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Operational Support Advisor Are you ready to play a key role in supporting Vital Energi’s exciting growth strategy? The Opportunity This role is initially a 6-month fixed-term contract but with the positive potential in line with performance and output against deliverables to move to a permanent position. We're excited to say that we're looking for a number of Operational Support Advisors to join our dynamic E&AM team at our state of‑the‑art Head Office, Blackburn. As an Operational Support Advisor, you will play a key role in ensuring the smooth and efficient running of our Operations and Maintenance (O&M) and residential business functions. You will provide high-quality support to both internal teams and external customers, delivering every interaction with professionalism, diligence and a consistently high standard of service. Tasks will include coordinating with engineers to schedule planned and reactive maintenance activities, ensuring all work is organised, prioritised, and completed efficiently and accurately for customers and clients. To supplement, you will also provide operational support to the E&AM function by assisting with data‑cleansing tasks across existing platforms and ticketing systems, responding to clients/ end users providing a positive and professional level of support to resolve/ address/ manage the service tasks promptly and efficiently. The Role Day to day you will be involved in: • Plan and coordinate daily business operations, including scheduling, logistics, and resource allocation, to support our engineers in the servicing of HIUs (Heat Interface Units) for both residential and commercial clients., • Providing excellent customer service by regularly updating clients on the status of service appointments and maintaining clear, professional communication at all times., • Respond to all incoming calls within SLA targets, ensuring every customer receives exceptional service and a positive experience., • Manage multiple Freshdesk inboxes (reactive, commissioning, and servicing), ensuring all enquiries are responded to within agreed SLA’s, • Support with queries in a timely manner, ensuring appropriate collaboration with team members or other departments when required, • Support the ongoing development and optimisation of business systems that underpin service delivery, with a focus on help desk platforms and maintenance management system administration., • Support the cleansing of a large backlog of customer case data ‘tickets’, • Perform precise data cleansing and data entry tasks, alongside routine system updates, to ensure information remains current and accurate., • Liaise with customers to clarify or update information as part of data quality activities, • Assist with day to day administrative and operational support across the team, • Provide flexible support across the team as required The Person Skills/Experience • Previous experience scheduling engineers, • Successful portfolio in an administration, support or customer service role, • GCSEs (or equivalent) including English and Maths, • Basic IT skills, including experience with Microsoft office suite, • Excellent communication skills (written and verbal)., • Proactive and solution-focused approach. Competencies Customer Focus • Communicates clearly with a friendly, professional approach. Handles customer queries with confidence and is committed to creating a positive experience every time. Attention to Detail • Delivers consistently accurate work, ensuring information is handled correctly and tasks are completed to a high standard. Teamwork • Collaborates well with colleagues, contributes to shared goals and steps in to support the team whenever needed. Problem solving • Demonstrate effective problem‑solving when coordinating engineers, recognising when information or requests appear incorrect or inconsistent. The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements. Applicants must have the unrestricted and ongoing right to work in the UK for the duration of employment, without the need for sponsorship. Due to the nature of this role, we are unable to support visa sponsorship or employ individuals with time‑limited permission or conditions attached to their right to work in the UK Notice to Agency and Search Firm Representatives: Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you

We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response. Key Responsibilities Act as the main contact for tenants regarding property-related issues, repairs, and complaints. Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency. Assess and triage property complaints, ensuring accurate recording and appropriate escalation. Use Housing Management Systems to manage cases, update records, and track progress. Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions. Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed. Adhere to policies, service standards, and compliance requirements within the housing sector. The role is mainly on site with some remote workingAbout YouWe're looking for someone who brings: Essential housing sector experience (social housing, local authority, or housing association). Strong customer service background with the ability to handle complaints calmly and professionally. Excellent verbal and written communication skills. Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.). A warm, approachable manner with genuine empathy for tenants' needs. Strong attention to detail and ability to maintain accurate records. Good problem-solving skills and the ability to work under pressure. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)