IT Support Analyst
8 days ago
Northwich
Title: IT Support Analyst (IT Operations Analyst) Rate: £17.62 per hour PAYE Location: Onsite | Northwich (Mon – Fri, 8am–5pm) Contract: 6 Months (possibility to extend) Start Date: ASAP Our client is looking to hire an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment. This role is ideal for someone who enjoys hands-on technical support, thrives in a customer-focused setting, and can confidently manage both onsite and remote IT issues across a broad user base. You’ll be joining a collaborative IT function where you’ll work closely with regional and global teams to help maintain a high level of service availability and end-user support. The environment is dynamic, team-oriented, and well suited to someone who is proactive, adaptable, and comfortable working independently onsite. Responsibilities • Provide 2nd level IT support to end users, • Troubleshoot and resolve incidents using basic analysis techniques, • Assist with root cause analysis on recurring issues, • Provide onsite and remote support using remote control software, • Support users with hardware, software, and connectivity issues, • Work collaboratively with project teams and other IT support functions, • Liaise with external vendors and partners regarding user support, • Ensure incidents are managed in line with ITIL processes, • Maintain accurate incident logging and documentation, • Perform hardware and software change requests, • Attend end-user meetings to provide local IT support when required, • Support regional infrastructure maintenance alongside global IT teams, • Install and maintain local IT infrastructure as needed Experience & Qualifications • Minimum 2 years’ experience in a technical IT support or customer support role, • Strong knowledge of Microsoft O365 and Windows 11, • Experience supporting Android and iOS mobile devices, • Familiarity with remote support tools such as Bomgar, • Experience with MS Intune, SAP GUI, VPN, and wireless connectivity support, • Exposure to incident management platforms, ideally ServiceNow, • Strong customer service and problem-solving skills, • Degree in Computer Science, Informatics, or similar preferred