Inbound Sales Advisor
2 days ago
Sevenoaks
Salary: £25,000 – £35,000 per year with strong commission scheme and on-call bonus. CJS Recruitment are looking for an Inbound Sales Advisor to join a leading provider of specialist cleaning and restoration services across residential, commercial, and industrial sectors. The business operates in high-pressure, time-critical environments, delivering essential services including biohazard and trauma scene cleaning, oil and chemical spill response, mould remediation, fire and flood restoration, and emergency clean-ups. This role is focused on managing all inbound sales enquiries to the business, providing a professional, empathetic and solutions-led service to clients who are often dealing with urgent and sensitive situations. Strong communication skills, organisation and a customer-first mindset are key to success in this position. As an emergency response business, the sales team works on a rota basis to cover evenings and weekends. Key Responsibilities: • Handle inbound calls, emails and live chat enquiries from new and existing clients., • Provide clear information on services offered, identifying client needs and offering tailored solutions., • Build and maintain strong relationships with customers, delivering a high standard of service throughout the enquiry process., • Work closely with sales and marketing teams to support business growth and conversion rates., • Achieve and exceed individual sales targets and performance metrics., • Accurately log client interactions and sales activity within the CRM system., • Stay informed on industry developments and competitor activity. Essential Knowledge, Skills and Experience Required: • Previous experience in a customer service or sales role (specialist or commercial services preferred but not essential)., • Excellent communication and interpersonal skills., • Willingness to work shifts, including evenings and weekends on a rota basis., • Strong organisation and time management skills., • Ability to work independently as well as part of a team., • CRM experience (BigChange / Job Watch desirable but not essential)., • Confident using Microsoft Office., • Proactive, resilient and results-driven mindset. What We Offer: • Competitive base salary with commission structure., • Full training and ongoing development., • Supportive and collaborative team environment., • Clear opportunities for progression within the business., • Pension, paid holiday and Employee Assistance Programme (EAP)., • Free on-site parking and health & wellbeing initiatives.