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Customer Relations Manager \n Full time, permanent hybrid position, min 2 days per week in our Wallington office \n About us \n Our aim is to enrich lives and well-being through travel. That is our purpose. Our ‘why’. It is ambitious and bold, but through the commitment of our brilliant people, we’re doing more and more each day to create and deliver incredible wish-list holidays. The types of holidays that people have always dreamt of experiencing. \n We bring those dreams to life and are the trusted friends of our loyal customers. The Newmarket Spirit is what binds us together. With 43 years behind us and plenty more ahead, we strive to grow. To challenge ourselves in new ways. Embracing different points of view and realising our potential. For the right person, their story can begin right here. \n The role \n The Customer Relations Manager leads our ambition to be best in class at handling complaints and feedback, building a function that is fast, personal, available, and continuously learning from what customers tell us. \n This role leads the team, the workload, and our most complex casework, including ABTA mediation, arbitration and personal injury claims. It is a role built for someone who wants to shape how Newmarket Holidays turns a difficult moment for a customer into a reason they come back and become a brand ambassador. Handled well, complaints are one of the strongest retention levers we have, and this role is what makes that real. \n What we're looking for \n To be considered for this role, you'll need: \n • Experience managing and motivating a small, dedicated customer facing team in the travel industry, ideally within tour operating. \n • A track record of handling complex, sensitive or regulated casework, for example complaints involving compensation, injury, or formal escalation such as ABTA mediation and arbitration would be highly desirable. Understanding of the small claim process. \n • Familiarity with ABTA's Code of Conduct and the Package Travel Regulations. \n • Experience improving team performance against service level targets. \n • Comfortable working with a case management or CRM platform. \n • A natural people leader who coaches and builds confidence, developing a team that resolves cases independently. \n • Calm and fair under pressure, particularly when handling emotionally difficult conversations with customers and colleagues. \n • Confident shaping new ways of working and setting a high bar for the team to work towards. \n • Confident using data to track performance and to make the case for change with product, purchasing and other teams. \n • Genuinely curious about what complaints tell us, seeing every case as a chance to prevent the next one, not just close the one in hand. \n This is principally a Monday to Friday role, with flexibility to work occasional weekends on a roster basis, including Saturday opening from March to October. \n What we offer \n\n • A diverse, collaborative team with real opportunities to learn and grow\n, • Leaders who are genuinely invested in your development\n, • Encouragement to take initiative and try new things\n, • Flexible, hybrid working\n, • An exciting benefits package including generous annual leave, discount off our own amazing holidays, salary-sacrifice pension scheme, considerate family leave arrangements and pay, various health and wellbeing related benefits, access to an array of voluntary benefits from EV purchase schemes, activity passes, menopause support, and discounts for loads of lifestyle brands and MORE!\n, • The opportunity to travel to our destinations and experience our holidays first-hand\n\n How to apply \n If you're passionate about travel and have the experience to match, we'd love to hear from you. Hit apply and include your CV, a brief covering note, your salary expectations and any notice period. \n (No agencies, please) \n Newmarket Holidays is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to the equal treatment of all current and prospective employees.

Assist the Cafe Bar Manager in supervising and coordinating the activities of cafe bar staff, including scheduling, training and performance management. Are you a dynamic, customer focused individual who can manage a team effectively? Whilst maintaining the highest level of service and quality? If s

Posted 07 Jul 2026 About the Roles We are looking for three exceptional Senior Product Marketing Managers, each responsible for leading the commercial success of a core product portfolio at Tropic: Skincare; Makeup, Tanning & Sun Care; and Body Care & Wellness. This is a rare opportunity for a highly strategic, commercially savvy and beauty-obsessed marketer to partner closely with the Product Development Manager for their category and act as their senior marketing counterpart, shaping how products are developed, positioned, launched and grown. Within Product Development, each category is led by a dedicated Product Development Manager. This role acts as the marketing counterpart to that person, helping turn product innovation into category growth. You will be responsible for shaping the story, launch strategy, education, advocacy and commercial performance of your category, ensuring every product has a clear role in the portfolio and the strongest possible chance of success in market. You will be involved from early concept through to launch, helping shape what gets made and how it succeeds in market. This is not a traditional campaign execution role. It is a commercially accountable category leadership role. Success in this role will be measured through category sales growth, launch performance, product contribution and margin improvement. For the right person, this is a rare chance to work closely with Founder Susie and Product Development to shape exceptional products from concept to commercial success. Key Responsibilities Category Growth & Commercial Performance • Own the product marketing strategy for your category, with clear accountability for category sales growth, product performance and margin improvement, • Partner closely with the Product Development Manager to refine product strategy, portfolio priorities and growth opportunities, • Identify opportunities across hero products, whitespace, repromoted, pricing, bundling, gifting, cross-sell and portfolio mix, • Support product refinements and portfolio optimisation where needed, • Use performance data, consumer insight and market context to improve decision-making and drive better outcomes Strategic Partnership with Product Development • Work alongside the Product Development Manager from concept through to launch and optimisation, • Bring the consumer, brand and commercial lens into product development from the outset, • Contribute to proposition development, pricing, pack architecture and portfolio logic, • Be actively involved in product testing and development sign‑off to ensure a best‑in‑class standard Product Positioning & Storytelling • Develop compelling, differentiated and conversion‑focused product stories for both new and existing products, • Translate technical product truth into clear, persuasive consumer messaging, • Build narratives that explain who the product is for, why it matters and why Tropic is uniquely placed to win, • Bring a strong understanding of beauty consumer behaviour and category trends into every brief and launch Launch & Go‑To‑Market Leadership • Lead the go‑to‑market strategy for all launches within your category, • Build launch narratives, messaging hierarchies and reasons to believe, • Brief and align cross‑functional teams across Creative, Content, PR, Social, Digital, CRM, Education and Commercial, • Ensure launches are fully supported across all channels, • Partner with PR and influencer teams to drive advocacy, relevance and external buzz, • Own product asset direction, ensuring all visuals maximise desirability and conversion, • Create clear, compelling and highly sellable product education materials, • Equip Ambassadors with the language, confidence and product understanding to sell effectively, • Develop launch toolkits, product guides and comparison materials, • Translate complexity into clear, compelling selling language, • Take responsibility for the full health of the category, not just NPD, • Ensure hero products, core lines and underleveraged products are marketed effectively, • Identify opportunities to refresh, reposition or rationalise products, • Support decisions around discontinuation, renovation and relaunch, • Ensure the portfolio remains clear, competitive and commercially strong What We’re Looking For • Significant experience in product marketing, brand marketing or category marketing within beauty, • Proven track record of launching products that delivered strong commercial results, • Experience influencing product proposition and go‑to‑market strategy, • Strong understanding of the product lifecycle, • Experience working cross‑functionally with key teams, • Strong commercial instinct and understanding of what drives product success Skills & Capabilities • Exceptional product storytelling and messaging ability, • Strong grasp of consumer psychology and what drives purchase, • Commercially sharp, with strong instinct for sales, profitability and category opportunity, • Strong visual taste and creative judgement, • Excellent at briefing and influencing cross‑functional teams, • Highly organised and confident managing multiple priorities in a fast‑paced environment, • Confident operating with senior stakeholders, • Deep category passion and product sensitivity Who You Are You are commercially driven, strategically strong and deeply immersed in beauty. You care about formulas, textures, claims, performance, packaging and positioning, and how they connect to commercial success. You are also: • Beauty‑obsessed and genuinely immersed in your category, • A strong storyteller with a sharp instinct for what will resonate, • Commercially aware and motivated by performance, • Entrepreneurial, proactive and full of ideas, • Hands‑on and comfortable operating at pace, • Confident, collaborative and able to influence, • Ambitious and energised by building things properly This is a role for someone who wants to build winning products and high‑performing categories. What We Offer • Employment Type:This role is offered full‑time, Monday to Friday,9am to 5pm., • Location:Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon., • Hybrid Working:Enjoy a blend of office and remote working with a minimum of 3 days in the office., • Salary:Starting from £55,000 per annum, • Benefits:Hybrid working, up to 33 days’ holiday. Enhanced family leave, Private Medical Insurance, Medicash plan, life insurance, (All available after a qualifying period). EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog‑friendly HQ with a chill zone and pool table, on‑site parking, regular social events, and plenty of well‑being treats throughout the year., • Start Date:Immediate About Tropic Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award‑winning skincare and beauty products that have made us one of the UK’s fastest‑growing beauty businesses. Our brand is certified vegan, cruelty‑free and CarbonNeutral, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds! Tropic's Commitment to Equal Opportunities Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic. #J-18808-Ljbffr

Assistant Manager needed to help run a premium restaurant/bar, ensuring exceptional guest experiences, managing profitability, and leading a team.

Join the Team at Trinco! About Us We believe that when people, food, culture, wellbeing and community come together, incredible things happen. We opened our first site in East Dulwich in 2020, home to our award-winning, Sri Lankan-inspired Trinco restaurant, alongside coworking and one of South London's most-loved yoga and wellbeing spaces. In 2023 , we transformed a former BHS department store in Sutton into a vibrant multi-use destination featuring coworking, wellbeing, events, rooftop garden bar and Trinco restaurant. Our rooftop garden is home to three resident chickens, and last year we harvested over 100kg of fruit, vegetables and herbs which make their way straight into our kitchen. At the heart of everything we do is Trinco. Trinco is an innovative and collaborative kitchen, drawing inspiration from the traditional home-cooked Sri Lankan meals of Trincomalee in Sri Lanka, with an emphasis on fresh, seasonal ingredients and sustainability. The restaurant operates as Trinco by Day, 7 days a week, and Trinco by Night on Saturday evenings, each offering a unique dining experience. Trinco is so much more than a restaurant! Throughout the year we also host weddings, private celebrations, and rooftop parties. One day you might be serving a relaxed brunch to our co-working members, the next leading service for a rooftop wedding or a sold-out summer DJ event. No two weeks are ever the same. We're looking for an experienced, enthusiastic and hands-on Restaurant Manager who wants to build something special with us. Join the Team at Trinco! What You'll Be Doing Leading and overseeing the day-to-day operation of Trinco, ensuring exceptional service every day. Managing and motivating a team of approximately 10 front-of-house staff. Leading service for weddings, private celebrations, and large-scale rooftop events. Working closely with the Head of Front of House Manager to continually improve service standards and experience. Creating a welcoming, inclusive atmosphere where every guest feels looked after. Supporting menu development and seasonal food and drinks offerings. Managing staff rotas, training and performance. Maintaining excellent standards of cleanliness, presentation and health & safety. Monitoring stock, ordering supplies and helping manage costs and profitability. Handling customer feedback with warmth, professionalism and efficiency. Supporting the planning and delivery of new events, promotions and activations. Leading our vibrant rooftop bar operation every Saturday throughout the summer. Being a visible, hands-on leader during service and jumping in wherever needed. What We're Looking For We're looking for someone who genuinely loves hospitality and enjoys creating experiences people remember. You'll ideally have: Previous experience as a Restaurant Manager or Assistant Manager in a busy hospitality venue. Experience running weddings, private events or high-volume service. Strong leadership skills and experience managing and developing teams. Excellent organisational and communication skills. A calm, positive attitude under pressure. A passion for food, drink and creating memorable guest experiences. Flexibility to work a mixture of daytime, evening and weekend shifts. What We Offer Competitive salary based on experience. The opportunity to work in one of South London's most unique hospitality venues. Free wellness classes. A supportive, ambitious team with real opportunities for progression. Staff meals while on shift. Staff discounts across Oru and Trinco. Ongoing training and development. The chance to play a key role as Oru continues to grow, with exciting new spaces, events and hospitality experiences on the horizon. If you're an energetic leader who loves great food, thrives on service and wants to help shape one of South London's most exciting hospitality destinations, we'd love to hear from you. Apply today and become part of the Trinco team. TPBN1_UKCT

Bar Manager Stunning Award Winning Wedding Venue North Yorkshire £38K + Bonus + Amazing Career Progression - Great Work/Life Balance - Bar Manager. Are you a passionate and energetic Bar Manager looking for your next big opportunity? Were searching for a charismatic leader to take charge of the

As Bar Manager, youre responsible for operating and managing all bars within the venue. From stock control and compliance to innovation and menu development, you take full ownership of the bars performance commercially and culturally.

Our client, located in Chislehurst, Kent, is seeking to recruit an experienced Bar Manager for this well-established busy Public House. Hours:Approx 40-46 per week - Working in conjunction with a second Bar Manager.

San Carlo Knightsbridgeare hiring a BarManager!.

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable.Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainabi

Guests can savour the culinary delights of our four distinctive restaurants and bars, or escape at the dedicated wellness floor, complete with an enriching indoor pool and a full-service spa. Bar Lounge, maintaining the highest standards of service, quality, and presentation.

We are searching for a Bar Manager with genuine ambition, someone who sees Sir Frank's not simply as a bar within a hotel, but as a destination in its own right. If you are a Bar Manager ready for a role you can truly make your own, in a setting you will take pride in every single day, this is your

Lead the bar operation of one of London's most exciting new hospitality openings. It's a vibrant, multifaceted hospitality destination featuring two distinctive bars, an open kitchen with a menu that changes daily, partnerships with local breweries, and a guest experience built around quality, energ

As our Bar Manager, you'll do much more than simply open and close the bar. Your creativity will shine through in your cocktail-making, while your extensive knowledge of bar service will empower you to coach your team to deliver exceptional moments for our guests. You'll be responsible for managing

At Brother Marcus, we’re always looking for talented and ambitious Bar Manager to join us. Great social events, including our Christmas and Summer Parties… and plenty more along the way! If you’re ready to bring passion and energy to the Bar, and to grow with a team that celebrates kefi (the j

Edwardian Hotels London is seeking a Floor Manager for the May Fair Bar at the 5 Star May Fair Hotel. This role involves overseeing bar operations, achieving revenue and customer satisfaction goals, and leading the food and beverage team.

Loungers plc is hiring a full-time General Manager to lead Martello Lounge in Tendring, England.

Boom Battle Bar is seeking a General Manager to lead our venues with a strong, people‑first leadership approach. You will coach and develop managers, drive exceptional guest experiences, and ensure standards are consistently met across operations.

Recruit Hospitality Ltd in Milnthorpe, Cumbria, is seeking a capable hospitality manager to take full responsibility for the day-to-day running of the business.

Unknown in the United Kingdom is seeking an exceptional General Manager to lead our premium restaurant and bar, delivering world-class hospitality while driving commercial performance. As the senior leader of the business, you will manage guest journeys, financial performance, team development, and

Collaborate with the Bar Manager and General Manager to deliver a. You’ll support the Bar Manager in leading a team trained to perfection yet alive with individuality — a team that delivers consistency with soul. Position: Assistant Bar Manager.

What do we look for? Proven experience as a Bar Manager / Assistant Bar Manager / Supervisor in a high-volume, fast-paced bar or hospitality venue. We are looking for a dynamic and customer-oriented Waiter who will also support the bar service. What will you do? Lead day to day bar operations: acros

A leading hospitality company seeks a General Manager for the new Dockhouse at Workhouse Dock.

Cheam FWC | Cleaning | Bank | Part time.Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.As the UK's leading Healthcare Charity, we're always striving to create the highest s

We are seeking an experienced Assistant Manager, Deputy Manager, or Shift Manager from a high-volume Grab & Go, QSR, or fast-paced hospitality background who thrives in a customer-focused environment. Exciting Leadership Opportunity: Assistant Manager – Grab & Go Concept. We are partnering with an

General Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London - Live in. Urban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled General Manager with personality & charisma for our expanding group. Behind the bar you'll find the best of Londons

This beautiful, coastal, 258-bedroom hotel with a theatre, purpose-built spa, and leisure facilities (including gym and both indoor and outdoor pools), restaurant and bar is located on Hayling Island off the Hampshire coast close to Portsmouth.

An exciting opportunity has arisen for an experienced full-time Bartender/Wine Waiter to join Head Sommelier Monica Bacchiocchi and our Bar/Wine team at Wiltons on Jermyn Street, Green Park.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17,500sqftof private residences.The hotel will open with two signature restaurants -Coreusby Clare Smyth and Café Boulud by Daniel Boulud - bringing togeth

You will support the Bar Manager and Assistant Bar Manager and you'll ensure that the bar is fully operational, stocked, and always presented to the highest standard.

Your Opportunity As the business continues to expand, we're on the lookout for a General Manager who is ready to lead with resilience, inspire teams, and drive continuous improvement during a pivotal moment in our growth journey.

Sonny's is a fully gluten free, dairy free and nut free fast-food brand, building the future of fast food.Built by a Coeliac, we exist to make eating on the go easy, safe and genuinely enjoyable for people who've spent too long worrying about cross-contamination.Everyone deserves to eat with peace o

Team Member - Food to Go - Full time.As a Team Member in our Food to Go department at Planet Organic, you will be the face of our mission to bring health and sustainability to our community.Your role is to create an enjoyable, educational, and rewarding experience for every customer.You will be resp

This hotel on Hayling Island has spa facilities, a cabaret restaurant, and overlooks a lake near the Hampshire coast. Alongside the Housekeeping Manager and the Housekeeping Team Leaders you will be a fundamental part of the smooth running of the guest journey from the moment they arrive to their ro

Exciting Leadership Opportunity: General Manager – Grab & Go Concept. We are partnering with an innovative Grab & Go food concept that's rapidly growing and looking for a dynamic General Manager to join their team. This is more than just a managerial role – it's an opportunity to take your leade

Job Description - General Manager. EL&N is Londons most Instagrammable cafe and we are looking for managers to join us at this exciting time of expansion! We have an opening for a hands-on, people focused GM to join the team someone who knows their PnLs inside out, whos on top of their GPs, whilst

Alongside the Food and Beverage Manager, you will be a fundamental part of the smooth running of the guest journey from the moment each guest arrives. This beautiful, coastal, 258-bedroom hotel with a theatre, purpose-built spa, and leisure facilities (including gym and both indoor and outdoor pools

Benefits for the successful the Assistant Aftersales Manager: Competitive basic salary between £36,000 - £39,000, with an OTE of approximately £44,000 annually Bonus Scheme 45-hour working week with Saturday mornings on a rota basis 33 days holiday including bank ho

Assistant Design Manager - Berkshire (Hybrid) A well-established national contractor, with an excellent reputation for delivering a variety of high-quality projects, are looking to appoint an Assistant Design Manager who is eager to learn, develop and progress within a supportive and experienced te

Urban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled Assistant General Manager with personality & charisma for our expanding group. Deputy General Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London. Urban Pubs & Bars was founded in 2014 an

We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality.We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limi

RB Holdings is a growing hospitality group shaping some of the most distinctive private members clubs and food businesses in London and New York.Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing th

Pear Recruitment: Senior Sales Negotiator / Assistant Sales Manager. They are looking to add to their highly effective sales team, an ambitious Senior Sales Negotiator/Assistant sales Manager, working in the bustling area of Enfield.

Our mission at IBIS Budget London Whitechapel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have something for you!.Ready to discover more? Get in touch with us.We would love to hear from you.B

Graduate Assistant Contracts Manager (Highways/Civils/Infrastructure). On offer is a fantastic opportunity to join a well-established organisation where you'll gain hands-on experience supporting the delivery of highways, civil engineering, and infrastructure projects, learning every aspect of contr

Mercure & ibis London Earls Court and Barnabys Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new

Job Title: Warehouse Operative.Hours: Monday to Thursday: 9:00 am to 5:00 pm.Our client is a rapidly growing IT asset management company with a strong focus on sustainable technology and exciting plans for growth, they are seeking a motivated Warehouse Operative to join their dynamic team.This role