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  • Customer Service Advisor
    Customer Service Advisor
    1 month ago
    £27000–£30000 yearly
    Full-time
    Carnaby, London

    As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently. This role is crucial in maintaining high levels of customer satisfaction and ensuring a positive experience with our services. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat in a professional and timely manner., • Provide accurate information and guidance on products, services, and policies., • Troubleshoot and resolve customer issues, escalating complex cases to the appropriate department when necessary., • Document all customer interactions and resolutions accurately in our systems., • Maintain a high level of product and service knowledge to effectively assist customers., • Adhere to company policies and procedures to ensure consistency and quality of service., • Contribute to a positive team environment and continuously seek opportunities to improve the customer experience. Required Skills and Experience: • Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely., • Excellent problem-solving abilities and a calm, empathetic approach to customer interactions., • A genuine passion for helping people and delivering outstanding customer service., • Proficiency in using computer systems and navigating various software applications., • Ability to work effectively in a fast-paced and dynamic environment., • Previous experience in a customer service role is desirable, but not essential, as full training will be provided.

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  • Solicitor
    Solicitor
    2 months ago
    £25000–£60000 yearly
    Full-time
    London

    We are seeking a dedicated and professional Solicitor or Consultant Solicitor to join our legal team. As a firm with significant expertise in conveyancing across all majority panel lenders, we are also keen to speak with solicitors who have experience in other areas of law. This role offers an exciting opportunity to work on a diverse range of legal matters, providing expert advice and support to clients and internal departments. The successful candidate will possess strong negotiation skills and a keen eye for detail, ensuring the delivery of high-quality legal services in a dynamic environment. This position is ideal for individuals looking to advance their legal career within a reputable organisation. • Provide comprehensive legal advice and guidance across various areas of law, tailored to client needs., • Draft, review, and negotiate contracts, agreements, and other legal documents with precision and clarity., • Represent clients in negotiations, mediations, and other dispute resolution processes to achieve favourable outcomes., • Conduct legal research to stay abreast of relevant legislation, case law, and industry developments., • Assist in the preparation of legal reports, summaries, and presentations for internal and external stakeholders., • Collaborate with colleagues across departments to ensure legal compliance and mitigate risks., • Maintain organised records of all legal documentation and correspondence in accordance with company policies., • Stay informed about changes in legislation that could impact the organisation or clients., • Qualified Solicitor or experienced Consultant Solicitor with relevant practising credentials., • Proven experience in negotiation within a legal context is highly desirable., • Excellent organisational skills with the ability to manage multiple cases efficiently., • Strong analytical skills coupled with attention to detail., • Effective communication skills, both written and verbal, tailored to diverse audiences., • Ability to work independently as well as part of a team in a fast-paced environment., • Commitment to professional development and continuous learning within the legal field. This engaging role is suited for motivated legal professionals eager to contribute their expertise and further develop their career within our organisation.

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