Property Manager
7 days ago
Borehamwood
The Opportunity An exciting opportunity has arisen for an Assistant Property Manager to join a growing and professional property management team. This role is ideal for someone with strong organisational skills and a passion for delivering excellent customer service while managing a varied residential portfolio. You will play a key role in supporting the management of properties, ensuring maintenance issues are handled efficiently, compliance is maintained, and residents receive a high standard of service. Key Responsibilities • Manage a portfolio of residential properties, ensuring high standards of service are delivered, • Oversee reactive maintenance, raising job orders and coordinating contractors effectively, • Act as a key point of contact for residents, leaseholders, and clients, • Respond to customer queries via phone and email within agreed timeframes, • Provide regular updates to customers on ongoing works, projects, and queries, • Conduct site visits and produce detailed reports within set deadlines, • Coordinate major works, ensuring all legal notices and processes are followed, • Liaise with contractors, obtain quotes, and ensure value for money, • Assist with budgeting and monitor expenditure against budgets, • Support the preparation and distribution of newsletters and resident communications, • Attend and support resident meetings, AGMs, and client meetings, including minute taking, • Manage insurance claims and related processes where requiredCompliance & Administration, • Ensure properties remain compliant with all relevant legislation including H&S, Fire Risk Assessments, and asbestos regulations, • Maintain accurate records, documentation, and reports within internal systems, • Ensure all documentation, contracts, and communications are stored correctly, • Produce reports, budgets, and updates in line with deadlines, • Support the preparation of seller packs and property-related documentationWhat We’re Looking For, • Previous experience in property management or a similar role, • Good understanding of residential property management processes and compliance, • Strong organisational skills with the ability to manage multiple tasks, • Excellent communication skills, both written and verbal, • Ability to work independently and manage workloads effectively, • Proactive and customer-focused approach, • Experience using property management systems (e.g. Qube) desirable, • Working knowledge of Microsoft Office (Word, Excel)Desirable, • Progress towards or completion of a recognised property qualification (e.g. IRPM), • Experience managing budgets and contractor relationshipsPersonal Attributes, • Professional, reliable, and detail-oriented, • Strong problem-solving skills and ability to adapt to changing priorities, • Team player with a positive and proactive attitude, • Committed to continuous learning and developmentWhat’s on Offer, • Opportunity to develop within a growing property management team, • Ongoing training and professional development, • Varied and fast-paced role with real responsibility, • Supportive and collaborative working environment