Service Technician
hace 3 días
Saint Albans
Service Technician Salary: £38,000–£40,000 Type: Full-Time, Permanent Department: Operations Location: Flamstead (with travel to London and across the UK) Reporting to: Technical Manager Benefits: Pension, Laptop, Smartphone This is a great opportunity for an experienced Audio Visual or IT service professional who is looking to transition off the tools and progress into a supervisory role. Working full‑time from our clients office, you will provide remote support to contracted customers and coordinate service activity across the UK. This role offers a clear development pathway towards becoming a Service Supervisor. You will be the key point of contact for managing service tickets, organising engineer visits, and supporting customers remotely, while also carrying out occasional on-site service work. Experience using ServiceNow is essential. Key Responsibilities • Service Ticket Management:, • Manage all UK service tickets using ServiceNow and other tracking tools. Ensure all service reports are completed, sanitised, and shared with clients., • Engineer Coordination:, • Schedule and arrange service visits for UK field engineers., • Occasional Site Visits:, • Carry out on-site service visits when required, meeting agreed response times and completing all relevant documentation., • Preventative Maintenance:, • Arrange Preventative Maintenance Visits (PMVs) in line with contract agreements. Update and maintain asset registers after each visit and provide accurate feedback to the Service Coordinator., • Repairs & Technical Support:, • Conduct or arrange on-site repairs as appropriate, completing all paperwork and communicating updates with the Service Coordinator., • Customer Communication:, • Work closely with the Service and After Sales Coordinators regarding incoming service calls, follow‑up visits, scheduling, and customer expectations., • Reporting:, • Ensure all paperwork is completed accurately and submitted in a timely manner, keeping all records up to date., • Additional Duties:, • Minimum 3 years’ experience in an Audio Visual or IT service environment, • Ability to work independently, as part of a team, and under supervision, • Proactive, positive approach to problem-solving, • Strong attention to detail and excellent record‑keeping skills, • Solid understanding of integrated AV systems and their maintenance requirements, • Ability to manage your own workload and travel schedule, • Physically capable of performing service duties (including manual handling across multiple sites), • Basic understanding of Crestron, AMX, QSys, and Biamp systems, including the ability to distinguish software vs. hardware faults