It Support Engineer
27 days ago
Cheltenham
What’s in it for you • Exposure to global IT operations across multiple locations, • Hands-on experience with Microsoft 365, cloud tech and security initiatives, • Opportunity to work on projects and service improvements, not just support tickets, • A role with autonomy, variety and real impact, • Clear progression into senior support or engineering roles What you’ll be doing • Delivering 1st and 2nd line support to users (remote and occasional on-site), • Troubleshooting hardware, software, networking and M365 issues, • Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID), • Supporting endpoint management (Intune), • Handling IT equipment lifecycle (setup, deployment, maintenance), • Working with partners on incident resolution and escalations, • Contributing to IT projects, upgrades and improvements, • Maintaining documentation and identifying ways to improve services Must-haves • 1–3 years in IT support / service desk / MSP, • Strong knowledge of Microsoft 365, • Experience with Windows and Apple devices, • Understanding of Azure AD / Entra ID, • Strong problem-solving and communication skills, • Able to manage workload, take ownership and work independently Nice to have • Experience with Intune or endpoint management tools, • Awareness of ITIL practices, • Basic cybersecurity knowledge, • Experience in a multi-site or global environment, • Involvement in IT projects or improvements