Coventry
Breakdown Centre Controller Coventry (Head Office – Office-Based)Full-time – 37.5 hours per week (flexibility required) The Opportunity We are working with a leading organisation in the commercial vehicle sector, seeking an experienced Breakdown Centre Controller to join their central operations team. This is a fast-paced, critical role responsible for managing vehicle breakdowns, defects and tyre incidents efficiently, ensuring the best possible outcome in terms of cost, service levels and quality. You will play a key part in keeping customers operational by making the right decisions first time, coordinating resources and managing supplier performance. Key Responsibilities • Coordinate and manage breakdowns, defects and tyre-related incidents across a national network, • Assess incidents and determine the most appropriate and cost-effective solution, • Allocate work to approved service providers, including workshops, dealers and mobile technicians, • Monitor supplier performance, ensuring adherence to service level agreements, • Control and authorise repair costs in line with budgets and contractual agreements, • Manage and challenge supplier invoices, raising purchase orders where required, • Track and control breakdown and tyre spend, • Review vehicle history systems to support informed decision-making, • Ensure timely communication between all stakeholders, including customers and suppliers, • Identify underperforming suppliers and recommend improvements, • Support recharge processes where applicable About You • Previous experience in a breakdown control, fleet maintenance, or workshop environment, • Strong technical knowledge of LGV/HGV maintenance and standards [Breakdown...er 2026_FR | Word], • Experience working in a high-pressure, fast-paced control room or operations environment [Breakdown...er 2026_FR | Word], • Understanding of relevant legislation (e.g. roadside safety standards such as PAS43) [Breakdown...er 2026_FR | Word], • Excellent communication skills with the ability to liaise at all levels, • Strong organisational and problem-solving abilities, • Commercial awareness with a focus on cost control, • A proactive, team-oriented approach with a strong work ethic What’s on Offer • Opportunity to join a well-established and growing organisation, • Key role within a centralised operations function, • Supportive team environment with opportunities for cross-training, • Competitive salary and benefits package