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  • Head of IT Infrastructure
    Head of IT Infrastructure
    hace 2 días
    Jornada completa
    London

    HEAD OF IT INFRASTRUCTURE - LONDON HQ As Head of IT Infrastructure, you will be the operational anchor of the team: owning the infrastructure and security estate across all 28 properties, managing a small internal team, and working closely with the VP of IT to shape the direction of the function as it grows. This role suits someone equally comfortable reading a switch config and running a team meeting, ready to take on real ownership in a fast-moving business. Based in our London Bridge office 5 days a week, with occasional travel to European properties when required. THE STAGE IS SET The stage is set for something different. We don't run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we're now entering a new chapter. As we redefine the brand and evolve our identity, we're focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We're on an exciting journey - step on stage and play your part. THE WORK IN YOUR HANDS Team & Operational Leadership Serve as the operational day to day lead for the IT team, acting as the VP of IT's right hand Manage and develop a small team of property IT technicians Act as a key point of escalation for property teams and hotel operations across the estate Run the weekly IT operational rhythm: incident review, workload prioritisation, team check-ins Step up as VP IT cover when required, including stakeholder and executive-level escalations Build the processes and culture that make the team reliable and scalable Network & Connectivity Own the network infrastructure across all properties: switching, routing, VLANs, and Wi-Fi platforms Manage ISP and network provider relationships, holding them to SLA Lead circuit provisioning and fault resolution for new openings and existing sites Evaluate connectivity performance across the portfolio and lead improvement initiatives Cloud Infrastructure & Endpoints Own the Azure and Microsoft 365 environment: Entra ID, Intune, Defender, Exchange Online, Teams Manage the endpoint estate across corporate and property devices Maintain and evolve backup and disaster recovery arrangements for Tier 1 systems Support pre-opening IT builds end to end: network, telephony, CCTV, access control, AV and TV Security Operations Own day to day security operations: email security, endpoint detection and response, and threat monitoring Manage the MDR platform and act as first responder on security incidents Lead phishing and social engineering incident response, including guest data breach coordination Drive the security awareness training programme across the business Manage MFA, conditional access policies, and identity governance across M365 Supplier & Vendor Management Own operational relationships with managed network and technology providers, holding them to SLA Manage cloud telephony, IPTV/casting platforms, access control and CCTV infrastructure operationally Support the VP of IT in contract reviews, renewals, and supplier rationalisation decisions Documentation & Knowledge Build and maintain infrastructure documentation, network diagrams, and system runbooks Establish IT operational processes and embed them consistently across the team Ensure institutional knowledge is captured, structured, and accessible Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY · Infrastructure and security leadership · Team development and technical mentoring · Operational ownership and accountability · Stakeholder communication across technical and non-technical audiences · Incident management and outage communication · Cross-functional collaboration · Strong technical credibility in enterprise environments YOUR PROVEN TRACK 6+ years in IT infrastructure or network engineering, with clear progression into a senior or lead position Hands-on networking: Cisco or equivalent switching and routing, VLANs, Wi-Fi controller platforms Strong working knowledge of Azure and Microsoft 365: Entra ID, Intune, Defender, Exchange Online Direct experience leading and developing a small technical team Hands-on experience managing phishing, endpoint compromise, and data breach incidents Proven ability to manage competing priorities across a multi-site environment Able to work autonomously, prioritise effectively, and make sound decisions without constant escalation Desirable Multi-site or hospitality IT background: PMS integration, guest Wi-Fi, door access, F&B systems Experience with MDR platforms: Huntress, CrowdStrike, SentinelOne, or similar Cloud telephony deployment or management experience ITIL Foundation or above, applied in a real operational environment Pre-opening or greenfield IT build experience Scripting or automation: PowerShell, Python European language: German, French, Czech, or Spanish WHAT WE LOOK FOR We're here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you're comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you'll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact

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  • Associate Product Manager, Digital
    Associate Product Manager, Digital
    hace 4 días
    Jornada completa
    London

    About Us ------------ At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. About This Role ------------------- Blank Street's Digital Product team builds and continuously elevates the digital tools and systems that enable a best-in-class customer and in-store experience across every touchpoint. This includes our mobile app, POS, and internal tools. In this role, you will support the strategy, development, and day-to-day improvement of our consumer and employee-facing products. You will spend a lot of time helping existing products run better, while also supporting the development and rollout of new products and features. That means gathering feedback from the field, triaging bugs and issues, translating what we are hearing into clear fixes for engineering, and supporting rollout and training so changes land smoothly. We're open to a range of experience levels, if a more experienced candidate is a great fit, we're open to leveling the role accordingly. Over time, we want you to grow into a builder who can proactively prototype solutions and workflows (using AI-assisted development tools) to help the team move faster. Your work is structured around three pillars: 1. Product Strategy & Research understand user problems, gather feedback, and help shape what we build., 2. Execution triage issues, support launches and rollout, write documentation, and prototype solutions., 3. Product Insights & Analytics track metrics, analyze performance, and use data to inform decisions. This role is based fully in-person at our London office. What You'll Do ------------------ Product Strategy & Research • Collaborate on Product Strategy: Work alongside product managers, designers, and engineers to define product requirements, conduct market research, and shape product roadmaps. Understand user needs and business goals to identify new opportunities., • Gather and synthesize user feedback: Collect feedback from baristas, operators, and customers, identify pain points, and translate them into pragmatic improvements. Execution • Triage issues and improve core workflows: Partner with the field and support teams to capture bugs and pain points, reproduce issues, and translate them into clear tickets, acceptance criteria, and fixes for engineering., • Support launches, rollout, and training: Help plan releases, build training and enablement materials, and support rollout to shops so changes land well in the field., • Support product development: Create and maintain clear documentation, product requirements and user stories, to keep the team aligned on goals and deliverables. Assist across the full product lifecycle from ideation to launch., • Vibe code solutions: Use AI-assisted dev tools, no-code platforms, and scrappy prototypes to test and validate ideas quickly before we commit engineering resources. Product Insights & Analytics • Track and analyze metrics: Define, track, and analyze product metrics and KPIs. Gather data to understand product performance and inform future decisions., • Build reporting and dashboards: Create and maintain dashboards and reports that give the team visibility into product health, adoption, and engagement., • Support experimentation: Help design and analyze A/B tests to validate product hypotheses. Who You Are --------------- • 2+ years in a product-adjacent role (e.g., product management, product marketing, business analysis, operations/strategy with significant product exposure)., • Evidence you can ship: you've contributed to launching or improving a digital product, feature, workflow, or process end-to-end (problem → solution → rollout/measurement)., • Hands-on experience using AI-assisted build tools (e.g., Cursor, Claude, Copilot, v0, Replit) to prototype, automate workflows, or ship working solutions., • Comfort operating in a fast-moving, cross-functional environment (Product, Design, Engineering, Ops/Field teams), with frequent context switching., • Bonus Points:, • A portfolio of things you've built with AI tools (side projects, prototypes, internal tools, automations)., • Experience with product execution tools like Linear, Asana, Notion (or similar)., • Familiarity with automation/no-code tools (Zapier, Make, Airtable, Retool, etc.)., • Exposure to consumer tech, retail, hospitality, or multi-site operations. Benefits & Perks --------------------- • Equity package, • Private health and dental insurance, • 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion, • A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical, • Access to 1Rebel off-peak classes at the sites near our office, for free!, • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨, • Great culture with regular team events

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  • Maintenance Handyperson
    Maintenance Handyperson
    hace 2 días
    Jornada completa
    London

    Citadines Islington Square London is seeking a confident Maintenance Handyperson to become part of our Team. Our properties operate 24/7; therefore, the department works on an early or late shift, on a rotating basis. You will report to the Maintenance Manager, supporting towards providing our guests with memorable experiences of the city. As our Maintenance Handyperson , you will be responsible for: Implementing all policies, standards and procedures for Water Hygiene, Energy Conservation and Control, Fire Prevention and other Safety Programmes, and Effective Preventative and Routine Maintenance Inspections Responding to job log system registered works and completing all jobs assigned within the targeted timescale Monitoring engineering stock levels and logging shift activities on a regular basis and communicate appropriately when needed Reporting any hazards or defects to senior management Processing handover in line with Company guidelines To be successful in the role of Maintenance Handyperson , we require: Strong technical skills and willingness to learn Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Maintenance Handyperson . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Organisation, Communication, Time Management, Fluent in English, Microsoft Office, Multitasking, Technical skills, Attention to Detail, Customer Focus, Team Work, Problem Solving

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  • Bartender
    Bartender
    hace 16 días
    £12.71 por hora
    Jornada completa
    London

    At Lucky Voice, we specialize in the "great night out." Whether it’s unrivalled private room karaoke, a perfectly mixed cocktail, or great food, we’re in the business of making memories. We are constantly looking for ways to innovate the guest experience—and that starts with an incredible team behind the bar. The Role: Bartender We’re looking for a bartender who brings more than just technical skill to the rail. We want someone upbeat, friendly, and capable of maintaining a high standard of service while keeping the atmosphere fun. You’ll be the engine room of the venue, crafting delicious drinks and ensuring every guest feels the Lucky Voice energy. What you’ll bring to the bar: • Craft & Consistency: You take pride in every drink you pour and understand that speed and quality go hand-in-hand., • Energy & Initiative: You’re proactive, passionate about your craft, and take ownership of the bar environment with enthusiasm., • The "Human" Touch: You are kind, approachable, and treat every guest and colleague with honesty and integrity., • Adaptability: You’re a team player who thrives in a fast-paced environment (including late-night and early-morning finishes). What’s In It For You? We believe in rewarding the people who make the magic happen. • Pay: £12.71 per hour + 100% of Tronc., • Well-being: Access to our Employee Assistance Program and a dedicated Rewards/Discount platform., • Culture: Monthly staff drinks, socials, and two legendary Christmas parties. Perks: • Free karaoke hire for you., • 20% Friends & Family discount on room hire., • 20% off all food, drinks, merchandise, and home kits.

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  • Software Engineer
    Software Engineer
    hace 25 días
    £41700–£44350 anual
    Jornada completa
    London

    Overview: London Recruitment Services is currently recruiting on behalf of our client, a dynamic and fast-growing technology solution provider based in London, for the position of Software Engineer. This role is ideal for a highly skilled and technically proficient individual with strong leadership capabilities and a deep understanding of IT systems & infrastructure. You will work closely with our technical leads and product teams to build robust solutions that support the company’s long-term growth. The Role As a Software Engineer, you will play a key role in designing, developing, and maintaining high-quality software applications. You will work closely with our technical leads and product teams to build robust solutions that support the company’s long-term growth. This role is eligible for sponsorship under the Skilled Worker Visa (SOC 2136 – Programmers and Software Development Professionals). Key Responsibilities • Develop, test, and maintain high-quality software solutions., • Write clean, efficient, and well-documented code., • Contribute to system and application design, architecture, and planning., • Debug, diagnose, and resolve software defects and performance issues., • Collaborate with cross-functional teams including product managers, designers, and QA engineers., • Participate in code reviews and ensure development best practices., • Support continual improvement in development processes and tools. Essential Skills & Experience • Strong programming experience in at least one major language (e.g., Java, Python, C#, JavaScript, Go, or similar)., • Experience with software development lifecycle (SDLC) methodologies., • Knowledge of databases (SQL or NoSQL)., • Understanding of version control (e.g., Git)., • Ability to solve complex technical problems and think analytically., • Good communication skills and ability to work in a team environment. Desirable Skills • Experience with cloud platforms (AWS, Azure, or GCP)., • Familiarity with microservices, containerisation (Docker, Kubernetes)., • Front-end experience (React, Angular, Vue) or mobile development., • Experience working in an Agile environment. Benefits: • Competitive salary aligned with experience and visa requirement, • Visa sponsorship and compliance support, • Opportunity to work in a fast-growing technology environment, • Long-term career growth within the business support function Application Deadline: Applications will be reviewed on a rolling basis. Please submit your application by 20th May 2026 How to Apply: Interested candidates should apply through Job Today or send their CV and a short cover letter. Please note: Only shortlisted applicants will be contacted

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  • Remote Onsite IT Support for Restaurants
    Remote Onsite IT Support for Restaurants
    hace 1 mes
    £18000–£20000 anual
    Jornada completa
    London

    REMOTE/ ONSITE IT Support Engineer (Restaurants) – London – Applicants WelcomeAbout NetronEats NetronEats is a fast-growing, AI-powered platform designed to revolutionize the restaurant, takeaway, and delivery industry. We help local restaurant owners take back control of their business by providing the tech they need to save £1000s in commissions usually paid to platforms like Just Eat, UberEats, and Deliveroo. We are a startup with a clear mission: making local businesses more profitable and sustainable. Location: Remote / Field-Based (Work from home + Onsite across London) Base Salary: £18,000 per annum REMOTE / ONSITE Working Hours: Monday – Saturday | 12:00 – 21:00 (6-Day Week) Benefits: 2 Weeks Paid Holiday + Bank Holidays | Paid Overtime | Mileage ReimbursementCompensation & Commissions (Uncapped) We reward our engineers for the value they bring to our partners. In addition to your base salary, you can significantly increase your earnings through: • Card Payment Bonus: £50 commission for every successful card payment sale/referral., • Hardware & Software Commission: 5% commission on the total sale value of any system upgrades (e.g., Kiosks, Handheld Tablets, Kitchen Displays)., • Travel: All business-related mileage is fully reimbursed.The Role This is a "no-office" role: you will provide REMOTE support from HOME and TRAVEL directly to London's most exciting restaurants for installations and Support. Since you will be working the 12:00 – 21:00 shift, you will be the key technical contact for our clients during their most critical dinner service hours. Note to Applicants: At NetronEats, we value diversity and a fresh perspective. As the IT and hospitality tech sectors are often male-dominated, we strongly encourage and welcome applications from female candidates.Key Responsibilities • Onsite Support: Install and troubleshoot Android tablets, Thermal Printers, and Kitchen Display Systems., • Networking: knowledgeable to configure wifi, routers and switches., • Connectivity: Manage TCP/IP settings and Static IP assignments for 100% uptime., • Growth: Help restaurants save more by identifying where they could benefit from extra NetronEats hardware or services.Requirements, • IT Experience: Solid background in IT and Networking support., • Hands-on Skills: Proven ability to handle physical network cabling and basic router setups., • London Mobility: Valid Motorbike or Car driving license is essential for travel across London., • Communication: Professional, reliable, and calm—able to help busy restaurant staff who may not be tech-savvy.Why Join NetronEats?, • Impact: Work for a startup that is actually helping small businesses survive the "commission squeeze.", • Autonomy: Enjoy a field-based role without the daily office commute., • Full Training: We provide comprehensive training on the NetronEats platform and Android ecosystem.How to Apply Ready to help London’s restaurants stop paying high commissions? Apply today.

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  • CSCS Labourer
    CSCS Labourer
    hace 1 mes
    £12–£20 por hora
    Jornada completa
    London

    We are seeking a reliable Labourer to join our dynamic team. The successful candidate will need a drivers license and experience in construction, maintenance, and site development activities. This position offers an excellent opportunity for individuals looking to develop their skills within a professional environment, contributing to diverse projects that require physical dexterity and a proactive attitude. The role is paid and suitable for those eager to gain practical experience in the construction or civil engineering sectors. Responsibilities Assist with loading and unloading materials, tools, and equipment on-site Support tradespeople by preparing work areas and handling basic tasks as directed Carry out manual labour such as digging, lifting and carrying Maintain a clean and safe working environment by clearing debris and organising tools Follow health and safety procedures diligently to ensure compliance across all activities Assist with site logistics including moving materials around the site efficiently Support the setup and dismantling of scaffolding or temporary structures when required Qualifications Previous experience in manual labour or construction is advantageous but not essential; training will be provided Good physical fitness with the ability to perform strenuous tasks over extended periods Strong organisational skills with attention to detail Ability to work effectively both independently and as part of a team Basic understanding of health and safety regulations relevant to construction sites Willingness to learn new skills and adapt to different project requirements Valid UK driving licence is Mandatory This role offers an excellent platform for motivated individuals seeking hands-on experience within a supportive environment. We value safety, teamwork, and dedication, providing an engaging setting for career growth in the construction industry. Job Type: Full-time Pay: £100.00 per day Competitive rates

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