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Job Title: IT Engineering Manager Location: Bolton Office, 5 days per week Salary: £35,000 - £40,000 per annum depending on experience Job Type: Permanent, Full Time - 08:30 - 17:30 About us: At Digicomm 360, we deliver practical IT and telecoms solutions that help organisations across the UK work efficiently, whether in the office, remotely or hybrid. Based in Bolton, we offer hands on local support backed by strong remote capabilities. We're a collaborative, customer focused team with a genuine passion for technology and a commitment to doing the right thing. We're seeking a dynamic, enthusiastic individual to lead our IT Engineering Team. Reporting to the Managing Director, you'll oversee high-quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical expertise, customer service excellence and people management to drive continual improvement across the team. About the role: • Act as the senior technical escalation point for complex IT, telecoms, cloud, and network issues., • Oversee RMM dashboards, patching, AV, alerts, automation and compliance related maintenance., • Ensure best practice configuration, security, and lifecycle management of all client systems., • Support the standardisation of processes, technical documentation, and engineering workflows, • Deliver and oversee IT and telephony projects, including:, • Microsoft 365 migrations and modern workplace deployments, • Intune and CIPP onboarding, policies, and automation, • Hosted and on premises telephony systems, • Connectivity installations (FTTC, FTTP, leased lines, SIP circuits), • Server upgrades, virtualisation deployments, hybrid environments, • Network installations (firewalls, routers, switches, WiFi APs), • Manage project scopes, timelines, resources, dependencies and successful completion., • Attend client meetings and provide senior technical guidance., • Support account management through service improvement and solution recommendations., • Assist with vendor management, procurement and license renewals., • Promote cyber security best practices and ensure compliance., • Contribute to continual assessment and refinement of service quality, delivery, SLAs, and internal processes. About you: IT Infrastructure & Systems • Experience with Windows Server administration (on prem, hybrid, virtual)., • Virtualisation technologies: Hyper V, VMware., • Backup solutions: e.g., Veeam, Datto, Acronis., • Domain hosting, web hosting and platform management (cPanel/Plesk)., • Strong DNS understanding: A, MX, CNAME, TXT, SPF, DKIM, DMARC. Microsoft Cloud / Modern Workplace • M365 portal administration: user provisioning, policies, licensing and security., • Strong understanding of Teams, SharePoint and OneDrive., • Microsoft licensing knowledge and experience managing tenant configurations., • Endpoint Manager / Intune device management., • Exposure to CIPP or similar MSP automation frameworks., • Familiarity with Microsoft Copilot and AI assisted productivity tools. Telephony & Unified Communications • Experience with both on premises and hosted telephony systems., • Understanding of SIP trunks, call routing, PBX platforms and principles., • Experience with Teams Phone, call queues, auto attendants., • Hands on knowledge of VoIP deployments and troubleshooting. Networking & Connectivity • Experience with business connectivity services: FTTC, FTTP, leased lines, SIP circuits., • Skilled with network devices such as:, • SonicWALL & Watchguard firewalls, • UniFi networking, • Netgear Switches, • Managed switches, routers, and security appliances, • Strong understanding of VLANs, routing, firewalling, NAT, subnetting., • Experience with Wi Fi infrastructure (APs, controllers, heatmapping, diagnostics). MSP Tooling & Device Management • Experience with RMM platforms (monitoring, patching, AV, automation)., • Microsoft ticketing system., • Antivirus/EDR platforms and security tooling., • Software deployment, remote management and automation at scale., • Exposure to:, • Email signature software (e.g., Exclaimer), • Mail protection/security tools, • Password Protection Leadership & Professionalism: You are an inspiring role model who can motivate a team and drive efficiency. You possess the communication skills to translate complex technical concepts into clear professional advice for stakeholders. You are comfortable managing performance, setting development goals, and ensuring all operations adhere to company policy and H&S standards. You'll need to regularly interact with members of team and clients so all candidates need to be a clear, confident, and professional communicator, with outstanding written and verbal English skills. What we offer: • Competitive Salary, • Workplace Pension (subject to eligibility criteria), • 20 days per annum plus bank holidays, • Ongoing Training and Development, • Free secure car parking, • Company car If this sounds like you please hit apply to put yourself forward for the role! IT Engineering Manager, IT Support Manager, Technical Support Manager, Infrastructure Manager, MSP Manager, IT Operations Manager, Senior IT Engineer, Technical Lead, Service Desk Manager, Network Manager, Systems Manager, Senior Systems Administrator, Telecoms Manager, M365 Consultant, IT Project Manager.

Presales Consultant | £70,000 - £80,000 + OTE | Remote Azure | Cloud Sales | VMware | end-end sales cycle | Iaas | Paas | Private Cloud | Hybrid Cloud | I am currently supporting an Azure Partner in their search for a Presales Consultant. As a Presales Consultant you will be leading end-to-end sales cycles for cloud based solutions from discovery – proposal development, help design tailored cloud solutions across public and financial sectors. They deliver Cyber Security, Platform, Data and Migration solutions with automation. They need a Presales Consultant who can drive conversations from the offset. They’re looking for people with a history of cloud solutions sales and presales technical consulting, Hands on selling Azure services and have experience with managed services or cloud migration. This role is remote first but they do have offices in London/Reading if you want to go into an office. Salary is up to £80,000 for the right person and there is a solid bonus structure in place, Private medical care, solid pension, 25 days annual leave, certification training and more. Interested in finding more about this role? Apply to the advert or send your CV to adam.holmes@opusrs.com to apply.

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We are looking for an experienced Infrastructure Engineer who is looking to join a well-established and growing IT provider. Role Infrastructure Engineer Location Remote with travel to Barnsley office and customer related travel Salary Up to £42k with full expenses - overtime & out of hours pay and bonus General Career progression, great benefits and a supportive experienced team. The Role This is a key role for the Infrastructure Engineer within the UK Technical function covering Cloud & Server infrastructure and systems. Project Delivery Working alongside the delivery team you’ll be primarily assigned to the delivery of customer projects, this will anything from a 50 users O365 migration through to a domain rationalisation exercise with cloud migration. Typical duties will include creation of cloud / server solutions (physical and virtual / cloud) designs based upon client requirements. Active Directory designs and migration. Creation of implementation and test plans for delivery. Implementation of network solutions with post implementation support. Handover of project delivery to Service Desk and, where required, training of Service Desk Analysts. Service Desk Act as 3rd Line escalation point for Service Desk incident tickets. Investigation and resolution of allocated Incident Tickets and Event Notifications with agreed client Incident Categorisations with associated Service Level Agreements. • Be an escalation point for service desk tickets for 3rd line escalations., • Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation, • Ownership an input to solution designs at all levels (High Level, Low Level and Technical), • Creation of test plans to ensure required quality of implementations, • Creation of deployment plans to meet customer requirements and provide relevant levels of risk management, • Implementation of agreed and approved solutions to agreed quality standard within specified timelines, • Creation and maintenance of all required Documentation and knowledge base articles, • Providing senior technical input, to internal and customer meeting The Person • You will be motivated, customer centric and a strong communicator at all levels., • It is important that you are qualified in server or a cloud-based qualification., • Desirable to have MCSP or equivalent experience but not essential, • A bonus would be any experience in CCNA or Network, VMware, VCP or any cloud fundamentals like Azure/AWS or Google, but these are not essential. Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles.

The ideal candidate will handle incident management, infrastructure administration, and project work, requiring strong knowledge of Active Directory, VMware, and Microsoft 365.

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