Social Media Manager
1 hour ago
Chigwell
We’re looking for a part-time hands-on Social Media Manager who’s great with clients and excellent at setting the right expectations. You’ll own day-to-day social activity, manage content production, and act as the main point of contact for your clients—keeping them informed, supported, and growing. What You’ll Do Plan & schedule: Build monthly content calendars aligned to client goals and key dates. Coordinate production: Brief writers/designers and send post requests for content creation. Quality control: Review all content for brand, tone, and accuracy before scheduling. Strategy: Create and refine social media strategies per client (platform mix, pillars, cadence). Client calls: First month: weekly 15-minute check-ins per client Ongoing: monthly strategy calls Onboarding: Assist new customers, join onboarding calls, set expectations, and collect assets. WhatsApp support: Set up a dedicated WhatsApp thread for each client and provide timely support. Account management: Proactively manage relationships, surface insights, and identify upsell opportunities. Reporting: Ensure monthly performance reports are created and sent to clients on time. Internal comms: Join weekly internal calls; deliver weekly progress updates and status reporting. You’re a Great Fit If You Have 2–4+ years managing social for brands or agencies (freelance or in-house). Strong client-facing skills: expectation setting, clear communication, and calm under pressure. Proven experience building content calendars and guiding creative teams. Solid understanding of platform best practices (Instagram, Facebook, LinkedIn, TikTok, X). Comfortable with analytics and turning data into simple, useful insights. Excellent English writing and proofreading skills; strong attention to detail. Reliable, responsive, and organized with great follow-through.