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Service Desk Manager – MSP Location: Cardiff (Hybrid) Salary: Competitive Employment Type: Full-time, Permanent This is a fantastic opportunity for you, a Service Desk Manager to join a well-established Managed Service Provider based in Cardiff that is looking to appoint an experienced Service Desk Manager to lead their technical support function. This is a key leadership role within a growing MSP environment, offering the chance to shape service delivery, develop a high-performing team, and drive continual improvement across the operation. If you’re an experienced Service Desk Manager who thrives in a fast-paced MSP setting and enjoys balancing people leadership with hands-on operational oversight, this role will suit you perfectly. Key Responsibilities • Lead, mentor, and develop a team of 1st–3rd line engineers, • Oversee daily Service Desk operations, ensuring SLAs and KPIs are consistently achieved, • Act as the senior escalation point for technical and customer issues, • Drive continual service improvement across processes, tooling, and customer experience, • Manage resource planning, shift patterns, and workload distribution, • Produce service performance reports for internal stakeholders and clients, • Support incident, problem, and change management in line with ITIL best practice, • Assist with onboarding new customers and services into the MSP environmentWhat You’ll Bring, • Proven experience managing a Service Desk or technical support team within an MSP, • Strong understanding of ITIL principles (ITIL Foundation desirable), • Excellent leadership, coaching, and team-development skills, • Ability to remain calm, structured, and solutions-focused under pressure, • Strong communication and customer-relationship skills, • Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.), • Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructureWhy This Role Stands Out, • Opportunity to join a respected MSP with a strong growth trajectory, • Supportive leadership team and a culture that values continuous improvement, • Hybrid working model, • Investment in training, certifications, and long-term career development

A consulting firm is looking for an experienced ServiceNow Platform Business Analyst to enhance business processes on the ServiceNow platform.The successful candidate will have at least 4 years of experience in business analysis, with significant expertise in ITIL and ServiceNow.Responsibilities inc

A global consulting firm based in the UK is seeking a technical professional to engage with client leaders and influence ServiceNow integrations. Responsibilities include leading project delivery, interfacing with technical teams, and contributing to the improvement of implementation strategies.

Lead the architecture and delivery of enterprise-scale ServiceNow solutions, driving platform strategy, AI-enabled workflows, and multi-domain transformation across ITSM, ITOM, CSM, and HRSD. Define end-to-end ServiceNow architecture and platform strategy. IT experience, with 5+ years in ServiceNow

Provide guidance and support to junior consultants. ServiceNow Senior Technical Consultant DV Cleared Contract. We are looking for an experienced ServiceNow Senior Technical Consultant to join a growing delivery team, working on high-impact projects across enterprise and public sector environments

A leading ServiceNow Elite partner is seeking a UK Sales Leader to drive revenue growth, market expansion, and strategic alignment with ServiceNow across the UK. UK Sales Leader - ServiceNow (Elite Partner) - OTE £275-325k🌳. Own UK bookings across ServiceNow licences, services, and managed offer

Strong practical experience with ServiceNow ITSM processes (Incident, Problem, Change Management). Hands-on experience with ServiceNow upgrades and new releases (including Xanadu or similar recent versions). Experience configuring and supporting integrations, preferably PagerDuty ↔ ServiceNow.

As part of their continued growth, they are looking for a Senior ServiceNow Developer with strong experience SPM (Strategic Portfolio Management) to design, develop and implement scalable solutions across the ServiceNow platform. We are partnered with a ServiceNow Consultancy who specialise in helpi

Manage projects using the GlideFast Engagement Methodology based on the ServiceNow Adaptive Implementation Methodology (SAIF). ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) required. Experience with one or more project management software suites: MSProj

As a ServiceNow Architect, you will play a pivotal role in delivering transformational ServiceNow programmes for enterprise clients. ServiceNow best practices, design patterns, and platform capabilities. If you’re ready to take the lead on meaningful ServiceNow transformations and work at the fore

ServiceNow Technical Consultant DV Cleared Contract Location: Remote (UK-based with travel to client sites) Day Rate: £450 - £550 per day Inside IR35 Clearance: Must hold active DV (Developed Vetting) clearance We are looking for a motivated ServiceNow Technical Consultant to join a growing delive

Experience of developing integrations using REST, SOAP, MID Server, Integration Hub, and • Hands on experience developing on the ServiceNow platform • Strong knowledge of JavaScript, ServiceNow scripting, and ServiceNow API usage. ServiceNow Developer- SC Security Clearance- Essential Experience

ServiceNow Technical Architect - DV Cleared Contract Location: Remote (UK-based with travel to client sites) Day rate: £600 - £700 per day Inside IR35 Clearance: Must hold active DV (Developed Vetting) clearance We are seeking an experienced ServiceNow Technical Architect to join a high-performing

A leading IT consultancy in the United Kingdom is seeking a Lead Consultant to design and deliver high-quality ServiceNow solutions aligned with customer needs. Strong communication skills and relevant ServiceNow qualifications are essential.

ServiceNow Technical Lead – Insurance / FSO. You will lead hands‑on development, manage code migration and releases, drive automation using native ServiceNow tools, and mentor junior developers. Design and build scalable ServiceNow solutions aligned with best practices.

ServiceNow Delivery Lead/PM (ITOM/ITAM). We re looking for an experienced, delivery-focused ServiceNow Delivery Lead/Project Manager who can take a hands‑on role in driving these projects forward. Working closely with the core ServiceNow platform team to align delivery with wider platform strategy

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government autho

Solid understanding of ServiceNow HRSD - including case management, lifecycle events, and employee journeys. Ability to translate business needs into practical, ServiceNow-enabled solutions. Senior ServiceNow HRSD Consultant | HR Transformation | Hybrid | Up to early £70s + bonus.

A technology solutions provider is seeking a skilled ServiceNow Specialist to implement and configure TMT industry solutions. Ideal candidates will have experience in telecom operations and ServiceNow Telecommunications Service Management.

A leading consultancy in the UK is seeking an experienced HR Transformation Senior Consultant with strong ServiceNow HRSD expertise.

ServiceNow Telecommunications Service Management. Experience integrating ServiceNow with OSS platforms. Implement and configure ServiceNow TMT industry solutions.

As ServiceNow Platform Architect, you will act as the design authority for the ServiceNow platform, setting architectural standards, guardrails and patterns that shape all current and future implementations. ServiceNow is designed, extended and operated across a complex, multi‑region environment.

Platform 6 Ltd is seeking a ServiceNow Senior Architect for a permanent role within the UK, offering a hybrid working environment. Key qualifications include over 5 years of ServiceNow experience, ITSM expertise, various certifications, and strong communication skills. The salary is negotiable, maki

Engage with client leaders and architects to position ServiceNow as a digital transformation platform integrated with core systems. Interface with ServiceNow technical teams such as cloud infrastructure to successfully set up the SaaS platform.

A global Automotive organisation is seeking a skilled ServiceNow Platform Architect to define and govern the design and operation of ServiceNow across a multi-region environment. Ideal for candidates with extensive ServiceNow knowledge and experience in large organizations, particularly within autom

As a GIS & ServiceNow Field Service Management Analyst at Accenture, you will design, configure, and enhance geospatial and fieldservice solutions that support efficient field operations and data-driven decision making. You will collaborate with cross-functional teams to deliver scalable, user-centr

Akkodis is seeking a Senior ServiceNow HRSD Consultant to enhance HR transformation initiatives using ServiceNow. You should possess significant experience in HR transformation and a solid understanding of ServiceNow HRSD, along with the ability to engage in workshops and communicate effectively wit

Our client is a leading organisation within the ServiceNow ecosystem who has an immediate requirement for a hybrid working ServiceNow HRSD / S2P Senior Developer for a permanent hybrid role in the UK. ServiceNow certifications – CSA, CIS – CSM, ITIL v3 Foundation. The role will involve working w

Configure and develop ServiceNow IRM solutions in line with Now Create methodology and platform best practices. Turn user stories into well‑built ServiceNow solutions as part of an agile delivery team. At least 2 years of scripting experience on the ServiceNow platform.

The ability to translate business needs into ServiceNow-enabled solutions. It's a great fit for someone who's already worked with ServiceNow HRSD, enjoys the consulting side and wants to step further into strategy, design, and people-focused change. If your experience sits in the sweet spot between

The ideal candidate will have 3-5+ years of experience delivering requirements and process design for ServiceNow implementations.

Additional ServiceNow technical certifications (advantageous). Ensure CMDB data quality, accuracy, and completeness, aligned to the ServiceNow CSDM framework. Strong knowledge of ServiceNow CMDB and CSDM alignment.

A specialist consultancy is seeking a ServiceNow Technical Consultant with experience in Integrated Risk Management (IRM). Ideal candidates will possess relevant ServiceNow certifications and have 1-2 years of client-facing experience.

Added - 04/22/26 ServiceNow ITSM / HRSD Senior Architect - Hybrid working UK ServiceNow Permanent. ServiceNow certified – CSA, CIS-HRSD.

Akkodis is seeking a hands-on ServiceNow Technical Consultant to join their remote team in the UK. You will work on configuring, building, and developing within ServiceNow while leading discussions and mentoring junior members. Essential qualifications include ServiceNow CSA certification and experi

The role is responsible for configuring, developing, and managing Governance Process on ServiceNow. Building technical solutions on the ServiceNow platform based on project needs and process requirements. Good understanding of the overall architecture of ServiceNow.

Platform 6 Ltd is seeking a ServiceNow Tech Lead with over 5 years of experience in ITSM, ITOM, CMDB, IRM, BCM, S2P, TPRM, and Supplier Portal.

Capgemini is seeking a ServiceNow Platform Implementation Solution Specialist to enhance customer and employee experiences via ServiceNow solutions. Ideal candidates will have proven ServiceNow expertise and a deep understanding of customer and employee journeys.

ServiceNow administration and development experience. Experience operating ServiceNow in an FS or regulated environment. Experience with the ServiceNow IRM Module, highly preferred.

Technical Development – Design and develop solutions for ServiceNow workflow applications, including:. Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity. ServiceNow Expertise – Proven experience with the platform, focusing on

Our client is a leading organisation within the ServiceNow ecosystem and has an immediate requirement for a hybrid working ServiceNow Senior Architect for a permanent role in the UK. ServiceNow – 5 years+ experience (ESSENTIAL). ServiceNow certified – CSA, CIS – ITSM, IRM, CSM preferred; CTA.

The ideal candidate will have proven expertise in ServiceNow CMDB and a strong track record in ITSM environments.

ServiceNow certifications (CSA, CAD, CIS) are essential for this role, offering a competitive, negotiable rate. Platform 6 Ltd is seeking a remote ServiceNow S2P Technical Consultant/Architect in the UK or Europe, for a 6-month contract that may extend. The role involves configuring, building, and i

Experis is seeking a ServiceNow Developer based in the UK for a remote role. The role involves designing and developing components within ServiceNow, conducting technical workshops, and creating documentation.

Exalto Consulting is seeking a ServiceNow Delivery Lead/Project Manager in the UK for a contract role. Ideal applicants should possess proven experience in ServiceNow environments, strong ITOM/ITAM knowledge, and excellent stakeholder engagement skills.

A global IT services leader is seeking a ServiceNow Technical Lead to deliver insurance workflow solutions on the ServiceNow platform. Ideal candidates have 8-10 years ServiceNow experience, strong JavaScript skills, and a certification in ServiceNow application development.

A leading global technology firm is seeking a ServiceNow Developer in the United Kingdom to enhance customer platforms. This role involves project work and collaboration with technology teams to implement and support ServiceNow applications, driving efficiency and customer experience. Ideal candidat