Warehouse operations manager jobs in RochdaleCreate job alerts

Procurement and Inventory Manager: £40,000 to £50,000 Ready to join a company that puts employee development and progression at the forefront?! At Wireless CCTV, we appreciate all our employees and know they are our strongest assets, this is the reason we are passionate about providing long-lasting careers. In the role of the Procurement and Inventory Manager, you will support the UK Operations director overseeing the end-to-end supply chain, sourcing suppliers, negotiating contracts, and maintaining optimal stock levels to meet demand without overstocking. This is an exciting opportunity for an ambitious candidate who is looking for a hands-on role in an ever-growing business! The Procurement & Inventory Manager is responsible for overseeing the organisation’s purchasing strategy, supplier relationships, stock control processes, and inventory accuracy. This role ensures materials and products are sourced cost-effectively, inventory levels are optimised, and supply chain risks are proactively managed. The position works closely with operations, finance, and logistics teams to support seamless business continuity and operational efficiency. The Procurement and Inventory Manager Overview: • Develop and execute procurement strategies that deliver cost savings, quality improvements, and supplier reliability., • Lead supplier selection, negotiation, and contract management processes., • Conduct regular market and price analysis to identify risks, opportunities, and alternative sourcing options., • Ensure compliance with UK procurement regulations, company policies, and ethical standards., • Build and maintain strong supplier relationships and performance scorecards., • Manage purchase orders from creation through to delivery, ensuring accuracy, timeliness, and value for money., • Oversee the full inventory lifecycle, including works orders, stock planning, reordering, replenishment, and stock level optimisation., • Implement and maintain effective inventory control systems, including regular stock counts, cycle checks, and root-cause analysis for discrepancies including physical verification of WCCTV assets., • Analyse inventory data including ongoing BOM reviews to identify slow-moving, obsolete, or high-risk stock and propose corrective actions., • Ensure accurate real-time stock visibility across all company locations., • Collaborate with warehouse and operations teams to improve layout, storage, and material handling efficiency., • Manage WCCTV’s returns process including intercompany returns., • Work with finance teams to forecast and monitor procurement budgets and stock valuations., • Identify and implement cost-reduction initiatives without compromising quality or service levels., • Report key KPIs such as stock accuracy, supplier performance, procurement savings, and inventory turnover., • Lead continuous improvement initiatives across procurement and stock management processes., • Maintain and optimise inventory management systems., • Support digitalisation and automation of purchasing and stock workflows., • Ensure compliance with health & safety standards, environmental regulations, and internal company policies., • Mitigate supply chain risks by developing contingency plans and maintaining approved supplier lists., • Monitor supplier compliance with contractual terms, sustainability standards, and quality expectations. The Benefits for a Procurement and Inventory Manager: • Competitive Compensation: £40,000 to £50,000

Job Title: Platform Sales Manager Department: Sales – Platform Sales Reporting To: Head of National, Platform & Key Accounts Role The Platform Sales Manager is responsible for the day-to-day commercial and operational management of WIDDOP & Co.'s Platform Sales channel. The role is accountable for delivering sales growth, profitability and exceptional customer service across all direct despatch and dropship national account retailers. Reporting to the Head of National, Platform & Key Accounts, the Platform Sales Manager leads the Platform Sales function, ensuring that customer relationships are effectively managed, commercial opportunities are maximised, and operational excellence is maintained across the department. The role has direct line management responsibility for the Platform Sales Administration Team, ensuring the department operates efficiently while delivering outstanding support to customers and internal stakeholders. Working collaboratively with Sales, Operations, Warehouse, Customer Service, IT, Product Management, Marketing and Finance, the Platform Sales Manager ensures the Platform Sales channel continues to grow whilst maintaining the high service standards expected by WIDDOP & Co.'s retail partners. Key Responsibilities Commercial Management • Deliver the Platform Sales strategy in line with departmental and company objectives., • Manage the day-to-day commercial performance of all direct despatch and dropship national account retailers., • Achieve agreed sales, margin and profitability targets., • Identify opportunities to grow existing customer accounts through product range expansion, promotional activity and seasonal trading., • Support the acquisition and implementation of new Platform Sales customers., • Conduct regular trading reviews with customers, identifying opportunities and resolving commercial challenges., • Monitor customer performance, market trends and competitor activity., • Work with the Head of National, Platform & Key Accounts to develop annual account plans and growth strategies. Account Management • Build strong, long-term relationships with key customer contacts., • Act as the primary commercial contact for Platform Sales customers., • Ensure customers receive an exceptional level of service., • Oversee successful onboarding of new retailer accounts., • Manage customer expectations regarding stock availability, service levels and fulfilment., • Resolve escalated customer issues efficiently and professionally., • Ensure all retailer requirements and service level agreements are consistently met. Team Leadership • Lead, motivate and develop the Platform Sales Administration Team., • Manage the daily workload and priorities of the department., • Conduct regular one-to-one meetings and performance reviews., • Coach team members to improve knowledge, capability and performance., • Identify training and development opportunities., • Foster a culture of accountability, teamwork and continuous improvement., • Ensure departmental procedures are documented and consistently followed. Operational Management • Oversee the daily operation of the Platform Sales department., • Ensure customer orders are processed accurately and efficiently., • Monitor order fulfilment performance and service levels., • Work closely with Warehouse and Logistics teams to ensure customer expectations are achieved., • Collaborate with IT to improve system functionality, retailer integrations and process automation., • Oversee retailer product feeds and data accuracy., • Ensure smooth implementation of new customers, product ranges and operational processes., • Continuously review departmental processes to improve efficiency and customer experience. Reporting & Performance Management • Produce regular sales and performance reports., • Analyse customer sales, profitability and product performance., • Monitor departmental KPIs and implement corrective actions where required., • Forecast sales performance and identify commercial opportunities., • Provide regular updates to the Head of National, Platform & Key Accounts., • Recommend process improvements that enhance customer satisfaction and operational efficiency. Key Performance Indicators (KPIs) Commercial • Achievement of sales targets, • Gross margin performance, • Platform Sales revenue growth, • Customer retention and account growth, • New product penetration, • Promotional performance Operational • Order accuracy, • Order turnaround times, • Retailer service level achievement, • Customer satisfaction, • Product data accuracy, • Successful implementation of new customers Leadership • Team performance, • Employee engagement, • Achievement of departmental objectives, • Continuous improvement initiatives, • Internal stakeholder feedback Skills & Experience Essential • Proven experience managing national account retailers., • Experience within a commercial sales or account management environment., • Experience leading and developing a customer service, sales support or administration team., • Strong commercial awareness with the ability to identify growth opportunities., • Excellent negotiation and relationship management skills., • Strong organisational and project management abilities., • Excellent communication and presentation skills., • Advanced Microsoft Office skills, particularly Excel., • Ability to analyse sales data and produce meaningful reports., • Experience working collaboratively across multiple departments. Desirable • Experience within the giftware, homewares, wholesale or FMCG sectors., • Knowledge of direct despatch and dropship retail models., • Experience working with EDI, retailer integrations and product data feeds., • Experience using ERP, CRM and order management systems., • Understanding of ecommerce and online retail operations. Personal Attributes • Commercially focused with a customer-first mindset., • Strong people leader who motivates and develops others., • Excellent communicator with strong interpersonal skills., • Highly organised with excellent attention to detail., • Proactive and solutions focused., • Resilient and adaptable in a fast-paced environment., • Strong decision-maker with the ability to prioritise effectively., • Collaborative and supportive across all departments., • Committed to delivering continuous improvement and operational excellence. Success Measures Success in this role will be demonstrated by: • Consistent delivery of Platform Sales revenue and margin targets., • Growth of existing retailer partnerships., • Successful onboarding of new direct despatch customers., • High levels of retailer satisfaction and service performance., • Efficient and well-managed departmental operations., • A motivated, engaged and high-performing Platform Sales Administration Team., • Strong collaboration with internal departments to improve customer experience and operational efficiency., • Continuous identification and implementation of process improvements that support sustainable growth. The Platform Sales Manager plays a pivotal role in ensuring that WIDDOP & Co.'s Platform Sales channel continues to grow profitably while delivering an outstanding experience for both customers and colleagues. Through strong commercial leadership, effective people management and operational excellence, the role supports the wider objectives of the National Sales function and contributes significantly to the company's long-term success.

📍 London, Cardiff or Remote in the UK | | ✨| Check out our _ 🚀 What you’ll be working on: The Analytics Engineering team is responsible for building downstream data models from backend services with the desire to make our Data Warehouse a genuine competitive advantage for Monzo. We want a discipline capable of building an amazing Data Warehouse to support decision making, Business Intelligence, key financial reconciliation processes and best in class analytics and Data Science. You’ll enable our data driven approach, and: • Support the building of robust data models downstream of backend services (mostly in BigQuery) that support internal reporting, machine learning as well as financial and regulatory use cases., • Focus on optimisation of our Data Warehouse, spotting opportunities to reduce complexity and cost., • Help define and manage best practices for our Data Warehouse. This may include payload design of source data, logical data modelling, implementation, metadata and testing standards., • Set standards and ways of working with data across Monzo, working collaboratively with others to make it happen., • Take established best practices and standards defined by the team, applying them within other areas of the business., • Investigate and effectively work with colleagues from other disciplines to monitor and improve data quality within the warehouse., • Contribute to prioritisation of data governance issues, • We all own and support the pipelines we contribute to, and on call support out of hours will be expected from time to time as part of this role We’d love to hear from you if… • You enjoy working with cross functional fast moving teams and are passionate about serving small businesses., • You are able to think strategically about the Business Banking product and how our underlying data models will unlock more insights for our team and more value for our customers., • You have a strong passion for data modelling, ETL projects, and Big Data., • You enjoy working with data streams from various services, such as financial, transactional, and operational systems., • SQL and data modelling are second nature to you, and you are comfortable with general Data Warehousing concepts., • You are committed to continuous improvement, proactively identifying opportunities and addressing challenges in your work and the work of others. Nice to haves • Any experience working within a finance function or knowledge of accounting., • Experience working in a highly regulated environment (e.g. finance, gaming, food, health care)., • Knowledge of regulatory reporting and treasury operations in retail banking, • Exposure to Python, Go or similar languages., • Experience working with orchestration frameworks such as Airflow/Luigi, • Have previously used dbt, dataform or similar tooling., • Used to AGILE ways of working (Kanban, Scrum) The Interview Process: Our interview process involves 3 main stages: • 30 minute recruiter call, • 45 minute call with the hiring manager, • Take home task, • 2-part final stage Our average process takes around 3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on tech-hiring@monzo.com Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason. What’s in it for you: 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. 📚Learning budget of £1,000 a year for books, training courses and conferences ➕And much more, see our full list of benefits_ If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

Senior Account Manager - SaaS / Automotive Aftermarket IT Location: Midlands / North (UK-based ideally along the M1 / M62 / M6 /M40 corridor Salary: OTE £70k. Basic salary circa £50k + Bonus + Car Allowance + Pension + 25 days holiday Who We Are: We are a market leader in developing trading, financial, and business process software for specialist sectors including Distribution, Automotive Aftermarket, Merchant, Retail, and Manufacturing. Our solutions cater to single or multi-branch operations and organisations with 'point-of-sale' premises and warehouse operations. What You Will Be Doing: As a Senior Account Manager, you will play a pivotal role in our UK Automotive Aftermarket Sales Team. Your primary responsibilities will involve the strategic management of top-tier Automotive Aftermarket Accounts across the UK, fostering strong, trustworthy relationships with internal and external stakeholders at the highest level. Are You Well-Connected? We seek an established Senior Account Manager / Business Development Manager with the influence and gravitas to engage with senior figures within the Automotive sector. An understanding of the market, manufacturing, and distribution processes will be an advantage to unlocking future opportunities within your account portfolio. Do You Need to Be an IT Expert? No, your expertise lies in managing high-value accounts. However, having technical savviness will place you in a great position. Experience with SaaS solutions, IT, data management, cataloguing, combined with selling aftermarket / automotive IT service solutions will be highly beneficial. Strong commercial awareness and a proven track record are essential. Why Join Our Team? We are a leading tech organisation, and promote a balanced work environment through our flexible hybrid work policy, combining the best of both worlds in terms of office team support, field based activities and home working balance: collaboration and remote work convenience is key to maximising output and productivity, whilst also keeping a good solid home life foundation. Come join us! Interested? Let's Connect! If you want to learn more about this exciting opportunity, please forward your CV to our retained recruiter Glen Shepherd at We will organise an online confidential informative session with the employer. Don't delay - we are hiring NOW! JOB REF: 4259RC

ATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients. Our mission is to deliver and install Europe’s data centres with precision and care. We achieve this by focusing on our team and our services: • Our Team – Powered by people to keep data centres moving safely and securely. We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies. • Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure. From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation. ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward. The position of Driver will report directly to the Transport Manager and is created to deliver the following high-level objectives: • To collect and deliver products in line with agreed schedules., • To reporting to Operations Manager throughout the day., • To complete all Digital and Manual documentation in line with company and client procedures., • To ensure all documentation is kept up to date and shared as appropriately (i.e., amend on the spot if job order changed)., • To ensure levels of customer service are maintained at all times., • To act in a professional manner with clients and colleagues at all times.., • To adhere to all regulations regarding the performance of duties including but limited to staff uniform, performance standards., • To follow route and time schedules as defined, and to notify any changes immediately., • To load, unload, prepare, inspect and operate the delivery vehicle and to notify any issues immediately., • To deal with and manage multiple customer's and supplier's needs on both domestic and international runs., • To ensure all documentation for warehouse/haulage/distribution/shipping is accurate., • To perform and implement general administration on a daily basis., • To comply with all tachograph requirements as set out and amended from time to time., • Any other duties that may be assigned from time -to-time in line with your skills and competencies. The remunerating package, including salary and benefits, is negotiable depending on experience. The package may include the following: • Competitive market salary., • Performance-based bonus., • Opportunities for continuing professional development will also be provided., • Company pension plan(varies by region, subject to local employment laws)., • Sports & social club.

An exciting new Operations Manager opportunity at DX! All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary:

Major Recruitment has an exciting opportunity for a Reach Driver / Warehouse Operative to join our prestigious worldwide manufacturing client based in Chadderton. This is a great opportunity to join an industry leading manufacturing who excel in their field. A Reach FLT licence is essential to be considered for the role, an FLT Counterbalance licence is highly desirable although not essential. General duties to include: High level of accuracy with all Warehouse operations required Loading and unloading duties in a safe, controlled and efficient manner Storage of product correctly ensuring protection against damage with storage locations accurately recorded Accurate picking, appropriate packaging and timely dispatch of product Correct issue and receipt of materials and finished goods to and from Production Continuous cycle counting Control of Customer returned goods Ensure accurate Navision entries are being made at all times Ensure that a high level of housekeeping is maintained across the Warehouse at all times Ensure appropriate manual handling techniques are being used by the Warehouse Team Use FLT and material handling equipment safely and competently Notify Manager of any Health and Safety hazardsThe above is a non-exhaustive list of duties, and you are expected to undertake any other duties as reasonably requested by your Manager Pay Rate: £13.16 per hour (Further pay increases once fully trained and permanent) Working Hours: fixed Afternoon shift Monday to Friday 2pm - 10.10pm (38 hours per week) training will be held on a day shift for approximately 4 weeks. Skills and experience: Reach FLT Licence (essential) Counterbalance FLT Licence (Highly desirable) Experience within a busy Warehouse environment (essential) Ability to use initiative, delegate and deliver results Well organised, confident and self-motivated Proven strong leadership skills with a drive for continual improvement Good communication skillsWhat's on Offer Competitive starting salary Further pay increases once fully trained and permanent Annual profit related pay based on company profits Opportunity to join a global manufacturing business Full training and development provided Clean and modern working environmentInterviews will be held at our clients site in Chadderton. To apply please submit your most recent CV. Major Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, available on our website

Procurement and Inventory Manager: £40,000 to £50,000 Ready to join a company that puts employee development and progression at the forefront?! At Wireless CCTV, we appreciate all our employees and know they are our strongest assets, this is the reason we are passionate about providing long-lasting careers. In the role of the Procurement and Inventory Manager, you will support the UK Operations director overseeing the end-to-end supply chain, sourcing suppliers, negotiating contracts, and maintaining optimal stock levels to meet demand without overstocking. This is an exciting opportunity for an ambitious candidate who is looking for a hands-on role in an ever-growing business! The Procurement & Inventory Manager is responsible for overseeing the organisation’s purchasing strategy, supplier relationships, stock control processes, and inventory accuracy. This role ensures materials and products are sourced cost‑effectively, inventory levels are optimised, and supply chain risks are proactively managed. The position works closely with operations, finance, and logistics teams to support seamless business continuity and operational efficiency. The Procurement and Inventory Manager Overview: Develop and execute procurement strategies that deliver cost savings, quality improvements, and supplier reliability. Lead supplier selection, negotiation, and contract management processes. Conduct regular market and price analysis to identify risks, opportunities, and alternative sourcing options. Ensure compliance with UK procurement regulations, company policies, and ethical standards. Build and maintain strong supplier relationships and performance scorecards. Manage purchase orders from creation through to delivery, ensuring accuracy, timeliness, and value for money. Oversee the full inventory lifecycle, including works orders, stock planning, reordering, replenishment, and stock level optimisation. Implement and maintain effective inventory control systems, including regular stock counts, cycle checks, and root‑cause analysis for discrepancies including physical verification of WCCTV assets. Analyse inventory data including ongoing BOM reviews to identify slow‑moving, obsolete, or high‑risk stock and propose corrective actions. Ensure accurate real‑time stock visibility across all company locations. Collaborate with warehouse and operations teams to improve layout, storage, and material handling efficiency. Manage WCCTV’s returns process including intercompany returns. Work with finance teams to forecast and monitor procurement budgets and stock valuations. Identify and implement cost‑reduction initiatives without compromising quality or service levels. Report key KPIs such as stock accuracy, supplier performance, procurement savings, and inventory turnover. Lead continuous improvement initiatives across procurement and stock management processes. Maintain and optimise inventory management systems. Support digitalisation and automation of purchasing and stock workflows. Ensure compliance with health & safety standards, environmental regulations, and internal company policies. Mitigate supply chain risks by developing contingency plans and maintaining approved supplier lists. Monitor supplier compliance with contractual terms, sustainability standards, and quality expectations.The Benefits for a Procurement and Inventory Manager: Competitive Compensation: £40,000 to £50,000 Training & Development: Private equity-backed employer, we will provide continuous support and development throughout your career. Time Off: Annual leave increases with length of service, from your second year (Starting at 25 days plus bank holidays). Health & Wellbeing: Benefit from private healthcare and dental schemes and an employee assistance programme. Future Security: Pension contributions increase with length of service. Special Perks: Celebrate your birthday with a voucher, and every year a tree is planted to honour your day. Supportive Environment: Newly refurbished open plan office, encouraging an inter-department supportive environment.Your Experience as a Procurement and Inventory Manager: Proven experience in procurement, inventory management and supply chain (5+ years) Strong analytical and problem-solving skills to monitor trends, costs and inventory accuracy. Access Dimensions experience would be desirable, but not essential Excellent negotiation skills to develop favourable supplier terms Good knowledge of MS Office, particularly MS Excel. Excellent communication and customer service skills – both written and verbal Strong organisational skills and the ability to manage and prioritise a busy and varied workload. Ability to work both efficiently and effectively alone as well as part of a large and varied team. Flexibility and excellent attention to detail. Be able to use initiative and be proactive in all tasks undertaken. A positive “can do” and “will do” attitude. Work in an autonomous role where you can manage your own working day with a high degree of responsibilityWho are we?! Wireless CCTV (WCCTV) was founded in 2001 and we are established as the market leader for rapidly deployable mobile surveillance systems. We strive to maintain this by ensuring our core values of Quality, Innovation and Customer First are the focus of everything we do. In 2026, Private Equity Firm Arcus made a substantial investment in WCCTV. This investment is allowing us to rapidly scale and grow in the UK and establish a larger presence and explore new opportunities within the US. In addition to this investment, we were also recently named the overall winner on the top 100 Profit Track, “Ones to Watch” list in the UK. We firmly believe our employees are our strongest asset, and for that reason, we are dedicated to supporting their professional and personal development

Senior Supply Chain Manager Rochdale | Hybrid (3 Days Office / 2 Days Home) Up to £57,000 + Excellent Benefits Permanent | 36 Hours Per Week Lead an End-to-End Supply Chain Function We're seeking a hands-on Senior Supply Chain Manager to lead our Professional Division supply chain operation. This is an excellent opportunity for an operationally focused supply chain professional who enjoys taking ownership, solving problems and driving performance across planning, inventory, logistics, customer service and supplier management. This is not a desk-based planning role. We're looking for someone who is comfortable getting into the detail, challenging issues, improving visibility and ensuring customers receive the highest levels of service. The Role You'll lead a small team consisting of a Demand Planner, Customer Services Supervisor and two Customer Service Representatives, while working closely with logistics, compliance and external service providers. Key responsibilities include: • Managing end-to-end supply chain performance, • Inventory, demand and supply planning oversight, • Supplier, warehouse, carrier and 3PL management, • Driving service levels whilst controlling costs, • Managing supply chain escalations and operational issues, • Improving processes, visibility and accountability across the function, • Building strong relationships with internal and external stakeholders About You You'll have experience within FMCG, B2B Distribution, Healthcare, Facilities, Janitorial, Cleaning Products or similar product-led environments and possess a strong understanding of: • Supply & Demand Planning, • Inventory Management, • Warehousing & Logistics, • Customer Service Operations, • Supplier & 3PL Management, • SAP, IBP, MRP and Excel You'll be practical, organised, commercially aware and confident driving action and accountability in a fast-paced environment. Benefits • £55,000 salary (flexibility for exceptional candidates), • Hybrid working, • Electric company vehicle, • 32 days annual leave plus bank holidays, • Pension (4% employee / 6% employer), • Life Assurance, • BUPA Private Medical Insurance, • Medicash Scheme, • Group Income Protection, • Employee Assistance Programme, • Free parking & EV charging, • Excellent training, development and team events If you're a proactive Supply Chain leader who enjoys making things happen and improving operational performance, we'd love to hear from you. Start People are the acting agency working on this assignment

Paying up to £28,000 + Benefits - Based in Middleton, North Manchester our client is a successful manufacturing business that are looking for an experienced Sales Administrator to join their supply chain team. After training, this will be a hybrid role working 5 days in every 10 at home/in the office. Working Monday to Thursday 8.30am to 5.00pm and Friday 8.30 to 2.45pm, which includes a 30-minute lunch break each day. THE JOB The Sales Administrator is responsible for the accurate and efficient processing of all customer orders and outbound deliveries, ensuring a high level of customer satisfaction. This role supports the smooth day-to-day management of customer accounts, enabling commercial teams to focus on business growth and development. Acting as a key link between customers and internal operations, the Sales Administrator ensures clear and timely communication in both directions, translating customer requirements into operational actions while providing customers with accurate updates on orders, deliveries, and any issues. The quality, accuracy, and timeliness of this information are critical to the success of the role. Your responsibilities will include: Order Processing & Coordination: Receive and process customer orders, ensuring all requirements (product, quantity, delivery dates) are clearly understood and communicated across planning, warehousing, and logistics teams. Confirm and acknowledge orders via ERP systems. Order Monitoring & Customer Communication: Track order progress, proactively manage delays, and coordinate with internal teams to resolve issues. Keep customers informed of order status and manage delivery schedules. Logistics & Distribution Management: Work closely with warehouse and 3PL partners to coordinate dispatch, collections, and outbound flow of goods, including preparing documentation and ensuring compliance with export regulations. Customer Support & Cross-Functional Collaboration: Liaise with sales, finance, and technical teams to manage enquiries, samples, and technical requests. Investigate and resolve customer complaints efficiently. Data Management & Problem Solving: Maintain accurate sales master data and pricing in ERP systems, and troubleshoot operational issues (e.g., transport, availability, credit holds). Continuous Improvement & Projects: Drive customer satisfaction improvements and contribute to special projects or assignments delegated by the Supply Chain Manager. THE PERSON At least 5 years of experience in related fields (customer service, sales administration, logistics, or shipping) Good level of numeracy and literacy ability Strong computer skills, including ERP Systems, Microsoft Word, and Excel Able to manage a wide variety of tasks and keep head cool in stressful situations A team player Able to operate in an independent manner, displaying ownership and taking initiative High organisation skills and ability to manage several tasks at the same time Ability to prioritise own workload Good problem-solving skills THE BENEFITS 2.45pm finish every Friday Onsite parking 25 days holiday + the bank holidays Company pension. We Care Plan – offering 24/7 access to GP’s, mental health support, and a get fit programme. Company performance based annual bonus. Access to free fruit, tea, coffee, and other refreshments daily. Please note that we are only able to consider applications from those who are eligible to work in the UK and therefore do not require sponsorship