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Customer Solutions Team Leader Job Purpose We are looking for an enthusiastic and inspiring Customer Solutions Team Leader to lead, support and develop our Customer Solutions team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences while helping others grow and succeed. As a key member of the team, you will lead all client communications with potential, new and existing customers, ensuring every interaction reflects our commitment to outstanding service. You will coach, motivate and empower Customer Solutions Advisors, building confidence, capability and accountability across the team. Through positive leadership, creativity and strong people management skills, you will help create a supportive and high-performing environment where individuals can thrive.Working closely with the Operations Manager, you will play an important role in shaping team performance, improving processes and ensuring customers receive a professional, consistent and positive experience.Reporting Line Reports to: Operations ManagerWhy Join Us? This is an opportunity to make a genuine impact within a growing and customer-focused business. You'll have the chance to develop and inspire a team, contribute to service improvements and play a key role in delivering exceptional customer experiences. We value collaboration, continuous improvement and fresh ideas, and we're committed to creating an environment where our people can develop, succeed and enjoy coming to work.Key Responsibilities The main responsibilities of the Customer Solutions Team Leader are:Provide clear day-to-day direction so customer enquiries are handled promptly, professionally and with a positive customer experience.Lead, motivate and support Customer Solutions Advisors by recognising strengths, building confidence and helping each person perform at their best.Coach and develop the team through regular feedback, guidance and agreed actions that improve skills, knowledge and service standards.Identify training and development needs, supporting continuous improvement and personal growth.Monitor performance and provide constructive feedback to encourage consistency, accountability and high standards.Create, review and improve working procedures to make service easier, more efficient and more consistent.Share performance information with management to support planning, development discussions and recognition of good performance.Support team members through challenges with practical help, coaching and encouragement.Encourage a positive team environment where different working styles, experience levels and individual approaches are understood and managed well.Ensure the team has the tools, information and support needed for smooth operations and high customer satisfaction.Support complex customer situations and complaints professionally, protecting the customer relationship.Delegate duties appropriately, considering strengths, workload and development opportunities.Engage with other departments to develop multiskilling, broaden team knowledge and support flexible working across the business.Act as a key link between management and the Customer Solutions team, supporting clear communication and fair resolution of issues.What We're Looking For Behavioural Expectations Takes personal responsibility for work, decisions and actions, understanding their impact on customers, colleagues and the business.Makes every opportunity count by approaching each interaction, task and challenge with care, ownership and focus.Works positively with others, helping colleagues share knowledge and achieve results together.Remains professional, constructive and solution-focused under pressure, change or challenge.Shows a desire to achieve by setting high standards, following through and taking pride in quality work.Achieves results in the right way through honesty, fairness and integrity.Communicates clearly and respectfully, listening carefully to customers and colleagues.Uses initiative and creativity to improve ways of working, motivate the team and encourage fresh ideas.Personal Attributes Communicates clearly, confidently and professionally with team members, customers, managers and other departments.Builds positive relationships across the business, engaging staff and departments to support cooperation and smooth operations.Demonstrates a positive, constructive attitude that helps people feel supported, encouraged and motivated.Works collaboratively, valuing different roles, experience levels and working styles.Uses creativity and initiative to motivate the team, solve problems and improve processes.Shows inspirational leadership by setting a strong example, encouraging ownership and helping individuals see the value of their contribution.Remains calm, fair and professional when managing pressure, challenges or conflicting priorities.In return you will receive:25 days annual leave per year increasing by 1 day every 2 years, up to a maximum of 30 daysEmployee Assistant Programme (EAP)Cycle to work schemeOnsite ParkingOnsite GymCompany PensionLife AssuranceJob overview:Full Time, PermanentHours: 37.5 per weekWorking Days: Monday - FridayWork Location: Bracknell, Office based.Job Types: Full-time, PermanentBenefits:Company pensionCycle to work schemeLife insuranceOn-site gymOn-site parkingWork Location: In personTPBN1_UKTJ

Maritime & Land Personal Assistant 3-Month Contract Farnborough (Hybrid Working) Competitive Rate of Pay We're supporting our client, a leading organisation within the defence and national security sector in the search for an experienced Maritime & Land Personal Assistant to provide dedicated executive support within a fast-paced and highly professional environment. This is an excellent opportunity for a capable and proactive PA with experience supporting senior leadership, managing complex schedules, and handling confidential information with discretion and professionalism. The Role As the Maritime & Land Personal Assistant, you will provide comprehensive support to a senior leader, ensuring effective diary and time management to enable the successful delivery of business objectives and customer commitments. You will play a key role in coordinating communications, managing priorities, and ensuring administrative processes run efficiently. Key Responsibilities • Provide proactive, high-level personal assistant support to senior leadership., • Manage complex and ever-changing diaries, ensuring the effective use of executive time., • Act as a key point of contact for internal and external stakeholders., • Manage email traffic and correspondence, prioritising urgent matters appropriately., • Escalate, delegate and track actions through to successful completion., • Coordinate meetings, including scheduling, agenda preparation, documentation and follow-up actions., • Build and maintain strong working relationships across leadership teams and wider EA/PA networks., • Maintain accurate, secure and confidential records, ensuring sensitive information is handled appropriately at all times., • Support the smooth running of day-to-day operations through effective planning, organisation and administration. About You To be successful in this role, you'll be a highly organised and confident professional with excellent communication skills and a proven track record of supporting senior stakeholders. Key Skills & Experience: • Previous experience in a Personal Assistant or Executive Assistant role supporting senior leaders., • Exceptional organisational skills with the ability to manage competing priorities effectively., • Strong verbal and written communication skills., • Ability to work autonomously and use initiative to resolve issues proactively., • Proven experience handling confidential and sensitive information with complete discretion., • Strong stakeholder management and relationship-building skills., • Calm and professional approach when working under pressure., • Advanced Microsoft Office skills and experience using virtual meeting platforms., • Flexible, collaborative and adaptable working style. Desirable • Experience within defence, aerospace, engineering, government, or other regulated environments., • Current Security Clearance.

Personal Assistant to ADS Membership Director and Head of SME Engagement Location: Farnborough, Hampshire Contract: Full Time, Permanent, 37.5hours per week, Monday to Friday Company- ADS Salary; competitive Contract Type; Permanent, fulltime role, Monday to Friday, 37.5 hours per week Working Pattern:; Hybrid working - 3 days in the Farnborough office and 2 days from home About ADS ADS is the UK trade association for the aerospace, defence, security and space sectors, representing more than 2,000 member organisations across the UK. We support businesses of all sizes through policy advocacy, market intelligence, networking opportunities, business development support and industry-leading events. Our members range from major multinational organisations to innovative SMEs, all contributing to the success and growth of the UK's advanced engineering and technology sectors. The Membership Team sits at the heart of ADS, leading member engagement, recruitment and retention activities across the organisation. Working collaboratively with colleagues from across the business, the team is responsible for delivering value to members through events, communications, account management and business development initiatives. The Role We are seeking a highly organised, professional and proactive Personal Assistant to provide dedicated support to the ADS Membership Director and Head of SME Engagement. This is a key role within a busy and dynamic team, requiring exceptional organisational skills, sound judgement and the ability to manage multiple priorities simultaneously. As a trusted member of the team, you will play a central role in ensuring the efficient management of senior leadership activities. You will coordinate complex diaries, manage meeting arrangements, prepare high-quality documentation and act as an important point of contact for members, colleagues and external stakeholders. Working with a high degree of confidentiality and professionalism, you will help ensure priorities are delivered effectively and that leaders are fully prepared for meetings, events and engagements. The role also supports the wider Membership Team, contributing to the delivery of membership services and helping to ensure ADS continues to provide exceptional value and engagement opportunities for its members. Occasional travel and attendance at events may be required. What You'll Be Doing In this varied role, you will provide comprehensive executive support to two senior leaders, managing diaries, coordinating meetings and organising travel arrangements. You will prepare agendas, presentations, reports, briefing papers and correspondence, ensuring information is accurate, professional and delivered within agreed timeframes. You will also monitor actions arising from meetings and projects, following up with stakeholders to ensure progress and completion. You will support the coordination of training sessions and meetings relating to ADS's CRM project, liaising with external providers and internal stakeholders as required. In addition, you will be responsible for maintaining accurate records within the CRM system, managing expense submissions and supporting the smooth operation of the wider Membership Team. Building strong relationships will be an important part of the role. You will regularly engage with members, senior leaders, colleagues, external partners and representatives from industry and government organisations, acting as a trusted and professional liaison on behalf of the Membership Director and Head of SME Engagement. About You You will have previous experience as a Personal Assistant, Executive Assistant or in a senior administrative support role, with a proven ability to manage busy workloads and competing priorities. You will be comfortable working in a fast-paced environment where attention to detail, organisation and discretion are essential. You will possess excellent communication skills and be confident interacting with stakeholders at all levels. Strong experience preparing reports, briefing packs, presentations and business correspondence is important, as is the ability to manage complex diaries, coordinate meetings and oversee travel arrangements. A strong working knowledge of Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Teams, is required. Experience using CRM systems or managing databases would be advantageous. Most importantly, you will be proactive, adaptable and able to build productive working relationships while maintaining the highest standards of professionalism and confidentiality. Why Join ADS? This is an excellent opportunity to join an influential organisation operating at the forefront of the aerospace, defence, security and space sectors. You will work closely with senior leaders, engage with a broad network of industry stakeholders and play an important role in supporting a function that sits at the heart of member engagement and business growth. If you are an experienced Personal Assistant looking for a varied and rewarding role where you can make a real impact, we would love to hear from you

Shopper Marketing Assistant Location: Bracknell (Minimum 4 days per week in the office) Pay Rate: £18.07 - £20.34 per hour Hours: 37.5 hours per week Contract: Maternity Cover The Opportunity We are recruiting for a Shopper Marketing Assistant to join a leading global FMCG business, To provide administrative support to the Marketing team. Reporting to the Shopper Marketing Manager, you will provide Administrative support to the team and play a key role in ensuring shopper marketing campaigns, promotional activity and customer-facing content are executed accurately and effectively across multiple retail channels. This role is highly operational and coordination-focused, making it ideal for someone who is organised, detail-oriented and enjoys managing multiple projects and stakeholders simultaneously. Key Responsibilities Shopper Marketing & Campaign Support Support the Shopper Marketing team with campaign planning, execution and post-campaign evaluation. Maintain and manage the Shopper Marketing Channel Calendar, ensuring all activations and key milestones are accurately tracked. Coordinate shopper and brand campaign activity, ensuring projects are delivered on time and to a high standard. Support Shopper Marketing Managers and Shopper Leads with day-to-day operational activities.Promotional Execution & Compliance Monitor customer listings and promotional activity across key retail accounts. Verify promotional pricing and campaign activation both online and in-store. Work with external merchandising agencies to ensure promotional compliance. Brief agencies on in-store execution requirements and expected standards. Review compliance reports and identify any corrective actions required. Analyse findings and provide key insights and recommendations to internal stakeholders and Key Account Managers.Digital & Website Management Maintain and update brand pages and "Where to Buy" pages. Ensure customer website links direct shoppers to the correct product pages. Audit customer websites regularly to ensure content is accurate and up to date. Support a seamless shopper journey from promotional activity through to purchase.Asset & Content Management Manage the distribution of approved product assets, including: Product images Product descriptions Marketing content Ensure retailer and customer websites display the latest product information. Maintain and distribute marketing materials through third-party platforms. Conduct regular content audits to ensure brand consistency and accuracy.Reporting & Analysis Prepare reports using internal and external data sources. Analyse competitor activity, category trends and campaign performance. Provide insights and recommendations to support future activations. Conduct in-store competitor and category reviews to identify best-in-class execution opportunities.Administrative Support Provide operational and administrative support across the wider Shopper Marketing team. Manage purchase orders from creation through to reconciliation. Place sample orders and track requests. Support project tracking, stakeholder communications and team administration.About You We are open to applications from both experienced Administrative professionals and ambitious graduates who can demonstrate relevant experience through placements, internships or previous roles. Essential Skills & Experience Strong organisational and administrative skills. Excellent attention to detail. Proficient in Microsoft Excel and the wider Microsoft Office suite. Strong analytical and reporting capabilities. Excellent communication and stakeholder management skills. Ability to prioritise workload and manage multiple projects simultaneously. Self-motivated with a proactive and collaborative approach.Desirable Experience Previous experience in Administration / Operation Administrative support FMCG, retail or consumer goods industry experience. Experience working with promotional campaigns, retail activation or customer content management. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser