Sales Support Administrator
hace 4 días
Borough Green
About the Company: Working within the IT sector, in a dynamic well-established business in Borough Green, in customer service and sales support. Unicomp pride itself on excellent customer service, fast response times and flexibility in customer offering. We are a sales company selling spare parts for IT equipment and have an extensive service business in Retail and Hospitality. A truly international business, working with Global brands such as Epson, Citizen and PAX, you will join a friendly, but hardworking office with customer and business focus at its core. We are looking for reliable and friendly member of the office who is willing to join a high performing and structured team. Full training will be provided. About the Role: Customer services responsibilities. • Answering telephones enquiries - UK and Export, • Responding to Customer Emails - UK and Export, • Daily/Weekly/Monthly reporting to Customers, • Creating new customer accounts - UK and Export, • Processing quotes and orders on IT System, • Part identification using external websites/spreadsheets, • Check part number supersessions on external websites, • Identify part lead times and confirm to the customer, • Releasing pick tickets and check back orders, • Raising commercial invoices for despatch, • Part ship and contact customers when stock is booked in, • Downloading spares guides as required, • Monitoring service repairs, • Dealing with service queries, • Advising customer of warranty invalidations, • Contact Service customers requesting part authorisation, obtaining service Purchase Orders or payment, • Issue repair job numbers to service customers, • Dealing with customer complaints and returns, • Reports, • Assist with other departments as required, • Liaison with other departments Service support responsibilities: • Account management for service customers, • Service support for partners, • Ensuring smooth flow of work through workshop, • Obtaining Purchase Order numbers for repairs, • Monitoring statuses of repairs, • Responding to new customers, • Ensuring correct invoicing on repairs, • Liaising with Purchasing for timely delivery of parts, • Liasing with customers regarding receipt and return of units, • Supporting the effort to reach service revenue targets Qualifications: IT literate (Word, Excel). Required Skills: • Good organisational skills, • Good telephone manner, • Good attention to detail, • Conscientious with a strong sense of quality, • Strong customer focus, • Ability to work and take instruction from Managers but also to work independently, • Self-motivating with ability to prioritise own workload