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The Opportunity: Join our MeTS Settlement and Specialist Services Business Unit as a Mainframe Application Support Team Leader, where you'll lead a dynamic team of on-shore and off-shore professionals supporting critical mainframe systems for the UK Rail Industry. This role offers the opportunity to manage day-to-day operations whilst utilising your own technical skills to deliver enhancements and BAU support tasks as well as develop strategic expertise to drive modernisation initiatives for our key railway customers. This role is a remote working role (Mainland UK based) although there is an expectation that the candidate will attend the monthly team collaboration day in Chester and also be available for occasional visits to customer sites or Worldline sites as required. Day-to-Day Responsibilities: • Managing team workload and ensuring that at least 98% of ServiceNOW tickets are handled within SLA requirements., • Report progress and escalate risks and issues to Specialist Services Operational Team manager and customer stakeholders as required., • Develop own application knowledge alongside team leading activities in order to contribute to BAU support tasks and also to support strategic initiatives., • Attend monthly service reviews with customers and represent the team professionally., • Participate in problem management Root Cause Analysis (RCA) investigations and represent changes at Change Approval Board (CAB) meetings as necessary., • Perform on-call support as part of rota once familiar with the applications., • Review test plans and results from team members, ensuring quality delivery., • Prepare estimates and proposals in response to customer enhancement requests., • Provide team members with opportunities to discuss their individual performance and career goals through monthly 1:1s and annual performance reviews, all delivered in a psychologically safe manner., • Provide guidance and mentorship to junior team members on complex technical tasks., • Encourage team to identify improvements to processes and services in order to reduce recurring Incidents, improve customer satisfaction and drive new opportunities., • Ensure that knowledge of applications is being spread across the team in order to minimise the risk of knowledge loss., • Positively lead the team’s participation in wider Specialist Services team initiatives for potential application modernization and replacement projects. Who Are We Looking For: We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. Essential skills and behaviours: • Proven expertise in COBOL (both Batch and CICS) and JCL programming (5 years+)., • Proven experience leading remote teams and managing diverse workforces (2 years+)., • Proven experience of delivering application support to business critical mainframe services in 24*7 SLA-driven environments (5 years+)., • Proven experience of providing on-call support as part of a rota., • Excellent written and verbal communication skills in relation to both team and stakeholder management., • Strong attention to detail., • Previous experience of capturing user requirements and creating specifications, • Ability to handle multiple competing issues and prioritize them appropriately (e.g. prioritising Incidents based on priority level and SLA timelines, project deliveries etc.)., • As we support a number of large and complex systems for the Rail Industry, the candidate will need to be comfortable with quickly learning about new business contexts and be able to articulate their approach to this at interview., • Commitment to continuous learning and professional development for both self and team. Desirable skills and behaviours: • ITIL Foundation certification (Version 3+)., • Previous experience with using ServiceNOW (or equivalent service management tool) and JIRA/Confluence., • Previous experience of Mainframe Transformation or Migration projects would be advantageous., • Knowledge of UK Rail or other Transport sector experience would be advantageous., • Knowledge of some/all of the following Mainframe technologies would be advantageous:, • IBM Assembler., • ADABAS (using COBOL direct calls)., • NATURAL., • IBM MQ interface development.

Role – Onsite Deskside Support (L1/L2) Key Responsibilities: 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices., 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. 5. Administered approved software installations, updates, and security patching in coordination with IT policies. 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages. 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. 10. Assisted with Active Directory tasks, basic user account management, and smart hands support., 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. 13. Followed ITIL practices for incident, problem, and service request management in corporate environments. We have multiple job openings across APAC, EMEA, and LATAM, and we would like to invite you to register your profile with us. This is a quick and easy way to showcase your skills, certifications, and availability for potential opportunities. ➡ Register here: All information is securely stored and will be used only for verified projects. If you have any questions, please feel free to reply to this message.

Harvey Nash Group is seeking a Programme Manager for a 3-month contract in Southampton, with a focus on leading Wave 2 of a ServiceNow Next Generation Programme. The role requires proven experience in programme management, particularly in large-scale digital and IT contexts, and essential experience

A well-known HE organisation at the start of a ServiceNow implementation is seeking a Programme Manager to provide leadership, structure and delivery assurance from the outset. This role is critical in setting strong foundations for future phases. Key Responsibilities • Lead Wave 1 delivery of a ServiceNow implementation programme., • Establish programme governance, delivery cadence and controls., • Coordinate multiple workstreams including platform configuration, integrations and service design., • Manage delivery partners and internal stakeholders., • Ensure early‑phase risks, dependencies and design decisions are well managed., • Support transition planning into subsequent implementation waves. Skills & Experience • Strong and recent HE experience is advantageous, • Demonstrable experience leading ServiceNow or enterprise ITSM platform implementations., • Strong programme governance and early‑phase delivery capability., • Experience setting up delivery structures for multi‑wave programmes., • Confident working with technical and non‑technical stakeholders

A leading ServiceNow Elite partner is seeking a UK Sales Leader to drive revenue growth, market expansion, and strategic alignment with ServiceNow across the UK. Strong ServiceNow ecosystem background (partner or vendor). UK Sales Leader - ServiceNow (Elite Partner) - OTE £275-325k🌳.

Job Title: Sales Director / Client Partner – ServiceNow Services (UK). My client is seeking an experienced sales leader to drive growth of our ServiceNow services business across the United Kingdom. Proven success selling ServiceNow services in the United Kingdom market.

Design, configure, and maintain the ServiceNow platform, including ITSM/ITOM processes. Integrate PagerDuty with ServiceNow for real-time alerting, incident creation, and escalation workflows. Support platform upgrades, new ServiceNow releases (incl.

We are partnered with a ServiceNow Consultancy who specialise in helping organisations get the most from their ServiceNow platform by designing, implementing and continuously improving solutions that streamline operations and enhance user experience. As part of their continued growth, they are looki

GenAI and Agentic AI within ServiceNow. ServiceNow platform architecture. GenAI and Agentic AI in ServiceNow.

Build extensive technical product expertise on the suite of ServiceNow solutions and capabilities acting as a SME on all ServiceNow technical solutions and offerings. Konversational, you will be hands-on leading the technical implementations of ServiceNow in a consulting environment, with the respon

ServiceNow Technical Product Owner. ServiceNow Technical Product Owner. ServiceNow platform capabilities within a large-scale transformation programme.

ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) required. Experience with one or more project management software suites: MSProject, JIRA, ServiceNow PPM. Experience with ServiceNow PPM preferred.

ServiceNow Senior Technical Consultant DV Cleared Contract. We are looking for an experienced ServiceNow Senior Technical Consultant to join a growing xrnqpay delivery team, working on high-impact projects across enterprise and public sector en.

ServiceNow Architecture & Design Translate business requirements into high-quality ServiceNow solutions Act as a subject matter expert across the ServiceNow platform Lead design sessions and contribute to sprint and project planning Take ownership of technical requirements and components related

ServiceNow Technical Architect - DV Cleared Contract Location: Remote (UK-based with travel to client sites) Day rate: £600 - £700 per day Inside IR35 Clearance: Must hold active DV (Developed Vetting) clearance We are seeking an experienced ServiceNow Technical Architect to join a high-performing

ServiceNow Developer- SC Security Clearance- Essential Experience • Strong ServiceNow scripting skills with the ability to work across multiple ServiceNow modules, leveraging APIs, and delivering automation that enhances efficiency and user experience. Experience of developing integrations using R

ServiceNow Technical Consultant DV Cleared Location: Remote (UK-based with travel to client sites). We are looking for a motivated ServiceNow Technical Consultant to join a growing delivery team, working on impactful projects across enterprise and public sector environments.

ServiceNow Technical Architect / Developer. Understand business challenges and architect system solutions with ServiceNow. Leverage robust training and certification opportunities within the ServiceNow Business Group.

A government agency is recruiting a ServiceNow Solution Architect to provide governance and technical guidance for their ServiceNow® enterprise service management platform. The successful candidate will leverage in-depth knowledge of the ServiceNow Platform to support business decisions and ensure

ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules. Previous experience of ServiceNow. ServiceNow CMDB / CSDM knowledge.

A technology services company is seeking an experienced ServiceNow Program Manager to drive the successful implementation and management of ServiceNow Programs. The ideal candidate will have over 15 years in project management, proven expertise in various ServiceNow modules, and the ability to commu

ServiceNow certifications (CSA, CAD, CIS) are essential for this role, offering a competitive, negotiable rate. Platform 6 Ltd is seeking a remote ServiceNow S2P Technical Consultant/Architect in the UK or Europe, for a 6-month contract that may extend. The role involves configuring, building, and i

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government autho

A leading satellite communication company is looking for a ServiceNow Technical Lead in London. This role involves leading the design and delivery of the ServiceNow platform and improving IT service management processes. The ideal candidate has over 5 years of experience with ServiceNow, strong ITIL

The primary role of the Servicenow Architect is to propose and govern technical solutions, overseeing the quality of the solution architecture and design integrity. Expertise and experience with ServiceNow or an equivalent ITSM toolset. Experience in ServiceNow ITSM, ITBM, ITOM, CSM or HR products d

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government autho

We are on the hunt for a skilled ServiceNow Technical Consultant to join our team, responsible for delivering expert configuration, maintenance, and strategic guidance on the ServiceNow platform. Proven track record in implementing ServiceNow processes and best practices. Strong technical expertise

Work closely with Enterprise Architects to align ServiceNow with broader technology strategy. A global Automotive organisation is continuing to scale ServiceNow as a. This is a senior architectural role with responsibility for ensuring ServiceNow remains.

A global technology consulting firm in the UK is seeking an experienced ServiceNow Architect to lead the implementation and strategy for the ServiceNow platform. In this role, you will manage configuration and maintenance of various ServiceNow modules, ensuring alignment with ITIL processes. The ide

A global professional services organization seeks a ServiceNow Technical Architect Manager to lead critical ServiceNow programs and mentor developers. The role requires advanced scripting skills and cloud integration experience, along with a minimum of 5 ServiceNow CIS certifications.

A leading software company seeks an Account Manager to enhance product value for initial customers.The role requires over 5 years of experience in account management or sales within the software/SaaS sector.Candidates should excel at building relationships with executives and managing customer feedb

A leading software company in Greater London seeks an experienced account manager to partner with customers, drive product value, and develop strategic relationships.The ideal candidate has over 5 years in account management or sales, with a strong technical background and the ability to enhance cus

A leading consultancy in the UK is seeking an experienced HR Transformation Senior Consultant with strong ServiceNow HRSD expertise.

Champion thought leadership in the ServiceNow and enterprise transformation communities through publications, speaking engagements and client advisory. Define and execute a comprehensive technology roadmap for the Atos ServiceNow business across modules, industries, and functional domains. Incubate

ServiceNow Telecommunications Service Management. Experience integrating ServiceNow with OSS platforms. Implement and configure ServiceNow TMT industry solutions.

As a Manager of Customer Success at Moveworks, you will lead a team of Customer Success Managers focused on building meaningful customer relationships, driving measurable value realization, and positioning Moveworks the AI Employee Front Door for every customer in your portfolio.You will influence t

A technology solutions provider is seeking a skilled ServiceNow Specialist to implement and configure TMT industry solutions. Ideal candidates will have experience in telecom operations and ServiceNow Telecommunications Service Management.

Solid understanding of ServiceNow HRSD - including case management, lifecycle events, and employee journeys. Ability to translate business needs into practical, ServiceNow-enabled solutions. Senior ServiceNow HRSD Consultant | HR Transformation | Hybrid | Up to early £70s + bonus.

A leading consultancy is expanding its ServiceNow practice and is looking for an experienced ServiceNow Technical Architect, ideally holding the highly sought-after ServiceNow Certified Technical Architect (CTA) certification. ServiceNow Technical Architect (CTA). ServiceNow Certified Technical Arch

A global financial services firm in Greater London is seeking an experienced ServiceNow Developer. In this role, you will support and implement ServiceNow solutions, design, and customize applications. Candidates should have a Bachelor's degree, 4+ years in software development, and expertise in Ser

An international IT consulting firm is looking for a Senior CSM ServiceNow Developer to lead the design and development of ServiceNow solutions focused on ITSM and CSM modules. The ideal candidate will have solid experience as a ServiceNow Developer, strong expertise in CSM and ITSM, and excellent s

A leading tech company in Greater London is seeking a Developer Advocate to empower developers in building AI-driven solutions.You will create high-quality content, manage community engagement, and collaborate with various teams to enhance the developer experience.This role demands strong technical

Experience with ServiceNow is essential.

Leverage in-depth knowledge of the ServiceNow Platform and the ServiceNow product pipeline to future‑proof business and technical decisions. Your focus, in-depth knowledge of the ServiceNow Platform and the ServiceNow product pipeline helps future‑proof business and technical decisions. Defra’

A leading enterprise solution provider seeks a Senior ServiceNow HR Service Delivery specialist to join their team in London. The role requires stabilizing the ServiceNow platform, delivering scalable HR solutions, and engaging with stakeholders at all levels. Additional ServiceNow certifications ar

They are looking for an experienced Lead ServiceNow Consultant with significant experience leading and supporting ServiceNow HR implementations including planning, architecting, designing, building, and testing models/reports. We are seeking a ServiceNow Consultant capable of leading ServiceNow impl

With a strong technical background on ServiceNow Platform, you excel at guiding the delivery of high-quality IT services. Lead the design, implementation, and continuous improvement of ServiceNow Platform, ensuring alignment with industry best practices and organizational goals. Oversee the configur