Wallington
Holiday Planner Full time, permanent position. Either fully remote or hybrid opportunity (Hybrid requires 2 days per week in our Wallington office) About us Our aim is to enrich lives and well-being through travel. That is our purpose. Our ‘why’. It is ambitious and bold, but through the commitment of our brilliant people, we’re doing more and more each day to create and deliver incredible wish-list holidays. The types of holidays that people have always dreamt of experiencing. We bring those dreams to life and are the trusted friends of our loyal customers. The Newmarket Spirit is what binds us together. With 43 years behind us and plenty more ahead, we strive to grow. To challenge ourselves in new ways. Embracing different points of view and realising our potential. For the right person, their story can begin right here. The Role As a Holiday Planner within our Customer division, you will be responsible for carefully listening to our customers, building a relationship with them, and then maximising service and sales opportunities. This will primarily be over the phone, but also via digital channels and sometimes face to face. We pride ourselves on really understanding our holidays and our customers, and matching their requirements to the perfect trip — something our customers will always remember. Through all of this, you will have the customer at the heart of your thinking and constantly drive sales through a service-led approach. What you'll be doing (and ideally have done before!)... • Delivering exceptional service to customers planning their dream holidays, supporting them at every stage of their journey, • Building real connections with customers by listening carefully and making tailored recommendations for their perfect trip, • Bringing our tours to life through brilliant storytelling, painting a vivid picture of what customers can expect, • Driving sales through a service-led approach, spotting opportunities to enhance holidays with room upgrades, excursions and extras, • Responding to customers quickly and efficiently to maximise conversion and keep the momentum going, • Hitting KPIs across handling time, conversion, revenue and service, with a genuine focus on monthly targets, • Collaborating across departments to remove barriers and make it easier to say yes to customers, • Taking ownership of your own growth, seeking out learning opportunities and being open to feedback, • Bringing a solutions mindset to everything you do, always looking for smarter ways to work for customers, colleagues and the business Who we are looking for • Someone with a huge passion for people, both colleagues and customers, who wants to deliver amazing service., • Previous sales and service experience is essential, although this does not have to be in travel., • Previous experience in travel is desirable, as is experience working with tour operating systems or GDS., • Flexible to work over a seven-day period, including evenings and weekends (weekend and late shifts are allocated on a fairness basis). What we offer • A diverse, collaborative team with real opportunities to learn and grow, • Leaders who are genuinely invested in your development, • Encouragement to take initiative and try new things, • Flexible, hybrid working, • An exciting benefits package including generous annual leave, discount off our own amazing holidays, salary-sacrifice pension scheme, considerate family leave arrangements and pay, various health and wellbeing related benefits, access to an array of voluntary benefits from EV purchase schemes, activity passes, menopause support, and discounts for loads of lifestyle brands and MORE!, • The opportunity to travel to our destinations and experience our holidays first-hand How to apply Ready to bring dream holidays to life? If you're passionate about travel and have the experience to match, we'd love to hear from you. Hit apply and include your CV, a brief covering note, your salary expectations and any notice period. (No agencies, please) Newmarket Holidays is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to the equal treatment of all current and prospective employees.