Senior Pensions Administrator- Projects
1 day ago
Redhill
Description: The Role: • In conjunction with the Team Leader, ensure that all delivery promises and performance standards are achieved., • Escalate problems and cases to Team Leader., • Be a point of reference on technical issues and non-standard cases., • Challenge procedures to identify process improvements and pass on recommendations to Team Leader., • Monitor own projects via the Team Planner to ensure agreed target dates are achieved., • Assist in due diligence exercises, analysing data quality, identifying data issues and proposing solutions., • Monitor and manage data cleaning requirements., • On a daily basis be the main contact for an agreed list of projects and maintain and develop client relationships., • Work with the Team Leader to improve operational efficiency and reduce costs e.g. automation, full use of standard products., • Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand., • Develop procedure notes that can be used by the whole team to process all schemes, • Develop team members understanding both UK / Rightshore in running / managing reporting The Requirements: • Experience of dealing with occupational pension schemes., • Experience of coaching and supporting less experienced associates., • Experience of working on projects an advantage., • Excellent interpersonal skills to include good written and verbal communication., • Good time management skills and the ability to organise and prioritise own workload., • Able to work to a high level of accuracy with good analytical skills., • Customer and quality focused., • Computer literate with experience of using Excel spreadsheets and calculations