Care Co-ordinator
18 hours ago
Plymouth
Overview In this role you support patients with long-term conditions, acting as a link between reception, clinicians and external services. You manage a patient caseload and coordinate referrals, social prescribing and other wellbeing support, mainly via phone and administrative tasks. You will collaborate with the PCN pharmacy team and contribute to workflow improvements and data analysis. This is an administrative, non-clinical position focused on enabling timely care and better health outcomes. You will work across sites and with MDTs to ensure coordinated, person-centred care. ResponsibilitiesContact patients to arrange appointments for care team membersTriage information from AccuRx and other platformsProvide administrative support for the practiceCommunicate via email and web to manage messagesRefer patients to external services such as social prescribingRespond helpfully to staff and visitor inquiriesUse SystmOne to access records and book routine appointmentsSupport patients with information to help care decisionsCoordinate delivery of multidisciplinary team workMaintain records of referrals and interventionsUse SNOMED codes to record activity Key requirementsExtensive organisational skillsAbility to work both in a team and autonomouslyStrong communication with diverse groupsUnderstanding impact of socio-economic factors on healthAbility to build external partnershipsAccurate record-keepingSelf-motivated with initiativeFull, valid driving licence and use of own carDBS clearanceexcellent organizational abilitieseffective collaborationclear and empathetic communicationSystmOneAccuRxMicrosoft Office