Medical Information Specialist
3 days ago
Tadworth
Medical Information Customer Experience Specialist – Swedish Contract: 12 months Hours: 37 hours per week Location: Walton Oaks (Hybrid – 2.5 days per week onsite) We are recruiting a Medical Information Customer Experience Specialist (Swedish-speaking) to provide high-quality, accurate medical and technical information to healthcare professionals and patients/caregivers. This role plays a key part in delivering an excellent customer experience across multiple channels, while operating within strict regulatory and compliance frameworks. Key Responsibilities Medical Information Request Management • Research and respond to medical information enquiries via phone, email, webform, live chat, and post, in line with agreed timelines and quality standards., • Accurately document enquiries and responses in accordance with SOPs, work instructions, and regulatory requirements., • Identify and report adverse events and product quality complaints within required timelines., • Provide customer responses in Swedish using approved English-language source materials., • Support second-line medical information activities, including escalation management and content creation, where required. General Responsibilities • Ensure continuity and consistency of service across countries of coverage, working closely with Medical Information colleagues and local leads., • Identify and support continuous improvement initiatives to enhance processes and customer experience., • Represent Medical Information in country office activities where required, including meetings, reporting, and internal training., • Support country relationship management for designated markets., • Act as a point of contact for country-specific medical information updates and ensure data remains accurate and current. Required Skills & Experience Essential • Degree in a life science or healthcare-related discipline., • Native or C2-level proficiency in Swedish, with strong English language skills., • Strong written and verbal communication skills., • High attention to detail and a strong customer service mindset. Desirable • 1–2 years’ experience in medical information or a related role., • Pharmacy degree., • Understanding of regulatory and compliance requirements within a medical function., • Strong interpersonal and stakeholder management skills.