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Software Engineer (all seniorities) Location: Southampton Our client: We are using and creating technology to transform operations at sea to enable people and the planet to thrive. We are open-minded and fearless in our approach to innovation and don’t believe in boundaries. We challenge everything and have massive ambitions to drag ageing industries into the tech era. We take safety, equality, and education very seriously, and our responsibilities don’t stop at our front door. Our business is built on the belief that there is a more environmentally responsible way to operate at sea. We employ people who share our core values. We expect our people to be courageous, trustworthy, and conscientious, driven by a desire to do the right thing. We strive for excellence, work collaboratively, and are genuinely excited by our work. We offer opportunities for our people to develop beyond their role and span a multitude of disciplines. These are open to all, regardless of background and experience level. Working with us means being part of a team that is harnessing technology and creativity to disrupt a traditional industry. The role: We are looking for a talented and purpose-driven Software Engineer to become part of our global technology team, developing high-performance, mission-critical software systems that support complex offshore and remote operations. Your work will contribute to the design, development, and operation of software platforms that must perform reliably in challenging, safety-critical environments, where connectivity can be limited and failure is not an option. Our teams build and operate advanced systems used globally in demanding conditions, where software plays a vital role in ensuring operational safety, reliability, and excellence. What you will do • Develop and maintain high-performance software in modern C++ for operational and real-time systems, • Build reliable software components supporting mission execution, monitoring, and system health, • Design and implement robust software architectures suitable for remote and offshore operations, • Integrate software with sensors, data sources, and external systems, • Handle edge cases such as low bandwidth, intermittent connectivity, and degraded operating conditions, • Work closely with engineering and operational teams to test, validate, and refine software in real-world environments, • Participate in design reviews, simulations, system testing, and operational deployments Who you are: You are as comfortable working on complex C++ systems as you are collaborating with engineers across software, hardware, and operations. You bring a strong technical foundation and understand the responsibility that comes with delivering software used in high-consequence environments. Essential • Strong proficiency in modern C++ (C++11 or later) in production environments, • Experience developing real-time, embedded, or performance-critical software, • Strong experience working in Linux-based environments, • Familiarity with Git and structured development workflows, • Proven ability to work effectively within multi-disciplinary engineering teams, • Strong sense of ownership and accountability for delivered software, • Experience with distributed systems or communication frameworks (e.g. DDS, gRPC, or similar), • Experience working with operational, telemetry, or time-sensitive data, • Understanding of system monitoring, fault handling, and resilience patterns, • Exposure to offshore, industrial, or mission-critical environments, • Experience supporting software in live operational settings

Role: IT Service Desk Support Lead - Regional Salary: £36,000 - £40,500 Location: Southampton and Field-Based Network IT are supporting a growing organisation within the IT & Innovation directorate, seeking a Senior IT Service Desk Lead to deliver exemplary first line technical support while also leading and developing a regional team of analysts. This role blends hands on technical troubleshooting with people leadership, ensuring colleagues across the region receive high quality, customer focused IT support. Presence, accessibility, and a proactive mindset are key to success in this position. The successful candidate will require to have a UK Driving Licence and Personal Vehicle to be able to undertake field-based work. Please only apply if you can accommodate to these requirements. Role Overview As a Senior IT Service Desk Lead, you will act as both a technical lead and line manager for a group of regional 1st line analysts. You will ensure incidents are thoroughly triaged, resolved efficiently where possible, and escalated only when appropriate. You will support colleagues across multiple geographies, often on-site, ensuring the user experience is seamless and that delays are minimised through continuous learning and proactive service delivery. Key Responsibilities • Manage, inspire, and develop a regional team of 1st line support analysts, ensuring high quality customer experience and consistent service delivery., • Troubleshoot and resolve 1st line technical issues across hardware, software, applications, and endpoints, escalating only after full triage and recreation., • Champion an "always learning" culture, reducing unnecessary escalations and accelerating ticket resolution., • Deliver proactive support by identifying opportunities to prevent issues before they occur., • Maintain a thorough understanding of the organisation's technology stack, including endpoint preparation, life cycle support, and decommissioning., • Provide on site support across the region, including for field based colleagues. Travel is required., • Demonstrate empathy, patience, and strong customer experience awareness in every interaction., • Remain independently curious and committed to upskilling in response to evolving technologies., • Carry out additional duties as required, consistent with the scope of the role.Essential Skills & Experience, • Substantial experience in a 1st Line Support role., • Experience-or strong desire-to manage and develop a team., • Effective troubleshooting ability across hardware, software, OS, networking fundamentals, remote support tools, and IT administration., • Proactive mindset with a focus on reducing repeat issues and improving service reliability., • Excellent interpersonal, organisational, and communication skills, with the ability to work independently and under pressure., • Enthusiastic team player with a positive, solution focused attitude., • Willingness to learn new technologies and adapt to evolving processes., • Security aware, with an understanding of cyber security best practices., • Full driving licence with business insurance (or ability to travel effectively across non public transport areas)., • Consistent demonstration of organisation-wide values and behaviours.

3D Digital Treatment Designer We require you to possess a strong sense of curiosity and a willingness to learn. The company looks forward to growing together with you. Job Responsibilities: 1. Responsible for designing 3D treatments using Smartee's Smart check design software., 2. Support customer by phone, email and/or remote support., 3. Active collaboration with sales and customer service group to fully meet customer needs. Job Requirements: 1. Bachelor's Degree above or equivalent experience /certifications., 2. Excellent computer literacy., 3. No limit to majors, but Medical/Dental Medicine majors is preferred., 4. Holding a PSW visa., 5. IELTS score of 6.5 or above., 6. Chinese and English can be used as working languages. We Offer 1. Systematic training and long-term learning time., 2. Competitive salary and benefits., 3. Opportunities for career growth and professional development., 4. A collaborative and supportive team environment.

We are looking for a talented and purpose-driven Software Engineer to become part of our global technology team, developing high-performance, mission-critical software systems that support complex offshore and remote operations. Experience developing real-time, embedded, or performance-critical soft

An early-stage UK AI company is building software that removes friction from complex logistics workflows by automating document processing and decision-making. Their product is already live with customers, and the focus now is on moving faster, shipping weekly, and compounding product quality through better ML systems. They’re hiring an early Machine Learning Engineer to strengthen a small, high-accountability team as customer demand and product scope increase. The role • You’ll join as one of the first ML engineers in a six-person team, working very close to the product and real customer problems. This is a production-first role, not research-led., • You’ll improve and extend LLM-powered document processing and agent workflows that are already in use., • You’ll design and build evaluation datasets, run systematic experiments on prompts, models and architectures, and turn results into shipped improvements., • You’ll help harden and scale a containerised ML pipeline, and keep a close eye on new model releases to identify practical gains the team can ship quickly., • Ownership is end-to-end, from idea to production. What you’ll bring • You’ve written a lot of Python that runs in production and you’re comfortable owning it., • You’ve worked hands-on with LLM-based systems, including prompting, evaluation and iteration, and you care about measuring whether things are actually getting better., • You’re confident with Docker and running containerised services in real environments., • Experience with Go, workflow orchestration tools like Temporal, or building structured evaluation datasets is useful but not essential., • More important is a builder mindset: you’ve shipped things end-to-end, you’re comfortable working independently, and you follow through on what you commit to., • Clear communication and comfort operating in a high-bar, outcome-driven environment really matter here. What’s on offer • Base salary of £80–90k depending on experience., • Equity of around 0.1–0.2% in options, with scope for accelerated vesting., • A genuinely small, senior team with a weekly shipping cadence and direct exposure to customers. UK-based today, with flexibility on remote working for the right person and openness to future New York expansion. Apply to find out more!

Software Engineer Tech Stack: C# / .NET / Git / Azure Location: Fully Remote (no office travel required) Salary: £55,000 – £65,000 + Benefits This is an excellent opportunity to join a small but growing insurance software company, as they look to expand their development team. You’ll work across a variety of initiatives, including their core product development, system migrations, and integrations. This role is focused on backend development within a modern Microsoft Azure environment, using C# and .NET 10. For those interested in broadening their skill set, there is also the opportunity to gain exposure to React. What We’re Looking For: • Strong experience with C# and .NET, • Experience building and maintaining Web APIs, • Proficiency with Git, • Experience working in an Azure environment, • Working knowledge of SQL, • A proactive, self-starter mindset Desirable (Not Essential): • Experience with React, • Previous experience in the insurance sector If you’re interested, please apply and we’ll be in touch with more information!

Contract API Gateway Specialist (Software AG / webMethods / Defence) £600 per day (Outside IR35) Part-time 12‑month contract (approx. 110 days’ effort ) Full Remote | Client based in Portsmouth About the Role An excellent long-term contract opportunity for an experienced API Gateway Specialist to support a major Defence-sector programme. The successful contractor will work remotely, contributing deep technical expertise around Software AG and webMethods technologies, cloud integrations, and secure API design. Candidates with a strong background in API Gateway technologies (SAG, IBM API Gateway, webMethods) from any sector will be considered. Existing SC Clearance is preferred, though the client may consider sponsoring clearance for an exceptional specialist. Key Responsibilities • Deploy, configure, and maintain Software AG API Gateway solutions, • Support cloud implementations using API Gateways, • Install, configure, and maintain a range of webMethods products, • Create and maintain logical and deployment architecture views within SAG, • Design, build, and implement APIs following best‑practice coding standards, • Ensure secure API connectivity across networks with varying security classifications, • Work with ORDS endpoints and proxying mechanisms via API Gateways, • Leverage Terracotta for distributed caching solutions, • Integrate SOC/SIEM tooling with webMethods platforms, • Support secure API connectivity to backend databases, • Work within Defence‑grade accreditation and compliance frameworks Required Expertise • Proven expert-level capability in Software AG API Gateways, • Strong experience delivering API solutions in cloud-hosted environments, • Deep technical knowledge of webMethods, including installation and maintenance, • Strong understanding of secure API design, connectivity, and network segmentation, • Familiarity with Defence, Government or highly secure sector environments (desirable but not essential)

Position: MATLAB Specialist Industry: Formula 1 Racing team Day rate: £700-£900/day Contract duration: 3 months initially Remote working Do you have experience working for an F1 team? If so, I'm hoping this will be your next position. Our client are a Formula 1 Racing Team who need a MATLAB Specialist to help make their car go faster. This is a contract role that can be either in or outside IR35, starting off for 3 months and potentially extending. Essential • Extensive experience using Matlab for data processing, • Ability to navigate and debug large unfamiliar codebases, • Experience working with relational databases (MySQL) to read and write data, • Knowledge of software engineering practices (source control, clean code, testing) Desirable • Experience working with timeseries data / live streaming data, • Python development experience, • F1 domain knowledge If the above sounds like you, please send your cv to me at We can discuss the role in more detail over a call and I can also let you know which F1 Racing Team you'll potentially be joining. Thank you for reading our advert. #F1 #MATLAB #python #MySQL #contractposition #formula1racingteam #remoteworking

Director – Hardware Architect A UK-based technology company is seeking a Director – Hardware Architect to take on a highly influential, Director-level individual contributor role. This is a fully remote position, with office visits as required, offering significant impact on long-term technology direction without people management responsibilities. The Director – Hardware Architect will operate at system level, shaping strategy, architecture, and future hardware roadmaps. The role • Own system-level hardware specifications and architectural definition, • Define hardware strategy, long-term roadmap, and technology direction, • Lead architecture decisions for complex, high-performance electronic systems, • Define and manage hardware/software interfaces and system partitioning, • Work across multidisciplinary teams, • Act as the technical authority, guiding design team leaders without being hands-on in detailed design Skills necessary • Strong background in system-level hardware architecture and specification, • Experience defining strategy and roadmaps for complex electronic platforms, • Deep understanding of high-speed interfaces and protocols, • Proven experience defining and owning hardware/software interfaces, • Ability to operate at Director or Head of Engineering level as an individual contributor, • Comfortable influencing across teams and functions without direct line management responsibilities For more information or to apply, please contact Chris Moffatt.

33kV Lead Commissioning Engineer (Contract Job) Key Details: • Location: England & Wales wide (Hybrid between site & remote working), • Contract Duration: 6-12 months + extensions, • Start Date: ASAP/Immediately (can wait up to 12 weeks for the right candidate), • Working Pattern: Monday to Friday (8-10 hour days) + potential weekend work, • Day Rate: £Competitive, • Additional Information: Outside IR35, Ltd company or umbrella engagement available Company: • An established UK engineering services provider are seeking an experienced 33kV Lead Commissioning Engineer to support the delivery of complex power and rail projects. This organisation are recognised for delivering testing and commissioning services across the rail and private network sectors, working on technically challenging schemes with demanding safety and performance requirements. Role: • The successful contractor will take a lead role in commissioning activities on substation and power projects, working both independently and alongside wider project teams. This position requires a strong technical background in protection, control, and commissioning, with the ability to manage testing activities and produce high-quality documentation for client handover. Responsibilities: • CT analysis and verification, • Secondary and primary injection testing, • Functional testing of substation and power system equipment, • Protection testing across multiple relay platforms, • SCADA testing and integration support, • Fault finding and technical issue resolution, • Battery charger testing, • Preparation of commissioning plans, test reports, as-built documentation, and handover dossiers, • Use of relay-specific software (PCM, S1, DIGSI, etc.), • Operation of Omicron test equipment and associated software Essential Requirements: • Proven commissioning experience up to 33/25/11kV, • Strong background in protection and control systems, • Competent with Omicron testing equipment, • Confident using Microsoft Office for reporting and documentation, • Valid CSCS or ECS card, • Full UK Driving Licence Desirable Requirements: • Previous experience on Network Rail infrastructure (PTS advantageous), • Strong working knowledge of IEC 61850 (GOOSE, MMS, Sampled Values), • Instrument, Protection & Control (I, P & C) expertise, • Transformer testing experience, • HV and LV cable testing, • Experience commissioning DC traction substations, • Current or previous SAP / AP authorisation Interested? Please apply by submitting your resume or get in touch using the contact information below to learn more! Cian McLoughlin Senior Recruitment Consultant Hunter Philips Executive Search Landline: +44 161 240 3338 Mobile: +44 7881 418 441 Email: LinkedIn: linkedin.com/in/cian-mcloughlin-628a72258 Web:

Looking for Structural Engineers — we are currently working with a well-known multidisciplinary Engineering consultancy specialising in Architecture, Engineering and construction services. Our client is looking for skilled Structural Design Engineers to join the team where fully remote working on competitive market rates can be offered. This contract will involve design across several Data Centre projects in Europe and the US. • Hourly rates Outside IR35 (large rate variation depending on experience)., • 1 day required in London, Manchester or Glasgow per week. Fully remote working arrangements (For applicants with prior Data Centre experience). Responsibilities: -Design and analyse structural systems that meet regulations, using appropriate materials and CAD software for simulations. -Monitor project progress, conduct site inspections, and ensure contractor work meets structural standards. -Construct reports, drawings, and calculations using software such as Tekla, ETABS, or Revit. -Work collaboratively with architects, engineers, and other professionals, and provide technical advice and throughout the project. -Manage planning applications and ensure compliance with building regulations. Requirements: • Structural design experience across steel structures. Data Centre experience is preferred. -Proficient in structural analysis and design software, such as Revit, Robot, Tekla, and STAAD. -Bachelor’s degree in Civil or Structural Engineering (Master’s preferred), with proven experience working on projects linked to this field. -Senior applicants must have, or be eligible for, security clearance. -Strong communications skills for client facing environments. -Chartered or working towards chartered status with ICE or IStructE.

Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors. To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero. Ignite Energy are apart of Inspired and are experts in energy management and reduction for large multi site businesses. We have a strong track record of developing and implementing energy efficiency projects that lead to fantastic savings for our clients using the latest and best technology available. We are looking for a BMS Project/Commissioning Engineer to join our successful Projects team. This is a Remote/On Site role. The role will involve supporting the Project Managers delivering energy reduction projects in the field of BMS and LED lighting controls. This is a fantastic opportunity for a time served BMS Commissioning Engineer to work with a growing team. Responsibilities The key responsibilities for this role are: • Working in line with CDM Regulations 2015., • Commissioning of control panels and BMS systems., • Generation and implementation of BMS Software/Strategies, • Reactive BMS support., • QC inspections, client demonstrations and client training., • Communication with the project team and the office-based support team with regular updates, consultation, and support in safe working., • Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties. Candidate Requirements • You’ll have extensive experience operating as a BMS Commissioning Engineer within the Building controls Industries in the UK marketplace., • You should have extensive knowledge of either Trend, Siemens, Schneider or Tridium., • A working understanding of energy efficiency projects., • Strong attention to detail., • 18th Edition and 2391 advantageous, • Driving license valid for driving in the UK, • Knowledge and experience using Microsoft Excel and the Office package, • Prospective candidates will also be expected to demonstrate a methodical and responsible approach to their duties, and the ability to engage productively with all levels of management. What we offer • Training and development opportunities, • Company Benefits, • Flexible work hours

Vickerstock are proud to be working in partnership with a leading global energy and grid solutions provider to recruit a Lead Electrical Protection Engineer on a contract basis. This is a high-impact role offering exposure to complex grid automation and substation protection projects, with responsibility spanning design, testing, and commissioning across the UK and international sites. The Role As Lead Electrical Protection Engineer, you will take technical ownership of protection system design and delivery, acting as the key technical interface between customers and the wider engineering community. Reporting directly to the Engineering Team Leader, you will lead engineering activities from initial design through to site commissioning. Key Responsibilities • Lead technical project activities from customer kick-off through to commissioning, • Act as technical lead on protection and scheme design for electrical substations, • Analyse customer specifications and develop compliant technical solutions, • Prepare, review, and approve project technical documentation, • Manage engineering man-day budgets and provide regular progress updates, • Participate in project risk reviews and technical decision-making, • Specify protection software and IEDs in line with project requirements, • Ensure compliance with safety and quality standards, • Resolve technical deviations and manage fault reports, • Lead Factory Acceptance Tests (FATs) and Site Acceptance Tests (SATs), • Support site engineers both remotely and on-site during commissioning phases Essential Criteria • BSc in Electrical Engineering (or equivalent), • Minimum 5 years’ experience in protection and electrical design engineering, • Strong knowledge of protection functions, electrical schemes, and cubicle design, • Proven experience designing and configuring protection relays, • Experience carrying out network studies, • Strong written and verbal communication skills, • Willingness to travel within the UK and internationally Desirable Experience • In-depth knowledge of LV, MV, and HV protection systems, • Experience with automation and protection electrical schemes, • Exposure to substation automation solutions, • Strong problem-solving and organisational skills, • Ability to work independently in a project-driven environment, • Flexible approach to working hours Contract Details • Contract duration: December 2025 – June 2026, • Rate: £440 per day, • Inside IR35, • Remote / hybrid working model, • UK and international travel required, • 40 hours per week To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Ruairi McCann, Recruitment Manager at Vickerstock 02890 313720 Even if this position is not right for you, we may have others that are. Please visit Vickerstock to view a wide selection of our current jobs. All conversations will be treated in the strictest of confidence.

Vickerstock are proud to be working in partnership with a leading global energy and grid solutions provider to recruit a Lead Electrical Protection Engineer on a contract basis. This is a high-impact role offering exposure to complex grid automation and substation protection projects, with responsibility spanning design, testing, and commissioning across the UK and international sites. The Role As Lead Electrical Protection Engineer, you will take technical ownership of protection system design and delivery, acting as the key technical interface between customers and the wider engineering community. Reporting directly to the Engineering Team Leader, you will lead engineering activities from initial design through to site commissioning. Key Responsibilities • Lead technical project activities from customer kick-off through to commissioning, • Act as technical lead on protection and scheme design for electrical substations, • Analyse customer specifications and develop compliant technical solutions, • Prepare, review, and approve project technical documentation, • Manage engineering man-day budgets and provide regular progress updates, • Participate in project risk reviews and technical decision-making, • Specify protection software and IEDs in line with project requirements, • Ensure compliance with safety and quality standards, • Resolve technical deviations and manage fault reports, • Lead Factory Acceptance Tests (FATs) and Site Acceptance Tests (SATs), • BSc in Electrical Engineering (or equivalent), • Minimum 5 years’ experience in protection and electrical design engineering, • Strong knowledge of protection functions, electrical schemes, and cubicle design, • Proven experience designing and configuring protection relays, • Experience carrying out network studies, • Strong written and verbal communication skills, • In-depth knowledge of LV, MV, and HV protection systems, • Experience with automation and protection electrical schemes, • Exposure to substation automation solutions, • Strong problem-solving and organisational skills, • Ability to work independently in a project-driven environment, • Contract duration: December 2025 – June 2026, • Rate: £440 per day, • Inside IR35, • Remote / hybrid working model, • UK and international travel required Even if this position is not right for you, we may have others that are. Please visit Vickerstock to view a wide selection of our current jobs. All conversations will be treated in the strictest of confidence.

Automation Service Support Engineer Orion is collaborating with a prominent provider of processing solutions for manufacturing industries. With over 50 years of expertise, they supply a wide range of equipment and systems for various production processes. Their focus is on delivering flexible, reliable, and compliant solutions tailored to meet the specific needs of their diverse global customer base. The Role of Automation Service Support Engineer They are looking for an experienced Automation Service Support Engineer to become part of their team. In this position, you will deliver specialised technical support to their global customers for legacy machinery. Your main responsibilities will include diagnosing faults, troubleshooting issues, and providing remote technical solutions from the office. Responsibilities of the Automation Service Support Engineer Provide remote technical support to customers for legacy equipment, including fault diagnosis and troubleshooting of electrical, pneumatic, control, and instrumentation issues. Assist Customer Service Managers and SMEs with technical advice on equipment upgrades and enhancements. Prepare and present technical quotations for equipment upgrades. Interface directly with customers in a professional, technical capacity to improve their experience. Collaborate with the project team on control system design, commissioning, and customer support activities. Requirements of the Automation Service Support Engineer Minimum of 5 years experience in control systems. Strong knowledge of electrical switchgear and motor control design. Proven experience with Siemens TIA and Step 7 PLC programming, HMI configuration (Siemens WinCC, Flexible HMI), and Allen-Bradley ControlLogix PLCs. Proficiency in fault finding and troubleshooting automation software and hardware. Familiarity with process instrumentation and control systems. Benefits for the Automation Service Support Engineer Competitive salary package. Supportive, collaborative team environment. Professional development and training opportunities Flexible working arrangements and travel opportunities. If this role of Automation Service Support Engineer is of interest, please click apply or get in touch with Steven at Orion. TPBN1_UKTJ

Sales and GTM Strategy Analyst Rate: £520 - £550 a day (Inside IR35) Location: Southampton Working Pattern: 3 days a week on-site, 2 days remote Duration: 3 Months Clearance: BPSS, SC would be preferred but not essential A leading defence technology consultancy are seeking a Sales and GTM Strategy Analyst specialising in market, competitor, and commercial analysis to support their transformation programme. This role will focus on understanding the external landscape and evaluating our sales and go-to-market (GTM) strategy in the context of competitor behaviours, customer trends, and market evolution. The successful candidate will turn complex market signals into actionable insight to support strategic decision-making and ensure we are positioned competitively. Key Responsibilities Analyse current sales and GTM strategy, identifying areas of alignment, misalignment, and opportunity. Conduct structured assessments of competitor offerings, positioning, pricing, routes to market, and partnerships. Build market intelligence models that monitor industry trends, customer buying patterns, and emerging technology shifts. Provide recommendations to strengthen market presence, differentiation, and commercial approach. Work closely with Sales, Strategy, Marketing, and Product teams to validate insight and shape business outcomes. Support broader transformation activities including requirements gathering, process mapping, and stakeholder workshops. Prepare well-structured reports, dashboards, and presentations to inform executive decision-making. Operate as an independent, proactive analyst capable of driving their work with minimal oversight. Experience & Skills Required Experience as a Business Analyst working in market analysis, competitor intelligence, commercial strategy, or GTM-related projects. Strong understanding of technology markets, ideally within software, digital services, or advanced engineering sectors. Ability to interpret complex market data and create structured insight that influences strategic decisions. Familiarity with software products, IT services, and licensing models. Strong Office 365 and Visio capability essential. Confident communicator able to engage senior stakeholders and extract information effectively. Exposure to defence and national security markets is advantageous. Demonstrated ability to work independently and manage multiple analytical workstreams

We are seeking a Technical Support Engineer to join our IT department. In this role, it will involve troubleshooting IT-related issues (in person, by telephone, messaging, or email) and making sure problems are resolved accurately and efficiently. An understanding of PC hardware set-up and configuration (imaging of PC/Laptops) is required, whilst any knowledge of supporting Mac desktop environments would be an advantage. If you have current experience of working in an IT Service Desk environment, who has a good breadth of technical knowledge and excellent customer services skills, we would love to hear from you! Why work for us? Draper Tools is a family business with a rich history, a strong, supportive ‘family culture’ and a passion for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborative and proactive approach to change. People enjoy working for us; one in six employees have worked for Draper for more than 25 years! Plus, we are proud winners of Employer of the Year 2025 at the Solent 250 Awards. We believe there are four key reasons why you should work for us: We’re a trusted brand: there is a reason why we’ve been in business for over 100 years and show no signs of slowing down. We’ll welcome you: work plays a significant part in all of our lives, so we’ve built a happy and inviting environment, full of friendly colleagues who are proud to work together. We’ll invest in you: our people are at the heart of everything we do. Which is why we’re passionate about helping you reach your full potential. We build success together. We’ll value you: we love to recognise great work, so our benefits package has been designed to say “thank you” in more ways than one. Benefits As our Technical Support Engineer your benefits will include: Full-time hours with some flexibility on start and finish time 25 days holiday with the ability to purchase additional leave Day off for your birthday Pension scheme Medical cash plan providing cash back on everyday medical costs Employee Assistance Programme (EAP) Private health scheme * Staff discount on Draper products with significant savings available Employee discount scheme - discounts on gym memberships, groceries, holidays and more Long service bonus and awards* Ad-hoc rewards and recognition Cycle to Work Scheme Free onsite parking *After qualifying period Please note this role will be based full time at our Head Office in Chandlers Ford but there also may be requirements to visit our warehouse site at North Baddesley, so a driving license is essential. About the RoleWorking as our Technical Support Engineer your role will include: Manage, troubleshoot and provide resolution of service incidents across IT and WAN products and services, including but not limited to:o Desktop installation, configuration and support o Software installation, configuration and support o First Contact support for Windows and Mac and mobile end user devices o Basic Server configuration and support Maintain current Zendesk ticket system from end users to acceptable levels including regular communication via email, telephone and service tickets. Use remote management solutions to assist with resolving service incidents. Deliver and maintain high levels of customer satisfaction. Support, co-ordinate and maintain relationships with internal teams where required. Proactively update and monitor existing IT systems ensuring they are maintained and kept up to date. Assist on technical projects for technology deployments / upgrades etc. as required by the business. Requirements 12 months+ experience providing 1st/2nd line support Ability to provide clear advice to customers with limited technical knowledge (internal or external) PC and laptop diagnostics and repair, including component upgrades Microsoft Windows 11 support and troubleshooting Office 365 administration (licenses, permissions, user changes) Proficiency in Office 365 applications (Word, Excel, Teams) Active Directory (password resets, user account creation, and changes) Intune experience, including creation and maintenance of policies Use of remote management tools (RMM Experience with Zendesk ticketing system End-user support for Mac environments Strong team player with the ability to contribute to the success of the Service Desk and wider organisational objectives If you are interested in this position, please click the link. This will direct you to our Applicant Tracking System where you will be able to apply for the role. STRICTLY NO AGENCIES

Role: IT Service Desk Support Lead – Regional Salary: £36,000 - £40,500 Location: Southampton and Field-Based Network IT are supporting a growing organisation within the IT & Innovation directorate, seeking a Senior IT Service Desk Lead to deliver exemplary first‑line technical support while also leading and developing a regional team of analysts. This role blends hands‑on technical troubleshooting with people leadership, ensuring colleagues across the region receive high‑quality, customer‑focused IT support. Presence, accessibility, and a proactive mindset are key to success in this position. The successful candidate will require to have a UK Driving Licence and Personal Vehicle to be able to undertake field-based work. Please only apply if you can accommodate to these requirements. Role Overview As a Senior IT Service Desk Lead, you will act as both a technical lead and line manager for a group of regional 1st line analysts. You will ensure incidents are thoroughly triaged, resolved efficiently where possible, and escalated only when appropriate. You will support colleagues across multiple geographies, often on-site, ensuring the user experience is seamless and that delays are minimised through continuous learning and proactive service delivery. Key Responsibilities Manage, inspire, and develop a regional team of 1st line support analysts, ensuring high‑quality customer experience and consistent service delivery. Troubleshoot and resolve 1st line technical issues across hardware, software, applications, and endpoints, escalating only after full triage and recreation. Champion an “always learning” culture, reducing unnecessary escalations and accelerating ticket resolution. Deliver proactive support by identifying opportunities to prevent issues before they occur. Maintain a thorough understanding of the organisation’s technology stack, including endpoint preparation, lifecycle support, and decommissioning. Provide on‑site support across the region, including for field‑based colleagues. Travel is required. Demonstrate empathy, patience, and strong customer‑experience awareness in every interaction. Remain independently curious and committed to upskilling in response to evolving technologies. Carry out additional duties as required, consistent with the scope of the role.Essential Skills & Experience Substantial experience in a 1st Line Support role. Experience—or strong desire—to manage and develop a team. Effective troubleshooting ability across hardware, software, OS, networking fundamentals, remote support tools, and IT administration. Proactive mindset with a focus on reducing repeat issues and improving service reliability. Excellent interpersonal, organisational, and communication skills, with the ability to work independently and under pressure. Enthusiastic team player with a positive, solution‑focused attitude. Willingness to learn new technologies and adapt to evolving processes. Security‑aware, with an understanding of cyber‑security best practices. Full driving licence with business insurance (or ability to travel effectively across non‑public‑transport areas). Consistent demonstration of organisation-wide values and behaviours

Job Title: Head of Software Engineering – Embedded & Product Development Remote-based - UK Salary: £80,000 to £85,000 basic + benefits This role is to manage a small team of 4 Software Engineers, 3 of whom are embedded, and one is a Mobile/Apps developer. They are happy for this person to be based anywhere in England and work remotely. You will need a strong embedded software/Micros development background. This will mainly be a management-oriented role, but with a team of 4 people, you will be immersed in all of the technical elements of the software projects. You must have remained very technical and be able to evaluate/structure software architecture, drive design review meetings, challenge engineers in design reviews etc. You will not be expected to write any code/individually contribute at that level. But I believe you could do it, if you so wished, on some projects. A senior leadership opportunity is available for an experienced Head of Software / Software Engineering Manager to lead a high-performing software function within an advanced engineering and product development environment. You will lead software strategy, software lifecycle processes, and delivery across multiple product programmes within a multidisciplinary R&D setting. You will play a key role in shaping software architecture, development standards, and long-term capability growth across the organisation. Key Responsibilities - Head of Software Engineering – Embedded & Product Development Lead and manage a software engineering team delivering embedded, PC and mobile software solutions Define and implement software development lifecycle processes and best practices Drive software architecture, detailed design, implementation standards, verification and validation Provide technical leadership across firmware and OS-based systems Support the delivery of complex engineering products from concept through to production Conduct and lead detailed technical and design reviews Develop team capability, skills and resource planning Contribute hands-on technical input within project teams where required Work closely with multidisciplinary engineering teams and external stakeholders Head of Software Engineering – Embedded & Product Development - Candidate Profile Proven experience as a Head of Software, Software Manager, or Software Engineering Lead Strong background in embedded systems and firmware development Experience leading multidisciplinary engineering or product development teams Track record of building and developing high-performing technical teams Strong knowledge of full product development lifecycle Experience delivering technically complex products into production Confident in reviewing software architecture and detailed design This is a great opportunity to join an exciting, rapidly expanding electronic instrumentation company that is investing heavily in R&D. If you have any specific questions about this role, please contact me on (phone number removed)

Our Business Workdry International is a market-leading provider of engineered solutions for the handling and treatment of water and wastewater. Our Selwood, Siltbuster, Vanderkamp and Holland Pump business combined form a UK, European and US leader in pumping solutions, on-site water treatment, wet waste processing and the prevention of waterborne pollution, delivering an unrivalled range of rapidly deployable solutions. We are committed to excellence in solutions and services, staff training and development, sustainability and diversity, and provide an environment where every team member can thrive and progress to their full potential. About The Role We’re growing—and investing heavily in technology. As part of this growth, we’re looking for a talented Fullstack Developer to join our expanding IT team at the Chandlers Ford Head Office. This is a chance to work on end-to-end software solutions, build customer-facing platforms, and integrate with cutting-edge IoT systems that support our nationwide operations. You’ll be a senior contributor in our engineering team—helping shape technical direction, supporting junior developers, and delivering high-performance solutions that drive real business impact. If you're passionate about modern development, cloud-native architectures, and meaningful engineering challenges, this is the role for you. The role will operate under a hybrid working model of 1-2 days remote and 3-4 days in the office where we’re building our state of the art HQ! Main responsibilities: • Design, develop and deploy scalable web applications, covering both frontend (ReactJS) and backend (.NET, Azure Functions, APIs) technologies, • Implement customer portal features, including dashboards, mapping, role-based access control, and integrations with IoT telemetry, • Develop and maintain APIs (RESTful GraphQL ) ensuring clean contracts for internal systems, third-party services, and IoT devices., • Troubleshoot problems with Azure services within the Team (App Services, Storage, IoT Hub, Event Hub, Data Explorer, etc.)., • Exercise DevOps practices, including use of CI/CD pipelines, monitoring, observability, and automated deployments., • Support IoT device integration, ensuring telemetry is securely ingested, stored, and visualised. Qualifications & Experience Essential: • Proven experience in fullstack development, with expertise in both backend (.NET, C#) and frontend (ReactJS) technologies., • Knowledge of cloud platforms (Azure preferred)., • Experience designing and consuming APIs (REST/GraphQL), • Experience with ADX or alternative databases (SQL, NoSQL, etc) and data modelling., • Demonstrable experience with DevOps pipelines, CI/CD, and automated testing., • Strong understanding of secure coding practices, authentication (OAuth2, Entra ID/B2C), and role-based access control., • Excellent problem-solving skills and ability to operate independently., • Strong communication and collaboration skills with technical and non-technical stakeholders. What we can offer you We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life. Competitive salary Eligible for company bonus scheme (annual and quarterly payments) 25 days holiday (plus length of service increases) + 8 Bank Holidays Holiday buying (up to an additional week) Private Medical Insurance (PMI) for yourself Medical cash plan for yourself – reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships Pension scheme with contribution based on total earnings not just salary Life assurance protection at 3 x salary Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) Employee Assistance Programme (EAP) & access to Mental Health First Aiders Employee referral scheme (up to £1,000 per referral) Hybrid working (i.e., working from home and in the office) pattern Support for development and training This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments

Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. Additionally, the role holder will be responsible for all 1st line analysts operating in the region and therefore the ability to manage and inspire your team to deliver exemplary 1st line support services is key. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities Encompass line manager responsibilities for a group of 1st line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained. Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an 'always learning' approach to minimise unnecessary delays to ticket resolution. A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur. Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless. Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type). Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues. Critically the role holder will have empathy and patience, considering the user experience in every interaction. Carry out additional duties commensurate to the role. Substantive experience in a 1st Line support. Experience or enthusiasm and desire to manage a group of talented individuals. Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues. Technical Skill Set Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation. Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail. Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction. Always curious with a willingness to learn and adapt to new technologies and processes. Azure Windows/O365/Entra/Active Directory VMWare Networking Principles Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

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