Sutton
Team Leader Location: Cheam Salary: GBP32,183.42 per year Hours: Alternate shifts are 8am - 5.30pm, then 8.30am - 6pm Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Team Leader ro join their ever expanding team. Responsibilities of the Team Leader: · Support and monitor a POD of CSOs to carry out works to the highest standard · Handle and facilitate calls, to deliver The Perfect Repair · Resource Staffing Rotas · Develop staff morale, to promote an enthusiastic and committed team · Ongoing training and development of your team, to ensure continuous improvement (i.e. Mentoring, buddying and regular 1-to-1s) and regular reviews · Manage call escalation · Maintain excellent communication within your team · Consistently meet and exceed agreed Key Performance Indicators (KPIs) · Support and assist with any payroll Queries · Provide our Gas Management team with support, where required Requirements of the Team Leader: · Previous experience within a similar role. · Excellent communication skills at all levels (both written and verbal) · Ability to proactively train and mentor others · Innovative whilst working within agreed structure · Demonstrates situational leadership · Flexible and able to adapt to change · Committed to delivering exceptional internal and external customer service · Maintain an efficient, professional, proactive attitude at all times · Trustworthy and able to promote a confidential environment If you feel like you meet the above criteria for the Team Leader role, then please apply now