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Join Our Client's Team as a Customer Service Manager! Location: Biggin Hill, Kent Contract Type: Permanent - Fully office based Salary: £34,000 - £38,000 (depending on experience) Our client, a leading eCommerce retailer specialising in access equipment and home and garden products, is looking for a Strong Customer Service Manager to join their dynamic team! Key Responsibilities: Lead, support and develop the UK customer service and office team Coordinate with outsourced customer service colleagues in the Philippines and team members in the Netherlands Allocate workloads and monitor team performance & Conduct regular performance reviews and team meetings Recruit, onboard and train new office and customer service staff Manage staff attendance, holidays and general personnel administration Establish and maintain appropriate office procedures and working practices Ensure customer enquiries, complaints, returns and escalated issues are handled promptly and professionally Develop and monitor customer service standards and KPIs & Identify opportunities to improve efficiency and customer satisfaction Monitor and take responsibility for the company's customer reviews Oversee office operations, facilities, suppliers, contractors, budgets, ensuring efficient business support and accurate record management across the organisation Coordinate cross-functional teams while driving process improvements, compliance, health & safety adherence, and the use of technology and automation to streamline operations and reduce manual workloadsWhat We're Looking For: Previous experience in an Customer Service Manager or Office Manager Strong Customer Service Experience and Skills Experience managing and developing a small team Strong organisational, time-management skills, excellent written and verbal communication skills & strong attention to detail A hands-on approach with staff and customers alike & a professional and confident approach to customer complaints and escalations Good working knowledge of Microsoft Office and other business systems A practical and commercially minded approach The confidence to make decisions and hold people accountable & the ability to work independently and use initiative Experience supporting HR administration would be advantageousWhat They Offer: 22 days of annual leave + bank holidays Private onsite parking The chance to shape how our established office operates A varied role within a growing UK and European eCommerce business Direct involvement with senior management and business operationsIf you're ready to make a positive impact and grow with us, we want to hear from you! Apply today and join a team that values your expertise and enthusiasm. To Apply: Send your CV and cover letter to the Bromley Office Angels inbox. Your future starts here! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Business Development Manager/Sales Manager/New Business Manager - Specialist Company - Borough Green/Hybrid** We are currently looking to add to our team at Harbourne Associates and looking for people with the right skills and characteristics who can help us grow. We do NOT need industry experience but people who are good at building relationships, speaking to people on the phone and commercially driven (Business Development Manager/Sales Manager/Account Manager/Internal Sales) Harbourne is a multi-division specialist recruitment business established in 2013. We operate across Building Materials, FMCG, Retail Head Office, Hair & Beauty, Food & Drink and Finance, alongside our interim and payroll division, HATC. We can match the role for the right person depending on what they can bring to the business as we are a versatile company. This is a partly warm desk with years of low hanging fruit alongside an account base that generated over £900k last year. The Role: • Win new retained and exclusive recruitment partnerships, • Develop senior relationships with HR Directors and MD-level stakeholders, • Increase fee levels and margin discipline, • Build structured pipeline reporting, • Work closely with delivery leads to ensure commercial alignment, • Contribute to long-term strategic direction of the business What We’re Looking For: • Strong experience winning new business, • Experience in any similar roles such as Business Development Manager/Sales Manager/Account Manager/Internal Sales, • Confident negotiating fees and commercial terms, • Comfortable operating at mid and senior stakeholder level, • Experience in multi-tier account management, • Motivated by building something long term, not just billing Package: • Basic salary negotiable for the right level of experience (OTE £100k+ realistic), • Uncapped commission structure, • Accelerators for overachievement, • Equity discussion after 12–18 months based on performance, • Hybrid working potential, • Direct involvement in strategic decisions