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  • Helpdesk Technician
    Helpdesk Technician
    12 hours ago
    £13–£14 hourly
    Full-time
    Brighton and Hove

    Job Title Helpdesk SupportTechnician Job Summary We are seeking a reliable and customer-focused Helpdesk Support Technician to join our IT team. In this role, you will be the first point of contact for technical support, assisting users with hardware, software, and network issues. You will play a key role in ensuring smooth day-to-day IT operations and delivering excellent customer service. Key Responsibilities • Provide first-line technical support via phone, email, or ticketing system., • Diagnose and troubleshoot hardware, software, and network issues., • Log and track support requests, ensuring timely resolution., • Set up and configure desktops, laptops, printers, and mobile devices., • Assist users with password resets, account access, and system navigation., • Escalate complex issues to higher-level IT support when necessary., • Maintain documentation of common issues and solutions., • Support system updates, patches, and routine maintenance., • Ensure adherence to IT policies and security procedures. Requirements • Proven experience in a helpdesk or IT support role (or relevant internship)., • Basic knowledge of operating systems (Windows, macOS)., • Familiarity with Microsoft 365, email systems, and ticketing tools., • Understanding of basic networking concepts., • Strong problem-solving and troubleshooting skills. Skills & Competencies • Excellent communication and interpersonal skills., • Strong customer service orientation., • Ability to multitask and manage time effectively., • Attention to detail and a proactive attitude., • Ability to work both independently and in a team environment. Preferred Qualifications • IT certifications such as CompTIA A+ or ITIL Foundation., • Experience with remote support tools., • Knowledge of Active Directory and user account management. Benefits (Optional – Customize as Needed) • Competitive salary, • Health insurance, • Paid time off, • Professional development opportunities, • Friendly and collaborative work environment

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