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Job Title: Operations Manager (Serious Injury) Level: Manager Reports to: Director of Legal Services Operations Purpose of Role A member of the leadership team, the operations manager will be responsible for the driving operational excellence, effective leadership and management of the Serious Injury operations including onboarding, colleague engagement, customer service, MI & Data reporting, resource planning and people performance & routines. This role is accountable for achieving agreed KPIs, embedding continuous improvement, and ensuring compliance with regulatory and technical standards. Success will be defined by consistent delivery of performance targets and demonstrable impact on business outcomes. Key Accountabilities: Leadership & Management of Serious Injury Operations · Lead & motivate all colleagues through Team Leaders to achieve performance targets, high engagement and excellent customer service. · Create a culture of continuous improvement and high levels of colleague engagement who contribute to the overall operational plan · Motivate and lead the team, through the Team Leader community being accountable for oversight and management of all performance metrics across your direct reporting line · Anticipate operational risks and issues establishing plans to mitigate negative impacts on case progression, customer service, regulatory compliance and technical quality · Lead the ongoing analysis of process performance and design of new process initiatives to enhance service, efficiency and financial performance. Support strategic change programmes to deliver new solutions. · Own & manage the documentation of all agreed operational processes ensuring regular checks and balances against agreed practices and ensuring actions in place to resolve adherence gaps. Operational Planning, Resource Management & Performance Reporting · Accountable for resource planning for Serious Injury including full visibility of recruitment, attrition and talent moves across all areas. To also includes resource planning and productivity performance · Responsible for all operational performance including monitoring and analysis of case progression, productivity, cash income & client service excellence · Coordinate and support the Serious Injury Operational Plan to ensure delivery of all agreed activity and initiatives including systems, process, people, customer, trading tactics, business projects and key client requirements. Colleague Capability & Talent Development · Build a high-performing, engaged team through coaching, mentoring, and development plans. · Responsible for maintenance and development of the skills and talent frameworks across Serious Injury to ensure consistent pipeline of colleagues available to fill vacancies as required. · Identify key talent and develop individual plans to accelerate capability within the department as well as into others areas of the business. Key Performance Indicators Your KPIs and Objectives will be discussed and agreed with you on a one-to-one basis. You will have regular one-to-one meetings with your line manager to review your performance against these objectives and identify any areas for development and/or required support. · Acceptance Rates / Conversion of new recommendations. · Case Progression · Cash Flow and cycle times · Financial & Trading Performance · Recruitment & Attrition Rates · NPS / Customer Satisfaction / Trust Pilot and other service relating metrics. · Colleague Engagement Rates · More will follow as role grows. Person Profile A results-driven leader with proven ability to deliver operational performance in a fast-paced, high-performing environment. A person who is personally motivated by creating team capability and harnessing business values and purpose to generate an environment of high performance and contemporary learning. · Demonstrates accountability for measurable outcomes · Drives success through people management, process excellence, commercial and risk management · Strong analytical and problem-solving skills with a focus on data-driven decisions · Inspires and motivates teams to achieve ambitious targets · Pragmatic and decisive, balancing strategic vision with operational detail · Ability to translate strategic objectives into measurable operational plans · Skilled in performance management techniques and coaching for results · Expertise in resource planning and risk mitigation · Track record of driving continuous improvement and efficiency gains · Acts with drive, pace and passion and able to work in a fast moving environment · Able to make informed and timely decisions showing responsibility for outcomes whether positive or negative · Emotional Intelligence by understanding their own emotions, as well as empathising with others and maintaining a positive work environment · Demonstrate consideration of our company values in day to day decision making. · Be a cultural ambassador by displaying our values and behaviours in every aspect of the work they do. · Willing to explore and embrace new technologies which can support the business and our clients into alternative ways of managing their claims Essential · Previous experience of leading an operation 150FTE plus which included resource planning, recruitment, managing performance & productivity, ideally in a professional services environment. · IT skills – including Microsoft Word; Microsoft Teams; PowerPoint & Excel. Any experience of Power BI or similar data tools would be useful. · Strong capability in managing and making decisions in allHR processes · Financial acumen to understand and manage budgets and P & L · Experienced in the use and interpretation of MI and data and able to present to executive level as and when required. Personal Development There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience and develop a career within Minster Law. Salary Information The annual salary range for this role is £50,000 - £70,000. Equal Opportunities Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone. We’re an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read our commitment to equality and diversity on the Minster Law site. Final note • The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion.

The role will include flying single-pilot HEMS operations on our EC135 helicopter normally with a 2-person Critical Care Team, based at RAF Benson.

The role of this team is to support the day-to-day activities of scientists working in our labs and pilot plants and to ensure a safe, efficient and well-maintained facility. Manpower are currently seeking an interim Laboratory & Pilot Plant Operations Coordinator to work with our global FMCG client

Regional Manager - Trans Support PilotRemote working (ideally based in South West England) with occasional travel to our Manchester officeWho Are We?Nationally significant and focused on a fair and equal society, we are the LGBT Foundation, a charity supporting the needs of people who identify as le

A leading airline in the UK is seeking Ready Entry Pilots for the E190 and A320F.

An aviation assessment company in Leeds is seeking a Second Officer to support the flight crew throughout all operational phases on modern Airbus aircraft.The ideal candidate must have a minimum of 100 hours of multi-engine time and be current on the Airbus A320 Family type rating.Responsibilities i

Summer holidays in Devon around Sidmouth Folk Festival time introduced me to Folk Music and it’s a love that’s stayed throughout my life.I was the guy with long hair, Monsters of Rock T-shirt and leather jacket sat in the corner of The Anchor nodding along to sea shanties).So when the opportunit

Pilot Benefits: Explore the additional benefits that our Pilots enjoy. Join Us for an Exclusive Webinar: Opportunities and Lifestyle for Experienced Pilots at Jet2. Date and Time: Wednesday 25th February 2026, 15:00 UK Time · Hosted by: Members of our Flight Operations Management Team, current line

Une école de pilotage réputée au Royaume-Uni recherche un Chief Flight Instructor (CFI) pour superviser les instructeurs de vol et assurer la qualité des formations pratiques.

A leading UK airline is seeking pilots for their Airbus A320 fleet, hiring for all ranks including Second Officer, First Officer, Senior First Officer, and Captain. Candidates must meet specific flying hour requirements, hold a valid UK Pilots Licence, and possess an A320 Type Rating.

A major airline is seeking skilled Airline Pilots to ensure safe and efficient flight operations while contributing to sustainability initiatives.

PIC hours refer to Pilot‑in‑Command time and do not include PICUS. Pilot Open Days — UK & Ireland.

International Students: Please do not contact this school regarding Free Pilot Training, Sponsorship, Financial Assistance, or Guaranteed Job Placements. PCC FORBIDS charging pilots to Apply or Train.

Sustained growth with a strong focus on pilot lifestyle, wellbeing, and development.

A private aviation firm seeks an experienced professional pilot with valid FAA and EASA licenses for a unique opportunity. Candidates must have experience as a single-pilot jet operator and hold type ratings for PC-24 and C525.

Knowledge of and exposure to Microsoft Co-Pilot Studio, Azure DevOps, DevSecOps, and D365 would be useful. Develop using Microsoft Power Platform; familiarity with Co-Pilot Studio, Azure DevOps, DevSecOps, and D365 where relevant. Senior Low-Code Engineer, Low-Code Developer, Power Platform, Co-Pilo

A leading UK airline is seeking Non Type-Rated Pilots, with opportunities across ranks including Captain, Senior First Officer, and more. Candidates must hold a valid UK Pilots Licence and meet specific flight hour requirements. A great opportunity for pilots looking for career progression and a sus

Hold or have held a Multi Pilot Aircraft Rating, a minimum of 500 flight hours or 100 route sectors on a Multi Pilot Aircraft. Candidates who were not successful at initial screening, video interview, capacity testing or assessment centre stage can now reapply for the pilot recruitment campaign afte

As a 737 Technical Pilot you will have the opportunity to work with professionals from across the industry and positively affect safety and operations of Boeing flight operations and that of our customers, world-wide. You will interact with pilots, managers, regulators, executives, peers, supporting

Remote Pilot - Uncrewed Aircraft Systems (UAS). Phoenix Solutions & Consulting have partnered with a leading civil and military Unamnned aircraft operator who are seeking experienced Remote Pilots to support the delivery of uncrewed aviation operations. Support mission delivery alongside the Remote

As a key member of the Asset, Surveying, and Inspection (AS&I) business, your role as UAS / Drone pilot is critical to our strategic priorities, to deliver great work for our clients by providing excellent customer service and executing complex operational tasks. Relevant drone pilot certification (

The Part-FCL definition of a relevant aeroplane type is a multi-pilot turbo-jet aircraft certified to the standards of CS-25 or equivalent airworthiness code, or a multi-pilot turbo-prop aeroplane having a maximum certificated take-off mass of not less than 10 tonnes or a certified passenger seating

I am working with a consultancy who are on the lookout for a co-pilot engineer to join a project.

As a UAS Offshore Pilot, you will:. UK Flier ID, GVC, STS or equivalent Certificated Remote Pilot (current). Minimum of 25 logged hours as pilot-in-command (PIC) multi-rotor platforms.

A leading airline training provider in the UK is offering a unique 6-week flight training programme for individuals nearing completion of their flight training.Participants will develop skills and prepare for a successful career in aviation.To be eligible, candidates must hold a UK CAA ATPL (Frozen)

A transportation company in London is seeking Casual Controllers/Coordinators to oversee bus services during weekends.The role includes managing operations at key locations, ensuring drivers are supported, and maintaining documentation.Candidates should possess strong communication skills and an und

A drone delivery company is seeking a UAS Remote Pilot to engage in safe and efficient deliveries as part of the UK's NHS Drone Delivery Network. The ideal candidate possesses a drone pilot certification and experience handling aerial vehicle operations, showcasing strong problem-solving abilities a

A leading drone technology company in West Sussex is seeking a Drone Operator Pilot to conduct critical infrastructure inspections and operate cutting-edge drone systems.

A consultancy firm is seeking a co-pilot engineer for an immediate start on a project that is fully remote.

Pilot Benefits: Explore the additional benefits that our Pilots enjoy. Join Us for an Exclusive Webinar: Opportunities and Lifestyle for Experienced Pilots at Jet2. Date and Time: Wednesday 25th February 2026, 15:00 UK Time · Hosted by: Members of our Flight Operations Management Team, current line

This opportunity is only for candidates currently residing in the specified country.Your location may affect eligibility and rates.Please submit your resume in English and indicate your level of English.Mindrift is looking for highly skilled Vibecode specialists to join the Tendem project (

Copilot for Microsoft 365 experience. Ability to translate Copilot into. Coach partner sales teams through early Copilot deals:.

The Part‑FCL definition of a relevant aeroplane type is a multi‑pilot turbo‑jet aircraft certified to the standards of CS‑25 or equivalent airworthiness code, or a multi‑pilot turbo‑prop aeroplane having a maximum certificated take‑off mass of not less than 10 tonnes or a certified pas

Zenon Recruitment is supporting Etihad Airways with their Pilot Roadshow in London during the week commencing 9 February. This roadshow offers pilots the opportunity to meet the Etihad recruitment team, learn more about their world-class fleet, and gain first-hand insight into life and career progre

Jetfly is a shared business aviation company based in Luxembourg on behalf of 500 co‑owners.Our fleet is composed of 65 Pilatus aircraft (PC12 and PC24).The Pilatus has come to exemplify the unique combination of Swiss engineering and dedicated craftsmanship, yielding a superior flight, passenger

A leading airline in Greater London is seeking a type-rated Direct Entry Captain to join their dynamic team.The role offers an industry-leading salary and fast career progression while flying mostly 2-sector, out-and-back days.Ideal candidates should have a minimum of 3,500 flight hours, including 5

This opportunity allows pilots to engage with the recruitment team and learn about career pathways within a rapidly expanding airline. Pilots may progress to command within three years, with attractive tax-free remuneration packages and benefits.

A leading aviation company is seeking an experienced Pilot in Command/Second in Command to ensure the safety and efficient operation of flights. Candidates need a minimum of 3000 hours of flight time as Pilot in Command and 1500 hours as Second in Command, along with a Full EASA ATPL and a type-rati

The Part‑FCL definition of a “relevant aeroplane type” includes: a multi‑pilot turbo‑jet aircraft certified to CS‑25 (or equivalent), or a multi‑pilot turbo‑prop aeroplane with a maximum certificated take‑off mass of at least 10 tonnes or certified for more than 19 passenger seats.

A leading global FMCG company is seeking an interim Laboratory & Pilot Plant Operations Coordinator in Port Sunlight, Wirral.

A leading airline in Greater London seeks a skilled pilot for the Airbus A320, focusing on delivering exceptional flight experiences.

For a private flight operation in Eastern Switzerland, we are seeking an experienced professional pilot (m/f) with FAA and EASA licenses, starting on January 1, 2026. Conduct private flights within Europe, the USA, and the Middle East; Act as Safety Pilot and accompany the owner on private and busin

Role responsibilities include designing pilot plants and managing projects aimed at optimizing oil and gas resource development.

Wizz Air applies factors to pilot flying hours for Command eligibility. Pilot Open Days – UK & Ireland.

A leading drone entertainment company is seeking a skilled Person Manipulating the Controls (PMTC) to oversee drone operations during live shows in Greater London.The PMTC will ensure safety, manage launches, and monitor real-time data during performances.Ideal candidates will possess strong communi

This role involves delivering exceptional training support to pilots, providing high-fidelity synthetic training on advanced simulators, and maintaining deep expertise in Lightning tactics.

Ideal candidates will have relevant drone pilot certifications and experience in high-pressure environments. A pioneering drone logistics company is seeking a UAS Remote Pilot to ensure safe and reliable drone deliveries.

Lead engaging Lightning ground school academic lectures and FAM-phase simulator sorties, directly enabling pilots to progress from zero-to-solo on the Operational Conversion Unit (OCU) training syllabus. Provide clear, accurate, and objective assessments of pilot performance, producing high-quality