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Broster Buchanan are partnered with a growing business in the domestic heating and energy industry who are looking for a 1st/2nd line Application Support Analyst to join their IT team in Romford. The role offers genuine progression with hands on development, funded training, and new opportunities as the business continues to grow. The role offers a salary of £35k - £40k and will be based onsite in Romford, with an occasional need to travel to other sites with expenses covered, and an occasional need to work weekends, which will be paid as overtime. This is mainly an office based role, but there is flexibility to work from home where needed.Key Responsibilities: • Provide 1st and 2nd line technical support for software, operating systems, and hardware., • Apply structured troubleshooting methodologies, diagnostic tools, and root-cause analysis to resolve issues efficiently., • Use help-desk or ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs)., • Escalate issues appropriately and follow established incident management and escalation procedures., • Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities., • Create, update, and maintain high-quality support documentation, knowledge base articles, and troubleshooting guides., • Deliver in-person or virtual training sessions (via Teams) to new and existing users, with a focus on business processes, system navigation, and best practices., • Support in-house contract operations for contractors working within the sector, ensuring systems and processes operate smoothly., • Work closely with product development, engineering, and customer success teams to diagnose complex issues, share insights, and support product improvements., • Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance., • Utilise help desk, ticketing, and case management tools to manage support workload., • Support configuration, updates, and usage queries relating to internal platforms and operational systems.Requirements:, • Strong understanding of software, operating systems, and technical troubleshooting processes for 1st and 2nd line issues, • Experience working with ticketing systems, help-desk tools, or incident management platforms., • Proven ability to create and maintain technical documentation or knowledge bases., • Experience delivering user training, both in person and online., • Excellent communication skills, with the ability to explain technical concepts in a clear, user-friendly way., • Ability to multitask, prioritise, and adapt to changing deadlines in a fast-paced environment., • Full UK Driving Licence and own transport, • Experience supporting contractors or operational teams within a similar industry (domestic heating/energy etc) would be highly beneficial, • Familiarity with CRM platforms or workflow management software would be beneficial

In a Nutshell We have an exciting opportunity for a Finance Analyst to join our team within Vistry London Division, at our Brentwood office. As our Finance Analyst, you will support the Divisional Finance Team and Regional Finance Director in the provision of internal/external reporting (with a focus on joint venture activities), financial control, and financial/commercial analysis. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Strong academic record Strong GCSE/A levels or equivalent Recognized accountancy qualification (i.e. ACA/ACCA/CIMA or equivalent) Very good understanding of Microsoft Office, Outlook and particularly Excel is vital Excellent analytical and organizational skills Strong mathematical and IT skills Ability to work to a high degree of accuracy Good understanding of the business Ability to explain technical financial information clearly to non-finance people Ability to work under pressure and meet deadlines Attention to detail Able to communicate to individuals at all levels Good team working skills Time management Honest and discretion Willing to work extra to meet deadlines as and when the business needs require it Desirable Construction/housebuilder industry experience Experience using COINS (ERP system) More about the Finance Analyst role Review outputs from junior members of the team (month-end / banking journals, JV/JC Funding requests, debtor analysis etc.). Coach and mentor junior members of the team. Completion of monthly management information relating to our joint venture activities. Regular chasing and reporting of outstanding debtors. Support the Divisional FC in maintaining a strong financial control environment across the Division (including maintenance of balance sheet reconciliations) and in providing technical accounting support and challenge to the Regions. Execution of HY and FY external reporting requirements of the London Division and its Joint Ventures, building good working relationships with Group Finance and the External Auditors. Support the wider operations of the Regional business unit, liaising with Commercial / Development / Sales and Marketing teams to provide financial insight and support alongside the Regional Finance Director. Support in the delivery of new initiatives to improve current systems and processes. Ad Hoc reporting and generation of information to support joint venture activities. Provide general support to the team as and when required. Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-HA1 TPBN1_UKTJ