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We’re recruiting a Service Delivery Manager to act as the primary point of contact for a large, dedicated public sector customer. This role goes beyond traditional operational service management. We’re looking for a dynamic, strategic professional who can take a consultative approach, guiding the customer through Continual Service Improvement while ensuring services are delivered in line with contractual commitments. You will own the relationship end-to-end, ensuring service excellence while proactively identifying opportunities to enhance quality, increase customer satisfaction, strengthen commercial performance, and drive long-term value. This is a highly customer-facing, strategically focused position where influence, insight, and leadership are as important as operational control. Key Responsibilities • Own the customer contract and service obligations, identifying risks, gaps, and mitigation plans, • Act as a trusted advisor to the customer, providing strategic guidance on service performance and improvement initiatives, • Lead Continual Service Improvement planning and execution, moving the relationship from reactive to proactive value delivery, • Plan, chair, and document structured Service Review Meetings with senior stakeholders, • Produce and present insightful Service Management Reports that focus not just on performance, but on improvement and forward planning, • Act as the senior escalation point for internal and external service issues, • Collaborate closely with Account Management to align on customer strategy and identify growth and value-enhancing opportunities, • Review customer P&Ls to ensure contract profitability, cost control, and commercially sound service delivery, • Monitor and report on KPIs, SLAs, and service performance, ensuring expectations are met while identifying improvement opportunities, • Deliver accurate business reporting, forecasting, and strategic insights to internal and external stakeholders, • Work cross-functionally to drive service evolution and enhance the overall customer experienceWhat Success Looks Like, • The customer views you as a strategic partner, not just a service manager, • Measurable Continual Service Improvement initiatives delivered and embedded, • High customer satisfaction scores, including NPS and service surveys, • Strong customer retention and long-term account growth, • Identification and delivery of upsell and revenue-enhancing opportunities, • Profitable, cost-effective service delivery, • Consistent SLA performance alongside visible service maturity and evolutionExperience & Qualifications, • ITIL v4 Foundation essential, additional ITIL certifications advantageous, • Minimum 2 years’ experience in a customer-facing Service Management role, • Background within IT, Managed Services, or Telecoms, • Experience managing enterprise or public sector customers desirable, • Demonstrable experience taking a strategic and consultative approach to service delivery, • Strong commercial awareness, including experience reviewing P&L performance, • Experience managing multiple customers or accounts concurrently, • Familiarity with ServiceNow or similar ITSM platforms, • Strong proficiency in Microsoft Office applicationsSkills to Succeed, • Excellent written and verbal communication skills, with confidence engaging senior stakeholders, • Strong influencing and negotiation capability, • Strategic thinker with the ability to translate data into actionable improvement plans, • Customer-first mindset with a focus on long-term value creation, • Resilient and comfortable operating in a fast-paced, high-visibility environment, • Highly organised, self-motivated, and able to manage competing priorities, • Proven ability to drive change, lead improvement initiatives, and deliver against deadlines

ServiceNow Solution Architect - Fully Remote - 3 months rolling - £600-£700 per day outside ir35My client is a global leading consultancy. They are on the hunt for a ServiceNow Solution Architect to join a central government client of theirs. Key Responsibilities:Design end-to-end ServiceNow solut

Team 17 Digital Limited is seeking to hire a Service Delivery Manager to work within our IT Services function. Hands‑on experience of an industry standard service desk platform such as JSM or ServiceNow. We are looking for an experienced and highly motivated individual who is prepared to challenge

The Knowledge Manager will manage and maintain the Knowledge Management practice. They will focus on processes, knowledge articles, and ServiceNow.

Experienced ServiceNow GRC, IRM, SecOps and RBVM Developer with strong leadership capabilities and expertise in implementing, customizing, and integrating GRC as well as SecOps modules on the ServiceNow platform. ServiceNow certifications focusing around Governance Risk & Compliance (GRC), Informati

ServiceNow SAMPro functionality. ServiceNow SAMPro in the last year. Working with ServiceNow ITBM, ADO.

You will join a strategic initiative focused on designing and scaling next-generation managed services offerings, with a strong emphasis on AI-enabled ITSM and intelligent business operations.The project is centered on shaping a market-ready service offering – defining how AI transforms service ma

My client, a leading ServiceNow partner, are looking to hire an experienced Engagement Manager for an initial 3-month period to assist with project delivery. To include project planning, implementation consulting, tracking the statement of work, resource allocation, escalation management, while acti

We’re partnered with a global ServiceNow Consultancy who are continuing to grow over the next 12-18 months, and are looking for an experienced ServiceNow Engagement Manager to lead high-impact digital transformation initiatives. As a ServiceNow Engagement Manager, you must have the following exper

A leading ServiceNow Elite partner is seeking a UK Sales Leader to drive revenue growth, market expansion, and strategic alignment with ServiceNow across the UK. Strong ServiceNow ecosystem background (partner or vendor). UK Sales Leader - ServiceNow (Elite Partner) - OTE £275-325k🌳.

A ServiceNow commercial expert with deep knowledge of the ServiceNow product suite including CMDB, ITSM, ITOM, and other core modules with the ability to clearly articulate their business value to C-level stakeholders. A ServiceNow Commercial strategist with the ability to translate complex platform

ServiceNow Architect Salary: £90,000 - £100,000 + Bens, Perks, Healthcare options, Pension Location: Manchester (UK wide 2-3days onsite)About the RoleWe're seeking an experienced ServiceNow Architect who is passionate about designing scalable, high-quality solutions that improve business processe

Job Description:Mandatory Skills: ServiceNow - SaaSResponsible for designing, implementing, and optimizing ServiceNow ITOM Event Management solutions using best practices. Key Responsibilities?Lead the architecture, configuration, and deployment of Se

A global technology innovator is seeking an experienced ServiceNow Manager in London. The successful candidate will lead ServiceNow HR implementations, facilitate workshops, and deliver technology solutions. Ideal candidates will possess strong ServiceNow application knowledge, client delivery skill

ServiceNow Developer (HRSD) - Hybrid/London - Up to £75,000 + Benefits. Opus Recruitment Solutions is seeking an experienced ServiceNow Developer (HRSD) for a hybrid role in London, offering up to £75,000 plus benefits. This is an excellent opportunity to join a boutique Elite ServiceNow partner d

ServiceNow Knowledge: Understanding or awareness of the ServiceNow platform. As a ServiceNow Team Leader in the Centre of Excellence, you will be responsible for the effective management and development of a global team of ServiceNow technical consultants of varying experience. The ServiceNow Centre

As a ServiceNow Developer, you'll play a key role in enhancing how we design, build, and deliver technology solutions. We're expanding our ServiceNow development team to support both our internal functions and our external facing Tech & Service department. Softcat is already well underway with a mul

ServiceNow programmes globally. Strong investment in ServiceNow capability and career progression. Senior Manager – ServiceNow Technical Architect.

A global satellite operator is seeking a ServiceNow Technical Lead to oversee the design and continuous improvement of their ServiceNow platform.

A leading digital technology service provider is seeking a high-energy Sales Director to drive growth for ServiceNow services in the UK. The ideal candidate will have 7-10 years of enterprise sales experience, with a proven track record in selling ServiceNow offerings. Strong relationship building a

They are seeking a hands-on ServiceNow Integration Developer to join their growing IT function. Develop and maintain custom ServiceNow integrations using JavaScript or Python. Integrate ServiceNow with platforms such as Salesforce, SAP/Sun, and HR systems.

ITSM, ITOM, and custom ServiceNow applications. You’ll take ownership of the technical direction, design, and delivery of ServiceNow solutions. Act as the primary technical authority on ServiceNow development.

A technology solutions provider in Greater London is seeking a ServiceNow Developer to lead the design, development, and implementation of ServiceNow solutions across the enterprise. Preferred qualifications include multiple ServiceNow certifications and experience with Agile methodologies. The idea

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government autho

A leading technology consulting firm is seeking an Enterprise Client Acquisition Director in Greater London.This pivotal role is aimed at spearheading business development in the UK enterprise market.The ideal candidate will have over 15 years of success in acquiring enterprise clients, a strong net

A leading IT services company is looking for an experienced ServiceNow CMDB Administrator in Canary Wharf, UK. The role involves managing CMDB integrity, implementing ServiceNow Discovery and Service Mapping, and aligning data structures with CSDM best practices.

As a ServiceNow Solutions Consultant, you will work closely with sales, delivery, and customer stakeholders to design scalable solutions and guide organisations through their ServiceNow journey. As part of this growth, they’re looking for a ServiceNow Solutions Consultant to lead technical pre‑s

We are on the hunt for a skilled ServiceNow Technical Consultant to join our team, responsible for delivering expert configuration, maintenance, and strategic guidance on the ServiceNow platform. Strong technical expertise in ServiceNow platform features, including ITOM, ITSM, IRM, or HRSD. As a Ser

Extensive experience in configuring the ServiceNow platform. ServiceNow Certified System Administrator. ServiceNow Certified Implementation Specialist (ITSM).

A leading technology firm is looking for a ServiceNow Technical Consultant to provide expert configuration and maintenance on the ServiceNow platform. The ideal candidate will have extensive experience in ServiceNow development and excellent communication skills to effectively engage with clients.

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the

Role – We are seeking an experienced ServiceNow SecOps Architect to lead the design and delivery of enterprise‑scale Security Operations (SecOps) capabilities on the ServiceNow platform. ServiceNow and cybersecurity tools. ServiceNow SecOps capabilities.

The ideal candidate has 5+ years of ServiceNow experience, strong ITIL knowledge, and excellent communication skills. A global satellite connectivity company is seeking a ServiceNow Technical Lead to enhance its IT services. This role involves leading the ServiceNow platform's design and delivery wh

The ideal candidate will have at least 2 years of ServiceNow development experience and a strong understanding of Agile methodologies. A leading technology firm in the UK is looking for a ServiceNow Developer to design and implement automation solutions and integrations with other internal systems.

Review business processes to leverage ServiceNow platform capabilities for improvement. ServiceNow Application Developer certification is a plus. Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow.

A recruitment organization is seeking a skilled ServiceNow SecOps Architect to lead the design and delivery of Security Operations capabilities on the ServiceNow platform. Ideal candidates will have strong experience in cybersecurity and ServiceNow modules.

This unique 'player-manager' role requires hands-on technical skills and experience with tools such as ServiceNow.

Lead the end-to-end transition from legacy systems to ServiceNow, with a strong focus on user adoption and behavioural change. Define and manage transition plans covering operating model changes, ownership, and new ServiceNow-based processes. Coordinate data migration and validation activities, ensu

A leading tech consultancy in Greater London seeks a dynamic sales professional to join their ServiceNow division.

We are seeking an experienced ServiceNow CSM Certified Architect with strong hands‑on development capability to lead the technical delivery of a multi‑workstream ServiceNow transformation programme. Configure ServiceNow Content Management & Publishing. ServiceNow Certified Implementation Special

We are seeking a forward-thinking ServiceNow SecOps Architect to lead the design and implementation of our security operations capabilities on the ServiceNow platform. Design and own the architecture for ServiceNow SecOps modules - including Security Incident Response, Vulnerability Response, Threat

The ideal candidate has over 10 years of pre-sales experience and proficiency with the ServiceNow platform.

The Business Analyst (ServiceNow & Integrations) is accountable for leading end-to-end business analysis across ServiceNow capabilities and the connected service ecosystem. Process analysis & functional specification (ServiceNow). Define detailed requirements for integrations across ServiceNow ↔ S

A prominent banking institution is seeking a skilled ServiceNow Developer (SME) to join their team on a new project. This role entails developing and customizing ServiceNow applications, focusing on service catalogues and integration.

We are seeking a ServiceNow Manager, capable of leading ServiceNow implementations, playing a leading role in client meetings, facilitating workshops, gathering business requirements and translating them into a technical implementation. They are looking for an experienced ServiceNow Manager with sig

Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable.

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government autho