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Helpdesk Analyst Location: Bracknell – 3 days office, 2 days from home Salary: £28,000 per annum + 2K bonus We are iHasco - your trusted provider for workplace eLearning. Turning dull lessons into dynamic learning for over 20 years. Our eLearning covers everything from Health & Safety, HR, Business Compliance and Soft Skills, all carefully crafted in-house by our team of experts. Our mission is to make eLearning brilliantly simple, helping businesses move faster, stay safer and build teams that are ready for anything. As part of Citation Group, we sit within a wider collective of businesses dedicated to supporting small and medium-sized enterprises across a range of essential services. We know that running a business means juggling a lot. Our mission is to ease these pressures by providing expertise, guidance, and solutions that enable business leaders to focus on what they do best. From HR and Health & Safety to Cybersecurity, E-Learning, and ISO compliance, we’ve got you covered. Citation has achieved strong growth through a combination of organic expansion and strategic acquisitions, continually broadening our expertise, services, and reach to create a one-stop shop that supports businesses across the UK, Canada and Australia. The role iHASCO is looking for smart problem-solvers who are detail-oriented, experienced and motivated to provide excellent service to our Clients and your iHasco colleagues. You will get to know the core features of our iHasco eLearning at an experienced level. The primary responsibility is to handle customer issues over the phone as well as through tickets, email and live chat. Technical Support must be able to identify the issue by troubleshooting and testing with the customer and work with the Development Team as needed, to resolve any issues to our customer’s satisfaction. You will have the opportunity to improve processes and customer experience by creating new knowledge about our product and providing your insights to fellow colleagues and the management team. We work in a very fast-paced environment so you will need to have good time management skills, be ready for challenges, be quick to learn and be proactive within the workplace. Crucially, you will need to be meticulous, have a pleasant, helpful manner and be able to deliver first-class customer support to not only our clients but in-house staff too. You’ll be working with a friendly, eager and committed group of people who appreciate a similar work ethic and a sense of humour! • Act as 2nd and 3rd line support - Provide professional technical support to iHasco clients via phone, Live Chat freshdesk and email updates and clearly communicating the outcome to clients and their iHasco Client Development or Customer Success Manager., • Understanding, Investigating and resolving technical requirements/ issues concerning client’s accounts, learners training or company software infrastructure., • Act as technical advisor on prospect calls supporting New Business colleagues as well with our Client Development and Customer Success teams to support our existing customers., • Provide guidance to customers how use SCORM files., • Meeting obligations of Service Level Agreements between iHasco and its customers., • Maintain a comprehensive and up to date understanding of the functionality and processes of iHasco systems in order to work efficiently and provide customers with solutions., • Providing cross functional feedback and insights to the teams on ways to better serve our customers and improve our product offering., • Become an expert in the iHasco product and helping others to do the same., • Become an expert in the wider Citation offering, along with its Altas platform., • Complete any reasonable ad-hoc requests as may be required on occasion. About you • Strong team player with a collaborative approach, • Multi-tasker with an ability to prioritise workload and problem solve., • Comfortable working with ambiguity and a commitment to gaining a full understanding of client situations., • Methodical approach to problem-solving and ability to use own initiative., • Results / customer satisfaction driven., • Discretion with confidential client information, • Proficient in Microsoft Excel and Word is essential., • Excellent communication skills – presentation, written and verbal are essential with both short-form (emails/chats) and long-form (documentation) What you'll need to succeed: • Previous 2nd or 3rd line customer support experience within a technical industry preferred., • Being familiar with creating screen recordings and voiceovers to demonstrate technical iHasco product features for existing clients would be desirable., • Familiarity with Jira is desired but not essential., • Salesforce working knowledge is desirable but not essential Here’s a taste of the perks we roll out for our extraordinary team members: 25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.

Overview Hours: • Full time (40hrs) Our Claims Services division are looking for new team members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation. We are looking for Recovery Representatives who will join our Damage Recovery Unit based in Aldershot, A busy team responsible for recovering damage to our vehicles for the whole of the UK & Ireland. Previous experience within Insurance, Claims / Debt Recovery or Sales is advantageous although not essential as full training is provided. You'll be all geared up for a day negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether it's maintaining accounts or interpreting loss data, you'll need a good eye for detail to ensure that we keep track of the numerous claims. You will be confident in recovering invoices and liaising with third party insurers, solicitors and other third parties involved. Everyday you'll be determining which claims must be worked, so we'll need you to demonstrate to us that you're able to make sound decisions based on your analysis of the situation. Along with this you'll be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation. If you are target driven and enjoy the challenge of a fast-paced environment, this could be the job for you! Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times. Responsibilities Damage Recovery • Reviewing damage claims and assigning collection strategies, • Negotiating with individuals, insurance companies, corporate customers and credit card companies, • Maintaining accounts of collections and incoming payments on claim files, • Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports, • Interpreting loss data in conjunction with debtor feedback in order to establish settlement needs and parameters, • Interpreting loss data in conjunction with debtor feedback in order to establish if claim is valid and/or if the claim needs to be closed, • Determining what claims must be worked in order to obtain payment The career path within the department is as follows: • Recovery Assistant, • Recovery Representative, • Senior Recovery Representative, • Recovery Lead Representative (Team Leader), • Recoveries Supervisor We are looking for motivated employees with a great work ethic to join our team, who have the following skills: • Demonstrated ability to make decisions, • A competitive spirit and the drive to meet targets and deadlines, • An ability to work independently and as part of a team, • Excellent communication skills and attention to detail, • Be understanding of the sensitivity of customers personal documentation and information, • Proven negotiation skills

Watch this short videoto hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Skills for the I

Military Veterans Charity Fundraiser/Account Manager.Experience not essential as full training is provided.A career that offers flexibility for your essential work life balance whilst supporting UK charities and local communities.If you love talking to people, want a long-term rewarding career, want

You’ll work within the NHS Talking Therapies (IAPT) framework, delivering short-term counselling interventions that are person-centred and guided by the Person-Centred Experiential Counselling for Depression (PCE-CfD) model. BANK NHS Talking Therapies Counsellor CfD Qualified. Nouvita Healthcare i

A leading mental health service provider in Greater London is seeking an Administrator for its Talking Therapies for Anxiety and Depression service.

Provide administrative and operational support to the Talking Therapies service, including referrals, screening, appointment coordination, record keeping and data monitoring. Service: Talking Therapies for Anxiety and Depression (formerly IAPT). Responsible to: Clinical Services Manager – Talking

A healthcare services provider in Derby is seeking an Operational Team Manager to oversee the Talking Therapies service.

Talking Heads is a growing language agency, based in Sheffield - we are looking to recruit interpreters for face to face interpreting work in the following language:.

A national mental health charity is seeking a Team Manager for their Durham & Darlington Talking Therapies service.

A prominent healthcare provider in the United Kingdom is seeking an experienced Operational Team Manager to oversee the Talking Therapies service in Derby.

A global staffing agency is seeking a skilled Video Editor to join their client, an advertising creative agency based in the UK.The role involves producing high-quality video content for various marketing campaigns, working under tight deadlines, and maintaining a collaborative approach with the cre

A healthcare organization is seeking a Psychological Wellbeing Practitioner to work in innovative Talking Therapies services in the UK.

A growing language agency in Sheffield is seeking multilingual interpreters proficient in Slovak Roma and English for flexible freelance work.Responsibilities include providing face-to-face interpreting for medical, legal, and social appointments.Candidates should possess qualifications such as Leve

Senior Practitioner Talking Therapies for Anxiety and Depression. Job title: Senior Practitioner Talking Therapies for Anxiety and Depression. Service: Talking Therapies for Anxiety and Depression (formerly IAPT).

You’ll work within the NHS Talking Therapies (IAPT) framework, delivering short-term counselling interventions that are person-centred and guided by the Person-Centred Experiential Counselling for Depression (PCE-CfD) model. BANK Bilingual NHS Talking Therapies Counsellor CfD Qualified.

You’ll work within the NHS Talking Therapies (IAPT) framework, delivering short-term counselling interventions that are person-centred and guided by the Person-Centred Experiential Counselling for Depression (PCE-CfD) model. BANK NHS Talking Therapies Counsellor CfD Qualified. Nouvita Healthcare i

Location: North West, England, United Kingdom | 🔄Self-Employed | ⏰ Flexibility to manage your own calendar.As a Critical Incident affiliate clinician, you will provide on-site group and individual critical incident support to TELUS Health's corporate clients within the UK and Ireland, on an as-

Location: North East, England, United Kingdom | 🔄Self-Employed | ⏰ Flexibility to manage your own calendar.As a Critical Incident affiliate clinician, you will provide on-site group and individual critical incident support to TELUS Health's corporate clients within the UK and Ireland, on an as-

Interviews will be held on the 8th of April.ABOUT USAt Spurgeons, we believe every child deserves someone who will listen.Through our Therapeutic Alliance, we provide accessible, high-quality counselling for children, young people and families who are experiencing challenges such as anxiety, trauma,

Location: Norfolk, England, UK | 🔄Self-Employed | ⏰ Flexibility to manage your own calendar |.In-Person Counselling services | 💼Own professional consulting premises.Are you a qualified mental health professional looking to make a meaningful impact while enjoying flexible working arrangements

Aspiring Child Counsellor - Woking Mental Health - SEN - Pastoral - Education and Training - Psychology - Criminology - Sociology - Graduate Are you looking to kick-start your career in the Mental Health Sector? Are you looking for a role where you can support the mental health of young people? This

Offer digital counselling and emotional wellbeing support to children and young people.Providing text‑based online counselling or psychotherapy, support and advice to children and young people within the iRespond clinical and operational model.Assess and manage the risks and needs of each service

Sixth Avenue, Blyth, Northumberland, NE24 2SY.SCP 20-25 £32,596 to £36,362 FTE.Student Counsellor, Term Time Plus 3 Additional Days, 15 Hours Per Week over 2 days.Bede Academy has an exciting opportunity for an enthusiastic and highly motivated individual to join our team.The post holder will prov

School Counsellor – Streatham, Lambeth.Reeson Education is supporting a large secondary school in Streatham that requires a School Counsellor from April 2026.This is a part‑time, ongoing contract.Mainstream secondary school in Streatham.Committed to high results and higher aspirations.Communit

A healthcare organization in Greater London is seeking a Band 7 / Band 6 High Intensity IAPT Counsellor to deliver effective brief treatments for diverse patient groups.Ideal candidates will have a minimum of two years experience in an IAPT Service and be accredited with relevant organizations.This

To provide time-limited counselling support to young people aged 12 to 21 years.Our YoungPeople’s counselling service provides 'free access' to counselling support for young people, aged 12‑21 years, who are resident in the City of York and not studying at university.The service is fully funded

A leading health services provider in the UK is seeking a Counsellor to offer professional and confidential workplace counselling services.This hybrid role requires a registered counsellor with a CBT qualification and experience in a demanding environment.Responsibilities include maintaining records

At Faircare Counselling, we are committed to providing accessible, compassionate, and effective mental health support through our online platform.Our team of qualified professionals delivers high-quality therapy sessions to clients across the UK, focusing on a diverse range of mental health challeng

A leading healthcare provider in the East Midlands is looking for a skilled CBT psychotherapist experienced in working with children and young people, as well as adults.The position involves a range of responsibilities, including delivering private therapy, collaborating with schools, and providing

A dedicated children's support charity in the United Kingdom is seeking a compassionate and self-motivated counsellor to provide one-on-one therapeutic counselling to children and young people in various settings.The successful candidate will manage their own caseload, collaborate with families and

School Counsellor Required: Woodford Green, Essex.Job type: Part Time, Permanent.We are a large, well-organised secondary school in Redbridge seeking an experienced and enthusiastic School Counsellor.The successful candidate will provide high-quality counselling to students experiencing a wide range

Contract Type: Part Time, Permanent.Hours: 3 days a week - 24 hours.Right to live and work within the UK is required for this role.Optima Health are the UK market leader of Occupational Health and Wellbeing services.Our heritage can be traced back to 1947 where we were pioneers in the provision of O

A reputable educational institution in the East Midlands is seeking a dedicated Counsellor/Mental Health Worker to provide therapeutic support to students in a part-time, fixed-term role until 30th June 2026.The ideal candidate will have a recognised counselling qualification at the Diploma level or

Kooth is a fast growing business with a social purpose.Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support to the nation.Working in partnership with the NHS, we are already the UK’s largest digital mental health platform fo

Kooth is a fast growing business with a social purpose.Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support to the nation.Working in partnership with the NHS, we are already the UK’s largest digital mental health platform fo

A Mental Health School in Newbury are looking for a Learning Support Assistant to work with vulnerable students between 4 and 18 with social, emotional and mental health needs.This is a fantastic opportunity to gain experience supporting vulnerable young people, perfect for anyone hoping of becoming

A leading healthcare trust in Greater London is seeking a Cognitive Behavioural Therapist to join its Neuropsychiatry team on a part-time basis.This role will involve providing psychological therapy to patients with complex neurological conditions.Candidates should have an honours degree in psycholo

A leading healthcare provider in Greater London is seeking a Senior Cognitive Behavioural Therapist to join their team within Ealing NHS Talking Therapies.

Harrow Talking Therapies is located at 12-14 Station Road, Harrow, HA12SL. Provide specialist psychotherapeutic assessment of patients referred to the CNWL Talking Therapies IAPT Service for High Intensity Counselling, based upon the appropriate use, interpretation and integration of complex psychol

A prestigious research team in London is looking for a motivated Genetic Counsellor to join their Women’s Precision Prevention team.This role involves providing virtual counselling and genetic testing support for innovative research studies on cancer prevention and risk management.The ideal candid

Thank you for your interest in a Counselling Placement at a Place2Be partner school!Click this link to view a map of our placement schools:Placement Map.We currently do not have any Friday placements across London, so please be mindful when applying that you can be flexible with availability.Please

Job Title: Accredited Counsellor.Location: Base locations in Sidcup and Lambeth, however further travel within London is required on an as-needed basis.Salary: £40,000 per annum, pro rata if part time.Right to live & work within the UK is required for this role.This role requires high level securit

The closing date is 23 March 2026.To provide a high-quality genetic counselling service at a regional specialist level for the population of Wales within the All Wales Medical Genomic Service.To help individuals and families deal with a genetic disorder.This is to be achieved by helping the clients

Counsellor Required: Durham, County Durham.Shire Healthcare are working with a leading provider of.This employer is an independent leading provider of specialist care and education.ADHD, and special educational needs.The candidate appointed be joining an MDT working with pupils and residents (7-19 y