Trabajos business process management en Reino Unido

About Fatto a Mano: Fatto a Mano is an independent pizzeria business built on quality, care and people. We believe great food and great hospitality come from well-supported teams, clear values and leaders who are present on the floor, not behind a desk. We operate multiple pizzerias across London and Brighton & Hove, supported by a central production kitchen and support office. The Role: We are looking for an experienced General Manager to lead one of our pizzerias. While this role will be based at a single location, we are not recruiting for a specific site at this stage. The final location will be discussed and agreed with the successful candidate, based on experience, strengths and business needs. As General Manager, you will be fully accountable for the performance of your pizzeria, leading your team, driving commercial results and ensuring every customer receives a warm, consistent Fatto a Mano experience. Key Responsibilities: • Full responsibility for the day-to-day running of your pizzeria, • Lead, develop and retain a strong management and front-of-house team, • Maintain excellent standards of food quality, service and cleanliness, • Manage labour, costs and margins in line with business targets, • Create a positive, respectful and high-performing team culture, • Ensure compliance with health & safety and company procedures, • Work closely with the wider management and support teams, • Contribute to the wider business through collaboration and best practice sharing About You: • Proven experience as a General Manager in a high-quality hospitality environment, • A hands-on leader who is comfortable doing every job in the building — from leading service to cleaning toilets when needed, • Leads with humility and respect, earning trust through actions, not job titles, • Present on the floor, especially during busy services, and leads by example at all times, • A people-first manager who supports, coaches and develops their team, • Commercially confident and comfortable managing budgets, labour and KPIs, • Organised, reliable and calm under pressure, • Passionate about hospitality, food and building strong, happy teams, • Flexible and open to discussion around final site location Why Join Fatto a Mano? • Join a growing independent business with strong values and long-term vision, • Be trusted to run your site with autonomy and support, • Work with a passionate, people-focused leadership team, • Real opportunities for progression as the business continues to expand, • Competitive salary and benefits, discussed at interview *Location Note: This role will be based at one of Fatto a Mano pizzeria in London. The specific location will be agreed with the successful candidate during the recruitment process.*

FRONT OF HOUSE SUPERVISOR – LOCKE LONDON CANARY WHARF We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front of house and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Guest Experience & Service Delivery: Oversee a guest‑first culture, ensuring every guest interaction aligns with our brand personality and service expectations Resolve guest concerns with empathy, urgency, and creativity Maintain high standards of cleanliness, ambience, and arrival experience in the lobby and front of house spaces Front Office Operations: Supervise the daily front of house operations during your shift, ensuring smooth check‑in, check‑out, and guest flow Monitor room availability, special requests, and VIP requirements, escalating where necessary Ensure accurate use of the PMS, payment processes, and guest profiles Work closely with Housekeeping and Maintenance teams to ensure rooms are ready, clean, and up to standard Follow operational SOPs and support the implementation of new procedures Team Support & Leadership: Lead and motivate the front of house team on shift, ensuring everyone is engaged and performing at their best Assist with training new employees and reinforcing brand service expectations Provide real‑time coaching to Front-of-House Assistants to improve service delivery and operational efficiency Support rota planning, shift briefings, and daily task allocation when required Financial & Rooms Performance: Encourage and support the upselling of room categories and hotel services Ensure accurate billing, cash handling, and financial controls at the Front Office desk Help the team meet daily revenue and KPI targets through confident and informed recommendations Systems, Technology & Compliance: Confidently use front of house systems (e.g.: PMS, POS, payment systems) and support team members with troubleshooting Ensure all data protection, health & safety, and security policies are followed Support the implementation of technology that enhances guest experience General Operations & Team Support: Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY A natural people-person, with good communication, coaching, and problem‑solving skills Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment Ability to work under pressure and adapt to changing priorities Skilled in leading shift operations for the rooms department and delivering exceptional guest experiences Solid commercial awareness with a desire to maximise room revenue opportunities YOUR PROVEN TRACK Previous experience in a front of house team leader/supervisor role within a lifestyle, boutique, or design‑led hotel is preferred Knowledge of PMS, POS and operational software WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

FOH Supervisor | Monday to Friday | Rotational Shifts Location: The Salad Project - Victoria (85 Buckingham Palace Rd, Victoria St, London SW1W 0QJ, United Kingdom) We are The Salad Project, London’s answer to healthy food and a fresh outlook on how we live, feel and eat. Our founders Florian and James opened the doors to our first store in the summer of 2021. Today, we are a fifteen store operation, expanding across London. At The Salad Project, our passion goes beyond the quality of our food. We are equally committed to finding and nurturing our staff, so we are on the hunt for a front of house Supervisor, hungry for exciting kitchen experience. We’re looking for people committed to taking the next step in their career, keen to join a company whose growth trajectory opens up hundreds of inspiring development opportunities - and whose current team can’t wait for you to join the family. Role | FOH Supervisor • 40 hours per week, can do opening and closing shifts, • To work under our store managers, • To lead one service a day, • To help manage our team members, • To implement & improve service processes, • To monitor & implement hygiene best practices, • To help maintain our 5* hygiene rating Expectations | Efficiency, Communication, Energy • Ability to steady the ship and prevent issues before they happen, • Leadership and communication skills, • Positive energy and dedication to the team, • Strong ability to maintain a clean and hygienic environment, • Ensure service levels are maintained to the standards we expect, • Strong organisational skills, • Respectful and conscious when it comes to punctuality and scheduling Experience Requirements | 1 Year • Ideally, you will have 1 years’ experience managing a team in a fast-paced environment within the hospitality industry Compensation | £14 per hour • 30 days holiday package (including bank holidays), • £100 ‘Refer a Friend’ scheme, • Performance based bonus, • Free lunch/dinner from The Salad Project while on shift, • Team social events, • Opportunities for career progression as the business grows

Do you believe that 100% fresh, honest, natural food with soul-warming homely hospitality should be affordable for everyone? Do you believe that London and the UK need more independent restaurants that genuinely care about their guests and teams? If you do, we might want to meet you!! We are looking for an energetic front of house staff members, striving to be a part of a team and grow. Someone who loves our brand and wants to join us on the journey to build a collection of incredible fresh pasta restaurants. In return for your hard work and dedication, we'll provide you the guidance and training needed for you to flourish. You will be compensated well for your work, and should the company perform well, further compensated with an annual bonus. We want you to feel financially secure, always and will do our best to help you build a future for yourself. Your main responsibilities will be: · Ensuring that the service process and principles are followed by all waiters and waitresses · Ensuring that new waiting staff are trained according to the company training systems · Ensuring all food and drink is checked prior to serving to our guests and that it has been prepared to the highest quality level · Taking responsibility for the appearance of the front of house area. For us it is important that you are a person who fundamentally cares about others, believes in good communication, enjoys working in a hands-on style, and has some previous experience working in restaurants. Benefits: · Progression & growth opportunities within the business · Regular team socials & activities across the year · 100% of services charges & cash tips are paid to on-site teams · 28 days paid holiday + 1 additional day of holiday per year of employment (up to 35 days max) · Free meals during working hours · Paid day off on your birthday · Employment anniversary present for every year of service (from year 1) · Get referral bonuses for every friend you recommend · All staff uniforms and clothing are provided free of charge · 50% discount at Emilia’s if you want to visit with your friends/family · Enrolment in the company pension scheme

Incipio curates beautiful spaces with vibrant atmospheres for great times. As the third step on our career pathway, our Supervisors excel at leading their teams with strong problem-solving skills. They inspire and support their colleagues, seamlessly bridging the gap between Managers and the wider team. BENEFITS + BEST BITS Transparent and fair TRONC Payments 60% of our management teams are people we have progressed internally Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio Referral Bonus: refer a friend and once they have passed their probation you receive a bonus Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows Company awards to celebrate team and regular events Incipio FC + Seasonal Socials Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave 50% discount for food and drink in all of our venues WHAT YOU'LL BE GETTING UP TO Ensuring our guests have the best possible experience by delivering outstanding hospitality across your team Ensuring the venue runs efficiently by setting an example and proactively leading your team and problem solving on shifts Motivating your team by providing excellent support, training and encouragement Working with your management team to drive sales in your venue with the support of your team Proactive planning, preparation and briefing of the team Bringing ideas, processes and orgainisation to life Attending training courses to develop your leadership skills and gain certification such as First Aid, Fire Marshalls and Personal Licenses Having fun, laughing a lot and giving good vibes WHAT WE'RE LOOKING FOR Vibrant + energetic individuals A leader, someone who enjoys setting examples and answering questions An insightful and impactful human, who loves to see their team achieve A discipline for exceptional standards Problem solvers A natural with guests, someone who enjoys interaction Friendliness, playfulness and approachability A genuine desire to deliver a great experience to our guests Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

We are now looking for a fun and energetic Assistant Manager to join the team Street Burger – Charing Cross. Street Burger - Charing Cross, situated just a short distance away from London's iconic Leicester Square, serves up the best burgers, seasoned fries and indulgent desserts, alongside amazing shakes, cheeky cocktails and more. The humble yet magnificent burger has long time been a part of our restaurant menus. The first Street Burger was born in St Paul’s, London and now we’re growing. Our concept and menu is simple and inviting: honest priced burgers with bags of flavour. From the iconic Hell’s Kitchen to the mighty G.F.C. Full throttle. Full flavour. Always. As Assistant Manager you must: Have previous experience as a Manager within a busy restaurant environment Have a strong personality with the confidence to play an integral role in a leading the restaurant. Working closely with the General Manager to consistently deliver excellent customer service and an amazing experience for our guests. Confident in leading and motivating a team Have exceptional communication skills with a real passion for hospitality What’s in it for you: Competitive Pay Rate A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses Employees can instantly access up to 50% of basic wages earned before payday via Stream Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply) Access to our world-class training & development opportunities globally Progress your career through a multi-site and multi-brand, best in class global restaurant group Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment Preferential Room Rates at Gordon Ramsay Restaurants partner hotel MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more Meals on duty If you’d like to develop your career in a best-in-class global restaurant business - apply today. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

Incipio curates beautiful spaces with vibrant atmospheres for great times. Join Pergola Brixton, a vibrant rooftop bar and dining venue in the heart of Brixton, known for its buzzing atmosphere, great cocktails, street-food style dining, and signature R&B soundtrack paired with live DJs and unforgettable social experiences. Our Assistant Managers are pro-active, detailed, operational leaders for their teams. They bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of their teams. BENEFITS + BEST BITS Transparent and fair TRONC payments Pergo development programme Up to 10% Bonus based off of performance and KPI's set and agreed with your General Manager Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio Referral Bonus: refer a friend and once they have passed their probation you receive a bonus 60% of our management teams are people we have progressed internally Career development + opportunity to grow and expand in this role as the business expands Company awards to celebrate team and regular events Incentive Trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)· Paid sick leave Compassionate Leave Enhanced Maternity, Paternity and Adoption leave Length in service; earn additional holiday after 2 years continuous service Incipio FC + Seasonal Socials 50% discount for food and drink in all of our venues WHAT YOU'LL BE GETTING UP TO Bridging the gap between the team and senior management, using clear, effective and simple communication Using imaginative revenue driving ideas to drive the business forward You lead joyous and independent shifts and ensure high service standards are kept to, including actively coaching your team in their development. You ensure the venue runs efficiently by leading from the front, being approachable and driving outstanding hospitality at every opportunity. Creative cocktail ideas and champion menu development from your team You ensure our guests are shown the best possible experience and are looked after safely when in our venues and leaving. You motivate your team by providing excellent support and training ensuring your team are happy, engaged and full of joy. You drive both sales and the business performance by using financial data and planning effectively. Be obsessed with learning, pushing for your own development and career progression Having fun, laughing a lot and bringing the good vibes WHAT WE'RE LOOKING FOR Someone who has a passion for individual hospitality experiences People focused, delivering structured inductions to new team members and encourage development A problem solver who enjoys collating feedback and ideas from others and implementing that into a single focus You have a discipline for implementing exceptional standards You are calm in high pressure environments You have a big heart and want to impart your knowledge onto your team Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

General Manager Pop-Up Location: Shoreditch, London Company: Junkies Employment Type: Full-Time About Junkies Junkies hits different. We're a pastry business, but not as you know it. With a fast-paced, design-led concept built around indulgence, precision, and experience, we are not trying to replicate traditional hospitality we are building something sharper, and operationally disciplined behind the scenes. Our success depends as much on smart execution as it does on strong commercial traction. This will be our first standalone site and sets the operational and commercial precedent for everything that follows. Our upcoming Shoreditch pop-up is a 3 month performance phase. Its objective is clear: The site must be operating at or above site-level breakeven on a consistent basis with systems that allow the business to operate without regular founder involvement. The Product & Model Junkies is a mono-product operation. One SKU. One price. All day. That simplicity is intentional it reduces complexity, tightens training, and makes the operation highly measurable. But it also raises the performance bar: with a single product, outcomes are driven by execution quality and operational control. There’s nowhere to hide behind menu variety. The commercial and operational levers are clear: • Throughput and queue conversion during peak windows, • Production planning to protect freshness while minimising waste, • Labour deployment matched tightly to demand by hour, • Quality consistency at speed every unit to standard, every time, • Operational flow designed for repeatability, not heroics This model rewards operators who can run a clean, disciplined system: tight prep, tight handoffs, tight reporting and who understand that growth only matters if it improves contribution. The Role This role is focused on making the Shoreditch pop-up economically successful within three months. You will own site-level contribution not just revenue. That means taking responsibility for revenue performance, labour efficiency, waste control, throughput, and operational clarity. You must be commercially sharp enough to grow revenue intelligently, but disciplined enough to prioritise what improves contribution rather than just top-line sales. This is not a role for someone who simply follows established playbooks you will be expected to refine, build, and implement better ways of operating as we scale. This is not a lifestyle store manager role. This is a performance mandate. What Success Looks Like (By End of Month 3) • The site is operating above breakeven, covering all fixed costs, • Labour and waste are controlled within agreed targets, • Peak-hour throughput is optimised, • The business runs without regular founder input, • Clear systems and reporting are in place, • Growth initiatives improve overall contribution not just activity, • Clear weekly reporting of revenue, labour %, waste %, and contribution It is our intention that the pop-up phase leads directly into our own store, but this is based on meeting defined financial and operational objectives. Core Responsibilities1. Economic Ownership (Primary Focus) • Own weekly site-level P&L, • Monitor and manage contribution, not just revenue, • Own and oversee local marketing and sampling campaigns, structured and measured against contribution impact, • Align labour scheduling to hourly demand patterns, • Control waste through disciplined production planning, • Improve revenue per labour hour, • Optimise peak trading windows 1. Operational Discipline • Translate brand standards into practical, repeatable ways of working, • Maintain consistent product quality and service execution, • Responsible for timely re-ordering of ingredients and materials, • Build and document simple, repeatable SOPs, • Identify friction and remove it quickly, • Ensure operational resilience when founders are not present, • Keep systems lean and scalable 1. Commercial Intelligence • Increase revenue without destabilising cost structure, • Improve AOV and conversion through structured experimentation, • Evaluate new channels (wholesale, B2B, collaborations) through a contribution lens, • Prioritise initiatives that strengthen the core site before expanding complexity You understand that revenue growth only matters if it improves contribution. 1. Team Leadership • Lead, coach, and structure the team to deliver fast, accurate, high-energy service, • Set clear performance standards, • Develop accountability and clarity in scheduling, • Maintain high energy without sacrificing discipline Who You Are • Commercially rigorous you think in contribution, not just sales, • Comfortable working autonomously and taking full ownership of outcomes, • A builder as much as an operator; you improve and create systems rather than just maintain them, • Analytical comfortable being measured against financial targets, • Structured under pressure you respond with data, not reaction, • Solution-oriented you present options, not just problems, • Disciplined in prioritisation you don’t chase growth for its own sake, • Motivated by developing relationships and channels that strengthen site contribution, • Reporting by default you provide clear, concise summaries of relevant business metrics You likely have experience in retail, hospitality, or food environments where margins matter and throughput is critical. Experience • Experience developing commercial accounts, partnerships, or local business channels is highly valued, • Demonstrated ability to improve processes and implement structure in growing environments, • Strong organisational and analytical skills with understanding of how operations drive financial results, • Familiarity with POS, inventory systems, and scheduling tools What This Role Is • A high-accountability operational leadership position, • A commercially driven site management role, • A chance to shape how Junkies operates as it scales, • A full-time role with performance-aligned objectives What This Role Is Not • A pure sales position, • A passive store manager role, • A high-cadence event marketing job, • A 'grow at all costs' expansion role Compensation Competitive base salary. Performance-based incentive aligned to clear financial objectives. We reward contribution and operational excellence. How to Apply Send your CV and a short note explaining: • A time you improved contribution, not just revenue, • A time you identified and fixed operational leakage, • How you prioritise growth vs discipline

Incipio curates beautiful spaces with vibrant atmospheres for great times. We're looking for an exceptional Deputy General Manager with a genuine love for creating atmosphere and culture. If your dream role involves running a neighborhood spot by the day, hosting late night R&B sessions, and bringing people together over pizza and cocktails, then this is the venue for you. At The 411, we're about more than service - we curate experiences. You'll be a natural host, confident leader, and culture driver who thrives on energy, music, and hospitality done properly. Working closely with the General Manager, you'll help shape the vibe, lead the team from the floor, and ensure every guest feels part of something special. We Expect You To: Have pure passion for hospitality and giving guests a wonderful time. Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion. Lead joyous, guest focused, shifts; managing everything from atmosphere to standards. Empower your team to develop through the career pathway, giving clear and example lead feedback. Obsess over service standards and deliver nothing short of excellence. Coach, mentor, and inspire with a big heart and a focus on people development. Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success. Ensure safety of your guests, your team, and your venue at all times. Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices. Adapt and evolve by embracing challenges and thrive in a changing environment. Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up. Be an effective leader who is approachable, honest and supportive in driving the business forward. Who You'll Be: A proven leader with experience in high volume operations. A Personal License holder. Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority. Energetic, passionate, and resilient – in a new opening this is key to success. Have a structured mindset, setting clear expectations and empowering your team. Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success. Engaged in wider Incipio culture, living and breathing our values. Curiosity and courage – always questioning, improving, and innovating. Strong knowledge of licensing laws & running responsible shifts. Loves logistics, planning & commercially aware. Fun! Capable of integrating seamlessly into Incipio's culture. Benefits & Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness & Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Manager to join our team in Locke at Broken Wharf in London The role. Are you a natural leader? Calm under pressure, with next-level organisational skills? Do you find satisfaction in creating seamless hospitality and memorable experiences? As the lynchpin of the Food and Beverage team, overseeing the F&B team and reporting to the General Manager you’ll make sure guests feel genuinely special – from the moment they book to the moment they leave our F&B spaces IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING: Service Delivery Take responsibility for understanding and meeting and exceeding your quality objectives and KPIs. Be an SME is your required area and look to help create a knowledge culture in F&B. Ensure that you are fully conversant with relevant company policies, SOP’s, processes and operations, products, brands, promotions and services. When needed, take escalations and support the team; be responsible for answering telephone, emails and resolving any issues in a professional manner, in keeping with each brand approach. Follow edyn policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Log and manage complaints in line with the edyn complaints procedure; where possible provide solutions and alternatives within timeframes and follow up Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed SLAs Operational Excellence & Guest Experience Ensure seamless daily operations, balancing efficiency with high service standards. Lead and mentor F&B Head Host & Head Chef and drive a strong service culture maintaining brand reputation. Oversee guest satisfaction - seek feedback and implement satisfaction systems to continuously improve service delivery. Implement relevant cost control measures while maintaining a premium guest experience. Team work Understand and embody the edyn values Constructively challenge, question, seek to improve, evolve and be human Contribute to a strong community spirit Be objective, fair, ethical, and consistent Financial F&B Accountability Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded. · Drive cost efficiency across all departments while maintaining quality and service standards. Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities. Ensure compliance with all financial, legal, and regulatory requirements. People Leadership & Performance Management Inspire, coach, and develop a high-performing team. Champion a culture of accountability, empowerment, and continuous improvement. Foster a culture of engagement, retention, and professional development IN THIS ROLE YOU WILL NEED THE FOLLOWING; Experience Education: · A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable Experience: Relevant experience in food and beverage management, with a minimum of 2 years in a similar role. Experience within the F&B industry is crucial, with a focus on taking on increasing levels of responsibility over time. An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired. Experience with financial management and budget controls is useful for managing costs and ensuring profitability. A track record of providing exceptional customer service and building positive guest experiences. Experience leading and managing teams, including training, development, and performance management Skills: The ability to motivate and supervise staff, delegate tasks, and make effective decisions. · Leading service and your team from the front. Excellent people management skills, with a proven track record of developing teams. Advanced knowledge of food and beverage systems and service delivery. Strong analytical, decision-making, and problem-solving abilities. Ability to drive operational efficiency while maintaining high guest satisfaction levels. Strong communication and negotiation skills. Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software.

Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we've been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy restaurants to life across Europe, the UK and beyond. Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet. We're now looking for a Food Menu Development Coordinator to join our UK Food & Beverage team and help shape our seasonal food offer across the UK. Reporting to the F&B Manager UK, you will ensure our menus are aligned with Big Mamma's identity, operationally strong and delivered with consistency across all restaurants. THE ROLE You will coordinate the full menu development process, ensuring alignment with Big Mamma's artistic direction and operational excellence. You will: • Drive seasonal menu changes from development to rollout, including testing, structure, pricing and food cost control, • Ensure all menus respect Big Mamma's food identity, seasonality and B Corp commitments, • Coordinate with chefs, operations, purchasing and communications teams for smooth execution, • Monitor menu performance using key KPIs such as food cost, spend per head and margin contribution, • Analyse dish performance and guest feedback to support future menu decisions, • Conduct benchmarking and food trend research to inspire future offers, • Ensure accuracy of all menu data across systems (recipes, allergens, descriptions, pricing), • Support special projects including openings, festive menus and seasonal activations ABOUT YOU • experience in menu development, F&B coordination or hospitality operations, • Strong understanding of food cost, menu engineering and KPIs, • Highly organised with strong project management skills, • Analytical mindset with attention to detail, • Strong communication skills and ability to manage multiple stakeholders, • Passion for food, seasonality and restaurant culture, • Proactive, solution-driven and comfortable in a fast-paced environment, • Based in London office and travelling to the restaurants in the perimeter UK/Ireland WHAT BIG MAMMA OFFERS • Permanent, full-time position, • Salary: £48,000 per year, • 50% employee discount across all Big Mamma restaurants UK & Ireland, • Open Up. Free, confidential mental health and wellness support, • Wagestream. Access your wages between paydays, • Continuous training and real career growth opportunities BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.

FOH Supervisor | Monday to Friday | 7am - 4pm We are The Salad Project, London’s answer to healthy food and a fresh outlook on how we live, feel and eat. Our founders Florian and James opened the doors to our first store in the summer of 2021. Today, we are a twelve store operation, expanding across London. At The Salad Project, our passion goes beyond the quality of our food. We are equally committed to finding and nurturing our staff, so we are on the hunt for a front of house Supervisor, hungry for exciting kitchen experience. We’re looking for people committed to taking the next step in their career, keen to join a company whose growth trajectory opens up hundreds of inspiring development opportunities - and whose current team can’t wait for you to join the family. Role | FOH Supervisor • 40 hours per week, can do opening and closing shifts, • To work under our store managers, • To lead one service a day, • To help manage our team members, • To implement & improve service processes, • To monitor & implement hygiene best practices, • To help maintain our 5* hygiene rating Expectations | Efficiency, Communication, Energy • Ability to steady the ship and prevent issues before they happen, • Leadership and communication skills, • Positive energy and dedication to the team, • Strong ability to maintain a clean and hygienic environment, • Ensure service levels are maintained to the standards we expect, • Strong organisational skills, • Respectful and conscious when it comes to punctuality and scheduling Experience Requirements | 1 Year • Ideally, you will have 1 years’ experience managing a team in a fast-paced environment within the hospitality industry Compensation | £14 per hour • 30 days holiday package (including bank holidays), • £100 ‘Refer a Friend’ scheme, • Performance based bonus, • Free lunch/dinner from The Salad Project while on shift, • Team social events, • Opportunities for career progression as the business grows

Operations Manager — Produce Network We supply fresh produce to some of London's best restaurants. While most of the city sleeps, our team is at wholesale markets hand-picking produce that lands in restaurant kitchens before breakfast service. It's fast, physical, and relentless — and right now we're a team of 3 doing the work of 10. We need the fourth. This role in one paragraph You'll run the operational engine of a growing wholesale business. Client calls, order coordination, daily reconciliation, bookkeeping, problem-solving, phone ringing — all of it is yours. You're the first person clients speak to and the last person to check that yesterday's numbers add up. If something goes wrong overnight — a wrong delivery, a short order, a supplier issue — you're the one who finds out, fixes it, and makes sure the client knows before they have to chase us. You own the daytime operation the way our Night Operations Manager owns the night. Between the two of you, the business runs 24 hours. What you'll actually do every day You're the client's main contact. Orders come in via WhatsApp, phone, and email. You process them, confirm them, flag anything unusual. When a chef calls at 8:15 AM asking where their herbs are, you already know the answer because you've read the night report and checked the dispatch log. You don't wait for problems to come to you — you call the client before they call you. That's the difference between an assistant and an operator. You coordinate the fix when things go wrong. Produce wholesale is not a clean business. Items get substituted, deliveries run late, a crate arrives damaged. When it happens, you own the resolution: investigate, coordinate with the night team or drivers, arrange the fix (re-delivery, credit note, replacement), close the loop with the client, and log the whole thing. If the same problem shows up three times, you're the person who flags it as a process issue — not just an incident. You reconcile everything, every day. What was ordered vs what was received from suppliers vs what was dispatched vs what was invoiced. Purchase orders matched against supplier invoices. Sales orders matched against customer invoices. Inventory tracked. Shortages flagged before they become emergencies. You produce a daily summary the founder reviews in 5 minutes — clean, accurate, no surprises. If you're the kind of person who finds satisfaction in numbers that balance, this will be your favourite part of the job. You run the books. Day-to-day bookkeeping in QuickBooks or Xero: bank feeds, invoices, bills, categorisation. Debtor chasing — politely on the due date, firmly at 3 days overdue, escalated to the founder at 30 days. Weekly financial summary. Monthly close support. You maintain the product cost data that powers margin tracking — weekly updates, no exceptions. The founder makes pricing and growth decisions based on numbers you produce. They have to be right. You own the phone. The main business line rings and you answer it. Existing clients with questions, prospective clients with enquiries, suppliers with updates. You're professional, you're warm, you handle what you can and route what you can't. For new enquiries, you capture the details, qualify the lead, and hand it to the founder. You support outbound sales — managing the email pipeline, scheduling meetings, preparing documents. When a new account closes, you run the onboarding playbook. Who we're looking for — honestly We're not looking for a CV. We're looking for a specific type of person. You're the person who walks into a room and notices what's broken before anyone tells you. You fix things that aren't your job because leaving them broken bothers you. You write things down because you know you'll forget otherwise. You don't need to be chased — you chase other people. When something goes wrong, your instinct is to understand why, not to find someone to blame. You're comfortable saying "I don't know, but I'll find out" and then actually finding out. You're comfortable making a decision with 80% of the information because waiting for 100% means the client is already unhappy. You're comfortable being wrong sometimes, because you know that the person who never makes a mistake is the person who never does anything. You probably have some experience in operations, admin, or office management — ideally at a small business where you wore multiple hats. Maybe you've worked in food, hospitality, or wholesale. Maybe you haven't, but you've run the back end of something and you know what it feels like when everything depends on you not dropping the ball. Essential: Strong written and spoken English · comfortable with numbers, spreadsheets, and accounting tools · self-directed (you manage yourself, we don't manage you) · able to hold 5 priorities at once without losing any · honest about mistakes · quick to learn new software (Airtable, QuickBooks/Xero, Lemlist) · right to work in the UK. Preferred: Bookkeeping experience or QuickBooks/Xero familiarity · food, hospitality, or wholesale background · complaint handling or fast-paced customer service experience · inventory or stock management exposure. Nice to have: AAT qualification · Airtable or CRM experience · knowledge of the London restaurant scene. Why this job is worth your time Most operations roles are dead ends. This one isn't. Here's why. We're a team of 3, growing fast. The person who takes this role will — within months, not years — understand every part of how a wholesale business works: client management, supply chain, financial control, inventory, sales. That's not because we'll send you on a training course. It's because you'll be doing all of it, every day, from week one. The explicit deal: start at £33k. Hit your 3-month performance review targets and move to £38k. Hit your 12-month targets and move to £45k. These aren't vague promises — they're structured milestones tied to specific outcomes we'll agree together in your first week. The long-term path is Chief Operating Officer. That's not a title we're dangling to attract applicants — it's a gap that actually exists in the business and needs to be filled by someone who's earned it from the inside. The founder wants to focus on growth and strategy. The person who proves they can run the day-to-day operation — and then improve it — becomes the person who runs it permanently. The full picture • Hours: 8 AM – 6 PM, Monday to Friday, • Location: London (on-site, not remote — the work requires being where the operation is), • Salary: £33,000 → £38,000 at 3 months → £45,000 at 12 months, all performance-linked, • Title progression: Operations Manager → Head of Operations → COO, • Team: you'll be the 4th person in a tight, high-trust team, • Culture: direct, honest, fast. We tell each other when things are wrong and we fix them together. No politics, no layers, no waiting for permission

An exciting opportunity is available with a major catering operator at The Excel Exhibition Centre, London E16. We are seeking a dedicated Supervisor to join our team due to business development. We offer highly competitive rates of pay and benefits with flexible working hours. The position is available immediately. Legacy Koncepts operates a collection of unique food and drink outlets at the Excel Centre, including our newest brand, Detroit City Burger, offering a retro twist on classic American burgers. Our other successful brands include Chozen (fresh fast Asian food) and Wrapid (hot wraps and Lavazza coffee), both with a strong presence, and Orzo’s Deli (hot and cold Italian food with freshly made pasta and deli sandwiches). As Supervisor for our Excel Exhibition Centre Outlets, you will be an energetic and flexible individual working in our thriving fast-food environments. You will be required to work a minimum of 25 hours per week (100 hours per 4-week period) on an adjustable shift pattern to suit the dynamic events schedule at Excel. You must be highly organised, able to lead by example, and provide direction and motivation to your team, efficiently prioritising workload and consistently showing initiative. What We Offer: • £13.75-£14 per hour, with a review in 6 months., • Minimum 100 hours per 4-week period, with more hours available during busy periods., • Based at Excel London., • Company benefits include an hourly performance and time-keeping bonus of up to £1.50 per hour after successfully completing a 3-month probation period., • Access to a wide range of training and development programs., • Pension contribution., • Staff meals included on workdays and a 50% discount at other times. Role Description: This role involves overseeing daily operations, leading a team of staff, ensuring compliance with company policies and food safety standards, and coordinating team activities. Responsibilities also include monitoring performance, providing feedback, handling basic administrative tasks, and ensuring organisational goals are met efficiently. Your Key Responsibilities Will Include: • Staff Management: Train and motivate a team of food service and kitchen staff to deliver high-quality service., • Daily Operations: Supervise the daily activities of the Quick Serve Restaurant (QSR), ensuring a smooth flow from food preparation to customer delivery., • Customer Service: Maintain high standards of customer satisfaction by promptly resolving complaints and ensuring a positive dining experience., • Health & Safety: Ensure strict adherence to food safety, cleaning standards, and health and safety regulations, including regular spot checks and reporting issues to management., • Inventory & Supplies: Manage stock and cooking levels throughout the day to meet demand, maximise sales, and minimise wastage., • Quality Control: Monitor food quality and presentation standards to meet company benchmarks., • Financial Management: Accurately process customer payments through the till, handling card and voucher payments and ensuring till balances at the end of each shift. Skills and Qualifications: • Leadership & Training: Ability to lead, motivate, and train staff effectively, ensuring tasks are completed., • Communication: Strong oral and written communication skills for interacting with staff, customers, and management., • Problem-Solving: Ability to handle customer complaints and resolve issues quickly and professionally., • Organisational Skills: Proficient in managing schedules, monitoring forms, and daily operations., • Knowledge of Regulations: Understanding of health, safety, and food hygiene laws, including an equivalent Level 2 Food Safety certificate., • Technical Skills: Experience with point-of-sale (POS) systems for sales and accurate record-keeping., • Sales: Expert knowledge of menu items to offer recommendations, add value, and upsell to maximise revenue., • Equipment: Knowledge of equipment operation and basic troubleshooting abilities., • Representation: Act as an ambassador for Legacy Koncepts Group / Detroit City Burger, maintaining a positive brand image and dressing presentably. Who We Are Looking For: Our ideal Supervisor will be: • Passionate about exceptional customer service., • Experienced in a Quick Serve Restaurant environment, preferably a fast-food burger restaurant., • Experienced in supervising teams., • Self-motivated, able to multi-task, and manage their own workload., • Knowledgeable about Asian, Italian, and other world cuisines., • Ambitious and motivated, continuously seeking to upskill., • Hands-on with a can-do attitude towards daily tasks. Additionally, the ideal candidate would possess: • Ability to work at pace while maintaining high standards and attention to detail., • Excellent time management skills with the ability to meet deadlines., • Basic knowledge of Excel and Word., • Excellent numerical skills to assist with ordering and stock level management.

Are you a passionate hospitality professional ready to advance your career? We are seeking a dynamic and hands-on Assistant Manager to join our bustling pub and support its daily operations. This is an excellent opportunity for an individual with a strong commitment to customer service and operational excellence. Working closely with the General Manager, you will play a crucial role in creating a welcoming atmosphere for all guests, ensuring smooth operations, and delivering an exceptional experience. Key Responsibilities: • Support the General Manager across all aspects of pub operations., • Lead, train, and inspire our team to provide outstanding service., • Uphold high standards of cleanliness, safety, and presentation throughout the venue., • Professionally address customer queries and resolve any issues that may arise., • Assist with comprehensive stock control, ordering processes, and cash management., • Contribute to driving sales and achieving business targets. What We’re Looking For: • Proven experience in a supervisory or assistant management role within the hospitality sector., • Demonstrated strong leadership and effective communication skills., • A proactive, hands-on approach coupled with a positive and enthusiastic attitude., • Ability to thrive and maintain composure in a fast-paced environment., • A solid understanding of health & safety regulations and licensing laws. What We Offer: • A competitive salary package, enhanced with tips and bonus opportunities., • Significant opportunities for career development and progression within our growing company., • Enjoy staff discounts and various perks., • A supportive, friendly, and vibrant working environment.

General Manager – PYRÁ Location: Queen’s Park, London Role Type: Full-time, senior leadership position Role Overview The General Manager is the operational and cultural lead of PYRÁ, responsible for delivering exceptional guest experiences, driving commercial performance and ensuring smooth day-to-day operations across the restaurant, bar, private dining and events. This role requires a hands-on, people-first leader with strong commercial awareness, capable of running a high-energy hospitality venue while protecting brand standards, profitability and team morale. Key Responsibilities: Operations & Service Excellence Oversee all front-of-house and venue operations, ensuring consistently high service standards. Lead daily service across lunch, dinner, brunch, events and private hire. Act as the senior point of contact on-site for guests, suppliers and partners. Ensure compliance with all health & safety, licensing, food safety and legal requirements. Maintain venue presentation, ambience, music levels and guest flow in line with PYRÁ’s brand. Team Leadership: Recruit, train, manage and retain a high-performing FOH and management team. Set clear expectations, rotas and performance standards. Lead by example on the floor during service. Conduct regular team briefings, reviews and development sessions. Build a positive, accountable and motivated team culture. Financial & Commercial Management Own weekly and monthly P&L performance with the owner. Manage labour costs, GP targets, stock control, and wastage. Maximise revenue through covers, events, upselling and smart scheduling. Oversee till accuracy and financial controls. Contribute to pricing strategy and menu engineering alongside the Head chef and owner. Events & Private Hire Oversee the planning and delivery of private events, weddings, brand activations and parties. Work closely with the events team to ensure flawless execution on the day. Act as senior host for key events when required. Ensure events align with brand positioning and profitability targets. Brand, Guest Experience & Reputation: Protect and elevate the PYRÁ brand across service, tone and guest interaction. Handle guest feedback, complaints and reviews professionally and proactively. Drive repeat business, community engagement, and local reputation. Support marketing initiatives, launches and experiential events. Systems & Processes Implement and maintain clear SOPs across FOH and operations. Improve efficiency through systems, scheduling and process optimisation. Liaise with suppliers and contractors. Support the owner with reporting, forecasting and strategic planning. Key Skills & Experience Proven experience as a General Manager or senior hospitality manager. Strong background in premium casual dining, events-led venues or destination restaurants. Commercially astute with solid P&L understanding. Confident leader with excellent people management skills. Strong knowledge of wine. Calm under pressure, organised and solutions-focused. Excellent communication and guest-facing presence. Passion for food, wine, music and hospitality experiences.

We are seeking a passionate and dedicated Barista to join our vibrant team at Battersea Brew. As a Barista, you will be responsible for creating exceptional coffee experiences for our customers while ensuring a welcoming and friendly atmosphere as well as creating content on a daily basis. Your role will involve not only preparing high-quality beverages but also engaging with customers to provide outstanding service, and working with the marketing team to promote the coffee shop online. If you have a love for coffee and enjoy working in a fast-paced environment, this could be the perfect opportunity for you. Duties Prepare and serve a variety of hot and cold beverages, including coffee, tea, and specialty drinks. Maintain cleanliness and organisation of the coffee station and seating areas. Assist with food preparation, ensuring adherence to food safety standards. Engage with customers in a friendly manner, taking orders and providing recommendations based on their preferences. Manage time effectively to ensure prompt service during busy periods. Manage content creation duties throughout the shift without interrupting service. Handle cash transactions accurately, utilising basic maths skills for processing payments. Monitor inventory levels of coffee beans, milk, syrups, and other supplies; report any shortages to management. Uphold high standards of hygiene and cleanliness in accordance with food safety regulations. Requirements Previous experience in food preparation or as a Barista is essential. Strong time management skills to handle multiple tasks efficiently in a busy environment. Basic maths skills for cash handling and order processing. Knowledge of food safety practices is preferred. Excellent communication skills with the ability to engage positively with customers. A passion for coffee and willingness to learn about different brewing techniques and products. Join us as we create memorable experiences one cup at a time!

Overview We are a new premium domestic cleaning agency serving homes across Redbridge, Epping, South Woodford, and Chingford. We specialise in regular maintenance cleans, deep cleans, and end-of-tenancy cleaning all carried out using eco-friendly, sustainable products. We hold ourselves to a higher standard, and we look for people who do the same. We are committed to the long-term development of our team: cleaners who grow with us will be considered for permanent positions as the business expands. Every member of our team will be fully supported, DBS-checked, and covered by our company insurance. We are seeking top quality cleaners to maintain our high standards of cleanliness and organisation within private residences or commercial premises. This role offers an opportunity to work in a supportive environment where attention to detail and professionalism are highly valued. Prior experience in janitorial services, hotel housekeeping, or commercial cleaning is advantageous but not essential, as training will be provided. Duties • Carrying out domestic cleaning to a high standard in private homes including dusting, vacuuming, mopping, and sanitising surfaces., • Following our job checklists for maintenance cleans, deep cleans, and end-of-tenancy cleans, • Using our provided cleaning products safely and correctly, • Taking before-and-after photos on your phone to confirm job completion, • Communicating any issues or client feedback to the manager promptly, • Maintaining a professional and friendly manner with clients at all times, • Arriving on time and notifying the manager of any delays, • Change bed linens and organise rooms to ensure a welcoming environment, • Clean bathrooms and kitchens, including appliances and fixtures, • Restock supplies such as toiletries and cleaning products as needed, • Ensure all cleaning equipment is maintained in good working order Skills • Must be able to clean to an incredibly high standard, • A genuine pride in your work and strong attention to detail, we're looking for someone who is anal about dirt!, • Strong organisational skills, • Good time management to complete tasks efficiently within allocated schedules, • Excellent customer service skills with a friendly and professional demeanour, • Ability to work independently and as part of a team, • Flexibility to adapt to different environments and client preferences, • Reliability; clients depend on you showing up on time, every time, • Good communication; able to follow instructions and report back clearly, • A professional and friendly manner with clients in their homes, • Ability to work independently without supervision Essential • A smartphone with WhatsApp for scheduling and communication, • Right to work in the UK, • Must speak excellent English Desirable • Previous cleaning experience, domestic or commercial, • Own car and driving licence, • Knowledge of cleaning products and safe handling Recruitment process • Apply, • Telephone interview (for pre-screened successful candidates), • Trial clean, • Deadline: Monday 22nd June, 6pm

We are a fast-growing, creatively driven hospitality group with venues in London, Abu Dhabi and international expansion projects underway in Monaco, Abu Dhabi, and beyond. Rooted in our family-run origins, we value long-term commitment, collaboration, and vision. We're seeking an experienced yet hands-on Finance Manager to take ownership of the group's financial operations, help shape strategic decision-making, and grow into a future CFO role as the business continues to expand. This position is ideal for someone who thrives in an entrepreneurial environment, is eager to build systems and structures from within, and is motivated by purpose and growth rather than hierarchy. Key Responsibilities 1. Financial Management & Oversight • Oversee day-to-day financial operations across all venues and entities within the group. , • Manage cash flow, forecasting, and group liquidity planning. , • Oversee accounts payable/receivable, payroll accuracy, and VAT submissions. , • Supervise management accounts and ensure monthly reporting is timely, accurate, and actionable. , • Consolidate and analyse financial performance across UK and international projects. 2. Strategic Planning & Growth Support  • Support leadership in financial planning for new openings, refurbs, and international expansions (e.g., project budgets, funding timelines, ROI tracking). , • Build and manage business models, forecasts, and sensitivity analyses for new ventures. , • Partner with the Managing Director on long-term growth strategies and capital allocation. , • Identify efficiencies and cost-saving opportunities without compromising creative or operational integrity. , • Big picture financial planning for trajectory of the group. 3. Project & Investment Oversight  • Track project spend versus budget and ensure accurate cashflow planning for fit-outs and openings. , • Liaise with contractors, suppliers, and landlords regarding financial matters, payments, and funding schedules. , • Support negotiations for lease contributions, rent-free periods, and financial agreements with partners or landlords. , • Maintain and evolve project tracking tools (spreadsheets, dashboards, cost trackers). 4. Systems, Processes & Reporting  • Review and improve accounting systems and internal controls as the group scales. , • Implement clear financial reporting structures between venue teams, central finance, and leadership. , • Ensure all statutory and compliance obligations (HMRC, Companies House, etc.) are met. , • Support the digital transformation of the finance function, from automation to cloud-based reporting / AI developments. 5. Leadership & Team Development • Work closely with venue GMs, operations, and HR to embed financial awareness across teams. , • Cost control optimisation. , • Champion a culture of accountability and transparency around budgets and costs. 6. International Expansion & Cross-Border Finance  • Assist with financial structuring, banking, and tax planning for international projects. , • Support cross-currency forecasting and consolidated reporting for UK and overseas entities. , • Liaise with external advisors (auditors, lawyers, tax specialists) to ensure group compliance and optimisation. The Ideal Candidate  • Experienced Finance Manager, Controller, or Senior Accountant ready for their next step. , • Background in hospitality, F&B, or multi-site operations preferred.  Strong understanding of cashflow management, budgeting, and project accounting. , • Confident working directly with founders and senior leadership. , • Entrepreneurial mindset: solutions-driven, proactive, and emotionally intelligent. , • Excited by the idea of growing with the business into a CFO-level position over time. , • Passionate about hospitality, creativity, and the intersection between business and brand. What We Offer  • The opportunity to grow into a senior leadership role as the group expands internationally. , • A collaborative, creative, and family-driven culture that values purpose and integrity. , • Exposure to unique projects in London, Monaco, and Abu Dhabi. , • Competitive salary (commensurate with experience) with performance-based growth potential. , • Hybrid working structure and direct input in shaping the company's financial future. If this sounds of interest to you, please apply. Come grow with us at Pachamama Group! This is your chance to be a part of something extremely exciting!

GROUP FINANCE SHARED SERVICES MANAGER – LONDON HQ This role will be based within our finance function and will lead the day-to-day operations of our shared services of accounts payable and accounts receivable across the group. Reporting to the VP of Finance, the Group Finance Shared Services Manager will be responsible for overseeing all transactional finance activities, ensuring compliance with business KPIs and providing the delivery of accurate, timely, and compliant financial information. The role will work closely with others to drive efficiency, standardisation, and continuous improvement across processes, while maintaining strong governance and adherence to local regulatory requirements. This role is based at our London Bridge office 5 days per week. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Lead the Accounts Payable and Accounts Receivable teams (4 direct reports and c. 15 indirect reports) to deliver UK and European transactional processes, ensuring compliance with KPIs, local legislation and best practice. For Accounts Payable ensures accurate, timely processing of invoices and payments while maintaining strong controls, effective vendor relationships, and compliance with financial policies. For Accounts Receivable ensures accurate and timely billing of guests and partners, efficient collection of payments, proactive credit control, and clear reconciliation of revenue across all properties and channels. Oversee an appropriate control environment ensuring business processes are clearly defined and documented. Ensure the successful operation of key systems including ERP, PMS, POS and expense platform to support shared services processes. Enable the continuous improvement of the teams processes to deliver significant transactional process efficiency and automation. Deliver adhoc and month end tasks such as approvals, reconciliations, journal signoffs and oversight of period-end close. This includes oversight of bad debt provisions and recurring accruals. Provide guidance and coaching to the team to enable business success. Lead the team through change. Provide Shared Service representation and insight for business wide projects and lead the execution of new business and regulatory requirements, e.g. European e-invoicing or integrating new software with Locke’s Finance system (Netsuite). Be the point of contact and escalation for key internal and external stakeholders. THE FIRE YOU CARRY Experience of leading day-to-day transactional finance procedures and management. Be curious to solve problems and stop them recurring Be data led in problem solving Strong business acumen and problem-solving ability. Autonomous and adaptable, ability to organise and prioritise multiple tasks and deadlines. Excellent attention to detail and an organised logical approach is essential. Ability to build strong relationships with other functions in the business to enable the successful delivery of business processes. YOUR PROVEN TRACK Strong financial understanding. Preferred qualified accountant - ACA/ACCA/CIMA qualified (or equivalent) MS Office literate, with advanced excel skills. Good examples of problem-solving including working with systems to deliver improvements. Excellent written and verbal communication. Proven success managing external stakeholder relationships. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

About Us 🥗 Urban Greens is an innovative salad concept reshaping London’s healthy eating scene. We’re on a mission to change how people think about salads - using only the freshest, most vibrant ingredients to create bowls that are as satisfying as they are nourishing. We believe that thoughtfully crafted salads can inspire how we eat and how we feel. We’re creators at heart, leading the Salad Revolution and championing quality, sustainability, and flavour in everything we do. Since opening our first store in 2019, we’ve grown to 6 locations across London - and we’re just getting started. Join us and become part of a company where you can grow, thrive, and help redefine healthy eating for the city. About You 👋 You’re energetic, reliable, and a natural team player. You love creating great experiences for customers and bring a positive spirit to everything you do. You’re not afraid to get your hands dirty (with clean ingredients!), enjoy variety in your workday, and have a keen eye for detail. You solve problems with a smile and take pride in doing things the right way. If this sounds like you, you’ll fit right in at Urban Greens. About The Role ✅ As a key member of our store team, you’ll help bring the Urban Greens experience to life. Your responsibilities will include: • Extending a warm welcome to guests., • Share your food knowledge to help our customers choose the perfect bowl, tailored to their preferences., • Handling payment transactions with accuracy and efficiency., • Managing stock to reduce wastage and report shortages where necessary., • Maintain cleanliness and order in your area., • Adhere to daily cleaning schedules., • Uphold high standards in appearance, uniform, punctuality, and conduct., • Safely store and rotate deliveries (FIFO)., • Prepare salads as required, etc., • Be a team player, proactively jumping into support your colleagues where needed to keep the store running smoothly. Why You Might Not Want To Work For Us… 🤨 Peak times can be intense. Our stores get very busy, especially during lunch and seasonal rushes. In these moments, the pace is fast, the expectations are high, and staying calm under pressure is essential. Everyone gets hands on with everything. Being a team member means pitching in wherever the team needs you - whether that’s serving salads, cleaning fridges, prepping ingredients, or jumping on the tills. No task is “someone else’s job.” About The Pay 💸 £12.71 per hour, with opportunities to progress when you become a team member star or supervisor (and the opportunities don’t stop here!) Our Benefits ✨ 🟢 A generous 50% discount at any Urban Greens location. 🟢 Enjoy a complimentary, healthy meal during every shift. 🟢 28 days of annual leave (including bank holidays). 🟢 Full-time positions, all with the security of permanent contracts. 🟢 Join us to acquire new skills and thrive in your career - Over 85% of our store management team started out as team members. 🟢 Access to Employee Assistance Programme 🟢 Regular team socials and company-wide events. The Interview Process 💭 We like to keep things simple and transparent so you know exactly what to expect: A short 10 minute screening call - this will be a brief chat to get to know you and answer any initial questions you have. A 3 hour trial shift + a 15 minute chat - during the trial, you’ll get a real feel for the role and our team. We’ll also have an informal chat with some situational questions to understand your experience and how you’d approach common workplace scenarios. If this role appeals to you, please go ahead and apply! We look forward to hearing from you :)

HEAD OF IT INFRASTRUCTURE - LONDON HQ As Head of IT Infrastructure, you will be the operational anchor of the team: owning the infrastructure and security estate across all 28 properties, managing a small internal team, and working closely with the VP of IT to shape the direction of the function as it grows. This role suits someone equally comfortable reading a switch config and running a team meeting, ready to take on real ownership in a fast-moving business. Based in our London Bridge office 5 days a week, with occasional travel to European properties when required. THE STAGE IS SET The stage is set for something different. We don't run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we're now entering a new chapter. As we redefine the brand and evolve our identity, we're focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We're on an exciting journey - step on stage and play your part. THE WORK IN YOUR HANDS Team & Operational Leadership Serve as the operational day to day lead for the IT team, acting as the VP of IT's right hand Manage and develop a small team of property IT technicians Act as a key point of escalation for property teams and hotel operations across the estate Run the weekly IT operational rhythm: incident review, workload prioritisation, team check-ins Step up as VP IT cover when required, including stakeholder and executive-level escalations Build the processes and culture that make the team reliable and scalable Network & Connectivity Own the network infrastructure across all properties: switching, routing, VLANs, and Wi-Fi platforms Manage ISP and network provider relationships, holding them to SLA Lead circuit provisioning and fault resolution for new openings and existing sites Evaluate connectivity performance across the portfolio and lead improvement initiatives Cloud Infrastructure & Endpoints Own the Azure and Microsoft 365 environment: Entra ID, Intune, Defender, Exchange Online, Teams Manage the endpoint estate across corporate and property devices Maintain and evolve backup and disaster recovery arrangements for Tier 1 systems Support pre-opening IT builds end to end: network, telephony, CCTV, access control, AV and TV Security Operations Own day to day security operations: email security, endpoint detection and response, and threat monitoring Manage the MDR platform and act as first responder on security incidents Lead phishing and social engineering incident response, including guest data breach coordination Drive the security awareness training programme across the business Manage MFA, conditional access policies, and identity governance across M365 Supplier & Vendor Management Own operational relationships with managed network and technology providers, holding them to SLA Manage cloud telephony, IPTV/casting platforms, access control and CCTV infrastructure operationally Support the VP of IT in contract reviews, renewals, and supplier rationalisation decisions Documentation & Knowledge Build and maintain infrastructure documentation, network diagrams, and system runbooks Establish IT operational processes and embed them consistently across the team Ensure institutional knowledge is captured, structured, and accessible Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY · Infrastructure and security leadership · Team development and technical mentoring · Operational ownership and accountability · Stakeholder communication across technical and non-technical audiences · Incident management and outage communication · Cross-functional collaboration · Strong technical credibility in enterprise environments YOUR PROVEN TRACK 6+ years in IT infrastructure or network engineering, with clear progression into a senior or lead position Hands-on networking: Cisco or equivalent switching and routing, VLANs, Wi-Fi controller platforms Strong working knowledge of Azure and Microsoft 365: Entra ID, Intune, Defender, Exchange Online Direct experience leading and developing a small technical team Hands-on experience managing phishing, endpoint compromise, and data breach incidents Proven ability to manage competing priorities across a multi-site environment Able to work autonomously, prioritise effectively, and make sound decisions without constant escalation Desirable Multi-site or hospitality IT background: PMS integration, guest Wi-Fi, door access, F&B systems Experience with MDR platforms: Huntress, CrowdStrike, SentinelOne, or similar Cloud telephony deployment or management experience ITIL Foundation or above, applied in a real operational environment Pre-opening or greenfield IT build experience Scripting or automation: PowerShell, Python European language: German, French, Czech, or Spanish WHAT WE LOOK FOR We're here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you're comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you'll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact

Kitchen Manager Kitchen Manager at The Salad Project: £35000 per annum | Sunday - Thursday We are The Salad Project, London’s answer to healthy food and a fresh outlook on how we live, feel and eat. Our founders Florian and James opened the doors to our first store in the summer of 2021. Today, we are a twelve store operation, expanding across London. At The Salad Project, our passion goes beyond the quality of our food. We are equally committed to finding and nurturing our staff, so we are on the hunt for exceptional managers to join our team. We’re looking for people committed to taking the next step in their career, keen to join a company whose growth trajectory opens up hundreds of inspiring development opportunities - and whose current team can’t wait for you to join the family. Role | Kitchen Manager • 45 hours per week, • We’re looking for someone passionate, energetic & extremely organised to manage our kitchen, • To manage our team of Kitchen Hands and KPs, • To implement & improve kitchen processes, • To monitor & implement hygiene best practices in and out of service in order to maintain our 5* hygiene rating, • To manage ordering, stock management & solve stock issues, • To manage team scheduling, training & well-being, • To report to Restaurant Manager, and Culinary Director Expectations | Organisation, Efficiency, Communication, Energy • Strong proficiency in efficient, quality food prep, • Ability to manage a small team through service hours, • Leadership and communication skills, • Positive energy and dedication to the team, the business & the role, • A growth-mindset, as a key job role within a company that's growing FAST, and creating new, exciting opportunities for our best team players Experience Requirements | 1-3 Years • Experience cooking in a busy professional kitchen/casual dining restaurant, • Management and team leadership experience, • Hygiene qualifications Compensation | £35000 per annum • 30 days holiday package (Including bank holidays), • Performance based bonus, • Cycle to work scheme, • £100 ‘Refer a Friend’ scheme, • Enhanced parental leave package, • Enhanced sick day package, • Free lunch/dinner from The Salad Project while on shift, • Team social events, • Opportunities for career progression as the business grows

Citadines Islington Square London is seeking a confident Maintenance Handyperson to become part of our Team. Our properties operate 24/7; therefore, the department works on an early or late shift, on a rotating basis. You will report to the Maintenance Manager, supporting towards providing our guests with memorable experiences of the city. As our Maintenance Handyperson , you will be responsible for: Implementing all policies, standards and procedures for Water Hygiene, Energy Conservation and Control, Fire Prevention and other Safety Programmes, and Effective Preventative and Routine Maintenance Inspections Responding to job log system registered works and completing all jobs assigned within the targeted timescale Monitoring engineering stock levels and logging shift activities on a regular basis and communicate appropriately when needed Reporting any hazards or defects to senior management Processing handover in line with Company guidelines To be successful in the role of Maintenance Handyperson , we require: Strong technical skills and willingness to learn Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Maintenance Handyperson . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Organisation, Communication, Time Management, Fluent in English, Microsoft Office, Multitasking, Technical skills, Attention to Detail, Customer Focus, Team Work, Problem Solving

Incipio curates beautiful spaces with vibrant atmospheres for great times. We are seeking an outstanding Deputy General Manager with a love for giving guests elevated experiences, imparting their knowledge and passion for amazing food, wine and cocktails on a beautiful roof terrace. Lillie’s is a sparkling wine bar and British sharing plates restaurant rooted in the rhythms of the English countryside. A celebration of homegrown supply, seasonal cooking, and modern British hospitality, it brings together the best of our fields, farms, and shores, paired with an expressive selection of sparkling wines from Britain and beyond. With expansive views across West London, the space offers a refined yet welcoming setting, designed to attract those seeking a premium and elevated experience at Olympia. The Role: As Deputy General Manager, you’ll be key to the running and success of Lillie’s, from guest journey & team training to owning and managing the P&L. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team. We Expect You To: Have experience in fresh produce restaurants and wine bars, with a WSET Level 2 or above. Have pure passion for hospitality and giving guests a wonderful time. Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion. Lead joyous, guest focused, shifts; managing everything from atmosphere to standards. Empower your team to develop through the career pathway, giving clear and example lead feedback. Obsess over service standards and deliver nothing short of excellence. Coach, mentor, and inspire with a big heart and a focus on people development. Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success. Ensure safety of your guests, your team, and your venue at all times. Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices. Adapt and evolve by embracing challenges and thrive in a changing environment. Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up. Be an effective leader who is approachable, honest and supportive in driving the business forward. Who You’ll Be: A Proven leader with experience in either a premium restaurant or wine bar. Someone who loves intimate dining experiences and individual, unique, guest experience and interactions. Energy, passion, and resilience – you lead by example and thrive under pressure. A structured mindset – setting clear expectations and empowering your team. Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the companies success. Engaged in wider Incipio culture, living and breathing our values. Curiosity and courage – always questioning, improving, and innovating. Knowledge of British produce, champagne & wine desirable. Fun! Capable of integrating seamlessly into Incipio’s culture. Benefits & Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness & Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio & Inclusivity We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!

HR Assistant / Recruiter – Romanian & Russian Speaking Location: Southwark, Central London Job Type: Full-Time / Contract Working Hours: Monday to Friday, 12:00 to 20:30 (40 hours per week) Immediate Start Available We are currently seeking a professional and motivated HR Assistant / Recruiter to join our Head Office team in Central London. This is an excellent opportunity for an organised and enthusiastic individual looking to develop their career within recruitment and human resources in a fast-paced and dynamic environment. Key Responsibilities As an HR Assistant / Recruiter, your duties will include: • Managing the full recruitment process, including sourcing, screening, interviewing, and selecting candidates, • Coordinating interviews and communicating with applicants throughout the hiring process, • Maintaining accurate employee and candidate records, • Answering telephone and email enquiries professionally, • Acting as the first point of contact for clients, staff, and candidates, • Supporting the day-to-day administrative operations of the office, • Assisting management with business development and operational tasks, • Delivering excellent customer service and representing the company professionally at all times Candidate Requirements The ideal candidate will be: • Highly organised with excellent time-management and multitasking abilities, • Confident, proactive, and able to work effectively under pressure, • Professional in both appearance and communication, • A strong team player with excellent interpersonal skills, • Flexible, adaptable, and willing to take on additional responsibilities, • Comfortable attending external meetings and events when required, • Passionate about recruitment, HR, and people management, • Reliable, detail-oriented, and customer-focused Skills & Experience Essential: • Previous experience working in an office environment, • Strong computer literacy and administrative skills, • Excellent spoken and written English, • Fluency in Romanian and Russian Desirable: • Previous recruitment or HR experience, • Additional language skills, particularly Bulgarian What We Offer • Full training and ongoing support, • Friendly and supportive team environment, • Opportunities for career growth and development, • Pension scheme and company benefits, • Modern office located in Southwark, Central London

Citadines Islington Square is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel. A Receptionist will be responsible for: Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Taking initiative in accommodating the customers’ needs in a resourceful manner Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role of Receptionist , we require: Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Receptionist . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott , Citadines , lyf , Oakwood , Somerset , The Crest Collection , The Unlimited Collection , Fox , Harris , POP! , Preference , Quest , Vertu and Yello . Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving

¿ About Us bagels + schmear is a lockdown success story! Starting in 2020, with our founder Francesca baking New York-style bagels from her home kitchen after having the realisation that no one was doing bagels in the UK the ‘proper New York way’. New York-style bagels are different to the bagels you find in the delis in and around London – they are crisp on the outside, pillowy and fluffy on the inside. Starting merely as a side hustle alongside her full-time job, she took bagels + schmear full time, opened up a bakery in Radlett, Hertfordshire + now supplies some of the most prestigious hotels, cafes, restaurants and shops in London. Role Overview We are seeking a friendly, enthusiastic, and customer-oriented Team Member to join our team at bagels + schmear. As the first point of contact for our customers, you will be responsible for providing exceptional customer service, managing transactions, and ensuring a welcoming environment. Hours This is a job with a flexible working pattern. You would be expected to work around 3-5 full days per week that could fall on any day Monday-Sunday. Key Responsibilities To provide warm, friendly and polite service always, ensuring every customer is delighted with their order and their bagels + schmear experience. Answer questions about our products and provide recommendations based on customer preferences. Handle customer inquiries and resolve any issues or complaints promptly and professionally. Operate the cash register, handle cash, and process credit/debit card transactions accurately. Ensure all transactions are completed efficiently and with a high level of accuracy. Upsell and cross-sell bakery products to enhance customer experience and increase sales. Present and package bakery products attractively and with care. Create + package Click + Collect + Deliveroo orders. Monitor product displays and ensure they are well-stocked and visually appealing. Maintain a clean and tidy front-of-house area, including counters, tables, and seating areas. Follow all health and safety guidelines, ensuring a safe environment for customers and staff. Assist with opening and closing duties, including cleaning, and organising the workspace. Work collaboratively with the team to ensure smooth operations. Assist with food preparation, following our recipes and specifications meticulously to ensure consistent quality and taste. Operate coffee-making equipment such as espresso machines, and grinders to prepare and serve a variety of coffee drinks to a high quality. About You You have a warm, outgoing + friendly personality + love to wow guests with exceptional service. Previous experience in a customer service role, preferably in a bakery, café or food handling environment. Trained and have experience in barista coffee preparation. Strong organisational skills and attention to detail. Ability to multitask and work efficiently in a fast-paced environment. Reliable, punctual, and trustworthy. You have a passion for food + being a part of a small business. A relevant understanding of food hygiene for UK businesses. What You’ll Get 28 days’ holiday pay, pro rata Pension scheme Staff meal provided Free coffees all day Fun, open and inclusive work environment Opportunity to grow with an independent bakery who is entering a very exciting growth phase.

Manage office administration tasks, including handling emails, paperwork, and maintaining accurate records. Answer telephone calls professionally and efficiently, addressing inquiries effectively. Process product returns by gathering and recording relevant information and coordinating with suppliers when necessary. Conduct research for the business, such as energy bills, service providers, and cost comparisons. Arrange repairs, renewals, and maintenance services by contacting external companies. Ensure documentation is accurate, organized, and up-to-date to support smooth operations. A team-focused environment with a positive attitude, reliability, and approachability. Work proactively with colleagues to create an efficient and cooperative workplace.

About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Start Something Extraordinary... As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams' best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood. Who We're Looking For • Love for cafe culture and people, • Friendly, open and approachable person who is able to work well with others, • Strong knowledge of coffee and equipment is a must, • Strong decision-making and multi-tasking skills, • Strong interpersonal communication skills, • Passionate about delivering excellent customer connections to create a regular customer base, • Able to work at a fast pace in high-volume environments, • Be an exemplary ambassador of our brand to new neighbourhoods What You'll Own • Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy, • Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive, • Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift, • Positive and solution-focused handling of any minor customer issue, • At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store Requirements • Experience in the customer service or hospitality industry, • Availability that meets the needs of our cafes, • Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday), • Availability to work between 6:30 am and 9:00 pm, • Weekend and holiday availability preferred, • You must be authorised to work in the UK

Role Overview: Are you looking to transition into a corporate management career but feel held back by a lack of formal qualifications? We are seeking ambitious career-changers and aspiring managers to join our BSc (Hons) Business Management with Foundation Year course for the 2026/2027 intake. This is a structured professional pathway designed to take you from entry-level to a BSc (Hons) Business Management level. This role is specifically designed for those who prefer "learning by doing" and require a flexible schedule to balance other commitments. What the Program Offers: • Annual Training Subsidy: Participants receive a cost-of-living stipend of up to £14,000+ per year (eligibility dependent) to support them during their professional development., • Structured Progression: You will start with a Foundation Year designed to build core business competencies before moving into advanced management modules., • Flexible Working Hours: The program is designed with flexibility in mind, requiring only 2 days of "in-person" attendance per week, allowing you to maintain your current lifestyle., • Industry-Recognised Credentials: Gain a full Bachelor’s degree with honors upon completion, alongside practical leadership experience. Key Responsibilities (During Training): • Developing foundational knowledge in Business Operations and Finance., • Analysing market trends and organisational behavior., • Collaborating on team projects and leadership case studies., • Presenting business strategies to "senior stakeholders" (mentors). Candidate Requirements: • Education Level: This program is specifically funded for individuals who do not already hold a Bachelor’s degree or higher. Please do not apply if you have already completed a degree-level qualification., • Experience: We value "Life Experience" over academic history. If you have worked in retail, hospitality, or general labor, your transferable skills are exactly what we want., • Age: This program is specifically focused on individuals aged 21 and over looking for a fresh start., • Commitment: Must be able to commit to 2 days of scheduled development per week., • Status: Must have the right to live and work/study in the UK (minimum 3 years residency). We can't provide any visa sponsorships. Selection Process: • Initial Screening: A 10-minute call to check your background., • Assessment: A simple diagnostic to ensure you are ready for the Foundation Year., • Onboarding: Support with all paperwork and funding applications. Apply Now to secure your spot for the next intake. Transform your work history into a career.

About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Start Something Extraordinary... As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams' best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood. Who We're Looking For • Love for cafe culture and people, • Friendly, open and approachable person who is able to work well with others, • Strong knowledge of coffee and equipment is a must, • Strong decision-making and multi-tasking skills, • Strong interpersonal communication skills, • Passionate about delivering excellent customer connections to create a regular customer base, • Able to work at a fast pace in high-volume environments, • Be an exemplary ambassador of our brand to new neighbourhoods What You'll Own • Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy, • Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive, • Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift, • Positive and solution-focused handling of any minor customer issue, • At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store Requirements • Experience in the customer service or hospitality industry, • Availability that meets the needs of our cafes, • Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday), • Availability to work between 6:30 am and 9:00 pm, • Weekend and holiday availability preferred, • You must be authorised to work in the UK

We curate beautiful spaces with vibrant atmospheres for great times. Lillie’s is a sparkling wine bar and British sharing plates restaurant rooted in the rhythms of the English countryside. A celebration of homegrown supply, seasonal cooking, and modern British hospitality, it brings together the best of our fields, farms, and shores, paired with an expressive selection of sparkling wines from Britain and beyond. With expansive views across West London, the space offers a refined yet welcoming setting, designed to attract those seeking a premium and elevated experience at Olympia. We are looking for passionate and talented chefs to join our opening team at Lillie’s. This is an opportunity to be part of something from the ground up, shaping a kitchen that champions seasonality, simplicity, and exceptional produce. What you’ll be doing: You’ll work closely with your Head Chef and the rest of the kitchen team to deliver beautifully executed dishes that celebrate British ingredients at their peak. From thoughtful prep to precise service, you’ll play a key role in maintaining the quality, consistency, and creativity that define Lillie’s. Chef de Parties are the core of our kitchens, who runs their section brilliantly with passion and pride. What we’re looking for: Experienced chefs who care deeply about food, people who respect ingredients, thrive in a fast-paced environment, and take pride in their craft. We Expect You To: Work with pace and precision to meet high ordering volumes Supporting quality control and consistency across all dishes Take pride in delivering food to spec and on brand every time Communicate clearly with the wider kitchen and front of house teams Maintain a clean, safe, and organised work environment at all times Follow food safety, hygiene, and health & safety procedures consistently Completing cleaning schedules and compliance training as required Are reliable, punctual and committed to supporting smooth service at the venue What you’ll get: The chance to be part of an exciting new opening in West London The oppurtunity to be involvedin menu development & seasonal specials A supportive team environment with room to grow Opportunities for training and development Competitive pay and team benefits A kitchen culture built on respect, collaboration, and creativity If you’re ready to cook with the seasons and be part of a team that values craft, provenance, and hospitality, we’d love to hear from you. Benefits & Best Bits Tronc paid fairly and equally 60% of our management teams have been promoted internally. Mental Maintenance: Therapy for free Referral Bonus: refer a friend and once they have passed their probation you receive a bonus Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows Company awards to celebrate team and regular events Incipio FC + Seasonal Socials Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave 50% discount for food and drink in all Incipio venues Incipio & Inclusivity We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!

About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Start Something Extraordinary... As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference. You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams' best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood. Who We're Looking For • Love for cafe culture and people, • Friendly, open and approachable person who is able to work well with others, • Strong knowledge of coffee and equipment is a must, • Strong decision-making and multi-tasking skills, • Strong interpersonal communication skills, • Passionate about delivering excellent customer connections to create a regular customer base, • Able to work at a fast pace in high-volume environments, • Be an exemplary ambassador of our brand to new neighbourhoods What You'll Own • Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy, • Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive, • Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift, • Positive and solution-focused handling of any minor customer issue, • At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store Requirements • Experience in the customer service or hospitality industry, • Availability that meets the needs of our cafes, • Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday), • Availability to work between 6:30 am and 9:00 pm, • Weekend and holiday availability preferred, • You must be authorised to work in the UK

Sales & Event Manager Inspired By: Head of Events Supported By: Junior Events Assistant & Events Coordinator We curate beautiful spaces with vibrant atmospheres for great times. As our Sales & Events Manager at Incipio, you'll bring energy and experience to the team. You'll have a proven track record managing event budgets of £50k+, overseeing venues with capacities of 500+, and working confidently with corporate clients to deliver exceptional private hires, from day delegate conferences to weddings and everything in between. You'll play a key role in driving event sales and bringing unforgettable experiences to life, managing every detail from initial enquiry to final execution. With a sharp eye for detail and a passion for people, you'll work hand in hand with our venue teams to deliver seamless, standout events that wow our guests and smash your sales targets. This is an operational and hands on role that requires flexibility in your working week, as a HQ team we don't subscribe to a 9-5 working day and work to the business needs. What You'll Be Getting Up To: Drive event sales, managing both proactive outreach and inbound enquiries to maximise bookings and build new business. Own the full event journey, from first enquiry to final execution, ensuring every detail runs smoothly. Plan and deliver private, corporate events and Weddings with confidence, creativity, and precision. Oversee and develop two direct reports, supporting their growth and ensuring team targets are met. Build strong relationships with clients, vendors, and industry partners to encourage repeat bookings and referrals. Respond quickly and professionally to enquiries, host site visits, and create bespoke proposals and contracts. Champion the client experience from the first call to the final follow up, always reflecting Incipio's values and service standards. Maximise sales opportunities by upselling venue features and additional services. Keep online listings up to date, ensuring photos, descriptions, and promotions are current. Represent the brand at exhibitions and showcases to promote the group and its venues. Manage CRM data and event admin, keeping all enquiries, details, and invoices accurate and up to date. Collaborate with Operations and our Team Mates at venue to coordinate menus, tastings, schedules, layouts, and supplier logistics. Ensure each venue is fully prepared for every function, delivering seamless, standout experiences every time. Manage invoices and payment schedules, working collaboratively with our finance team. Who You'll Be: A hospitality professional with at least 3 years of event sales & management experience, confidently delivering events for 500+ guests and managing budgets over £50k. Proven in handling corporate bookings, including full venue hires, conferences, brand activations, and private dining events. Comfortable working with CRM systems to drive sales performance, ideally with experience in Salesforce and DesignMyNight. Background in hospitality within an agency, bar and restaurant group, or hotel environment. Skilled in managing third-party relationships and supplier partnerships to uphold operational quality. An excellent communicator who builds rapport quickly with clients, stakeholders, and internal teams. Detail driven and highly organised, ensuring accuracy and flawless event delivery. Commercially minded with a focus on revenue growth, pipeline management, and conversion success. A supportive leader who fosters a culture of development and collaboration within the team. Motivated, proactive, and resilient when working toward ambitious sales targets and business goals. Benefits & Best Bits Comission structure & incentives Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Sickness & Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Start Something Extraordinary... We're looking for a Senior Accountant who is excited to help scale Blank Street's accounting function with rigor, structure, and strong ownership. If you thrive in detail-heavy, execution-focused environments and take pride in keeping financial records accurate, timely, and compliant, this role is for you. You'll own core accounting workflows including month-end close, balance sheet reconciliations, and statutory reporting, while strengthening processes that support a fast-moving, growing business. You'll also partner closely with Finance, Operations, People, and external parties as a go-to resource for accounting execution, audit support, supplier queries, and process improvement. This in-person role is based in our London office and reports to the UK Finance Director. What You'll Own Manage UK statutory and group reporting (UK GAAP & IFRS) and intercompany accounting across international entities • Prepare timely, accurate and complete monthly, quarterly and annual financial statements, • Research, calculate, and document areas of significant judgement and estimates, including emerging or complex accounting treatments, • Own intercompany journals and reconciliations between entities Collaborate on period-end close and balance sheet integrity • Perform period-end close of the general ledger, including preparation and posting of journal entries and accruals, • Reconcile balance sheet accounts and maintain supporting schedules Support day-to-day accounting operations and vendor payments • Provide operational support, including reviewing invoices and resolving vendor issues, • Oversee timely and accurate vendor and expense payment processing in line with contractual terms and internal policies and procedures Build and improve accounting policies, controls, and processes • Develop and maintain documentation for key accounting policies and procedures, including internal controls, • Proactively evaluate and implement improvements to processes and procedures Partner on tax and audit deliverables • Liaise with internal and external partners to support timely preparation of quarterly and annual tax filings (for example sales, use, property, corporate, payroll) across multiple jurisdictions, • Support annual audit and quarterly review processes with external auditors Deliver ad-hoc analysis and research • Perform ad-hoc research and analysis using information from various systems Who We're Looking For • Bachelor's degree in Accounting, Finance, or a related field., • 3+ years of accounting experience, preferably in a mix of public accounting and retail or hospitality environment in UK/Europe., • Qualification (ACA, ACCA, CIMA) preferred., • Strong understanding of both UK GAAP & IFRS accounting principles and financial reporting., • Experience with NetSuite or similar ERP system., • Experience with Coupa or similar billing and invoicing accounting software., • Proficiency in Microsoft suite of products, particularly Excel (VLOOKUPS and Pivot Tables at a minimum)., • Ability to identify and solve problems and clearly communicate solutions., • Ability to work independently own deliverable timelines and communicate workstream issues., • Approaches work with a team mindset and understands the importance of cross-functional communication Benefits & Perks • Equity package, • Private health and dental insurance, • 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion, • A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical, • Access to 1Rebel off-peak classes at the sites near our office, for free!, • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨, • Great culture with regular team events

DIRECTOR OF SALES – LONDON WEST (MATERNITY COVER) Reporting to the Director of Sales - UK and Ireland, this role will drive commercial performance and take full ownership of sales targets across assigned Locke & Cove properties in the West London market, delivering exceptional revenue growth through strategic account management and targeted new business development. This role is based on property 5 days a week. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Developing and executing property-level sales strategies aligned with KPIs to consistently meet or exceed revenue targets across your portfolio Delivering against ambitious B2B revenue targets with full personal accountability for results Dedicating approximately 25% of your efforts to direct revenue generation through hands-on account management - identifying growth opportunities, increasing market share, and maximising yield from existing clients Allocating 75% of your time to high-impact new business development - personally identifying, pursuing and closing new corporate clients that deliver significant incremental revenue Implementing rigorous account planning to systematically grow revenues from existing and new B2B customers across all channels including direct corporate clients, Travel Management Companies (TMCs), Serviced Apartment Booking Agencies (SABAs), consortia and other B2B intermediaries Actively pursuing revenue opportunities across all segments including corporate, groups, M&E, mid & extended stay Working collaboratively with the Key Accounts Team, Groups & MICE Team, and wider Commercial Team while maintaining personal ownership of revenue targets Maintaining disciplined use of CRM & edyn's database with meticulous attention to data quality and pipeline management Providing detailed, data-driven reporting to key stakeholders on sales activity, pipeline development and revenue performance Personally hosting FAM trips, property showcases, sales presentations and events to drive business to your properties Ensuring rigorous adherence to all internal processes for effective account management Maintaining comprehensive, up-to-date records with accurate client information in all databases Producing actionable management information from internal systems to support strategic decision-making THE FIRE YOU CARRY Exceptional commercial acumen with proven sales achievement Superior relationship-building capabilities with C-suite decision makers Advanced problem-solving and negotiation skills Strategic planning and organisational excellence Outstanding written and verbal communication Advanced proficiency in business technology tools for sales presentations and reporting Demonstrating advanced proficiency with Word, PowerPoint, Excel, CRM and PMS YOUR PROVEN TRACK 4 years previous hotel experience across multiple European / international jurisdictions looking after £3m plus of annual business Proven track record of consistently exceeding sales targets in hospitality or related sectors Significant hospitality sales and strategic account management experience with demonstrable results Established local market knowledge with active network of industry contacts Comprehensive understanding of the business travel industry, with specific expertise in the hospitality and serviced apartment sector WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

About Us ------------ At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. About This Role ------------------- Blank Street's Digital Product team builds and continuously elevates the digital tools and systems that enable a best-in-class customer and in-store experience across every touchpoint. This includes our mobile app, POS, and internal tools. In this role, you will support the strategy, development, and day-to-day improvement of our consumer and employee-facing products. You will spend a lot of time helping existing products run better, while also supporting the development and rollout of new products and features. That means gathering feedback from the field, triaging bugs and issues, translating what we are hearing into clear fixes for engineering, and supporting rollout and training so changes land smoothly. We're open to a range of experience levels, if a more experienced candidate is a great fit, we're open to leveling the role accordingly. Over time, we want you to grow into a builder who can proactively prototype solutions and workflows (using AI-assisted development tools) to help the team move faster. Your work is structured around three pillars: 1. Product Strategy & Research understand user problems, gather feedback, and help shape what we build., 2. Execution triage issues, support launches and rollout, write documentation, and prototype solutions., 3. Product Insights & Analytics track metrics, analyze performance, and use data to inform decisions. This role is based fully in-person at our London office. What You'll Do ------------------ Product Strategy & Research • Collaborate on Product Strategy: Work alongside product managers, designers, and engineers to define product requirements, conduct market research, and shape product roadmaps. Understand user needs and business goals to identify new opportunities., • Gather and synthesize user feedback: Collect feedback from baristas, operators, and customers, identify pain points, and translate them into pragmatic improvements. Execution • Triage issues and improve core workflows: Partner with the field and support teams to capture bugs and pain points, reproduce issues, and translate them into clear tickets, acceptance criteria, and fixes for engineering., • Support launches, rollout, and training: Help plan releases, build training and enablement materials, and support rollout to shops so changes land well in the field., • Support product development: Create and maintain clear documentation, product requirements and user stories, to keep the team aligned on goals and deliverables. Assist across the full product lifecycle from ideation to launch., • Vibe code solutions: Use AI-assisted dev tools, no-code platforms, and scrappy prototypes to test and validate ideas quickly before we commit engineering resources. Product Insights & Analytics • Track and analyze metrics: Define, track, and analyze product metrics and KPIs. Gather data to understand product performance and inform future decisions., • Build reporting and dashboards: Create and maintain dashboards and reports that give the team visibility into product health, adoption, and engagement., • Support experimentation: Help design and analyze A/B tests to validate product hypotheses. Who You Are --------------- • 2+ years in a product-adjacent role (e.g., product management, product marketing, business analysis, operations/strategy with significant product exposure)., • Evidence you can ship: you've contributed to launching or improving a digital product, feature, workflow, or process end-to-end (problem → solution → rollout/measurement)., • Hands-on experience using AI-assisted build tools (e.g., Cursor, Claude, Copilot, v0, Replit) to prototype, automate workflows, or ship working solutions., • Comfort operating in a fast-moving, cross-functional environment (Product, Design, Engineering, Ops/Field teams), with frequent context switching., • Bonus Points:, • A portfolio of things you've built with AI tools (side projects, prototypes, internal tools, automations)., • Experience with product execution tools like Linear, Asana, Notion (or similar)., • Familiarity with automation/no-code tools (Zapier, Make, Airtable, Retool, etc.)., • Exposure to consumer tech, retail, hospitality, or multi-site operations. Benefits & Perks --------------------- • Equity package, • Private health and dental insurance, • 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion, • A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical, • Access to 1Rebel off-peak classes at the sites near our office, for free!, • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨, • Great culture with regular team events

Summary: The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. The Executive Housekeeper possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through exceptional service while demonstrating exemplary leadership skills. He/she continually strives to exceed hospitality industry cleanliness and presentation standards, while ensuring complete guest and team satisfaction. He/she establishes and maintains a positive working environment of transparency, fairness and consistency, with clear performance expectations and open and frequent communication. He/she focuses on operational goals where training, leadership development and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Executive Housekeeper instills an environment where team members are enabled to deliver exceptional customer service to our guests through flawless and cons Essential Duties and Responsibilities 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house. Spends at least 50% of working day in front-of-house operations to set tone and oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement. Ensures all administrative and back of house functions are completed on time, accurately and are maintained to standard. 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards. Establishes himself/herself as a content expert on all Housekeeping and cleanliness related matters. Develops and maintains strong rapport and frequent communication with the Facilities Manager, the Deck Department and Marine Department to ensure timely completion of ongoing and preventative maintenance in an organized and well planned manner. Provides preventative maintenance reporting to enable maintenance to be planned and executed appropriately to improve stateroom, balcony and corridor appearance. 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Responds to guest complaints and concerns in prompt, empathetic, and customer centric manner, ensuring appropriate resolution and using every guest issue as an opportunity to coach and mentor the Housekeeping management and team. Executive Housekeeper will permanently resolve recurring service failures through root cause analysis and effective problem solving techniques. Practices sound business sense in an ethical manner at all times. Enforces and assists shipboard senior management team in facilitating the ‘Guest Conduct Policy’. 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning. Demonstrates strong ability to coach and develop team members on effective problem resolution skills and aptitudes. Ensures team communication is maintained at highest levels, through activities such as morning line up, etc. to constantly keep team informed and aware of relevant information. Evaluates and tracks development on an individual and team level, ensuring every team member receives frequent, open and honest feedback about his/her performance, individual strengths and improvement opportunities. Reviews and ensures compliance with the training matrix for all positions. 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division. Demonstrates aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the ship. Collaborates with CTI or other designated company to ensure Laundry staffing needs are constantly maintained and planned for. Is able to identify skill sets in individuals for succession planning for fleet-wide Housekeeping operations. 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis. Ensures all laundry equipment is maintained in good working order and advance planning is put into place to ensure that long-term equipment needs are met. Maintains an accurate inventory of all linen, terry, crew linens and other items par levels, ensuring that at all times purchases are made to maintain sufficient par to meet the business demands. Ultimately ensures that the quality of all linen items serviced for the ship along with guest and crew items are up to the required presentation standards. Reviews regularly the quality control and discard sheets and provides root cause analysis. Completes daily walk through of the laundry operation and completes a formalized laundry inspection each week with the Laundry Master. 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.). Maintains appropriate cleaning costs and monitors consumption, storage and supply orders placed to minimize waste. Prepares financial operational business plan to enhance the overall business performance of the division. Applies strategic planning to identify business efficiencies within the division’s cost center supporting company targets and goals, and seeking ways to promote revenue streams. 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews. Reviews and acts upon audit findings and guest feedback, ensuring team are trained and educated appropriately to prevent recurrences. Responsible for achieving objectives as defined by the balanced scorecard metrics ensuring that all company initiatives and other priorities as communicated by senior management are positively supported. 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information. 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use. 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team. Continually updates job knowledge by investigating new trends in housekeeping and cleanliness practices, reviewing professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups. 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. Works to ensure that their divisions’ manager and supervisor placement's maximize individual strengths to support the organizational needs. Through managing individual strengths this will allow for a seamless management handover allowing for minimum disruption to the team and operation. 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document. Disseminates appropriate information and section assignments, ensuring poor performers are coached, re-trained and counseled through back of house rotation. Utilizes progressive disciplinary process in accordance with guidelines and ensures top performers are consistently recognized and motivated. 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers. 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director. Reviews with the BOH Senior Deck Supervisor on a per voyage basis the assignment of resources from divisions. 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards. 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm. 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution. 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, pr

About SMOKESTAK. SMOKESTAK is a London-based barbecue restaurant with a focus on slow smoked meats, inspired by the founder’s Barbadian roots around open fire grilling, and honed by a pilgrimage around the southern states of America. Originally starting out as a street food trader, SMOKESTAK has evolved into a thriving restaurant with slow cooked meats on a wood fire smoker at is core. Since its founding over 10 years ago, SMOKESTAK has grown into a staple in the London food scene. Its brick-and-mortar site in Shoreditch remains unique in its offering, aesthetic, and vibe: bold, moody, memorable. Wholly SMOKESTAK’s own. We are proud to be an independent business with the founder, David Carter, coming from an entirely hospitality led background. We invite all to sit at the table with us. We promote a culture of learning and development, encouraging independent thinkers. About the role. We are looking for an experienced chef de partie to join our team. The ideal candidate will have experience working in fast paced and dynamic kitchens but most importantly take pride in the food you create. You’ll be cooking in a kitchen that cares about the food it sends out and be working with amazing, fresh produce from some of the best suppliers in the country alongside a well-established and tight knit team. Responsibilities. • Management of a section, including ordering for the section and prepping for service., • Following and maintaining HACPP procedures., • Supporting the wider kitchen team with daily tasks and processes., • Being an ambassador for our brand through exceptional teamwork and fostering a supportive environment. Requirements. • Previous experience in a similar environment., • Experience with BBQ/smoked meat. We offer. • £1,000 every annual employment anniversary., • Monthly bonuses for top performers., • 50% staff discount on meals at each of our restaurants., • Cycle-to-work scheme., • Cost price wine through our suppliers., • International trips for top performers., • In-house training dedicated to your personal development., • Staff trip programme to meet farms, fish markets and vineyards., • We offer qualifications, including, WSET, health and safety, food training., • Company donations to charities our staff feel are close to home., • Whole team staff parties., • Wholesome staff meals, end of service drinks.

We are looking for a fun and energetic Part Time Chef de Partie to join the team at Street Burger –O2 Street Burger - The O2 is open inside The 02, Greenwich. Street Burger serves signature burgers, seasoned fries, desserts and amazing shakes, cocktails and drinks. The humble yet magnificent burger has long time been a part of our restaurant menus. The first Street Burger was born in St Paul’s, London and now we’re growing. Our concept and menu is simple and inviting: honest priced burgers with bags of flavour. From the iconic Hell’s Kitchen to the mighty G.F.C. Full throttle. Full flavour. Always. This is a Part Time position What you do as a Chef de Partie: You pride yourself on running a section of the kitchen, preparing, cooking and presenting dishes, taking responsibility for all dishes coming out from your section and ensuring consistent presentation and memorable guest experiences You are confident in managing, training and passing on your Chef de Partie knowledge to the more junior members of the team You naturally enjoy building rapport with others You are eager to learn and you always push yourself to develop as a Chef de Partie You are keen to use your great cooking, organisational and time management skills, energy, confidence and passion for food to ensure the highest standards are consistently achieved What’s in it for you: Competitive Pay Rate Wage stream employer-Employees can access up to 50% of wages before payday Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3 Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment A fantastic 50% staff discount on food and drink in UK restaurants 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family Preferential Room Rates at Gordon Ramsay Restaurants partner hotels 30% Discount on bookings for your Friends & Family in all UK Restaurants MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels Amazing family meals on duty If you have a love for hospitality, a passion for creating memorable guests experiences, and are looking to develop your career in a best-in-class restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.

We are seeking a friendly and versatile Barista/All Rounder to join our team. This role involves preparing specialty coffee and V60, serving high-quality French pastries, delivering efficient customer service, and assisting with various operational tasks within our café. The ideal candidate is someone knowledgeable about food safety, possess barista experience, and be eager to contribute to a welcoming environment for our customers. Responsibilities Prepare and serve specialty coffee and pour-over (V60) and pastries in accordance with company standards. Ensure all food safety and hygiene regulations are strictly followed at all times. Assist customers with their orders, providing friendly and efficient service. Handle cash transactions accurately using the POS system. Maintain cleanliness of the work area, including cleaning equipment and surfaces regularly. Restock supplies and organise stock to ensure smooth daily operations. Support team members during busy periods to ensure efficient service delivery. Uphold brand standards in appearance, behaviour, and service quality at all times. Qualifications Previous barista experience is highly desirable. Knowledge of food safety standards and procedures. Experience in serving customers in a fast-paced environment. Willingness to learn and adapt to procedures in accordance with company standards. Basic maths skills for handling cash and processing transactions accurately. Good time management skills to prioritise tasks effectively during busy periods. Friendly, approachable manner with excellent communication skills. Ability to work well within a team and independently when needed. This role offers an engaging environment for those passionate about hospitality and customer service, with opportunities to enhance barista skills and gain valuable experience in the coffee industry. Job Type: Full-time Work Location: In person

FOOD & BEVERAGE ASSISTANT (CASUAL CONTRACT) – LOCKE LONDON TOWER BRIDGE We are looking for an enthusiastic and service-driven Food & Beverage Assistant to join our on-property hotel team. This role involves delivering high-quality service across our restaurants, bars, banqueting, and in-room dining outlets while ensuring every guest enjoys a warm and memorable experience. This is a great opportunity for individuals passionate about hospitality who enjoy working in a fast-paced, team-oriented environment. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back Welcome guests, direct them to their tables, and ensure a clean and inviting space Present menus, answer questions about dishes and beverages, and accurately record orders Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature Refill drinks, clear used plates, and maintain a clean and organised dining area Process payments, whether by credit card or room charging Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them Ensure tables are set up appropriately, and the dining area is clean and tidy Relay orders accurately, address any issues with preparation, and coordinate service Actively looking for opportunities to grow revenue Identifying upselling opportunities General Operations & Team Support: Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY Friendly, attentive and professional customer service skills Natural influencing skills with a knack for managing expectations Strong communication and interpersonal abilities Ability to work effectively as part of a team Basic food and beverage service knowledge Good attention to detail and cleanliness standards Ability to work in a fast-paced environment Time management and multitasking skills Positive attitude and willingness to learn Ability to follow procedures and service standards YOUR PROVEN TRACK Previous experience in food & beverage or hospitality is preferred but not essential Experience working in a hotel, restaurant, café, bar, or similar environment is an advantage Experience in a guest-facing or customer service role Willingness to work flexible shifts, including weekends and public holidays On-the-job training provided for candidates with the right attitude Food safety or hygiene certification preferred (where applicable) Basic cash handling or POS skills (an advantage) WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

Job Vacancy: Till Staff (Full-Time) Location: Whole Foods Centre, Leyton Hours: Full-time Morning Shift – 6 days per week Salary: TBC The Role We are looking for a friendly, energetic, and reliable individual to join our front-end team. As the face of our store, you will be responsible for providing a fast and efficient checkout experience while ensuring every customer leaves with a smile. Previous Experience Required • Retail/Service Background: At least 6–12 months of experience in a fast-paced retail or hospitality environment., • Till Operation: Proven experience handling cash and card transactions accurately using an Epos system., • Customer Interaction: A track record of dealing with customer enquiries and resolving complaints professionally., • Legal Compliance: Prior experience or training in "Challenge 25" or similar age-restricted sales protocols is highly desirable. Key Responsibilities • Checkout Operations: Efficiently scanning items and processing payments accurately., • Customer Service: Greeting shoppers, answering enquiries, and assisting with packing when needed., • Product Knowledge: Assisting with price checks and promoting in-store loyalty schemes., • Maintain Standards: Keeping the front and back of tills area clean and ensuring bags/supplies are replenished. Ensuring low-stock items are reported to supervisor., • Compliance: Strictly following legal guidelines for the sale of age-restricted goods. What We’re Looking For • A positive "can-do" attitude and a passion for helping people., • The ability to work well under pressure during busy peak periods., • Strong communication skills and basic numeracy., • Flexibility to work a variety of shifts.

Harris and Zei / Stanley Ley is a luxury tailoring brand specialising in made-to-measure suits and garments. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry. We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences. Key Responsibilities: • Customer Experience:, • Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service., • Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs., • Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process. • Sales and Business Development:, • Drive sales through strong client relationships and ensuring an exceptional in-store experience., • Achieve and exceed sales targets by identifying and capitalizing on new business opportunities., • Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships. • Operations Management:, • Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency., • Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments., • Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories., • Ensure that all customer orders are processed accurately and delivered within agreed timelines. • Team Leadership:, • Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals., • Conduct regular training for staff to ensure product knowledge and customer service excellence., • Set and monitor performance metrics for the team, providing feedback and support as needed. • Visual Merchandising:, • Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards., • Coordinate special promotions or events to drive foot traffic and increase sales. • Financial Management:, • Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget., • Implement cost control measures and ensure profitability by managing resources efficiently. Skills & Qualifications: • Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services., • Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service., • Customer Service: Strong interpersonal and communication skills with the ability to provide a high-end, tailored customer experience., • Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations., • Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment., • Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings., • Problem-Solving: Capable of handling customer inquiries, issues, or complaints professionally and efficiently. What We Offer: • Competitive salary with performance-based bonuses., • Opportunity to work with a luxury brand and high-end clientele., • Ongoing training and professional development opportunities., • Employee discounts on made-to-measure garments and accessories. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience.

ANS CARE SOLUTIONS LIMITED is a growing employment agency dedicated to providing high-quality staffing solutions and exceptional support services to clients and candidates. We are seeking an organised, proactive, and experienced Office Manager to oversee the daily operations of our office and support the continued growth of our business. Key Responsibilities • Manage the day-to-day administrative operations of the office, • Supervise office staff and coordinate administrative duties, • Maintain office systems, records, and filing procedures, • Support recruitment and staffing coordination activities, • Handle incoming calls, emails, and client enquiries professionally, • Monitor office supplies and manage supplier relationships, • Assist with payroll administration, invoicing, and timesheet processing, • Ensure compliance with company policies and relevant regulations, • Coordinate meetings, schedules, and staff communications, • Support senior management with operational and reporting tasks Requirements • Previous experience in an Office Manager or administrative management role, • Excellent organisational and multitasking skills, • Strong communication and interpersonal abilities, • Proficiency in Microsoft Office applications, • Ability to work independently and manage priorities effectively, • Experience within recruitment, healthcare staffing, or employment agencies is desirable, • Knowledge of compliance and office procedures within a regulated environment is an advantage Hours: 37.5 (Full Time) How to Apply Please send your CV and a cover letter

Artist campaigns, packed calendars, moving invoices, last-minute requests, half-finished thoughts. All of this requires a tight ship to be run. As our Executive Assistant, you’ll be running a system to make sure all of the above runs smoothly and as efficiently as possible for the wider team. You’ll support the leadership team across company operations, finance admin, diary management, office organisation and day-to-day logistics. This is an operational role at the centre of the business. You'll own the manual, reactive work that keeps everything moving, so the central team can stay focused on theirs. This is not a content role, a social media role, or a way into the creative team. It's for someone who actually enjoys operations and making things run properly. In short, spreadsheets give you life. What Will I Do? Leadership & Executive Support • Support the central team with day-to-day operations, coordination and practical admin, • Take ownership of recurring admin and the manual work that keeps everything running, • Manage diary and calendar logistics, • Support travel planning and bookings, • Handle reactive in-person tasks and day-to-day problem-solving, • Act as an information filter by surfacing what matters and quietly handling what doesn’t Finance & Business Operations • Support the day-to-day running of finance and admin across the business, • Help manage billing, invoicing, payment follow-up and internal financial processes, • Keep trackers, records and operational systems accurate, organised and up to date, • Work confidently within existing automations and internal systems New Business & Internal Support • Build Mailchimp templates and handle sends, • Support outreach, follow-up and day-to-day coordination, • Organise assets, source files and supporting materials when needed, • Support research for internal strategy work and wider company outputs, • Help produce recurring internal updates and newsletters Meetings, Team Admin & Office Management • Act as a first point of contact for internal logistics and team admin queries, • Support meeting prep, note-taking and action tracking, • Help maintain a calm, organised and well-run office, • Manage post, parcels, supplies and equipment, • Coordinate cleaners, deliveries and day-to-day practical upkeep, • Maintain shared trackers, contact systems and internal resources across the business Who Are You? Educated to degree level (preferred in a relevant field). An undergraduate degree in Business Administration, Business Management, Operations or a closely related field is preferred. The grounding matters. We want someone who has already studied how organisations actually run. Experienced in a similar role. You’ve done this kind of work before. You’ve supported a leadership team, run a calendar, owned the trackers, and learned the rhythm of operational work in a fast-moving environment. Organised to an unusual degree. You get genuine satisfaction from a well-maintained tracker, a tidy inbox, and a room that’s been set up before anyone even has to ask. A natural at managing people and priorities. You’re comfortable working across different styles, personalities and levels of urgency without needing constant hand-holding. Calm under reactive pressure. Things move quickly here. You’re discreet, reliable and level-headed enough to keep moving with them. Digitally native and tech-literate. You're not a developer, but you've already worked out how to use automations to make your own life easier. You'll do the same for us. Confident with numbers. You’re comfortable working with figures day to day. Reconciling invoices, spotting errors in a tracker, sense-checking a total, keeping budgets and payment records tidy. Numbers don't intimidate you, and you take care to get them right. Fluent in the essentials. Strong Google Workspace skills are essential, especially in Sheets. You're comfortable with formulas, filters, and building trackers that work properly. Experience with Xero and Mailchimp is a bonus. Being quick with new tools matters more. Industry-curious. You're interested in music and culture, and you've got enough context to spot the details. Operations-oriented by choice. This matters most: you want to build a career in operations. You're here for the role itself, not as a way into content or socials, but you still have somewhat of an understanding for music and the industry. What’s in it for You? • Salary: £26,000–£30,000 depending on experience., • Unlimited Annual Leave: With tracking and support to ensure a minimum of 28 days per year., • Generous Pension Contributions: 2:1 employer match on pension contributions., • Career Progression: A clear development path, with scope to grow into an Operations or Business Manager function as the company scales., • Hybrid Working: Two days in the office per week, based in East London, with the option to work remotely., • Vibrant Work Culture: Collaborate with like-minded peers who prioritise creativity and a balanced work-play environment.

Icon Offices provides Office Rental and Business Support Solutions to startups and small businesses worldwide. We are seeking an experienced and energetic individual to join our team at our Chadwell Heath branch. Responsibilities • Manage daily administrative tasks to ensure the smooth operation of the business., • Handle incoming and outgoing calls with clients and prospective customers., • Provide organisational support and reporting assistance to the management team., • Process, sort, forward, and file mail and other important documents., • Conduct visits to other company-owned business centres in locations across London and Essex. Travel expenses between offices will be reimbursed. Requirements • A minimum of 2 years of experience in administrative and customer service roles., • Possess an excellent telephone manner., • Fluent in English with strong written and verbal communication skills., • Must be a driver with access to your own vehicle for occasional short visits to the company's Hainault office. Travel expenses between offices will be reimbursed., • Proficient in Microsoft Office applications, including Excel and Word.