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Who we are HatHats is a specialty coffee company with ten sites across Kent, an events trailer, a coffee van, a growing e-commerce business, and a fleet of HatHats To Go vending machines. Our sites run from Reculver and Faversham to Folkestone, Herne Bay, Canterbury and Discovery Park, with a presence at Hangloose Bluewater too. We are a small team doing work that a much larger business would need twice the headcount to deliver, and we are proud of that. Our people are curious, commercially minded, and genuinely invested in what we are building. We have recently completed a significant piece of internal work called Project Mirror, a full review of how we are structured, who owns what, and where we are headed. One of the clearest things to come out of that work was a new role: the person who will sit at the heart of how this business runs day to day. That is the role we are now hiring for. The role This is a PA role at the start. Within 12 to 18 months, it is designed to become a Chief of Staff function. Whether that happens depends on the person, and we will be honest with you about that from day one. Day to day, you will be the person who makes sure nothing falls through the gaps. You will manage the founder's diary and protect his time for the things that actually need him. You will make sure every instruction that leaves the leadership team has a named owner, a deadline, and a follow-up. You will chase actions, coordinate across departments, and be the calm person at the centre of a fast-moving business. You will also own some things outright from day one: all business insurance across every HatHats entity, booking and administration for our Events Division and Barista 999, oversight of our HatHats Hub support tickets, and day-to-day coordination of our IT and maintenance teams. You will support the build and tracking of our health and safety framework, help with new site projects, and very occasionally be available at weekends when the business needs you. There is variety, genuine responsibility, and real room to grow. There is also a lot to get your head around, and we would rather be upfront about that than undersell it. What you will own • Managing the founder's diary and ensuring his time is protected for strategic priorities, • Making sure every instruction from the leadership team has a named owner, a deadline, and a route for follow-up, • Chasing and logging actions from leadership meetings and briefings, • All business insurance across HatHats entities: named owner, renewal schedule, coverage tracking, • Booking and administration for our Events Division and Barista 999, • HatHats Hub ticket oversight and chasing, • Day-to-day coordination of our IT and maintenance teams, • Research and build of a head office health and safety framework within your first 90 days, • Supporting Project Mirror implementation: tracking progress, chasing outstanding actions, • Supporting new site projects and key hires as directed, • Head office compliance certificate filing and renewal scheduling, • HatHats To Go route administration and logistics coordination with Central Operations, • Maintaining the leadership action log after every meeting and briefing, tracking what is outstanding, and chasing named owners across the business before the next meeting so actions are completed not just recorded, • Booking and scheduling head office fire alarm and security checks, and forwarding related invoices to Finance You do not need a background in coffee or hospitality. You need to be organised in a way that other people notice. You need to be the kind of person who sees something falling through a gap and closes it before being asked. You need to be comfortable talking to a founder one minute and coordinating a maintenance engineer the next. • Experience in a PA, EA, or office coordination role, • Strong written communication and a clear, direct style, • Comfortable working in a fast-moving, multi-site business where priorities shift, • Confident managing up: the kind of person who will nudge a founder when something needs chasing, • Genuinely motivated by building something, not just maintaining it, • Comfortable with very occasionally being available at weekends for out-of-hours on-call cover What we offer • Salary of £28,000 to £33,000, dependent on experience, • A structured review at 12 months tied to role development toward Chief of Staff, • A real seat at the table: you will know what is happening in this business because you will be the person making it happen, • Staff discount across all HatHats sites and products, • A team that is genuinely invested in getting things right, • Based at our head office in Whitstable, Kent How to apply Apply through our listing on Reed. Please include a short covering note with your application telling us why this role is the right next step for you. We do not want a template. We want to hear from you.

Grounds Team Leader / Head Gardener Monday – Friday. 40 hours per week £36,000 - £45,000 per annum + Expenses / business mileage + Company performance bonus + Benefits Based at Barham Crematorium + regular travel to Charing Crematorium and Herne Bay Crematorium (travel time /commute factored into working hours) Permanent Have you always wanted to use your experience as a Ground Team Leader / Head Gardener in a role where you can truly make a difference every day? If so, we would love to hear from you! This role will be based at Barham or Charing Cemetery & Crematorium with regular travel to the other Barham, Charing and Herne Bay to shape the grounds plans across the division. Like many of our colleagues, you might not have considered our industry before, however, with on-going career development and a genuine opportunity to make a difference, you will find this one of the most varied and rewarding opportunities you could ever imagine. The role Working at our memorial gardens, crematorium grounds and cemeteries requires a level of care and respect not found in a generic job. We offer families a sense of comfort by ensuring that we provide a beautiful setting in which they have time to reflect and remember their loved ones in a way that is uniquely personal to them. As part of our busy central grounds team, you will work closely with colleagues and Crematorium Managers, on the plan for the gardens and grounds across the sites that you are responsible for. You will be able to use your creativity to shape this plan and ensure that we are championing biodiversity and working towards fulfilling our ESG strategy. You will also have managerial responsibility for the Gardening staff on the sites that you have responsibility for, ensuring that they continue to develop their skills and passing on your wisdom. You will be responsible for overseeing all grounds maintenance activity including: Scheduled memorial garden expansions and natural burial growth plans at Herne Bay and Charing. Developing and managing your direct reports. Plan, supervise and undertake the full range of grounds duties including, lawn maintenance, hedge trimming, leaf clearance, weed control, pruning, mulching, planting, gritting & snow clearance, clearing of debris and surface water drains. Assisting with interments / preparation of burial plots if required. Memorial fixing. Oversee the onsite waste management of refuse, recycling and green waste. General crematorium grounds duties including memorial cleaning and the preparation of ashes plots. At the request of the Head of Grounds, occasionally work at any Westerleigh Group site to support absences and provide expertise. Deliver in house training to grounds staff at other sites as instructed by the Head of Grounds Undertake the full suite of grounds related H&S compliance including RA, COSHH, HAVs, and recording machinery operator hours. Supervise grounds contractors. Undertake daily machinery checks and record operator hours. Health and Safety compliance. Performance Measures: Ensure grounds Service Level Agreements and Grounds Management Plans are adhered to as set by the Head of Grounds. Manage a grounds budget within agreed authorisation levels. Demonstrate our values and behaviours and lead a grounds team built on integrity. Positively engage with internal and external audiences at all opportunities. Provide technical grounds expertise to the Site Managers. Manage absence and work schedules with the Grounds Coordinator. Ensure full compliance with all Policies & Procedures. Schedule workplans to maximise safety and efficiency whilst minimising disruption.There is the opportunity for personal development and training on areas that you need to be upskilled in or have an interest in. About you Previous Team Leader / Managerial experience in a role that involves gardening e.g.: Gardening Team Leader, Grounds Team Leader, Head Gardener, Groundsperson, Grounds Maintenance, horticulture etc A sound understanding of cyclical grounds maintenance. A practical knowledge of plants and trees and a willingness to develop further horticultural skills. Level 3 Horticultural qualification or equivalent. Good basic knowledge of grounds H&S including RA, COSHH, PPE, HAVs etc. Must be willing to undertake further training including grave digging (if applicable to the site), PA1, PA6 spraying, trailer licence We are looking for someone who is a real team player with the desire to make a difference every day. Organised with excellent attention to detail. You will need to hold a full driving licence to be able to operate some of the machinery we use (e.g. ride on mower) as well as travel to other local sites when needed. Desirable experience: Digger, Dumper, Tractor, Manitou licence, Basic machinery servicing Grave Digging ICCM / COTs / LANTRA, IOSH Managing Safely, PA1 & PA6 Spraying certificates.What We Offer If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to the families we serve. No two days are the same and many of our Managers have developed their careers within the business. The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team. In addition to salary, you will also be eligible for the following benefits: Company performance bonus up to 5% £500 salary increase (pro rata) if FBCA Accredited cremator training completed Additional £500 increase (pro rata) on completion of memorial fixing training 25 days holiday Life Assurance Access to a wide range of retail discounts and wellbeing support Ongoing learning & development Pension scheme Employee Assistance / Occupational health support Program Mindfulness App The benefit we hope you’ll never need: Free Cremation benefit for Immediate family Mental Health Ambassadors Bereavement Leave Enhanced maternity & paternity pay Recognition scheme Free Flu jab Smart uniform and PPE provided Free parking What next? Start a rewarding career with us by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive