Order Processing Specialist
13 days ago
Bolton
Order Processing Specialist Bolton (Hybrid Working Available 1 day WFH) £27,000 – £28,000 + Bonus Monday – Friday The Opportunity We’re recruiting for an experienced Order Processor / Customer Service Coordinator to join a fast-paced, growing business with an excellent team culture and strong opportunities for progression. This role is ideal for someone who thrives in a busy environment, enjoys managing customer relationships, and takes pride in delivering a smooth order journey from start to finish. The Role You’ll be responsible for managing high-volume customer orders, ensuring accurate processing, timely dispatch, and excellent customer service throughout. Key responsibilities include: • Processing customer orders from start to finish within the ERP system, • Managing customer queries via phone and email, • Coordinating dispatch dates and delivery schedules, • Liaising with warehouse, transport, finance, and sales teams, • Handling returns, complaints, and order amendments, • Managing payments, credit checks, and resolving account queries, • Maintaining accurate CRM notes and customer records About You • Strong customer service and order processing experience, • Confident telephone manner and excellent communication skills, • Good Microsoft Office and PC skills, • Organised with strong attention to detail, • Able to work well in a fast-paced environment, • Proactive and solutions-focused mindset A great opportunity to join a supportive business with genuine career development and a fantastic working culture. What’s in it for You? • Competitive salary of £27,000 – £29,000, • Attractive bonus structure, • Monday to Friday working (no weekends), • Hybrid working options, • Clear progression and career development opportunities, • Supportive and collaborative team environment