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Job Summary We are seeking an experienced Area Manager to oversee our operations in the Midlands area. The ideal candidate will be a dynamic leader with a proven track record in managing and supervising teams. KEY RESPONSIBILITIES: - To ensure that relevant client contracts within your region are managed to meet all agreed specifications. - To recruit, organise, train and monitor all cleaning staff on each contract. - To provide a quality service by ensuring all one-off, daily and periodic tasks are carried out efficiently, and within agreed timescales. - To communicate with internal administration and management to ensure all company operating and administrative procedures and policies are carried out correctly. - To ensure Portfolio is compliant with all Alliance processes, procedures/business targets, site budgets and new systems. - To identify additional cleaning and consumable opportunities in existing and new contracts. - Present a positive image of self, team and Alliance Cleaning Services. - Contribute to the overall performance of the Alliance through personal performance, pro-active customer care and to support Alliance initiatives. DETAILED RESPONSIBILITIES: 01. Ensure all relevant contractual responsibilities to clients are understood. 02. Ensure all confirmed specifications are carried out within agreed timescales. 03. Communicate with each client and liaise through regular visits and audits. 04. Ensure all client concerns and requests are dealt with promptly within contractual specifications, or reasonable requests on quality standards. 05. Liaise with administration staff and management on client concerns, and record issues and action plans. 06. Recruit, interview and train all new cleaners under your control to agreed company procedures. 07. Ensure all cleaning staff understands their specific responsibilities for each client through training and regular visits. 08. Any failure to carry out specified and trained duties by cleaners are communicated and resolved promptly, and any relevant disciplinary procedures are implemented according to company procedures. 09. To ensure all contracted hours of work are completed either by regular or cover cleaners that are trained accordingly. 10.Maintain and update as required each cleaners’ personnel records, including identification, change of address and holiday forms. 11. All timesheets to be filled in and returned promptly to comply with payroll timescales. 12. To ensure all client security, health and safety and other specified issues are complied with on each contract. 13. Ensure that clients, cleaners and management can contact you or the company at all times, including the transfer of calls where necessary. 14.Ensure that the transport, storage and use of all company equipment and chemicals comply with legislative and issued health and safety procedures. 15.Identify any personal or supervised staff training needs in security, health and safety, equipment or chemical areas, IT and leadership skills, then communicate, record and maintain any relevant training records. 16. Liaise with approved contractors and ensure any work allocated is understood and actioned correctly, within agreed quality levels and timescales. 17. Identify additional cleaning opportunities in existing contracts, and source potential new clients for internal development. 18. Carry out any other duties as required by management. Qualifications - Previous experience in a leadership or supervisory role - Strong ability to manage and motivate teams effectively - Excellent communication and interpersonal skills - Proven track record of achieving targets and driving results - Ability to work independently and make decisions autonomously Benefits - Salary commencing at £32,000 per annum, with an increase after 6 months. - Company Car

Are you hungry for opportunities? Do you feel that you aren’t being given a chance? Are you great with people and enjoy interacting with a variety of personalities? If so, then we would love to speak with you! Citilink are looking for energetic individuals to help power the future, we do not require experience as we have an in-house training program which will provide you with the knowledge required for this job role. Based in Birmingham we deliver sales, marketing and customer service for our clients nationwide. Over the past 8 years we have helped many businesses facilitate their company goals and targets. We work with some of the biggest Brands within the security and fibre optic sectors. Due to recent investment within these sectors our clients are now looking to expand. So, if you’re self-motivated and you’ve got a can-do attitude and a willingness to learn, come and make those qualities work for your personal progress. We invest in you by offering full training at entry level. We have teams nationwide, working in the following area’s... business to consumer, events, telesales, brand ambassador and business to business in the following sectors. ·Security ·Fibre Optic ·Renewable energy Citilink offers a cost-effective way for our clients, to take their services and products to market. We work with our clients to, so they can strategically hit their company goals and targets. Role: Sales / Customer service representatives To support our clients in their ambition to become the best, we are looking for new sales / customer service representatives to help grow our clients to their full potential. This is a very exciting opportunity to develop and represent our partners with very high growth potential and ambition. The Sales / customer service representatives will represent our clients and their brands, offer advice and customer service to new and existing customers. This enables us to offer a flawless customer journey. Within our utilities sector now more than ever, we are looking for ways to improve network reliability and internet speed along with customer experience through customer service, to live in a more sustainable way and facilitate the innovation of new technologies. For this role we offer full training, coaching and support to ensure you can offer expert advice and knowledge on the best customer products/services. You will be provided all the training and knowledge and skills to perform your job and show customers what we have to offer, delivering the very best customer experience. The ideal candidates will be enthusiastic, target driven, have a good student mentality. This is a great opportunity to expand your skills and develop through to a management position and have fun in the process. The quality of training is the key to our success. Job Types: Full-time. OTE £40,000 per year Benefits: • Company events • Monday to Friday • Weekend availability Supplemental pay types: • Bonus scheme • Commission pays • Performance bonus • Quarterly bonus