confident and professional leader who leads by example Excellent interpersonal and communication skills High levels of organisation and attention to detail The ability to remain composed and solutions-focused in a busy environment A genuine commitment to maintaining strong service standards A hands-on approach and willingness to support the team operationally About You You will take pride in running a well-organised teams and in supporting them to deliver the level of service expected within a Central London boutique Aparthotel. You understand that strong hospitality leadership is visible, practical and supportive, and you are comfortable taking responsibility for the standards and atmosphere. Why Join Us If you are an experienced hospitality professional who values strong standards, teamwork and guest service we would be delighted to hear from you. Benefits ·Competitive Salary ·Meals on duty ·Discounted overnight stays at the Aparthotel and its sister property ·Career progression ·Referral Scheme “Introduce a Star” where you can earn up to £600* ·Upselling opportunities Applicants must have the legal right to work in the UK. Job Type: Full-time Pay: £35,000.00-£37,500.00 per year Benefits: Company pension Employee discount Referral programme Work Location: In person

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  • Freelance Lettings / Rental Agent (Commission Only
    Freelance Lettings / Rental Agent (Commission Only
    hace 26 días
    Jornada completa
    Chalk Farm, London

    Location: London (Various Prime Locations) Job Type: Freelance / Self-Employed Commission Only-Based (Uncapped) Banksia provides high-quality rooms, apartments, and shared accommodation across prime London locations, catering to students and working professionals. The Opportunity We are seeking driven Freelance Rental Agents to join our growing team. This is a commission-only role with strong earning potential, ideal for individuals who are confident in sales and want flexibility with high rewards. 💰 Earnings Potential (Realistic & Proven) Typical Monthly Earnings: • 8 lets × £240 average = £1,920 per month, • Average room price: £1,000 PCM, • Commission per let: 1 week’s rent, • Typical commission per deal: £230 – £250, • 👉 Most active agents rent ~8 rooms per month, • Typical Monthly Earnings:, • 8 lets × £240 average = £1,920 per month Bonus Incentive: • £300 bonus after 5 successful lets in a month, • 👉 Total realistic monthly earnings:, • £1,900 – £2,000+, • (Higher earnings achievable with more lets or higher-value units) Key Responsibilities • Conduct property viewings across London, • Convert enquiries into confirmed bookings, • Manage and follow up on incoming leads, • Build strong relationships with prospective occupants, • Meet and exceed monthly targets, • Represent Banksia professionally at all times Requirements • Experience in lettings, property, or sales (preferred), • Strong communication and closing skills, • Target-driven and self-motivated, • Ability to work independently, • Must be flexible Monday–Sunday (5–6 working days), • Flexible hours, work accordingly to your own schedule, • Willing to travel across London (travel costs covered) What We Offer • Uncapped commission structure, • £300 performance bonus after 5 lets per month, • Full training and onboarding, • Strong pipeline of qualified leads, • Opportunity to work with prime London properties, • Pathway into a full-time employed role for high performers Who This Role Suits • Freelancers or self-employed agents, • Sales professionals seeking performance-based income, • Individuals looking to enter the property industry, • Ambitious candidates wanting progression into full-time roles Apply Now If you are confident in sales and want to earn based on your performance, apply today and start closing deals immediately.

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  • Cleaner
    Cleaner
    hace 1 mes
    £12.21 por hora
    Jornada parcial
    London

    Resora Services is actively seeking reliable and detail-oriented cleaners to join our professional team, serving properties across Greater London. We specialize in providing high-quality, guest-ready cleaning services for serviced accommodation properties, short-term rentals, and residential clients. Our commitment is to deliver impeccable standards and dependable service to property owners and managers. This role is ideal for individuals who take pride in their cleaning work and are looking for consistent opportunities within a professional company. Responsibilities: Cleaners working with us will be essential in preparing properties to be spotless, organized, and ready for the next guest or occupant. Key responsibilities include: • Cleaning serviced accommodation and residential properties to a high standard., • Efficiently making beds and resetting properties between stays., • Thoroughly cleaning kitchens, bathrooms, bedrooms, and living areas., • Vacuuming and mopping all floor surfaces., • Removing rubbish and ensuring bin liners are replaced., • Restocking essential items as required., • Reporting any damage or maintenance issues promptly., • Taking completion photos after each job to document standards. Attention to detail and reliability are paramount for this role. Requirements: We are looking for cleaners who demonstrate: • Strong reliability and punctuality., • Exceptional detail-orientation and thoroughness., • The ability to work independently and manage tasks effectively., • Comfort in following detailed cleaning checklists and maintaining high standards., • Good communication skills to report issues when they arise. Work Details: • Location: Work assignments will be at various properties throughout Greater London., • We offer flexible work opportunities to suit different schedules., • Work may include both weekday and weekend cleaning jobs., • Job availability and frequency will vary based on property bookings and demand. Most work involves serviced accommodation changeover cleans, requiring cleaners to prepare properties quickly and efficiently between guest stays. What We Look For: At Resora Services, we highly value cleaners who: • Take immense pride in delivering high-quality work., • Are dependable and maintain a professional demeanor., • Communicate clearly and proactively if any issues arise., • Show respect for client property and belongings. Cleaners who consistently perform well will be prioritised for future work opportunities, reflecting our appreciation for dedication and excellence.

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  • Lettings and Airbnb Specialist
    Lettings and Airbnb Specialist
    hace 1 mes
    £1800–£2000 mensual
    Jornada completa
    Croydon

    Lettings and Airbnb Specialist Klick Capital - Family-owned property development and rent-to-rent business Job Type: Full-time Job Summary: We're looking for a self-motivated individual to join our team to manage our portfolio of properties on online platforms, including Airbnb. You'll be responsible for letting properties, setting up and optimizing listings, and ensuring high occupancy rates. Experience with credit checks and tenant screening a must. Key Responsibilities • Manage and optimize property listings on online platforms (e.g. Airbnb, (Zoopla), • Handle enquiries, viewings, and bookings, • Conduct credit checks and tenant screening, • Prepare and manage rental agreements, • Coordinate with owners and service providers, • Monitor and respond to online reviews, • Identify opportunities to increase revenue and occupancy Requirements: • Experience with online letting platforms and Airbnb Zoopla, OpenRent, • Experience with credit checks and tenant screening, • Good communication and customer service skills, • Self-motivated and able to work independently, • Basic knowledge of property management and rental regulations What We Offer • Competitive salary and benefits package, • Opportunity to work with a growing family-owned business, • Training and support to develop your skills If you're a motivated and experienced individual looking for a new challenge, send your CV

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  • Advertising Account Manager
    Advertising Account Manager
    hace 2 meses
    £35000–£46000 anual
    Jornada completa
    London

    Advertising Account Manager (Occupation Code: 2494) Average Annual Salary: £35,000 – £46,000 Job Overview The Advertising Account Manager is responsible for planning, managing, and executing advertising, branding, and creative marketing campaigns for the company’s shop-based food and beverage projects. The company focuses on shop management, light beverage and food brand operations, business partnership development, and project expansion management. This position requires strong market insight and bilingual communication skills (English and Mandarin), with the ability to integrate Eastern and Western dining cultures through creative marketing and new media strategies, building a modern and international brand communication system. Key Responsibilities • Develop and execute brand advertising and marketing strategies to enhance brand awareness and business growth across light beverage and food sectors;, • Coordinate brand campaigns, advertising concepts, and visual content to ensure consistent brand identity and creative direction;, • Manage relationships with clients and business partners, and collaborate closely with internal creative, photography, design, and marketing teams;, • Lead the creation and publishing of bilingual marketing content — including short videos, posters, and social media materials — across platforms such as TikTok, Xiaohongshu (RED), Instagram, and Facebook;, • Manage advertising budgets, project timelines, and performance tracking, including ROI analysis;, • Plan and oversee brand events, product launches, thematic campaigns, and cross-industry collaborations;, • Analyse market trends and consumer behaviour to identify new opportunities and develop innovative brand strategies;, • Provide creative direction for multi-channel marketing initiatives that reflect both Eastern and Western cultural influences. Qualifications • Bachelor’s degree or above in Marketing, Advertising, Communications, or a related field;, • 1–3 years of experience in advertising, branding, food & beverage marketing, or creative project management;, • Fluent in both English and Mandarin Chinese, with excellent verbal and written communication skills;, • Knowledge of light dining, beverage, or Asian food culture is preferred;, • Strong project coordination, creativity, and teamwork abilities;, • Proficient in advertising and marketing tools such as Adobe Creative Suite, Canva, Google Ads, Meta Business Suite, TikTok, and Xiaohongshu (RED);, • Solid understanding of brand strategy, visual identity, and integrated marketing communications;, • Highly organised, innovative, and able to perform well under pressure;, • UK driving licence preferred. Work Location London, United Kingdom Employment Type Full-time / Permanent

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