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Job description Parklands Surgery is a busy GP practice located in the centre of Chichester We are looking to recruit an additional member of staff to add to our current team of 6 friendly medical receptionists. 25.5 hours over 3 days (no weekends/bank holidays). · Hours of work between: 8am - 6.30pm, Monday - Friday, to be agreed, plus overtime available for holiday and sickness cover. The ideal candidate will need to possess extensive customer service experience, excellent verbal and written communication skills, be fully computer literate and be able to work under pressure, in a fast paced environment whilst providing the best possible care for our patients. Main Duties and Responsibilities • Provide a warm, caring and professional welcome to patients attending the surgery, • Answering patient queries., • Process patient requests and assist them in booking the most appropriate appointment., • Use clinical database (SystmOne)., • Assist with the effective recording of data onto the clinical system., • Record all patient contacts onto the computerised records in line with Practice protocols., • Processing requests for repeat medication., • Provide a high standard of customer service. Qualifications • O-Level / GCSE or equivalent English – Grade C or above – Desirable, • O-Level / GCSE or equivalent Mathematics – Grade C or above – Desirable. Essential Experience • Customer or Patient facing role, • Microsoft Office – in particular MS Word, Excell and Outlook. A computer literacy test will apply. Desirable Experience • Working in a busy reception (ideally in a GP or other NHS setting), • Administration, • Emis Web or Systm1 clinical system, • Working in an NHS environment, • Medical terminology, • Working with customer management systems (Looking up records and finding out information from computer systems). Personal Attributes • Able to communicate clearly with a wide range of people, • Professional and responsible attitude, reliable and punctual, • Able to work independently / self-motivated, • Able to use judgement and plan and prioritise tasks and workflows, • Able to take initiative and be resourceful when responding to enquiries, • Team-worker - flexible approach and able to adapt to changes, • Willing to develop and train according to the needs of the role, • Resilient, calm manner in busy environments, • Able to respect confidentiality and discretion. Please note: Successful candidates will be required to be checked by the Disclosure and Barring Service

Registered Children’s Home which falls under West Sussex. • It accommodates up to 4 Children, boys, and girls between the ages of 10 – 17 years., • All the Children will have suffered neglect, possible abuse, possible education related issues, mental health concerns and other associated behaviours., • The service includes residential care 52 weeks per year, 24 hours per day., • The service is regulated by OFSTED. Job Purpose. Be an appropriate role model to Children in the home and help meet their practical and emotional needs by providing support, advice, and assistance. • To help children address their concerns, and previous trauma and work with them to achieve well-being, education, enjoyment, and achievement, to form positive relationships, and to be safe., • To support children to prepare for future independence and self-sufficiency General Duties Ensure that Safeguarding is of the highest Priority. Strive to provide the best experience possible for the Children - enabling, engaging, and empowering them to achieve their aspirations. Ensure that all Legislation, Company Policy + Procedures are always followed. Support and Respect all Colleagues to the best of your ability. Always have a professional attitude. Be confident in the use of the Whistle Blowing Policy Ensure that your own professional Development id of high priority. Complete all mandatory training. Celebrate the smallest of achievements for Children and Colleagues. Celebrate birthdays, Festive Holidays and always create fun! Specific Duties • Work with children in the home, supporting them with their individual needs as outlined in their placement plan., • Ensure that Safeguarding and the protection of Children is always prioritised., • Ensure that you are working to the Company Ethos, Polices and Procedures., • Ensure children are treated with dignity and respect., • Support children to participate in the routines of the home and encourage them to take part in new activities., • Promote education and support children in attending school, accompanying the child if required., • Where children are out of education, support them with educational activities and work toward education outcomes., • Promote well-being in the home by ensuring the environment is free from bullying, prejudice providing a safe loving place to live.