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Operational Support Advisor Are you ready to play a key role in supporting Vital Energi’s exciting growth strategy? The Opportunity This role is initially a 6-month fixed-term contract but with the positive potential in line with performance and output against deliverables to move to a permanent position. We're excited to say that we're looking for a number of Operational Support Advisors to join our dynamic E&AM team at our state of‑the‑art Head Office, Blackburn. As an Operational Support Advisor, you will play a key role in ensuring the smooth and efficient running of our Operations and Maintenance (O&M) and residential business functions. You will provide high-quality support to both internal teams and external customers, delivering every interaction with professionalism, diligence and a consistently high standard of service. Tasks will include coordinating with engineers to schedule planned and reactive maintenance activities, ensuring all work is organised, prioritised, and completed efficiently and accurately for customers and clients. To supplement, you will also provide operational support to the E&AM function by assisting with data‑cleansing tasks across existing platforms and ticketing systems, responding to clients/ end users providing a positive and professional level of support to resolve/ address/ manage the service tasks promptly and efficiently. The Role Day to day you will be involved in: • Plan and coordinate daily business operations, including scheduling, logistics, and resource allocation, to support our engineers in the servicing of HIUs (Heat Interface Units) for both residential and commercial clients., • Providing excellent customer service by regularly updating clients on the status of service appointments and maintaining clear, professional communication at all times., • Respond to all incoming calls within SLA targets, ensuring every customer receives exceptional service and a positive experience., • Manage multiple Freshdesk inboxes (reactive, commissioning, and servicing), ensuring all enquiries are responded to within agreed SLA’s, • Support with queries in a timely manner, ensuring appropriate collaboration with team members or other departments when required, • Support the ongoing development and optimisation of business systems that underpin service delivery, with a focus on help desk platforms and maintenance management system administration., • Support the cleansing of a large backlog of customer case data ‘tickets’, • Perform precise data cleansing and data entry tasks, alongside routine system updates, to ensure information remains current and accurate., • Liaise with customers to clarify or update information as part of data quality activities, • Assist with day to day administrative and operational support across the team, • Provide flexible support across the team as required The Person Skills/Experience • Previous experience scheduling engineers, • Successful portfolio in an administration, support or customer service role, • GCSEs (or equivalent) including English and Maths, • Basic IT skills, including experience with Microsoft office suite, • Excellent communication skills (written and verbal)., • Proactive and solution-focused approach. Competencies Customer Focus • Communicates clearly with a friendly, professional approach. Handles customer queries with confidence and is committed to creating a positive experience every time. Attention to Detail • Delivers consistently accurate work, ensuring information is handled correctly and tasks are completed to a high standard. Teamwork • Collaborates well with colleagues, contributes to shared goals and steps in to support the team whenever needed. Problem solving • Demonstrate effective problem‑solving when coordinating engineers, recognising when information or requests appear incorrect or inconsistent. The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements. Applicants must have the unrestricted and ongoing right to work in the UK for the duration of employment, without the need for sponsorship. Due to the nature of this role, we are unable to support visa sponsorship or employ individuals with time‑limited permission or conditions attached to their right to work in the UK Notice to Agency and Search Firm Representatives: Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you

We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response. Key Responsibilities Act as the main contact for tenants regarding property-related issues, repairs, and complaints. Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency. Assess and triage property complaints, ensuring accurate recording and appropriate escalation. Use Housing Management Systems to manage cases, update records, and track progress. Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions. Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed. Adhere to policies, service standards, and compliance requirements within the housing sector. The role is mainly on site with some remote workingAbout YouWe're looking for someone who brings: Essential housing sector experience (social housing, local authority, or housing association). Strong customer service background with the ability to handle complaints calmly and professionally. Excellent verbal and written communication skills. Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.). A warm, approachable manner with genuine empathy for tenants' needs. Strong attention to detail and ability to maintain accurate records. Good problem-solving skills and the ability to work under pressure. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

The role We are looking for a motivated and forward-thinking specialist to lead Natural Resources Wales' work on the UK Emissions Trading Scheme (UK ETS) and the Energy Savings Opportunity Scheme (ESOS).This is a high-profile, cross-cutting role at the heart of our evolving industrial decarbonisatio

Ideal candidates will have strong HR advisory experience, communication skills, and knowledge of employment law.

A leading HR consultancy in Greater London is looking for an experienced HR Advisor to support a people-focused environment.

A leading marine advisory organization in the UK is seeking a Specialist Marine Industries and Energy Advisor to provide policy advice on marine environmental issues.

Are you an HR professional with a passion for shaping robust HR policies and strengthening organisational compliance? This is an exciting opportunity to join a forward‑thinking People function as a HR Policy Advisor, where you will help develop, implement, and refine policies that support a fair,

A human resources consultancy in the United Kingdom is seeking an experienced Senior HR Advisor for a part-time, permanent role.

A prominent government entity is seeking a Senior Policy Advisor to drive initiatives enhancing Jersey's reputation as an International Finance Centre. This role requires expertise in policy formation, financial services, and stakeholder collaboration.

We are looking for a person passionate about making a difference to join the Universities UK policy team. You will take responsibility for a range of policy areas related to higher education regulation and quality and standards. You will be enthusiastic about developing new ideas to influence key de

Reporting to the Director of Policy and Public Affairs and working closely with colleagues across the organisation, the Senior Policy Advisor will act as RIBA's in‑house policy expert. This Senior Policy Advisor role is an exciting opportunity for an experienced policy professional to play a leadi

We are seeking a Policy Advisor with expertise in geosciences, mining policy, and sustainable mining practices to strengthen our research and policy engagement. Policy Advisor – Artisanal and Small‑Scale Mining. Policy Advisor – Artisanal and Small‑Scale Mining.

A national charity for homeless services seeks experienced People Advisors to support managers and deliver exceptional HR services.

Are you looking for a policy role where you can make a difference? We’re looking for a senior policy and campaigns adviser at the Royal College of Physicians (RCP) to translate our members’ views and experiences into robust policy positions that effectively influence the national agenda. You’l

A global think tank is seeking a Policy Advisor for Artisanal and Small‑Scale Mining, offering a hybrid working environment across multiple locations. The successful candidate will need expertise in mining policy and sustainable practices, with responsibilities including research, stakeholder enga

A government agency in the UK is seeking a Software Strategy and Policy Advisor to join their high-performing team. This role involves collaborating across HMRC and with various stakeholders to ensure effective software policy is developed and implemented.

The Policy Advisor will report to the Coordinator of SISO and will be part of the Economic Law and Policy Program at IISD. Policy Advisor (Mandarin language required-Maternity Cover). Consisting of leading international and Chinese experts, researchers, and senior officials, CCICED is a high-level a

This Senior Policy Advisor role is an exciting opportunity for an experienced policy professional to play a leading role in shaping and delivering RIBA's policy programme. Reporting to the Director of Policy and Public Affairs and working closely with colleagues across the organisation, the Senior P

Helping to lead policy projects on insurance matters, including assessing causes of harm to consumers and markets, developing and implementing remedies, working with policymakers, supervisors and other specialists across the FCA. Job Title: Senior Insurance Policy & Strategy Advisor. Drafting propos

As a Senior Policy Advisor you will help drive the Government of Jersey’s ambition to secure the Island’s future as a leading International Finance Centre. For a full job description click here - Senior Policy Advisor - Financial Professional Services JD. You will shape forward looking policies,

An established educational institution in Greater London is seeking a proactive HR Advisor to manage a diverse caseload of people matters, provide guidance to managers, and support the HR Manager in policy development.

Software Strategy and Policy Advisor. Get notified about new Policy Advisor jobs in. Policy Advisor - Artisanal and Small Scale Mining.

A local public sector organization in the United Kingdom seeks a Senior HR Advisor to manage a small team in a dynamic environment.

A leading provider of residential care in the UK is seeking an experienced Employee Relations Advisor to make an impact within their supportive HR team.

A government department is looking for a Futures adviser to lead the development of futures techniques within policy-making. Join a supportive team dedicated to improving national policy through innovative strategic thinking.

We’re looking for someone with demonstratable experience influencing policy change, including through campaigning or social mobilisation, and who has a genuine commitment to promoting children’s rights, including their right to participation. Help shape policy research for WVUK. Lead advocacy wi

A healthcare company is seeking an experienced HR Advisor to manage HR operations and administration at their London Bridge location.

A leading global investment organisation is seeking a Compliance Advisor to enhance their compliance framework within the Public Markets function.

The Protection of Children and Vulnerable Adults Policy can be downloaded.

Reporting to the Director of Policy and Public Affairs and working closely with colleagues across the organisation, the Senior Policy Advisor will act as RIBA's in‑house policy expert. This Senior Policy Advisor role is an exciting opportunity for an experienced policy professional to play a leadi

A leading HR consultancy in the UK is seeking an HR Policy Advisor to develop and refine HR policies that ensure compliance with legislation and best practices. The successful candidate will collaborate with the HR Policy and Compliance Manager, assist in internal audits, and provide training on new

A leading development firm in Greater London is looking for an experienced HR Advisor to enhance HR practices and support employee relations.

ASPF is seeking a Senior Legal and Policy Advisor to lead its strategy and projects on access to justice for male victims/survivors, including providing legal and policy advice and guidance on its research and advocacy on CRSV against men and boys, and on issues of international human rights, crimin

Senior Policy & Advocacy Advisor. You will develop and implement policy change strategies across a range of thematic areas, underpinning World Vision UK’s advocacy strategy. Your expertise will shape the development of research, policy and campaign materials to be used by World Vision UK in our ad

Responding to ad-hoc requests for data and insight from internal and external teams including input to policy consultations, briefings, senior speeches and ensuring research is effectively interpreted and communicated in policy papers. At Ofgem, understanding how consumers experience the energy syst

A global travel management platform is hiring a People Advisor in London.

A legal research company in London is seeking a Part-Time People & Culture Advisor to provide essential HR services and advice to managers and employees.

A leading agricultural organization is seeking a National Planning Policy Expert to develop and influence planning policies. This role requires strong knowledge of planning and policy backed by relevant experience.

Policy Advisor (Legal, Employment and Taxation). Established in 1878, the UK Chamber of Shipping is at the forefront of maritime policy development within a globally dynamic industry, working to create a safer, more efficient and greener landscape. To help develop, present and advise upon UK Chamber

A leading immigration law organization is seeking a Senior Legal Officer to support legal and policy work in immigration law. The position offers a competitive salary and the opportunity to work in a collaborative environment focused on immigration and nationality policy.

Policy Advisor (Legal, Employment and Taxation). Reporting toPolicy Director (Employment and Legal). Contributing to the UK Chamber’s policy work by monitoring developments, informing members, co-ordinating their views and helping to formulate UK Chamber policies.

A prominent rural advocacy organization is seeking a Public Affairs Adviser to join their External Affairs team in Greater London.The candidate should have at least 18 months of public affairs experience, preferably within Parliament.Responsibilities include monitoring political developments, produc

A leading maritime trade association in Greater London is seeking a Policy Advisor focused on legal, employment, and taxation issues.

I am working with a great further education client of ours in London who are looking to recruit a full time, permanent HR Policy Advisor. You will collaborate with team members and other stakeholders to conduct compliance audits and will also provide guidance on policy-related matters to staff acros

A leading maritime trade association in London is seeking a Policy Advisor (Legal, Employment and Taxation) to contribute to policy development related to employment legislation.

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Oswestry Packing Facility SY10 8NL Rotating shift pattern including days and night shifts How will you make an impact? Reporting into the Logistics & One Cheese Manager you will be responsible for overseeing logistics operations, ensuring efficient distribution, and maintaining high standards of

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.You