Product Manager - Account, Loyalty & Booking
12 hours ago
Chester
• 💰 Salary: £55,000 - £70,000 DOE, • 🏡 Location: Hybrid - 2+ days a week in our Chester HQ, • 📍 Team: Product | Reports to: Head of Product, Guest Experience About Forge Holiday Group At Forge Holiday Group, we don’t just do holidays, we create memories. With market-leading brands like Sykes Holiday Cottages, Forest Holidays, and Bachcare in New Zealand, we’re 1,700+ strong and powered by four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact. About the Role We’re on a mission to transform how people book and enjoy UK holidays. As Product Manager - Account, Loyalty & Booking, you’ll shape the seamless, personalised, and rewarding digital experiences that bring guests back time and again. This is a high-impact, guest-facing role focused on conversion, engagement, and loyalty. You’ll own the full booking funnel - from sign-up to checkout and beyond, leading the evolution of our loyalty and membership proposition while ensuring every guest interaction feels effortless, trusted, and rewarding. What You’ll Do • ➡️ Own the product vision and roadmap for guest accounts, loyalty, and booking journeys., • ➡️ Define and prioritise problems across login, sign-up, checkout, and repeat bookings., • ➡️ Partner with UX and engineering to deliver intuitive, high-performing experiences., • ➡️ Champion experimentation through A/B testing and data-driven optimisation., • ➡️ Collaborate with CRM and marketing to enhance loyalty, referral, and reactivation features., • ➡️ Use analytics to understand guest behaviour and turn insight into measurable impact., • ➡️ Ensure brand consistency, trust, and accessibility across all touchpoints. What We’re Looking For Essential: • ✅ Proven product management experience - discovery, prioritisation, delivery, and stakeholder alignment., • ✅ Strong ownership of complex, multi-touchpoint user journeys., • ✅ Experience in conversion optimisation, checkout UX, or loyalty programmes., • ✅ Customer-obsessed with the ability to balance guest needs and commercial goals., • ✅ Data-driven and comfortable defining metrics, running experiments, and iterating quickly., • ✅ Clear communicator and natural collaborator who unites teams behind a shared vision. Forge Holiday Group Benefits • 💸 Annual bonus scheme, • 🏖️ 33 days holiday (+ up to 5 extra with long service), • 🎂 Birthday day off, • 🌱 Two paid volunteering days per year, • 👶 Enhanced Maternity & Paternity Leave (24 weeks maternity, 3 weeks paternity at 100% pay), • 🏋️ On-site gym & Chester HQ parking, • 💻 Hybrid & flexible working, • 🧠 Health cash plan, wellbeing discounts, and 24/7 mental health support, • 🎓 Training & development pathways, • 🏡 Exclusive discounts on holiday stays for you, family, and friends, • 🌟 And more… We’re passionate about diversity, inclusion, and authenticity. We welcome applicants from all backgrounds, if you need adjustments during the recruitment process, just let us know. 👉 Apply today to help us create effortless, personalised, and rewarding booking experiences that keep guests coming back for more.