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Customer Experience Agent Location: Wakefield Hours: 37 hours per week Monday - Thursday: 8:30am - 4:30pm Friday: 8:30am - 4:00pm Pay Rate: £14.00 per hour Temporary ongoing Start date: 12 May Customer Experience Agent About the Role We are currently recruiting for a Customer Experience Agent to join a busy and supportive team based in Wakefield. This role would suit someone who is highly organised, detail-oriented, and confident working in a fast-paced customer-focused environment. The successful candidate will play a key role in supporting the customer journey by ensuring orders, queries, and communications are handled accurately and efficiently while delivering a high standard of customer service. Customer Experience Agent Key Responsibilities Handle incoming calls, emails, web chats, and customer queries in a professional and efficient manner Process and expedite customer orders while liaising with transport teams to provide accurate delivery updates Communicate with internal departments regarding urgent customer requests Take ownership of customer queries and ensure customers are regularly updated until resolution Accurately capture and maintain customer information using CRM systems Provide support to customers using online systems and websites Respond to electronic communications within agreed service level agreements (SLAs) Ensure customer orders are processed correctly to avoid duplication and delays Log customer queries, complaints, and follow-ups accurately within internal systems Prioritise workload effectively, including inbox management, reporting, and administrative tasks Recommend suitable delivery options to customers in line with company policies and procedures Maintain up-to-date knowledge through ongoing training and development opportunities Build effective working relationships with both internal departments and external customers Customer Experience Agent Key Working Relationships You will work closely with: Customers Customer Experience Team Manager Warehouse and transport teams Drivers IT support teams Procurement Sales and marketing teams Stock control and quality departments Requirements NVQ Level 2 in English and Mathematics, or equivalent experience Previous experience in a customer service or order management environment Strong understanding of customer care principles and service delivery Ability to prioritise workload, multitask, and work under pressure Strong IT skills, including Microsoft Office applications Experience using CRM systems Ability to work independently and meet deadlines Excellent verbal and written communication skills Strong interpersonal and problem-solving skills What We're Looking For A proactive and organised individual Strong attention to detail Ability to remain calm under pressure A team player with a positive and professional attitude Someone who takes ownership and delivers excellent customer service Keywords: Customer Service Advisor, Customer Support Administrator, Order Management Administrator, Customer Experience Coordinator, Sales Support Administrator, Customer Care Advisor, Order Processing Administrator, Customer Operations Administrator. Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn Consultant - Aleksandra Follert IndWin Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed) /> Many Thanks

A leading workforce solutions provider is seeking an Administrator for their warehouse in Lutterworth.

Nano Fibre UK is seeking a Warehouse Assistant in Bradford who will manage stock operations and support fibre broadband engineers. Responsibilities include picking and delivering stock, maintaining warehouse order, and ensuring compliance with HSE regulations.

Westray Recruitment Group is seeking a Warehouse Coordinator for a permanent position in the South of Durham. The role entails managing deliveries, liaising with warehouse staff, and ensuring stock accuracy.

Warehouse Inventory Coordinator. We are currently recruiting for a Warehouse Inventory Coordinator to join our client based in Swindon. Investigate stock discrepancies and report findings to Warehouse Management.

Quality Personnel is recruiting a Warehouse/Inventory Co-Ordinator to join a client in Milton Keynes. The role involves overseeing warehouse operations, managing inventory, and ensuring efficient materials handling.

The Logistics Coordinator – BESS Services is responsible for all day-to-day logistics, warehouse-facing activities, spare parts control, RMA process execution, and cost recovery for the UK Service operations. The Logistics Coordinator will visit the warehouse regularly to receive deliveries, c

A leading fashion retailer in Greater London seeks a Stock & Order Fulfilment Coordinator to manage their warehouse operations.

Careegrow LTD is looking for a highly organised Warehouse Administrator in Greater London to manage administrative tasks in the warehouse.

A leading hospitality group in the United Kingdom is seeking a Warehouse Assistant responsible for managing stock and ensuring efficient deliveries across departments.

Inspire Resourcing Ltd is looking for a Warehouse Administrator to support logistics operations in Chesterfield. The successful candidate will coordinate incoming drivers and visitors, manage booking of shipments, and support the warehouse team with onboarding and training records.

A leading recruitment agency is seeking a Warehouse & Logistics Administrator in Farnham, United Kingdom. Ideal candidates have experience in warehouse administration and logistics, along with strong problem-solving and communication skills.

A recruitment agency is seeking a proactive Project Support Officer to assist in a data warehouse development programme in Cambridge.

A Warehouse Customer Service Representative is responsible for handling customer inquiries related to warehouse operations, order status, shipments, returns, and delivery issues. The role ensures smooth communication between customers, warehouse teams, and logistics partners to maintain high service

They seek an experienced Warehouse Coordinator focusing on goods in, with solid warehousing and stock control experience. Liaise with warehouse staff reference delivery notes/documentation. Stock transfers between warehouses.

Principle is looking for a Supply Chain Coordinator in London (EC1) to manage inventory across multiple locations within a hybrid working environment.

Solina Group in Winsford, United Kingdom is seeking a Part-Time Samples Coordinator/Administrator to join their successful sales team.

Responsibilities: Early Operations & Dispatch Preparation: Opening the stores from 7:00am and preparing outgoing materials for installation teams Goods Receiving & Storage: Receiving, unloading, checking, and accurately storing inbound deliveries Order Picking & Packing: Picking and preparing job-sp

A job that feels like it matters because it does.You’re showing up for someone who needs support, encouragement or a bit of routine.Whether it’s helping with everyday tasks, listening when things feel overwhelming, or simply being a calm presence your work makes a real difference.You’ll help p

ACTUAL CLOSING DATE: Applications must be received by 10 May 2026 at 11:55pm.Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process.If you require to submit additional information to support your appl

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Temporary until 31st March 2027.Wednesday - Thursday, 10:00-15:15.We are looking for an enthusiastic Early Years Support Worker

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.You

Highlight any forecasted overspends or potential failures to the Manufacturing Coordinator.

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Team Leader – Production (Mechanical).We have an exciting new opportunity for a Team Leader, with mechanical bias/qualification, to join our team in our new Offsite Manufacture facility based Shawcross, Dewsbury.This is a permanent staff position with NG Bailey and would suit someone with experien

Team Leader – Caller Operations (Remote).We're looking for a Team Leader to take charge of our caller operations across multiple brands.We run both B2B and B2C campaigns, and you'll be managing a large team of callers working across a varied mix of projects.The role covers the full lifecycle: inte

Sleek Telecom – Field Sales Team Leader Opportunity (B2B & Residential).At Sleek Telecom, we’re scaling fast — and we’re looking for.This is not a build-from-scratch role.You must apply with your own team ready to deploy.Sleek Telecom is a UK-based provider delivering high-demand connectivit

The Cambian Group are a leading provider of residential care for children and young people.We are dedicated to creating a safe, nurturing environment where children can thrive and develop their full potential.Our residential services are designed to meet the needs of young people who require additio

From every day life, to changing someone's world.Including Your Own? Join Lifeways and become part of something truly meaningful.We are proud to be the UK’s largest supported living provider, helping people with autism, learning difficulties, acquired brain injury and complex needs live more indep

Please note: We are unable to consider Skilled Worker or Student Visa applicants for this role.Extraordinary Days, Every Day’.At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care.Our focus is on empowering independence, building confid

From every day life, to changing someone's world.Ready to Change Lives—Including Your Own?.Join Lifeways and become part of something truly meaningful.We are proud to be the UK’s largest supported living provider, helping people with autism, learning difficulties, acquired brain injury and compl

The Cambian Group are one of the UK’s largest independent providers of care and education for children and young people.We believe everyone has a personal best, and we are committed to helping our young people recognise and achieve their potential.An exciting opportunity has arisen for Residential

Do you want to meet new people, build lasting rewarding relationships and support others to live their best life? Join our team and feel the difference of a rewarding career.Lifeways – Specialist Support Services serving your local community.Are you looking for a career that transforms lives for t

We are hiring an experienced Senior Care Assistant for a well‑established elderly care home in Garforth, Leeds.This role is ideal for a Senior Care Assistant with care home experience who is confident leading shifts and delivering high‑quality elderly care.Provide person‑centred elderly care.L

From every day life, to changing someone's world.Are you ready to take the next step in your care career? Whether you're an experienced Team Leader or a passionate Support Worker with a Level 3 qualification in Health and Social Care, this is your opportunity to lead, inspire, and make a lasting dif

Residential Childcare Support Workers to work full time 35 hours plus 2 sleep ins per week with the opportunity to work additional hours.You will be working on a rota basis which may include evening and weekends.Flexibility in your availability is a must!.Our vision is to make a positive and lasting

Funeral Operations Team Leader.Please make sure you read the following details carefully before making any applications.E & M Newsome Funeral Directors - covering the Rotherham, Barnsley & Pontefract areas.We're looking for a compassionate and reliable individual to join our team at E &

IPS is working with a Global Insurer that is building a new Claims team in Leeds to support its London office.The Leeds team will oversee day-to-day claims activity and handle high-volume, lower-value claims within the London market.Find out if this opportunity is a good fit by reading all of the in

Nights Senior Care AssistantWhen registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.Position:Nights Senior Health Care Assistant.Want to make an application Make sure your CV

Complex Care Assistant Lindley £15.Permanent contract available after successful probation Applicants must have the right to work in the UK (no sponsorship available).Must be a driver with access to your own car.This role is open to female applicants only under the Equality Act 2010 due to specific

Morning Care Assistant - Chichester & Surrounding Areas.Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Pay:£14-£15 per hour + mileage.Hours: Guaranteed hours available.Working times are between 07:00-13:00 (can be flexible).We'

Counterbalance Forklift Production Line Operatives Earn £14-15 per hour Looking for a role that combines forklift skills with production line or Canning line experience? We are hiring Counterbalance Forklift Production Line Operatives for immediate starts with a leading client in Bedford! What You

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Residential Team Leader - Children's ServicesAre you passionate about making a positive difference in the lives of children and young people? Do you have the leadership skills to ins

Job Description We are looking for a dynamic, enthusiastic, and highly organised individual to join us as a Team Leader at our Extra Care service in Leeds.You will work alongside our Registered Manager to lead the coordination and management of our person-centred support for older adults.Working wi

Job Description Title: Team Leader (Product Partnerships) Reports to: Head of Group Sales Department: Product Partnerships Hours: Permanent, full-time (39.Mon to Thursday 9:00am to 6:00pm and Friday 8.Location:Huddersfield, HD22XB Who are we? We are Ello Group, the people who create everlastin