Hospitality Assistant - Bank
hace 5 días
Rickmansworth
We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at Cedars Village. This is a Bank position to cover holiday and sickness. You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences. • Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment, • Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs, • Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary, • Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents, • Contribute ideas for improving menus, services, and operational processes, • Support the achievement of food and beverage revenue targets using established systems and processes, • Maintain and update personal skills, accreditations, and knowledge of industry best practices, • Excellent customer service and interpersonal skills, • Ability to work as part of a team and build strong relationships, • Strong organizational and time management skills, • Positive, energetic, and enthusiastic attitude, • Willingness to learn, adapt, and embrace continuous improvement, • Age Well - Supporting residents to live their best lives, • Community - Building a sense of belonging, • Keep Improving - Always seeking better ways to work, • Invest Wisely - Making responsible choices, • Planet Positive - Reducing our environmental impact, • One Team - Supporting each other to succeed, • Job-related experience desirable but not essential, • Up to 1 year of general work experience delivering to standard At RVG, you'll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents' lives. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! #J-18808-Ljbffr