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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

About Us: - 20 Hours Location: Kingston Upon Thames Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues. Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer’s journey and experience instore, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity, supporting the store management with specific responsibilities. Key Responsibilities: • As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do., • You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice., • You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s., • You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM., • Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction., • You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo and Mystery Shops and other tools and resources., • You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss., • You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately., • As a supervisory member of the team, you will be accountable for opening and closing the store in the absence of management., • Cashier balancing at the end of the day and ensuring correct procedures are followed. What You'll Need to Succeed: Technical: • Prior experience in retail, hospitality, or customer service., • Possesses excellent knowledge of fashion trends and industry standard., • POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems., • Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence. About You: • Reflects the aesthetic of Moss through personal style and presentation., • Embraces continuous self–improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand., • Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence., • Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions. Rewards & Benefits: • Employee Discount: 70% discount across all our stores., • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month., • Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus., • Season Ticket Loan: Financial support for commuting., • Cycle to Work Scheme: Encouraging eco-friendly travel., • Discounted Gym Membership with PureGym: Promoting physical health and fitness., • Life Insurance: Providing peace of mind for colleagues., • Ongoing Development: Tailored to suit your career ambitions from day one., • Access to Moss Learning: An online learning platform for skill enhancement., • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates., • New Baby Gift: Celebrating important personal milestones of colleagues. If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn

SME Broker/Office Manager – Insurance | South London | £45k–£60k DOE + Hybrid + Benefits Are you an experienced Insurance Team Leader ready to take the next big step in your career? This could be the opportunity you've been waiting for! About the Business We’re proud to be partnering with a highly reputable, award-winning insurance broker with unrivalled access to a thriving community of over 48,000 small businesses across the UK. Specialising in tailored insurance solutions, they are known for delivering exceptional service and value to their members. The Opportunity We’re looking for a dynamic and experienced leader to join our client’s South London office as a SME Broker/Office Manager. In this pivotal role, you’ll oversee both the Sales and Existing Business teams, providing strategic guidance, operational oversight, and expert support on all things related to general insurance. You’ll also play a key role in advising members, supporting Account Executives with new business, and driving service excellence across the board. Key Responsibilities • Lead and support the Sales and Existing Business teams, working closely with their Team Leaders., • Provide expert advice on general insurance matters to members and internal teams., • Assist Account Executives in delivering new business opportunities., • Produce and issue quotations, renewals, and mid-term adjustments., • Work with the existing team to work on retaining the customer service proposition, • Build and maintain strong relationships with insurers and underwriters., • Proven experience in selling SME insurance products., • CII FIT qualification (or working towards)., • Background in branch or broker sales roles., • Strong knowledge of the UK insurance market and its dynamics., • Familiarity with broking SaaS platforms (Acturis experience is a plus)., • Demonstrated success in meeting and exceeding sales targets., • Confident and capable team leader with a collaborative mindset.What’s on Offer, • Salary: £45,000 – £60,000 (depending on experience), • Hybrid working for better work-life balance, • 25 days annual leave (plus 1 extra day for each year of service up to 30 days), • Excellent company pension, • Life assurance, • Clear progression opportunities into client relationship management, • Vibrant office culture with great perks

Regional Service Manager – South London Location: South London Salary: £50,000 – £55,000 +10% annual bonus Hours: 40 hours per week, Monday to Friday Company Vehicle: Electric vehicle (private use included) with fuel card Holiday: 25 days’ annual leave plus bank holidays (increasing with service) Benefits: Pension, Life Assurance, Private Medical Cover, Employee Assistance Programme & discount scheme The Opportunity Our client is a market-leading, service-led organisation operating within a demanding, customer-facing environment. They support customers across restaurants, hotels, education, healthcare, government buildings, and corporate offices and are continuing to invest in service excellence and operational growth. They are now seeking an experienced Regional Service Operations Manager to take ownership of service delivery and team performance across South London, with flexibility for candidates located in Surrey or Kent. The Role You will lead, coach, and performance-manage a regional team of Installation and Field Service Technicians, ensuring high service standards, operational efficiency, and customer satisfaction. Working as part of a small leadership team, you will play a key role in achieving operational targets and supporting a service operation with an annual revenue value of approximately £12m. Key Responsibilities • Lead and performance-manage a team of field-based Service and Installation Technicians, • Deliver agreed operational targets and service KPIs, • Provide regular coaching, 1:1s, debriefs, and constructive feedback, • Assess technical competence, customer engagement, and commercial awareness, • Ensure technicians receive appropriate training and development, • Manage regional resources, travel planning, and service coverage, • Promote a culture of service excellence and continuous improvement About You • 3–4+ years’ experience as a Field Service Technician, • 3–4+ years’ experience managing field-based service teams, • Strong electrical background (single and three phase), • Confident troubleshooting, testing, repairing, and servicing technical equipment, • Comfortable managing remote teams across a geographical territory, • Highly organised with strong communication and leadership skills, • Experience in warewash, catering equipment, or commercial service environments preferred Why Apply? This is an excellent opportunity to join a stable, growing organisation that invests in its people, offers strong benefits, and provides long-term career progression within a professional service-led environment.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As the Global L&D Operations Manager, you will help deliver high-quality virtual and hybrid learning experiences across BCG. You’ll initially focus on one or more learning areas—such as our core curriculum, capability-building programs, or learning journeys for Consulting and Business Services Teams. As business needs evolve, your focus areas may shift, and you’ll adapt to support priority initiatives where your expertise can have the greatest impact. In this role, you’ll lead strategic and operational execution, ensuring efficiency, consistency, and outstanding experiences. You’ll oversee back-end operations, streamline processes, and drive continuous improvement while navigating a complex, global environment and building strong, collaborative relationships at all levels. Your key responsibilities: • Owe the end-to-end learner experience and identifying opportunities for continuous improvement, • Monitor operations and implement enhancements across learning initiatives, • Orchestrate cross-functional collaboration with content owners, program managers, shared services and faculty to ensure alignment on operational readiness and smooth delivery, • Serve as the key point of contact for operational topics, providing guidance, resolving challenges, and ensuring alignment across stakeholders, • Drive standardization of processes, documentation and playbooks that support global consistency, • Collaborate with Faculty CoE to align content updates, staffing needs, and vendor engagement, • Lead annual calendaring, planning session dates and times, • Manage financial tracking, including budget, contracts, invoices, • Oversee LMS setup and maintenance, including session titles, descriptions, and feedback surveys, • Monitor learner engagement metrics, flagging issues and ensuring capstone eligibility, • Collect, analyse, and share learner feedback, driving response rate improvements – monitor this and other KPIs, generate reports, and use to drive continuous improvement, • Provide hands-on support during key delivery, e.g., partnering with teams supporting large-scale in-person events, ensuring smooth logistics, high-quality participant experience, and seamless coordination across multiple venues and stakeholders, • Introduce and integrate emerging technologies (automation, GenAI) to drive efficiency and innovation, • You have a passion for delivering outstanding customer service, are highly organised, energised and skilled at identifying areas of improvement and making them happen, • You thrive working autonomously but also love to collaborate – you are self-driven, anticipating challenges or bottlenecks and are planning effectively around them, • You are very organized and efficient– in essence, you have strong attention to detail and accuracy, particularly complex problems, projects, and stakeholders, while still seeing the big picture, • You are skilled and able to learn new technologies and systems quickly and willing to try things to see what works, what does not and how we can make things better, • You build strong working relationships across seniorities and quickly gain trust with your key stakeholders, • You keep an open mind, embrace change positively and flex to different situations, • You are excited to work in an internationally diverse team What You'll Bring We are looking for this person to have: • 9+ years of experience in learning operations, event management, or a similar role, ideally in a global, fast-paced organization, • Strong expertise in managing virtual learning tools/platforms like SABA, Zoom, Teams, and Trello., • Demonstrated project management skills, with the ability to prioritize, problem-solve, and deliver results, • Excellent stakeholder management abilities across multiple regions and seniority levels, • Proficiency in data analysis tools (Excel, Tableau) to inform decisions and track operational success, • Strong communication and storytelling skills, with a focus on influencing stakeholders, • A collaborative mindset with a solutions-oriented approach and ability to work autonomously, • Experience with emerging technologies like AI or automation is a plus. Who You'll Work With A passionate and dedicated Learning & Development team, who are currently spread across the US, Europe, Costa Rica and India. You will be part of the Operations team that is in charge of the overall orchestration of the delivery of core curriculum Learning Journeys and upskilling efforts. You will work, in close contact with the “Global L&D Service Center” which is part of the team and handling the entire participant management. You will establish strong relationships across L&D and our broader people functions to successfully learn, educate and influence others. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do • Define and implement the long-term vision for how the AI Factory builds and scales AI offers as BCG’s Practice Areas’ central AI and digital product engineering hub., • Leadership & Governance*, • Lead and inspire a 250+ person multidisciplinary engineering organization, covering product engineering, AI/ML, UX, data and platform design., • Co-chair the AI Factory governance forum with the CPO, and represent the unit in global leadership forums., • Define operating principles, establish operational KPIs and performance dashboards covering delivery efficiency, quality, user adoption, and ROI., • Shape the AI Factory’s governance model, setting direction, priorities, and investment allocations across initiatives., • Define the AI Factory’s operating model, including its interaction with Practice Areas and other areas of BCG (e.g. IT and BCG X), • Set and review the budget of the AI Factory, in partnership with the CPO, • Lead the integration of the multiple existing units that will be combined into a cohesive AI factory organisation, • Design and operationalise the organizational structure required to build and maintain digital solutions and the platform to support them, spanning core build pods, platform teams and enablement functions build & maintain digital solutions., • Define and execute a resource, recruiting strategy and workforce plan (including location, integration of temporary resources, budget management and outsourcing strategy) to fill capabilities’ gaps., • Partner with People and HR functions to strengthen the AI Factory’s Employee Value Proposition training pathways and retention strategies., • Build a high-performing engineering and leadership team that reflects BCG’s diversity and inclusion commitments., • Oversee capability development and role harmonisation from the integration of multiple existing units., • Define and implement agile, scalable delivery models for building and maintaining AI and digital tools., • Establish best-in-class engineering practices, including CI/CD, code quality, observability and documentation standards, • Define and set up platform in partnership with corporate platform teams, with reusable components required to accelerate product development., • Oversee continuous improvement in engineering practices, ensuring adherence to best-in-class development standards., • Oversee security, privacy and compliance for all AIF products in partnership with IT and Legal., • Establish engineering metrics to validate technical product performance as well as customer satisfaction and adapt approach based on feedback and learnings., • Translate lessons from current builds into reusable components and frameworks to reduce time-to-market for future offers, • Partner with the Product Strategy Lead and the CPO (Chief Product Officer) to drive and monitor commercial performance, and to capture feedback to drive product innovation that amplifies BCG’s market differentiation in AI and digital delivery., • Champion innovation within BCG to drive competitive differentiation in AI-enabled consulting and digital delivery What You'll Bring • 15+ years of (product) engineering leadership experience, including building and running engineering/product orgs of 200+ people., • Deep understanding of AI technologies, UX, software architecture and modern engineering practices., • Experience leading onshore and offshore engineering teams., • Proven track record in scaling engineering organizations, ideally gained in a leading tech firm., • Experience working in a global professional services, decentralized environment (e.g., BCG, McKinsey, Bain, or other global partnerships), with a deep appreciation for how such organizations operate and make decisions., • Expertise in digital product design and agile development, • Ability to balance strategic leadership with operational execution in a highly matrixed environment., • Exceptional communication and stakeholder management skills, with the gravitas to engage senior partners and the vision to inspire teams., • Entrepreneurial, results-driven mindset with a passion for building enduring product engineering capabilities. Additional info • BCG Chief Product Officer (CPO), • BCG PAL leadership, • BCG Product Strategy Lead, • Practice Area Leaders, who will remain budget owners for most offers, • BCG X and IT counterparts to capture potential synergies, • Knowledge and BST leadership, ensuring consistency in data, security and operating standards Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The C&S PA is seeking a Temporary Senior Manager to provide temporary coverage for its Impact Investment and Seat at the Table (SATT) Partnerships portfolio. This role is critical to ensure seamless continuity of our SATT strategy, presence at key SATT events (NY Climate Week first and foremost), partnership management, internal coordination, and leadership engagement during the leave period. This is a high-visibility role working closely with our Global C&S Vice Chair, Global PA Marketing Director, SATT CCOs, and cross-functional teams across People, Finance/Investments, KMS, Marketing, and the C&S leadership community. The successful candidate will step into an established portfolio and will be responsible for maintaining operational excellence, sustaining momentum on key initiatives, and supporting senior leaders across the SATT ecosystem. They will also lead the project management and coordination of BCG’s co-hosted events at New York Climate Week (NYCW), which takes place in September and for the past two years has brought together 1700+ clients at 60+ BCG co-hosted events in recent years. Thus, the role requires strong project leadership, stakeholder management, communication excellence, and a deep interest in climate and sustainability. Specific responsibilities include: • *BCG Events Coordination at NYCW *, • Collect input from C&S topic and IPA leaders, as well as SATT CCOs, on planned events and prioritize needs across the portfolio., • In collaboration with NY Office Concierge team, coordinate event space reservations in the New York office based on organizer preferences, timing requirements, and capacity considerations., • Communicate all steps of the event planning process to event organizers, ensuring clarity on timelines, tasks, and dependencies., • Track progress and completion of key planning tasks, following up proactively to ensure successful execution and alignment across stakeholders., • Oversee invitation management for all relevant events, including tracking invite lists, ensuring no conflicts or duplications, and confirming proper registration and access requirements for in-person attendees., • Support synthesis and documentation of event outputs for internal sharing and amplification where relevant. 2.* Partnership Portfolio and Investment Management * • Maintain oversight of the full SATT partnership portfolio, ensuring smooth operations, clear communication, and continuity of workstreams., • Support the assessment of new partnership opportunities and investment requests across C&S topics., • Serve as a day-to-day point of contact for SATT CCOs and adjacent teams, providing guidance, coordination, and expert input., • Collaborate with the Commercial Investment Team to track and manage SATT B-code investments, including maintaining dashboards and monitoring budgets. 3. *Strategic Support & Thought Partnership * • Act as a strategic partner to SATT leadership, providing structured input on portfolio evolution, scaling opportunities, and impactful engagement models., • Prepare materials and insights for senior forums (e.g., C&S LT, WWOM, EC/OC) to keep leadership aligned on progress, learnings, and forward direction., • Managing ambiguity with a high level of comfort, • Self-starting with a strong work ethic, entrepreneurial drive to work autonomously and in a multinational team, • Earning the respect of a very senior cohort, all Managing Directors, that are remotely located, juggling the various priorities and viewpoints of the Leadership Team members, showing influence to compile inputs and opinions from the Leadership Team members, while still meeting demanding deadlines, • Operating effectively in a matrix organization with the ability to prioritize and make decisions, • Complex project management with the ability to multi-task and drive advanced strategic analysis (beyond data) and leverage results for impact, • Strong project management skills and attention to detail (Prior large event coordination skills is a plus, but not necessary), • Leading others including senior business leaders in clarifying problems and developing solutions by building cross-PA partnerships - building consensus, persuading and influencing., • Outstanding stakeholder management, with the ability to work across leadership levels and functions., • Motivating others to deliver highest standards, providing direction, mentoring and coaching. What You'll Bring • 8 - 10 years of relevant experience, • Master’s degree preferred, • Ability to manage and drive area of accountabilities, contributing to higher level agenda setting, • Ability to lead complex, broader projects fully independently and provide direction to others, • Ability to resolve complex issues and non-defined problems autonomously, with full business acumen, • Strong interpersonal skills, credibility, • Ability to influence senior members of the PA and beyond, • Ability to respect sensitive client, BCG, and people related information as personal and confidential, • Strong written and verbal communication skills, • Advanced knowledge in Outlook, PowerPoint, and Excel, • Ability and willingness to travel to New York 20-27 Sept Who You'll Work With You will work closely with the Practice Area Leaders and their leadership teams when setting the strategic agenda and driving implementation. For additional tasks, you will collaborate with the Practice Area Coordinators, Sector / Topic Managers, HR and Marketing within the PA. Further interfaces exist with other Regional Managers as well as global and regional BCG functions and teams as needed Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Project Director – Mission Critical / Data Centres Location: Central Europe (Relocation/Rotation Package) Sector: Hyperscale Data Centres Company Type: Tier 1 International Contractor Following a series of major project wins, a global leader in the mission-critical sector is seeking a high-calibre Project Director to spearhead a landmark Data Centre development in Central Europe. With a turnover exceeding €3 billion and a project pipeline secured through 2030, our client is a dominant force in European infrastructure. This role offers the opportunity to lead a world-class delivery team for a "Blue Chip" technology client, providing a platform to manage one of the most complex engineering projects currently active in the European market. As Project Director, you will hold ultimate accountability for the strategic execution and commercial success of the project. You will serve as the primary interface between the site leadership, the executive board, and the client. Project Director Responsibilities: • Provide inspirational direction to a multi-disciplinary senior operations team, fostering a culture of safety, innovation, and excellence., • Act as the lead ambassador for the project, ensuring deep alignment with client expectations and long-term strategic goals., • Oversee the full project lifecycle, from tender finalisation and subcontractor procurement to commissioning and handover., • Maintain rigorous oversight of project budgets, P&L, and KPIs, reporting directly to the Board of Directors., • Lead internal contract reviews and implement robust management systems to mitigate operational and legal risks., • Spearhead training initiatives to upskill the project team, ensuring a high-performance environment and a clear succession plan. Project Director Requirements: • Extensive experience as a Project Director or Senior Project Manager with a "Main Contractor" background, specifically delivering large-scale Data Centres, Life Sciences, or Industrial projects ($200m+)., • You must have a demonstrable history of taking major mission-critical projects from initial ground-breaking through to final energisation and handover., • Strong commercial acumen with the ability to navigate complex contracts and manage high-level stakeholder relationships., • A willingness to lead projects on the ground in Central Europe (supported by a market-leading rotation/travel package). What’s on Offer: • An elite salary package reflective of the role’s seniority., • Generous living allowances, premium accommodation, and full travel coverage., • An industry-leading bonus structure tied to project milestones., • A clear pathway to Executive/Operations Director level within a rapidly expanding global division. This is a defining role for a leader looking to shape the future of digital infrastructure. To discuss this opportunity in confidence, please contact Julia at 07523 698852 or submit your CV today.

This is a hands-on role where your passion for fresh food, people leadership, and operational excellence will shine every day. What makes a brilliant Fresh Manager:. You understand what great looks like in fresh—from quality and presentation to rotation and waste control.

As part of our Retail team, you’ll be joining our store in Kingston, on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence. Supporting with overseeing the

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 50+ offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. As a member of the global Finance team, you will provide expert & collaborative financial partnership to our business leaders through accurate reporting, reliable analysis and actionable insight to support decision making for sustainable and profitable growth. You will play a pivotal role in shaping strategy and driving key initiatives within the Client Finance team. In this capacity, you will partner closely with business teams and industry leader to manage the financial operations of your industry client portfolio. This will involve working collaboratively with Market and Country leaders, Capability heads, and other executives. Additionally, you will engage with Market Finance Leads and regional finance teams across Financial Planning & Reporting and Controllership to ensure alignment and operational excellence. The Director reports to the VP, Client Finance for their respective Industry and will work in a matrix environment. You will lead a diverse team of Client Finance professionals based in multiple geographies with responsibilities across commercial finance and business operations and will be responsible for their growth and development. The individual is expected to demonstrate strong leadership presence, clearly communicate team and departmental goals, translate strategy into actionable plans, and contribut Your Impact Commercial Management – Support senior level decision making to achieve short and long term commercial objectives. • Partner with and Support (with Industry Leads/business teams) to deliver on annual growth and contribution margin targets for the industry client portfolio, • Work with commercial teams to evaluate business development opportunities in the context of strategic fit, commercial attractiveness and market risk, • Support the preparation of pricing proposals and deal structure, supported by the Commercial Success Team as needed, • Support commercial leadership and legal counsel in reviewing and negotiating contract terms to align with company standards, including identifying and escalating potential risks from proposed deviations, • Support Business Teams in the preparation of their annual strategic plans, • Prepare revenue scenarios and contribution margin expectations in support of annual planning cycle (Commitment and Target), taking into account business initiatives, investments, analysis of prior period trends and company financial objectives, • Lead and manage the preparation of rolling forecasts for revenue and contribution margin by providing analysis on changes from prior expectations and insights into assumptions impacting future projections, to inform decision-making and capacity planning, • Collaborate with Controllership and Revenue teams to ensure accurate and timely revenue recognition during monthly and quarterly close cycles. Provide guidance on new and complex transactions by aligning on accounting treatment and operational implementation, ensuring compliance with policy and close deadlines, • Support weekly revenue guidance process, evaluating key indicators (i.e. pipeline, sales expectations and delivery risks) to provide ongoing visibility to executive leadership and recommendations on appropriate updates to be provided, • Leverage quarterly results and profit modeling to maintain a forward-looking view of full-year profitability across clients, regions, and industries. Analyze key drivers of performance and identify actionable opportunities to enhance industry-level profitability. Collaborate with senior leadership to develop and support execution of plans that address risks and drive margin improvement, • Manage the team responsible for minimising the “quote to cash” time table (i.e. billing, collections) to optimise trade working capital and limit long standing overdue balances and accrued revenue, • Intervene in concert with business leaders and Market Finance Leads to address and resolve client related issues, • Lead and actively contribute to initiatives that strengthen collaboration, inclusion, and knowledge-sharing within the Client Finance Team and the broader local Finance Community, fostering a connected and high-performing culture, • Create and foster an environment of learning, growth and excellence by promoting learning and development initiatives and knowledge sharing, • 8+ years’ experience managing a team in finance and operations, • Speak fluent English, • Strong Excel competency, • Strong interpersonal and communication skills, • Experience influencing decision making in a matrixed organisational structure, • Highly organised and able to work according to fixed calendar cycles at a global scale (multinational across multiple time zones), • Education:, • Bachelor’s degree, MBA or accounting qualification preferred Additional Information Set Yourself Apart With • Experience working closely with senior leaders and contributing to presentations for executive-level stakeholders, • Strong presentation/PowerPoint and PowerBI competency, • Experience in Technology Consulting or other service sector, • Experience working at one of the top global marketing & communications networks

The successful candidate will be responsible for maintaining and repairing equipment, liaising with clients, and ensuring compliance with safety regulations. Join a dynamic team committed to operational excellence and customer satisfaction. This position requires a full UK driving license and knowle

As part of our Retail team, you’ll be joining our store in Kingston, on a full‑time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence. Deputise in the absence of t

TITLE Project Coordinator INTRODUCTION Our client is a London-based award-winning supplier of design-driven commercial interior products who has an enviable reputation for project excellence and superb service. As a result of business growth and change they now require someone to manage and track key new installation projects. LOCATION Wandsworth, London Office-based role WORKING HOURS 28-30 hours per week (Ideally 5 days per week, but our client would consider 4 days per week) THE JOB ROLE The Project Coordinator role is a dynamic and vital position within our client’s business and takes responsibility for the operational organisation and administration around new installation projects. The role entails: Organising installation teams’ diaries and work schedules, ensuring effective liaison with customers and clients Tracking all orders and paperwork associated with new projects, including order agreements, invoices and POs. Overseeing and tracking approximately 4-5 new projects per week, ensuring all relevant materials are ordered and available. Providing feedback to senior leadership on weekly agendas and team processes. THE PERSON NEEDED For the Project Coordinator role our client is open on the background of the new hire, but is looking for some vital skills and attributes: Genuine experience successfully working within a busy, dynamic environment where multi-tasking and deadlines are important Excellent organisation and diary management skills. Strong clear communication skills – the ability to engage with a wide range of people. THE REWARDS £30-40K Basic (depending on experience) Pension scheme, healthcare, holiday entitlement IF YOU MEET THE REQUIRED EXPERIENCE – PLEASE APPLY NOW! If you have the relevant experience listed in “the person needed” section, please send your CV ASAP – our client is looking to interview ASAP. Our client is looking to interview in February. Key terms: Project Coordinator, project manager, contract manager, contracts manager, operations manager, sales office manager, London, South London, Wandsworth, Putney, Battersea, Fulham, Hammersmith, Earls Court, Chelsea, Wimbledon, Streatham, Brixton, Chiswick, Shepherd’s Bush, Kensington, Acton, Brentford, Richmond, Mitcham, Norwood

Join a Market-Leading Retailer - Assistant Manager | South West London | Up to £35,000 Job Title: Assistant Manager Location: South West London Salary: Up to £38,000 per annum Job Type: Full-Time, Permanent Are you an ambitious retail professional ready to take the next step in your career? We're looking for a driven Assistant Manager to join one of the UK's fastest-growing value retailers. With a reputation for unbeatable customer service, career progression, and store expansion, now's the time to be part of something big. About the Role As Assistant Manager, you'll support the Store Manager and lead a high-performing team in a fast-paced, high-volume retail environment. Your role will focus on people leadership, performance management, and operational excellence - with clear progression opportunities into Store Management. Key Responsibilities Take ownership of a department and step up as Duty Manager when required Support the Store Manager in delivering KPIs: sales, shrinkage, and wage control Drive exceptional customer service and team engagement Oversee stock control, merchandising, and compliance standards Ensure Health & Safety procedures are always followed Analyse store data to identify areas for improvement and growth What We're Looking For Proven experience as an Assistant Manager (or similar level) in a fast-paced retail environment A hands-on leader who thrives on the shop floor and motivates others Strong organisational and communication skills Passionate about customer service and hitting targets Proactive and eager to develop into a future Store Manager Why Join Us? Competitive salary - up to £35,000 Fast-paced, exciting environment with genuine career progression Be part of a business that's expanding rapidly across the UK Make your mark and grow with a team that values people and performance Ready to take the next step in your retail career? Apply now and be part of our South West London success story. BBBH37719 TPBN1_UKTJ

Procurement Performance & Development Manager Location: Croydon (Hybrid - 2/3 days onsite) Contract Type: Temporary - 3 months (possible extension) Hours: 36 per week Rate: PAYE £32.27 | Umbrella £43.03 per hour Hybrid working model (2-3 days onsite in Croydon). Initial 3-month contract with potential extension. About the Role This is not a tendering or sourcing role. Instead, your focus will be on shaping the systems, intelligence, policies, behaviours and governance that enable high‑quality procurement and contract management across the client. You will lead a talented team of six, driving excellence in performance measurement, learning & development, procurement policy, and systems optimisation. This role is ideal for someone motivated by service improvement, evidence‑based decision‑making and shaping organisation‑wide capability. What You'll Lead Procurement Performance, KPIs & Data Insights You'll design, develop and embed performance frameworks, KPIs and benchmarking approaches to track purchasing and procurement performance across the client. This includes identifying performance risks, supporting senior stakeholders, and ensuring data from multiple systems is transformed into meaningful insights that drive action. Policy, Governance & Systems DevelopmentYou will take overall leadership of the client's procurement policies, processes and governance mechanisms-ensuring they are clear, modern, compliant and embedded. This includes: Creating and updating procurement and contract management policies Ensuring strong governance and controls (e.g., Contract Standing Orders, and Strategic Contracts Board functions) Overseeing system improvements across procurement, purchasing and contract management Interpreting legislation and shaping changes to policy and business processes accordingly Market & Supplier IntelligenceYou'll ensure that robust market, spend and supplier analysis informs procurement strategy across all directorates, enhancing decision‑making and supporting long‑term planning. Supplier Relationship Management (SRM)You will lead the development, oversight and embedding of an organisation‑wide approach to Supplier Relationship Management, including: Setting expectations for supplier behaviour and performance Supporting contract managers in strengthening supplier relationships Providing intelligence and analysis to improve engagement with key suppliers Enhancing the client's reputation as a commercially effective and responsible partner This includes setting the internal culture necessary to maintain strong, proactive supplier relationships across all directorates. Learning, Development & Capability Building Contract managers Wider client commissioning staff The procurement team itself Apprentices and graduate trainees Leadership & Stakeholder EngagementYou'll inspire, motivate and develop a high‑performing team, while also providing assurance, advice and influence at all levels, from front‑line operational teams to the Corporate Leadership Team and Elected Members. About You We are looking for a strong strategic thinker with: Deep understanding of public procurement and contract management Strong performance, data and analytical capability Experience implementing policy change and service improvement Excellent leadership, coaching and stakeholder management skills The ability to innovate and embed change across a complex organisation MCIPS or equivalent professional knowledge level A passion for driving better procurement outcomes for residents and communitiesYou will lead a team of four specialists (2 Senior Specialists, 2 Specialists) and supervise apprentices/graduate trainees, ensuring continuous improvement and effective stakeholder engagement throughout the procurement and purchasing processes. Interested? Apply now to lead a high-performing team and make a significant impact on procurement excellence. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Summary The current operational environment for the Counter Terrorism Policing Headquarters (CTPHQ) is dynamic, and CT Policing must continually respond to the threat faced, therefore change is at the heart of CT. Working within CTPHQ, the Business Change Manager (BCM) is part of the Change Pillar. The Change Pillar within CTPHQ is responsible for overseeing change activity across the CT Network The BCM role supports the delivery of change in the CTP Network by applying the Business Change framework, tools and methodology to help the business to understand, prepare, adopt and embed change. By strategically engaging with our people and taking them on the transformational journey with us, we ensure that any disruption is minimised and the benefits are maximised. Role Position within CTPHQ Change Pillar The Change Pillar manages the delivery of the Counter Terrorism (CT) Policing Change Portfolio to meet our strategic objectives. It is split into 4 teams; Portfolio Office (PfMO), Change Assurance and Standards, Business Change, Project and Programme Management (PPM) and Business Design. The BCM works within the Business Change Team which provides change management support to the programmes and projects in the CTP Change Portfolio, and also to complex projects within the Technology Portfolio. There are a number of permanent Business Change Manager (BCM) roles, supplemented by a number of temporary contract resources- these BCMs will be line managed by the Business Change Leads, who will also be responsible for supporting personal development of permanent staff. The BCMs will be expected to work at both programme and project level, and will support and guide Regional Change Managers (RCMs) working in operational CT commands in the application of business change to projects that they are managing within their regions. Job Purpose The purpose of this role is to provide change management support, training, guidance and assurance to deliver change in a way that minimises disruption to operational delivery, build capabilities and realise benefits. Key Responsibilities The role will involve full/part-time deployment to manage business change on specific programmes/projects, which may come with a requirement to travel to regional CT(I)Us across England and Wales to engage with and support the Regional Change Teams. The role will also be expected to contribute to development and maintenance of the Business Change ‘Centre of Excellence’ i.e. continuous improvement of framework, methodology, tools and templates, taking into account lessons learned from using these, plus advice and guidance to others. The key responsibilities of the BCM are to support the Business Change Leads and/or Project/Programme Managers in delivering effective business change interventions to realise benefits across the national CT Network, by: Utilising the business change framework, toolkit, templates and approaches, and contributing to continuous improvement of these. Ensuring rigorous, objective business change documents (e.g. change impact and readiness assessments, stakeholder analysis and mapping, communication and engagement plans, benefit realisation plans) are created and updated, recommending and delivering interventions to mitigate any negative implications and ensuring all benefits are identified and realised. Developing business change solutions or interventions to help overcome potential barriers, improve performance and ensure the smooth delivery of the programme / projects objectives. Effectively capturing and sharing insight and views from a diverse range of change stakeholders to ensure understanding of any barriers to new ways of working and thus better embedding of changes. Support the Business Change Leads to manage and develop the national Change Network and/or other required and agreed change mechanisms with CT operational colleagues (senior leaders and management team members who are ‘business change owners’) across the country, in order to ensure business change is understood, planned, communicated, implemented and managed effectively. Considering and mitigating for the cumulative impact on business areas implementing the change (culture, structure, services and morale), and escalate these trends / issues to the Business Change Lead. Working with Regional Change Teams to build their change management capability and to facilitate the use of consistent Business Change tools and techniques to ensure that change is managed effectively at regional level. Working with HR and Communications colleagues to ensure that the ‘people impacts’ of change are understood and that change messaging is aligned across the Portfolio and the network. Working with the Benefits Manager to ensure business change interventions are identified and addressed to help realise benefits across the national CT Portfolio. Working with Business Design to ensure that design is realistically deliverable from a business perspective and that the Change Network are engaged in business assurance of regional design where appropriate. Actively engaging and coaching those responsible for delivery of programmes and projects in the application of good change management and encouraging an inclusive working culture. Providing business change input into all governance documents including business cases, CCRs, status reports etc to ensure successful and timely programme/project delivery. The Business Change Managers will need to work as part of one or more programme/project teams to understand the impacts of change on the business, assessing feasibility of different solutions, and that business change activities are fully understood and incorporated into the implementation plan. They will also need to work closely with: Other members of staff within Portfolio and Change Management, especially the Benefits Team, and with relevant staff working on Benefits Management within programme/project teams, to create and implement benefits realisation plans. The CT Change Network, i.e. Regional Change Teams, to ensure that they have the required project information, skills and capability to manage change within their regions, and that the cumulative impact of change at regional level is understood and managed. Supplier Business Change resources working within programme/project teams, to ensure that the business change approach aligns to the Portfolio methodology and that they are engaging appropriately with the CT Change Network. HR and Communications colleagues within CTPHQ to collectively manage the ‘people impacts’ of business change across the CT Network. Business Design, to ensure that any designs are realistically deliverable from a business perspective and that the CT Change Network is engaged in the business assurance of design where appropriate. Skills Use information to judge business change to support effective decision-making. Ability to provide effective challenge to support delivery of business change management. Ability to support people with limited knowledge of effective business change management. Exceptional planning and organisational skills, and able to meet demanding deadlines in a pressured environment. Good interpersonal skills with the ability to work effectively and tactfully with people at all levels. Good facilitation skills, with the ability to elicit information and agreement from audiences of varying backgrounds. Good communication skills, both verbal and written, across all levels including stakeholder engagement skills. Ability to work unsupervised and as part of a team. Self-starter, confident and capable of working both independently and collaboratively to tight deadlines with plenty of initiative. Strong IT skills in the use of Microsoft products, especially MS Word and PowerPoint. Essential Experience Experience of facilitating groups, balancing conflicting opinions, resolving disputes and building consensus as necessary. Experience of listening and understanding to the needs and experiences of customers and using these to develop solutions or interventions to improve performance and achieve organisational outcomes. Experience of business change - including planning, managing and implementing change delivered by projects/programmes/portfolios. Experience at supporting the management of organisational change blockers and issues to resolution. Desirable Experience Knowledge of CT Policing including London (MPS), National (UK Force wide) and international responsibilities. Previous experience of working in (local) government, a security agency or policing is desirable. Qualifications Essential: Prosci Practitioner (to be completed within first 6 months, if not already held) APMG Change Management: Practitioner (to be completed after 12-18 months, if not already held) Desirable: Managing Successful Programmes: Foundation APMG Agile Change Agent APMG Managing Benefits: Foundation Vetting Minimum SC Clearance. Candidates must hold or be prepared to undergo National Security Vetting Security Check (enhanced) SCe level, with a willingness to undergo Developed Vetting (DV) once in post, if required

We are recruiting a Retail Supply Coordinator to join our Rapport team in one of our Client's offices near Battersea Power Station . You will play a crucial role in coordinating and supporting with the execution of various projects in a fast-paced, and sometimes intense, working environment. Our Client is one of the largest tech companies in the world. This is a great opportunity for someone with passion for Procurement and Supply Chain logistics, to work independently, and as part of a large, cross-functional team. It is essential that the successful candidate possess excellent communication skills and the ability to interact and influence all levels within the organisation. The job title for this position will be officially, Development Coordinator EMEIA. Type of contract: Full-time, 12-months FTC Hours: 40 per week (Monday-Friday) What will you get? Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow. Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career! Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. Give Back to Community: Take one paid day off annually to support a cause you're passionate about! Main responsibilities Supporting the management of commercial and contractual relationships with Retail Supply product and service providers Managing vendors, including sourcing, logistics, pricing and participating in strategic business reviews Executing established supply kitting processes for new venue openings and remodels Managing product lifecycle from launch to end-of-life disposition Analysing current processes and procedures to continually seek new efficiencies and cost savings Engaging with retail store teams to coordinate operational requirements through direct and indirect forms of communication The ideal candidate will Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Ideally, have at least 3 years of Supply Chain/Procurement Project management experience and BA/BS degree (required) Be dynamic, intelligent, and passionate individual, with a positive attitude Possess excellent communication skills, written and verbal Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs) Be creative, process and result-driven, resourceful with a can-do attitude and the ability to multitask and efficiently solve problems Have strong time management and analytical skills Be proactive, adaptable, organised, flexible, with great attention to detail and ambition to learn and grow Have the ability to work independently and as part of a large team About us Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at . Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience. TPBN1_UKCT

Location: Croydon, BR3 Salary: Up to £45,000 (+ Electric Company Car) Working Hours: Monday- Friday (9am – 5pm) Job Code: MJ2178 Regional Manager We are delighted to be supporting a dynamic and rapidly expanding SME in the facilities sector as they seek to appoint an exceptional Regional Cleaning Manager. This is a superb opportunity to join a business that is committed to growth and operational excellence. Our client requires a results-driven and highly professional Regional Manager to take ownership of a key portfolio of schools within the Lincoln area. This critical management role is focused on driving operational performance, ensuring contract profitability, and maintaining the highest standards of service quality and client satisfaction. Compliance Requirement: Given the nature of working within the education sector, the successful candidate will be required to successfully pass an enhanced Disclosure and Barring Service (DBS) check to our client's satisfaction. Key Responsibilities: The Regional Manager will be accountable for the entire operational and commercial performance of the allocated sites, including: • Effective management, coaching, and recruitment of site-based teams to ensure consistent, high-quality service delivery., • Diligent management of site budgets to maximise contract profitability, identifying and implementing cost-saving measures and efficiency improvements., • Serving as the senior operational point of contact for clients, fostering and maintaining robust, professional relationships that lead to high satisfaction and account retention., • Conducting regular, robust quality audits across all sites and proactively ensuring the specified cleaning standards are met and sustained., • Actively seeking opportunities for continuous improvement, account growth, and selling in additional value-added services to the existing client base., • Ensuring rigorous adherence to all relevant Health & Safety legislation and company procedures across the portfolio., • Providing regular project support, reports, and ad-hoc activities as required by the Operations Manager to support strategic decision-making. Requirements, Skills & Experience: The successful candidate will demonstrate a blend of strong leadership skills, commercial awareness, and operational experience: • Proven expertise in managing operational teams, financial budgets, and complex client relationships within a service industry., • Strong leadership, motivational, and planning skills, coupled with the ability to influence stakeholders at a senior client level., • Practical working knowledge of Health and Safety management systems and legislation, ideally within the contract cleaning industry., • Previous experience working with clients in the education sector (schools, academies) would be a distinct advantage. Employee Benefits: Our client offers a competitive salary and an excellent benefits package designed to support both professional development and personal wellbeing, including: • An additional day of annual leave to celebrate your birthday!, • Free access to an extensive E-Learning Platform (40+ courses) to support ongoing career growth., • Access to an online Wellbeing platform to promote health and balance., • A paid volunteering day annually to support a cause of your choice., • Participation in the 'Above & Beyond' Reward Scheme for outstanding performance., • A comprehensive death in service policy. ***Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available

Service Delivery Team Leader Shrewsbury, Shropshire Permanent Full-time, Monday to Friday (occasional flexibility required / occasional Saturday cover) Starting Salary: £30,000 per annum (dependent on experience) Were recruiting for a full-time Service Delivery Team Leader to join a growing organisation based in Shrewsbury. This is a key role overseeing the coordination and quality of service delivery across multiple client pathways, ensuring a smooth, efficient, and compliant experience from initial engagement through to completion. Youll act as the first point of contact for service queries, manage bookings and reporting, and play a central role in maintaining performance standards. As the service portfolio expands, this role will evolve into a leadership position managing a small team of Customer Services Advisors. Key Responsibilities Coordinate end-to-end service pathways from initial contact to completion, ensuring compliance with internal standards Manage bookings and follow-ups in line with capacity and service timelines Provide professional, accurate, and empathetic communication to clients and stakeholders Act as the escalation point for complex service queries requiring cross-team coordination Collate and submit performance data, including activity volumes, timelines, feedback, and outcomes Maintain internal dashboards and support reporting for governance and operational reviews Supervise and support the development of new Customer Services Advisors Contribute to SOPs, training materials, and process improvements Ensure all records meet confidentiality, data protection, and audit requirements Promote accessibility, inclusion, and service excellence across all interactions Experience & Skills Essential: Experience in service coordination, administration, or operational support Strong communication and interpersonal skills High attention to detail and ability to manage sensitive information Confident using digital systems and reporting tools Ability to lead by example and support others in a team environment Desirable: Familiarity with performance reporting, governance, or compliance frameworks Experience developing SOPs or training materials Education: GCSE or equivalent (preferred) This position is ideal for someone who enjoys working in a busy, collaborative environment where attention to detail, empathy, and problem-solving are highly valued. The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours .If you do not hear from us within this time your details wont be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About Us Prince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you. REF: DE26761 TPBN1_UKTJ

ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Rota - Permanent Role SALARY: £27,936 basic salary, plus 10% zone allowance per year, totalling £30,730 BONUS/OTE: Realistic total earning potential of up to £34,330 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary 10% Zone allowance An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career TPBN1_UKTJ

Head of Therapy London Full time 37.50hours per week Salary £60,000 Reports to: Registered Manager Line Management of: Identified Staff Groups Therapy and Activity team (this may include some volunteer management responsibilities) Responsible for: Individual clinical areas. As directed by Director of Care, Registered Manager and overall leadership for British Homes therapeutic programme. Overview: The British Home is undergoing an exciting period of change and development, at the heart of this change are the therapeutic services British Home offer. This post will manage a small but growing team of OTs, Physiotherapists, Speech and Language Therapists, Neuro Psychology, Creative Arts Therapists and Rehabilitation Assistants. The post holder will have opportunity to grow and develop the team as British Home moves towards achieving its vision to be a Level 2 rehabilitative service. This post holder may also enhance the therapeutic profile of British Home by offering teaching and developing links with rehabilitation bodies such as SRM and UKROC. Support will be provided to the postholder in order to support and develop them as the service grows and develops within itself. The Head of Therapy will provide leadership and direction to the therapy services, working alongside Clinical Lead (Senior) Nurses, the Head of Therapy will be responsible for developing the strategy for the Therapies Department in line with British Homes overall strategy and transformation programme. This will include playing a key role in identifying opportunities for clinical innovation and modernisation. This will include, but not be limited to, focusing on new ways of working; delivery of all operational performance targets; reporting both nationally and individually on rehabilitation programmes; outcomes and goals, as well as capacity utilisation and staff management. The post holder must have a professional background and hold HCPC registration. The Therapy Team is moving to a 365 service, this means the team is expected to be present as weeks on a roster at the discretion of the manager. Some weekend working may be required. In addition, senior leaders may be expected to take part in an on-call rotation. Purpose of Position: To be the professional therapies lead for the British Home, providing advice within the organisation and, where appropriate, to external partners on all matters concerning the managed services and practices. This responsibility includes internal and external MDT support. Change management: Reviewing departmental operations and implementing Changes to improve service delivery for British Home patients and staff. This includes developing an effective team approach across therapy services, to lead British Home in its journey to accredited Level- two status and supporting the Gold Standards framework for palliative care. Deliver high quality, evidence based clinical services in line with the clinical services strategy. This means reporting effectively both for the individual and nationally into UKROC. Support and oversee improvements in patient care and working directly with ward staff and nurses to improve practice and work with a bio-social, holistic overview of treatment: involving clients and their families at all times. Ensure productivity and efficiency across the department. This includes financial management and oversite of admissions pathways and costings for therapeutic packages. Head of Therapy - Strategic Responsibilities: Provide leadership to the Therapies department, working with clinical colleagues to manage the design and delivery of clinical/non-clinical services. To support positive and effective relationships between the Therapies Department and other services, with external bodies and friends and families. Develop a culture in which all staff are delivering high quality patient centred care in tandem with nursing staff. Be jointly responsible for the writing of copy and content for external publication, ranging from fundraising bids to media publications and articles. Continually review services in line with Level -2 service provision aspirations and work with colleagues to redesign services in order to meet the needs of patients and enable the Therapies Department to achieve key performance indicators. Head of Therapy - Performance Management: Develop effective processes for monitoring, analysing and managing department activity, including the efficient management of capacity, identifying when performance falls below set standards and taking corrective action. This also includes all investigations and learning from incidents and accidents. Set up and monitor a UKROC reporting system and ensure appropriate timely data collection mechanisms are established to support capacity and demand analysis and transparency with regard to productivity. Responsible for the Therapies departments performance, review processes ensuring that all Key Performance Indicators (KPIs) are met; where they are not met, establish appropriate action plans to meet the standards. Oversee the departments implementation of Transformation Improvement Plans. Responsible for proposing, developing, and implementing department policies, with reference to clinical governance, best practice, national guidelines, recommendations, and regulations. Head of Therapy - Financial Management: Accountable for the delivery of a balanced budget for the Therapies Department. Accountable for all equipment and services within the department to come in under budget while still providing and excellent level of rehabilitation opportunity to clients. Understand the therapy teams position within the wider scope of the charity. This means taking the lead on fundraising for therapy led initiatives, such as a sensory room or new specialist equipment. Work directly with finance to ensure costings for new admissions are modern and fair while incorporating fair and accurate. Meticulously oversee the staffing requirements of the department vs commissioned therapy hours provided, to ensure this is always accurate and clients are able to access all the therapy they are entitled to. Head of Therapy - Personnel: Line-manage individuals and growing teams of Physiotherapy, Occupational Therapy, Speech & Language Therapy and Psychology, either individually or working directly with seniors in relevant professional departments of neuro psychology. Manage recruitment and selection, providing clear leadership and ensuring appropriate arrangements are in place to set objectives, monitor performance and agree and review personal development needs. The post holder will be expected to develop and oversee a departmental workforce plan to optimise staff opportunities to ensure delivery of high-quality services. To act as a mentor, facilitator, and clinical supervisor to junior colleagues to develop professional and leadership competence by promoting analytical and reflective practice, leading by example in developing and maintaining a personal, professional portfolio. To promote evidence-based innovative practice through the process of multi-disciplinary research and clinical audit, to promote excellence in practice and inter-professional working. This might involve taking part or coordinating research project where appropriate. Head of Therapy - Person Specification Qualifications/Education First Level Registered Occupational therapist registered with HCPC or Another HCPC registered professional with significant experience - Essential Evidence of continuing professional and clinical development - Essential Application Form + Certificate - Essential Experience in rehabilitative medicine or neurology. Spinal or palliative care experience in tandem with rehabilitative experience also considered. Moving & Handling Trainer - Desirable Application Form + Certificate Mentor or Mentorship qualification / experience with students - Desirable Application Form + Certificate Experience Experience leading the work and management of staff within a mixed discipline therapeutic team - Essentia -l Application Form + Interview Experience working with or managing neuropsychology - Essential - Application Form + Interview Experience of supervising, appraising, training and coaching a staff team - Essential Application Form + Interview Computer literate with experience of word-processing/ spreadsheets/databases/ email - Essential Application Form + Interview A minimum of 2 years previous experience of supervising staff. - Essential Application Form + Interview Experience or knowledge of reporting into UKROC and associated national guidelines - Essential Application Form + Interview Experience using FIM&FAM as part of routine assessment for client admission and progress management - Essential Application Form + Interview Experience of rolling FIM&FAM into a service with integrated nursing care - Desirable Application Form + Interview Experience of delivering therapies as part of the gold standard framework of palliative care pathway - Desirable Application Form + Interview Skills/Knowledge/Abilities Ability to manage, lead and motivate a team - Essential - Interview Ability to maintain all aspects of confidentiality. Able to comply with all legislative requirements in relation to service users and staff. - Essential Interview Ability to communicate verbally in a clear, concise, and succinct manner. - Essential Application Form + Interview Ability to listen in an open and reflective manner - Essential Interview Clear and concise written skills. Effective IT skills to assist with the implementation of computerized care plans. - Essential Application Form + Interview Ability to maintain positive working relationships with external agencies. - Essential - Interview Awareness of effective administration systems. - Essential Application Form + Interview Ability to prioritise tasks and people manage. - Essential Interview Awareness of and the ability to support management using influencing skills. - Essential - Interview Ability to provide both a quality and customer focused service - Essential - Interview Awareness of best dementia care practice and how to support older people living with increased physical and emotional frailtiesInterview Ability to lead and motivate staff teams. - Essential Interview Personal Qualities Sensitivity to needs of vulnerable or unwell groups - Essential Interview Enhanced understanding of EDI and how this translates to a client centred approach to therapeutic goals - Essential - Interview Willingness to be trained and developed.- Essential Interview Ability to use own initiative.- Essential Interview Flexible approach to work.- Essential Interview Circumstances Ability to work a 7-day rota pattern if and when required, or ensuring the team provide this; - Essentia -l Interview Ability to undertake occasional travel - Desirable - Interview Be available to cover emergency situations - Essential - Interview Equal Opportunities Demonstrate an understanding of the needs of different minority groups and be committed to Equal Opportunities and anti-discriminatory working practices. - Essential - Interview Health & Safety To be committed to promoting the highest standards in Health & Safety performance. - Essential Interview TPBN1_UKTJ

The Role The Property Operations Manager for the Maintenance department (Roofing, Damp & Restorations) oversees the delivery of high-quality maintenance projects across London, ensuring exceptional service standards and operational efficiency. This role involves managing teams across multiple divisions, coordinating schedules, monitoring costs, and maintaining compliance with health and safety regulations. The role holds day-to-day operational ownership of job setup, resourcing, diary management, staff performance, cost control and compliance, ensuring works are delivered safely, on programme, and to the company’s exacting standards. The ideal candidate will be a strong leader with hands-on experience in roofing, damp proofing, and restoration works, capable of driving performance, developing teams, and ensuring projects are delivered on time, within budget, and to the company’s exacting standards. The Operations Manager is expected to be visible across live sites, proactively troubleshoot issues, protect margin, and uphold the company’s non‑negotiable weekly operational controls. Minimum Requirements: Must reside within 1-hour travel from Fulham, SW London area. Full UK driving licence required. Minimum 5-7 years of proven experience in property maintenance, construction, or property restoration management. Minimum of 5 years of proven experience in roofing, damp proofing, or restoration environments is essential – experience in all three is strongly preferred. Minimum 3-5 years of team management experience, leading multidisciplinary crews (Surveyors, Roofers, Damp Specialists, Restorers, Coordinators and Labourers). Strong technical understanding of roofing systems, damp proofing methods, and heritage/restoration practices. Formal qualification in Construction Management, Building Maintenance, or a related field (preferred but not essential). SMSTS / SSSTS, IOSH, or equivalent Health & Safety certification highly desirable. Demonstrated experience in managing multiple projects simultaneously, ensuring delivery to time, cost, and quality standards. Strong understanding of building regulations, HSE standards, and industry best practices in roofing and damp restoration. Proficiency in project reporting, budget tracking, and performance analysis. Competent in using CRM/project management software and job tracking systems. Proven ability to foster a positive, safety-driven, and performance-based team culture. Skilled in coaching, performance management, and staff development to support progression and maintain high standards. Experience in client-facing roles, managing expectations, resolving issues, and maintaining long-term relationships. Sound understanding of budget management, cost tracking, and profitability metrics. Duties & Responsibilities: Service Delivery & Standards: * Ensures that maintenance services, including roofing, damp, and restoration projects, are delivered to the highest standards, reflecting the company’s reputation for excellence in complex and large-scale projects. * Regularly reviews and updates service protocols to ensure compliance with health, safety, and building regulations, maintaining a strong focus on safety and quality. * Works closely with coordinators to ensure smooth scheduling and effective project management, ensuring projects are completed on time and to the clients’ satisfaction. * Ensures all projects are fully set up and ready to commence, including confirmed start dates, labour allocations, material orders, access arrangements, and clear job instructions for EPS teams and subcontractors. * Maintains operational oversight across all live projects, ensuring progress is tracked, issues are escalated immediately, and quality is verified prior to sign‑off. Operational Efficiency: * Continuously identifies opportunities for process improvements, including optimising resource allocation, scheduling teams effectively, and implementing efficient work practices to enhance productivity. Develops strategies to maximise the time crews spend on site, minimising downtime, and ensuring that all work hours contribute directly to project goals. * Oversees resource planning to ensure that tools, materials, and personnel are available when needed, reducing delays and project disruptions. * Records daily staff attendance and submit verified weekly attendance reports to Accounts and HR for payroll. * Manages diaries and weekly programming, including adjustments for weather conditions, access constraints, drying times, and inter‑trade sequencing to keep operations running smoothly. Conducts weekly team meetings to communicate priorities, review performance, address issues, and maintain team alignment and morale. Loss Prevention & Inventory Management: * Monitors the usage of materials and equipment to control costs, ensuring that stock levels are maintained without overuse or wastage. * Implements strict inventory controls and regular audits to prevent theft or loss of tools and materials. Analyses inventory and usage patterns to identify potential areas of loss or inefficiency, developing solutions to minimise waste. Financial Oversight: * Tracks division performance metrics, focusing on cost control, project profitability, and efficient resource use. Prepares regular reports on project costs, service revenues, and efficiency gains to ensure the division meets financial targets. * Works closely with the finance team to identify cost-saving opportunities without compromising on service quality or project outcomes. * Checks running job costs and margins weekly, flagging and investigating any jobs at risk of margin erosion and implementing corrective action promptly. * Approves high‑value orders and controlled quantities (including lead) and cross‑references subcontractor costs against internal pricing to ensure margin is maintained on subcontracted elements. Team Development & Training: * Managing a team of +- 25 employees, including Coordinators, Surveyors, Tradesmen, Roofers, Damp Specialists, Restorers, Labourers and Subcontractors across the Roofing, Damp and Restorations divisions. * Collaborates closely with the HR department to foster a positive and proactive team culture, encouraging good attitudes and a strong work ethic. * Oversees training programs to ensure that all team members are skilled in the latest techniques, safety protocols, and industry standards. * Develops performance metrics for the team, providing regular feedback, coaching, and opportunities for professional growth. * Leads recruitment activity including interviewing, onboarding and induction, ensuring new starters are trained, briefed, and integrated into EPS systems and protocols. Manages performance and disciplinary processes in conjunction with HR, addressing conduct and capability issues fairly, consistently, and promptly. * Approves annual leave requests and makes necessary operational adjustments to maintain site coverage and service delivery. * Ensures staff training, competencies, and required accreditations remain current and recorded. Client Management & Relationship Building: * Manages relationships with key clients, ensuring their needs are met with professionalism and efficiency throughout the duration of complex projects. Develops strategies to improve client retention and satisfaction, addressing any concerns or issues that arise promptly and effectively. * Works closely with the marketing team to identify new business opportunities and to promote the division’s services, leveraging the division's strengths in specialised restoration work. * Acts as the escalation point for customer complaints, investigating issues thoroughly, implementing solutions, and feeding learning back into systems to prevent recurrence. * Ensures suitable site media is booked and captured for approved marketing and social media content without disrupting operations. Systems, Protocols & Quality Control: * Sets, enforces and improves operational protocols to ensure consistency across survey handover, job setup, live delivery, variations, and sign‑off. * Investigates operational issues and recurring failures, drives root‑cause solutions, and maintains team accountability to prevent repeat defects and callbacks. Health, Safety & Compliance: * Ensures Health & Safety standards are maintained and continuously improved, including oversight of COSHH, RAMS, toolbox talks, and safe working practices across all teams and subcontractors. * Records, investigates and reports accidents, incidents and near misses, implementing corrective actions and communicating lessons learned to prevent recurrence. Carries out random site inspections to verify compliance, workmanship quality, and adherence to EPS protocols, escalating issues and implementing changes where required. About Us: Environ Property Services is a well-established and dynamic company that specialises in Damp, Roofing, Drainage, Pest Control and Restoration! We are a family run business operating in the heart of Fulham, and we have a reputation of providing exceptional services to our customers. Our innovative and fast paced company prides itself on cultivating an incredible team of motivated individuals who have a passion for excellence. Are You Ready to Make a Real Impact? Tired of the same old routine in your current role? Feeling like just another cog in the machine? Break free from the mundane and step into a world where your work truly matters! Join Us in Preserving London's Iconic Landmarks! Mission Statement “We solve complex property problems — damp, drainage, pest control, roofing, and period restorations through a coordinated team of skilled professionals who communicate clearly and fix issues at the root cause. Our multi-division structure is built to support one another, ensuring every solution is holistic and long-lasting. Our mission is to become London’s most trusted property services company for property managers. We believe property care should be proactive, not reactive — driven by great people, great systems, and divisions that collaborate to solve the real problem” Our Vision “To become London’s most respected and reliable property services brand—where trusted workmanship meets high performance, and every team member operates at Priority Green standard in client care, craft, and company culture.” Our Values Our culture is our competitive advantage. It sets the tone for performance and shapes how we are perceived externally. In alignment with our Mission and Vision, the following core values are non-negotiable - We are committed to hiring, developing, and retaining individuals who consistently embody Communication, Integrity, Craftsmanship, Proactivity, Humility and Respect, Collaboration, and Responsibility. What We Offer: Fixed Hours with Overtime Options: Work from 8 am-5 pm, Monday to Friday, with the opportunity for overtime at enhanced rates. Competitive Basic salary Professional Growth: Continuous personal and professional development opportunities. Benefits: 30 days paid holiday (inclusive of bank holidays), company vehicle, fuel card, staff uniform. Dynamic Work Environment: Be part of a young, fast-paced, and dynamic team making a real difference in London. If you're ready to take your career to new heights and be part of a team that's transforming London, one property at a time, we'd love to hear from you. Apply now and join the Environ Property Services Ltd family

The Role The Major Works Coordinator plays a pivotal role within the Restoration and Roofing Divisions at Environ Property Services. Reporting directly to the Operations Manager, you will ensure the seamless management of client inquiries, survey bookings, job scheduling and project delivery within the department. We’re looking for individuals who align with our mission to solve complex property issues proactively, share our vision for trusted, high-performance service, and embody our core values of integrity, craftsmanship, communication, and collaboration. Minimum Requirements: • Must reside within 1 hour travel from Fulham, SW London., • Minimum of 3 years proven background / experience in scheduling, coordinating and project administration within the property maintenance services industry., • More than 3 years of experience with scheduling/booking of maintenance and repair works/jobs for tradesman – engineers, surveyors, technicians, subcontractors etc. – excellent diary management skills required., • Property services or Construction industry experience is essential! – You must understand how trades, contractors, and projects flow in practice., • Strong knowledge of property restoration or roofing services is preferred., • Demonstrated experience managing job bookings and tracking systems., • Project administration experience., • Organisation & Oversight – You thrive on structure, deadlines, and clear reporting. Nothing slips past you., • Problem Solver – When challenges arise, you find solutions quickly and keep projects on track., • Professional telephone manner with the ability to handle both client inquiries and contractor liaison., • Strong organisational skills with exceptional attention to detail and accuracy., • Ability to manage multiple priorities while maintaining composure and accuracy., • Proficient in Google Workspace and comfortable using CRM or project management platforms., • Proactive, solutions-focused mindset with a commitment to delivering high service standards. Duties & Responsibilities: • Responsible for ensuring the seamless management of client inquiries, survey bookings, job scheduling, and project delivery in support of the Restoration and Roofing teams., • The role serves as the primary point of contact between clients, surveyors, tradespeople, subcontractors, and internal teams., • Book and coordinate Restoration and Roofing surveys, ensuring timely delivery of reports to clients., • Ensure tradespeople adhere to schedules and complete jobs efficiently while uploading accurate documentation and photographic evidence., • Managing job bookings and tracking systems, • Provide regular project updates to clients, ensuring expectations are managed and satisfaction is maintained., • Track profit margins, issue invoices, and follow up on payments in line with company terms., • Act as the key communication point for all parties involved in restoration and roofing works—including clients, internal staff, subcontractors, trades, and suppliers., • Maintaining excellent communication and customer service with our client and customer base is essential., • A key responsibility will be to manage the surveyors by understanding their capabilities and their industry expertise in order to effectively schedule them on the correct jobs., • Proofreading the reports created by the surveyors and checking for punctuation, grammar, and estimated values on all works., • You will be required to handle any call backs to the business regarding recurring issues, and ensuring the correct surveyor goes back to attend any callbacks to attend any failures or misdiagnosis., • Ensure compliance with company processes and procedures for financial accuracy, safety, and operational efficiency., • Ensuring a smooth cross over between our divisions and internal communications. About Us: Environ Property Services is a well-established and dynamic company that specialises in Damp, Roofing, Drainage, Pest Control and Restoration! We are a family run business operating in the heart of Fulham, and we have a reputation of providing exceptional services to our customers. Our innovative and fast paced company prides itself on cultivating an incredible team of motivated individuals who have a passion for excellence. Are You Ready to Make a Real Impact? Tired of the same old routine in your current role? Feeling like just another cog in the machine? Break free from the mundane and step into a world where your work truly matters! Join Us in Preserving London's Iconic Landmarks! Mission Statement “We solve complex property problems — damp, drainage, pests, roofing, and period restorations through a coordinated team of skilled professionals who communicate clearly and fix issues at the root cause. Our multi-division structure is built to support one another, ensuring every solution is holistic and long-lasting. Our mission is to become London’s most trusted property services company for property managers. We believe property care should be proactive, not reactive — driven by great people, great systems, and divisions that collaborate to solve the real problem” Our Vision “To become London’s most respected and reliable property services brand—where trusted workmanship meets high performance, and every team member operates at Priority Green standard in client care, craft, and company culture.” Our Values Our culture is our competitive advantage. It sets the tone for performance and shapes how we are perceived externally. In alignment with our Mission and Vision, the following core values are non-negotiable - We are committed to hiring, developing, and retaining individuals who consistently embody Communication, Integrity, Craftsmanship, Proactivity, Humility and Respect, Collaboration, and Responsibility. What We Offer: Fixed Hours with Overtime Options: Work from 8am-5pm UK, Monday to Friday Competitive Salary: We offer a competitive salary, based on relevant experience, with additional earning potential through commissions. Professional Growth: Continuous personal and professional development opportunities. Benefits: 28 days paid holiday (inclusive of UK bank holidays) Dynamic Work Environment: Be part of a young, fast-paced, and dynamic team making a real difference in London

ICA Technician - Shape the Future of Water Technology Location: Surrey Salary: Up to £57,320 (including overtime & standby) Benefits: Electric company car, pension up to 10%, 25+ days holiday, life assurance, health & wellbeing support, Perkbox rewards, share scheme, and more. Want to work at the cutting edge of technology while protecting one of life's most vital resources? My client deliver's award-winning, safe, high-quality drinking water to customers every day. We're investing heavily in automation, smarter data, and digital control, and as an ICA Technician, you'll be at the heart of this transformation - trusted to keep critical infrastructure running and help shape the future of water. What You'll Do Maintain and optimise operational instrumentation and control systems to improve compliance, reliability, and performance. Diagnose and resolve complex technical issues quickly and effectively. Collaborate with mechanical and electrical teams to prioritise and deliver maintenance activities. Use your expertise in industrial control and instrumentation to recommend process improvements. Support root cause analysis and take ownership of solutions. Mentor apprentices, supervise contractors, and champion engineering excellence. Participate in a standby rota to ensure 24/7 resilience for our customers. What We're Looking For BTEC Diploma (or equivalent) in a technical discipline or time-served apprenticeship - ideally instrumentation or electrical. 2+ years' experience with SCADA/control systems (water or similar process industry preferred). Familiarity with telemetry, PLCs, industrial comms, or distributed control systems. Confident with Windows OS & Microsoft Office tools. A clean UK driving licence and willingness to travel between sites. Above all: a self-starter who thrives on autonomy and problem-solving. Why Join Us? This isn't just another technician role. It's where technology meets sustainability, and where what you do has a direct impact on communities, the environment, and the future of water. We know not everyone ticks every box - and that's OK. If you're passionate about learning and motivated to make a difference, we'll give you the training and support you need to succeed. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Client-Side Operations Manager – Super Prime London - £60-70k + Benefits We’re working with a prestigious, multi-generational family-owned Property Investment and Management company whose extensive, multi-£billion super prime London portfolio spans Residential, Commercial, Retail and Leisure. Within their Property Management team, they are now looking to hire an operations manager for oversight of a prestigious retail portfolio as follows: • Working mostly office based, in Chelsea, Mon-Fri 9am to 5.30pm with some home/site-based working once settled, • The portfolio comprises shops, restaurants and leisure premises, all based in Chelsea, • You will have strong Property Management, FM, H&S, and staff management experience with a keen eye for standards, processes and driving improvements across services, • Responsible for the management of key operational departments including Security, Cleaning, Waste Management and Landscaping, working closely with the Estate Manager to ensure high quality service levels are delivered and maintained throughout., • You will assist in driving the strategy and vision of the portfolio, continually striving for excellence., • Managing permits and applications for commercial fitouts, • Sign off on supplier/contractor payments, • Oversight of occupier RAMS, H&S Compliance, and insurance claims, • Undertake regular inspections of the portfolio, reporting and arranging for repairs as required Whilst the role is FM biased; our client is looking to hire on the basis of attitude and aptitude so will consider those with transferable skills in addition to those with direct experience. On this basis we welcome expressions of interest from Property Managers, Estate Managers, Facilities Managers and any other disciplines within which relatable skillsets can be applied. Salary for the successful Operations Manager will start at up to £70k with a generous benefits/holiday package and reviews and uplifts based on performance and tenure. If you have relevant Operations experience and would like to work client side for a premier London property owner, please apply now for immediate consideration and further info

We are seeking a confident, values-led Head of School to lead the day-to-day educational and operational running of AYA College. This is not a traditional Headteacher role within a maintained school. The successful candidate will be comfortable operating in a fee-funded independent provision, working closely with a Business & Marketing Manager and the Proprietor to ensure: * Strong Local Authority relationships * Appropriate pupil placements * Educational excellence * Operational sustainability Person Specification You will be: * educationally credible with the relevant * relationally confident * commercially literate (not business-averse) and open to growing a new school * comfortable working in a founder-led organisation You may be: * a Deputy Head or Head of Year ready to step into whole-school leadership * an experienced Head seeking a smaller, specialist setting * a leader from AP, PRU, or an independent SEMH provision Essential Criteria: * Senior leadership experience in SEMH/SEN/ alternative or independent education * Confidence in engaging with Local Authorities to recruit new students * Strong knowledge of safeguarding and regulatory frameworks * Ability to work collaboratively with the SLT Key Responsibilities * Lead teaching, learning, safeguarding, and staff culture * Act as the educational lead in Local Authority engagement * Participate confidently in placement and fee discussions alongside the Business & Marketing Manager * Ensure compliance with Independent School Standards and Ofsted expectations * Build a stable, high-quality provision for pupils and staff Benefits: * An employee assistance programme (EAP) * Travelcard/Bike Interest-free Loan (After Mid-Probation Review) * Reimbursement of one professional subscription * Private Medical Insurance (After Probation) * Duvet Day on your Birthday * Pre-authorised business travel expenses To Apply Please submit: * CV, cover letter and a supporting statement outlining your suitability and your comfort operating in a fee-funded independent provision

Why work for Smart? Benefits: Birthday off, 25 days holiday entitlement + Bank Holidays, Life Assurance, 3 days fully paid volunteering days At Smart, we help the worlds leading companies maintain their facilities to the best possible standards through a customer centric experience. Over the past 10 years, we have worked in the world’s top data centres and commercial facilities providing quality engineering services. We are proud to be an employer that values your growth and work-life balance. We offer comprehensive training opportunities and clear progression routes to help you build a rewarding career. We are one of the few facilities companies that understand people are at the core of every organisation and are the most important investment we will ever make. Even as technology advances and buildings change, it is our leadership and personal contributions of Smart individuals that ultimately set us apart from competitors. Purpose: As a General Maintenance Operative at Smart Managed Solutions, you will play a crucial role in ensuring facilities operate smoothly and exceed service level expectations. You will perform routine maintenance tasks and respond to reactive repairs, including painting, decorating, minor plumbing and various DIY projects to maintain a high standard of facility appearance and functionality. Your responsibilities also encompass safe handling and storage of equipment and stock, as well as efficient lamp replacement and lighting maintenance. Working closely with the engineering team, you will ensure all planned and reactive activities meet rigorous service standards and customer satisfaction. Keeping meticulous maintenance records and fostering positive relationships with colleagues and clients are integral to your role. Upholding a safe, healthy work environment and complying with company and client policies demonstrate your commitment to operational excellence and exemplary customer service. Key Tasks and Responsibilities: * Ensure that routine maintenance tasks are carried out to meet and exceed expectations, and agreed service level agreements * Ensure that all reactive tasks logged are carried out to meet and exceed expectations and agreed service level agreements * Undertake carpentry, painting, decorating, and a full range of DIY tasks to ensure the meeting of service levels and to maintain an attractive decorative environment * Ensure the loading and unloading of stock, and appropriate and safe storage of relevant equipment, spares and deliveries * Ensure effective lamping replacement is undertaken for all bulbs and tubes, and cleaning of lighting diffusers * Assist the Smart Managed Solutions engineering team to ensure that all planned and reactive engineering activities meet and exceed both service levels and customer expectations * Ensure that comprehensive maintenance records are kept * To develop a good working relationship with all members of Smart Managed Solutions staff and clients staff * Ensure the provision of a safe & healthy working environment is met, and ensure compliance with all company and client policies and procedures, as well as client site policies, procedures and working arrangements, as required * Ensure a professional image of Smart Managed Solutions and the client is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted always * Ensure that all tasks are maintained through a commitment to personal development and life-long learning Education and Training: * Formally trained in an engineering discipline to City and Guilds or the equivalent NVQ Level 1 and Building Services Maintenance (desirable) Why work for us? * Career Progression * Workplace Pension * Mandatory Leave on your Birthday * Employee Assistance Programme * Volunteering Days Our people are at the heart of everything we do so if you love a challenge and want to work for a company that genuinely values and invests in their people, apply now

Facilities Minor Works Manager Foster + Partners London Foster + Partners is one of the most innovative and internationally recognised architecture and design practices in the world. Our London campus supports over 2,000 designers, engineers, technologists and specialists across a series of interconnected buildings, workshops and creative spaces. It is a uniquely complex and dynamic environment — a place where world-class architecture is conceived, developed and delivered. Behind this campus sits a highly skilled Facilities team that ensures our spaces operate with the same precision, care and design excellence that define the practice’s work. We are now seeking a Facilities Minor Works Manager to join the London Facilities team, playing a key role in shaping and enhancing the built environment that supports the practice globally. The Opportunity This role sits at the heart of the practice’s operational landscape — managing a steady portfolio of minor projects that improve building fabric, Mechanical, Electrical and Plumbing (MEP) systems, workplace environments and infrastructure across the Foster + Partners campus. You will take responsibility for projects from early scoping and specification through to tendering, contractor management, installation, testing and final handover. Each project demands a meticulous, safety-led and quality-focused approach, ensuring the campus performs to the highest possible standard at all times. Working closely with the Facilities Maintenance Manager, you will help deliver a continuous programme of upgrades and enhancements across multiple buildings, supporting the architectural, technical and cultural ambitions of the practice. What You’ll Lead • Oversee multiple minor works projects across the multi-building Foster + Partners campus, ensuring safe, efficient and high-quality delivery., • Prepare technical specifications, tender packages and contract documentation; evaluate submissions and manage procurement activities., • Supervise contractors and consultants during design, installation, testing, commissioning and handover — including occasional out-of-hours work., • Review contractor documentation, including O&M manuals, as-built drawings and health & safety records., • Validate quotations and contractor claims, ensuring accurate work certification and strong commercial oversight., • Support risk and change management processes to maintain programme, cost and compliance integrity., • Coordinate closely with internal teams to ensure clear communication, smooth delivery and minimal operational disruption., • Work with the Health & Safety team to assess risk/method statements and issue permits to work as required., • Provide recommendations for CapEx planning relating to building fabric and MEP upgrades or modifications., • Engage with the CAFM system to raise work orders and follow internal Facilities procedures., • Contribute to continuous improvement and service excellence across the Facilities function. What You Bring • Demonstrable experience delivering minor works projects within facilities management, construction or building services environments., • Strong understanding of building fabric, MEP systems, technical compliance and contractor supervision., • Excellent organisational, communication and stakeholder management skills., • A proactive, self-motivated approach with the ability to prioritise and work independently., • Calm, collaborative and solutions-focused attitude, essential in a fast-paced creative and technical environment., • Ability to build strong working relationships at all levels and manage competing demands effectively., • Eligibility to work in the UK. Why Join Foster + Partners This is a rare opportunity to work within the operational core of a global design leader. You will support a multi-building creative campus, contribute to the continual improvement of our spaces and help shape an environment that enables world-class architectural innovation

Operations Manager We are currently recruiting on behalf of a growing and dynamic technology business for an experienced Compliance and Operations Manager to support the Head of Operations and to play a pivotal role in keeping the business running smoothly. This is a fantastic opportunity for someone who thrives in a busy SME environment and enjoys variety. The successful candidate will work closely with Head of Operations and stakeholders across the business, driving efficiency, improving processes, and ensuring operational excellence at every level. Its a challenging and rewarding role for someone keen to make a real impact. The Role As Operations Manager, you will be responsible for overseeing day-to-day operations, ensuring systems, processes, and people are aligned to support business growth. Youll need exceptional attention to detail, the ability to juggle competing priorities, and a calm, solutions-focused approach. Key Responsibilities Support ISO standards (9001 / 14001 / 27001), ensuring compliance and preparation for ongoing certification Develop, implement, and continuously improve business processes Ensure the project management system reflects business needs and is updated as required Attend departmental meetings to ensure compliance and resolve operational issues Produce, update, and review reports, highlighting risks and potential issues Liaise with external stakeholders (including clients, legal advisors, and government bodies) and coordinate actions internally Support sales operations and manage supplier and client documentation, including negotiating terms where appropriate Monitor shared inboxes and delegate actions to relevant stakeholders Manage client feedback and oversee appropriate follow-up actions Administer and optimise use of AdobeSign Proofread documentation to ensure accuracy and consistency Oversee all office management activities, including supplies, recycling, and cleaning Arrange client and colleague gifts when required Support travel and accommodation bookings as needed Skills & Experience Proven experience in an operations-focused role, ideally within a fast-paced SME Previous experience of ISO audits Ability to read and disseminate contracts Strong organisational skills with excellent attention to detail Confident working with Office 365 and CRM systems Comfortable working with multiple stakeholders and managing competing priorities Proactive, adaptable, and delivery-focused If youre an experienced Operations Manager looking for a role where you can genuinely influence and improve how a business operates, wed love to hear from you. This is office based position, working from their New Malden location, occasional travel to other offices will be required. Salary: £36,000 £40,000 Location: New Malden (offices conveniently located near the train station) TPBN1_UKTJ

Commissioning Home Manager Management - Lambeth/Clapham Contract: Full Time Salary: £85,000 to £95,000 (DOE) + 40% Annual Bonus Per Annum Shift type: Days Contracted hours: 40 Commissioning Home Manager | Specialist complex care home in SW4 7JR This is your opportunity to lead one of the most exciting transformation projects in London’s care sector. A complete reimagining of a once, underperforming service into a centre of excellence for specialist nursing, dementia & complex care. We’re not talking about a rescue mission. We’re talking about a rebirth. When we took on this home, we saw its potential to become something exceptional, and that vision is now coming to life. Every element, from the architecture to the atmosphere, is being redesigned to set a new benchmark for compassionate, specialist care. Significant investment has gone into creating a beautiful, purpose-built environment and, just as importantly, into building the right culture, systems, and leadership foundations to ensure sustainable success. The home will reopen as a right-sized, 80-bed service focused on quality over quantity - A place where residents thrive, teams feel empowered, and excellence is simply how we do things. This is your chance to take the reins, shape its identity from the ground up, and build something truly remarkable. This is a flagship service that will redefine what outstanding care looks and feels like. Contract Salary of £85k - £95k per annum Annual bonus: Earn up to 40% of salary Private Medical Insurance Pension 5.6 weeks annual leave Your mission As Commissioning Home Manager, you’ll be at the heart of this transformation from build handover to opening day and beyond. You will - Lead the full commissioning journey, setting the tone, standards, and culture from the ground up. Secure CQC registration and ensure every regulatory standard is not just met but exceeded. Recruit, inspire, and develop your team, building a workplace defined by trust, kindness, and inclusivity. Forge strong partnerships with commissioners, local authorities, and healthcare professionals to create sustainable referral pathways. Shape a new beginning, embedding best practice in clinical and operational excellence while creating a home that feels like home. Why this project stands out This is a truly transformational opportunity to take the lead in turning an underperforming service into a care home known for excellence. From day one, you’ll have the full backing of a dedicated Commissioning Director, who will build key relationships and lay the groundwork ahead of your arrival to ensure a seamless start. Once open, ongoing operational support will come from a Regional Director and a team of specialist directors across care, quality, and commercial functions. The home itself is undergoing a full capital redevelopment a major investment designed to create a modern, high-quality, purpose-built environment. It’s also been thoughtfully redesigned from 108 to 80 spacious bedrooms, allowing for a more personalised, resident-focused experience. Commercially, the home is strongly positioned, with weekly fees starting around £2,000 and rising to potentially £7,000 depending on care complexity. With a target opening date of April 2026 and full occupancy expected within 18 to 24 months, this is your chance to lead a flagship project from vision to reality. About you You’re an experienced Home Manager with a strong track record in leading large or complex services someone who can balance compliance with compassion, business acumen with warmth, and drive with empathy. Experience in complex care, advanced dementia, or mental health services. Previous commissioning experience not essential, a commissioning expert will support you throughout the process. NMC registration not required, though strong clinical awareness and leadership capabilities are key. You’re a calm, values-led leader with the drive to take this transformation forward and create something truly special. About Willinbrook Healthcare Willinbrook Healthcare is the specialist division of Care Concern Group, operating 20 homes across the UK. We’ve grown quickly and smartly by investing in both our people and our vision. Our homes are thoughtfully developed, expertly run, and known for taking on the challenges others won’t. At Willinbrook, you’ll never be a number, you’ll be a key leader in a fast-growing, collaborative division that’s redefining specialist care in the UK. About Care Concern Group Joining Care Concern Group means becoming part of one of the UK’s largest private care providers, with over 130 services nationwide. Our growth has been exceptional, with multiple acquisitions and purpose-built services launched in the past year alone. This success creates a wealth of opportunities for ambitious leaders, supported by clear career pathways and a culture defined by care, innovation, and people-first values. Our Core Values: Trust | Respect | Passion | Kindness | Inclusivity If you share these values and are ready to create something extraordinary, we’d love to hear from you. Apply today and be part of bringing a flagship care home to life a place where people are proud to live, work, and belong

Taylor Shaw - Great Food, Bright Futures Supporting our schools across London within Taylor Shaw , we believe healthy food fuels young minds , and we're passionate about serving delicious, nutritious meals in schools and colleges across the UK. Every meal is fresh, sustainable, and packed with goodness - because we know young people deserve the best. Elior is committed to safeguarding children and colleagues. Candidates that are shortlisted for this role, will be required to have an Enhanced Disclosure and Barring Service (DBS) check, including Children's Barred List, and two suitable references. What you'll be doing... As a Chef/Cook Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Elior UK, our customer and clients. Motivating and managing a team Controlling and managing a budget Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence Working Pattern: Monday - Friday | As And When Required Based On Business Needs | Term Time Only What can you bring? Genuine interest in customer service excellence Focused on the front line Proven team leader experience Self-motivated and able to work well unsupervised Previous experience within catering desirable Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • because life doesn't run on a 9-5 schedule. Room to grow, • career development and learning opportunities. One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are . We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

Vacancy No 5469 Job Title PROJECT MANAGER Location WANDSWORTH | SOUTHWEST LONDON Office based with occasional UK site visits as required Job Description This position sits within a specialist Safe Access and Fall Protection business delivering compliant barrier safety systems across a wide range of construction environments in both the public and private sectors. The Project Manager is responsible for overseeing the delivery of safety critical solutions from project handover through to completion. Working closely with internal Safety Technicians, Operations, and Sales, the role ensures projects are correctly scoped, scheduled, and installed in line with regulatory standards, program requirements, and client expectations. The company delivers complete solutions including: • Pedestrian Barriers, • Stairs & Ramps, • DDA-Compliant Handrailing, • Certified Guardrails Projects range in scale and complexity and often involve coordination across multiple stakeholders including main contractors, specialist subcontractors, installers, consultants, and end users. The Project Manager plays a central role in managing these interfaces and ensuring work is delivered safely, efficiently, and to a consistently high standard. This is a fantastic opportunity to join a high-performing, well-established team and take on a key role promoting a respected brand’s full portfolio of products and services. This role offers exposure to technically led, safety focused projects within a business that places strong emphasis on compliance, training, and long-term development. The Company With a heritage spanning nearly 80 years, the business has built a strong reputation for delivering reliable, efficient, and technically compliant Safe Access and Fall Protection solutions across the UK and international markets. The company provides a full end to end service, from early stage technical advice through to supply and installation, specialising in durable, safety critical barrier systems. These include pedestrian barriers, stairs and ramps, DDA compliant handrailing, and certified guardrail systems, all delivered in line with current safety and accessibility standards. As a leading distributor of clamp fittings and key clamp tubular systems, the business maintains extensive stock holdings to support fast turnaround times and dependable project scheduling. This places particular emphasis on accurate planning, coordination, and installer allocation within the Project Manager role. The organisation operates to robust quality, environmental, and health and safety frameworks, holding long standing accreditations including ISO 9001, ISO 14001, and ISO 45001. All engineers and installers are CSCS accredited, reinforcing a strong culture of compliance and best practice on site. This environment suits a Project Manager who values structured delivery, high safety standards, and consistent operational excellence. Key Responsibilities • Managing multiple projects concurrently from handover through to completion, • Coordinating with Safety Technicians, Sales, and Operations to ensure smooth project delivery, • Producing installation job packs including drawings, risk assessments, and safe systems of work, • Managing delivery schedules, logistics, and installer allocation, • Liaising with clients and maintaining best in class customer service, • Undertaking site visits and inspections where required, • Ensuring projects are delivered safely, efficiently, and within agreed margins, • Supporting installation teams and resolving site issues as they arise, • Ensuring all handovers and designs are reviewed and approved prior to installation Knowledge, Skills and Experience Required • Proven experience managing multiple construction related projects, • Strong organisational and communication skills, • Good working knowledge of health & safety within construction, • Competent with MS Office packages, • AutoCAD experience desirable, • Full UK driving licence, • Working at height or IOSH qualifications desirable but not essential Full product training will be provided. Person Specification | Candidate Profile The successful candidate will be a structured, delivery focused Project Manager with the confidence to take ownership of multiple live projects and see them through to completion. They will be comfortable working across internal teams and external stakeholders, coordinating activity clearly and professionally to ensure projects are delivered safely, efficiently, and in line with agreed programmes and margins. Key attributes include: • Strong written and verbal communication skills, with the ability to build effective working relationship, • A proactive, solutions focused mindset with the confidence to take ownership of issues and resolve them, • Proven ability to manage multiple projects or workstreams simultaneously, • Strong organisational and time management skills, • A practical, technically minded approach to understanding drawings, specifications, and installation requirements, • Sound problem solving skills in live operational or site environments, • The ability to work independently while contributing positively within a wider team, • A commercially aware approach to project delivery, with an understanding of programme, cost, and client expectations, • This role will suit someone who values structured delivery, high safety standards, and consistent operational excellence within a compliance led construction environment. What’s in it for you? £35,000–£40,000 basic salary £4,200 car allowance + Paid business mileage at 45p per mile 25 days holiday plus statutory, including 3 days Christmas shutdown Company pension scheme + Company life insurance scheme at 3x salary Full product and systems training Development opportunities including management training program Social events and team activities Company charity scheme with up to £1,000 per annum available SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs

ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Rota - Permanent Role SALARY: £28,740 basic, plus 10% Zone Allowance, totalling £31,614 plus bonus Pro Rata BONUS/OTE: Realistic total earning potential of up to £36,414 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary 10% Zone allowance An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career TPBN1_UKTJ

Outpatient Services Manager | Outpatients | Pre-Assessment | Private Hospital | St Anthony's Hospital | Full-time | Sutton Spire St Anthony's Hospital are looking for an experienced Outpatient Services Manager to lead our Outpatient and Pre-Assessment Services. The Outpatients & Pre Assessment Manager will be responsible for ensuring delivery of high quality and efficient outpatient & Pre-Operative assessment services, delivering key quality, performance and financial plans and service enhancements. Founded in 1904, Spire St Anthony's Hospital delivers care through skilled and dedicated staff working together. With a completed £27m development investment, we provide very high-quality healthcare to patients around Sutton, Epsom, Surrey and South London. We have six operating theatres coving a wide range of specialities and procedure including Ortho, Gynae and Cardio. There is an ITU department providing care and accommodating more complex patients. We have a number of developmental training courses and progression opportunities available for our ambitious employees. Duties and responsibilities * Lead, manage and develop the provision of outpatients & Pre Assessment services. * Manage the operational delivery of outpatients & Pre assessment services against Spire key performance indicators, ensuring the efficient running of the department. * Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies. * Develop own knowledge and skills and contribute to the development of others. * Promote best practice in health & safety and security. * Promote people's equality, diversity and rights. * Apply correct use of technology. * Seek and employ innovative methods of improving service delivery in line with the 5 CQC Key Lines of * Enquiry (KLOE); always aiming to achieve Good and Outstanding. * Adhere to all relevant healthcare standards and manage issues of governance and risk effectively. * To ensure that effective systems are in place to manage stocks according to financial instructions, efficient utilisation, intelligent ordering and to work closely with the Finance Director to ensure compliance with the above. * Ensure all audits/reviews of the departments and their performance are undertaken and implement action plans in response to findings. * To provide clinical leadership on development of new services. * Promote and maintain a close working relationship with external organisations to ensure standardisation and sharing of best practice. * To ensure that Clinical Governance and risk management are embedded within daily practice. * Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire Policies. * Undertake Human resource activities for all members of the team. * Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post. Who we're looking for: - Relevant Diploma or Degree - NMC Registration - Previous experience in an outpatients department at a senior level. - Experience of working unsupervised. - Experience of leading a team. - Ability to manage, motivate, support, develop and lead the department - A focus on positive patient and user experience - Able to work cohesively across clinical teams - Competent across a range of clinical management and leadership skills - Performance monitoring and reporting capabilities - Knowledge of appropriate standards and external bodies, such as the Care Quality Commission - Auditing skills across clinical standards and departments - Ability to implement continuous improvement initiatives Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: - 35 days annual leave inclusive of bank holidays - Employer and employee contributory pension with flexible retirement options - 'Spire for you' reward platform - discount and cashback for over 1000 retailers - Free Bupa wellness screening - Private medical insurance - Life assurance - Save an average of £50 per month with our free onsite car park We commit to our employees well-being through work life balance, on-going development, support and reward. Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: - Driving clinical excellence - Doing the right thing - Caring is our passion - Keeping it simple - Delivering on our promises - Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For further information about this role or for an informal conversation about the range of career options available with Spire please contact Rebecca O'Neill on rebecca.o' Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Business Administration Assistant Salary: £28,460 Location: London (SW16) Working pattern: Office-based (shift rotates each week: 8:30 - 4:30, 9:30 – 5:30) We are working with a highly regarded Legal 500 law firm to recruit a Business Administration Assistant for their Streatham office. This is an excellent opportunity for an experienced Legal or Professional Services Administrator to join a successful, multi-office practice renowned for its commitment to client care and operational excellence. This role will be based on the reception desk and sits at the heart of the firm’s administrative function, providing a professional first point of contact for clients and visitors. You will also support Solicitors, Team Assistants, and the Document Production team, ensuring files, documentation, and office facilities are managed efficiently and professionally. Key responsibilities include: • Managing file opening, closing, and archiving procedures, • Scanning, copying, filing, and general document management, • Acting as the main point of contact at reception, welcoming clients and visitors, • Supporting meeting room set-up and coordinating refreshments, • Ensuring office areas are tidy, well-presented, and organised, • Processing administrative requests promptly and accurately, • Conducting anti-money laundering checks for new clients The successful candidate will have: • Previous experience in a legal or professional services administrative role, • Excellent attention to detail and strong organisational skills, • Confidence using Microsoft 365 applications, • A proactive, flexible, and team-oriented approach, • Strong communication, literacy, and numeracy skills, • A professional presentation and a client-focused mindset This client-facing role offers the opportunity to represent a respected legal brand while developing your administrative career within a supportive and structured environment. If you would like to learn more about this opportunity, contact Romel Dauley for a confidential discussion. LR Legal is a specialist legal recruitment agency with a reputation based on trust and integrity. We will always ask your permission before sending your CV to any of our clients. LR Legal Recruitment is operating as an Employment Agency in respect of this vacancy

Bee Happy Recruitment is seeking an experienced and passionate Head Chef to lead our Clients culinary team. The ideal candidate will possess strong leadership skills, extensive culinary expertise, and a commitment to delivering exceptional dishes. The Culinary offering is Big flavour, Gastro plates with a real passion for excellence. This role offers an exciting opportunity to oversee food preparation, maintain high standards of food safety, and manage kitchen operations efficiently. The Head Chef will play a pivotal role in shaping the menu alongside the Executive Chef, supervising kitchen staff, and ensuring the seamless delivery of quality dishes in a fast-paced hospitality environment. Responsibilities Lead and supervise the entire kitchen team Oversee food production to ensure consistency, quality, and presentation standards are met Develop innovative menus in collaboration with management that reflect current culinary trends and customer preferences Manage food safety protocols and ensure compliance with health and safety regulations Coordinate daily kitchen operations, including inventory management, ordering supplies, and maintaining cleanliness Train and mentor staff to enhance their skills and promote a positive working environment Monitor food costs and optimise utilisation of ingredients without compromising quality Ensure timely preparation and serving of dishes during busy service periods Uphold excellent hospitality standards by supporting serving staff when necessary Skills Proven supervising experience within a professional kitchen environment Extensive culinary experience with a strong background in food preparation and cooking techniques Demonstrated team management abilities with leadership qualities that motivate staff In-depth knowledge of food safety standards and regulatory compliance Strong organisational skills to manage multiple tasks efficiently under pressure Excellent communication skills to coordinate effectively with team members and management Experience in restaurant or hospitality settings is highly desirable Ability to innovate creatively while maintaining operational efficiency Knowledge of current culinary trends and customer preferences This role is integral to delivering outstanding culinary experiences while fostering a collaborative team environment. The successful candidate will be passionate about food, dedicated to excellence, and eager to lead by example in a dynamic hospitality setting. Please apply with your CV below TPBN1_UKCT

Customer Service Administrator Shrewsbury, Shropshire Permanent role Monday Friday (8 am 4.30 pm) Salary £27,000 - £30,000 depending on experience An excellent opportunity has arisen to join a well-established and highly respected organisation based in Shrewsbury. Renowned for their industry leadership and commitment to quality, our client is seeking a proactive and detail-oriented Customer Service Administrator to join their dynamic and supportive team. This role is integral to ensuring the smooth flow of customer operations, from initial enquiry through to order fulfilment. Youll be responsible for maintaining high standards of service, accuracy, and communication across all customer touchpoints, while working closely with internal departments to support business efficiency. Key Responsibilities Serve as the first point of contact for customer enquiries via phone and email, delivering prompt and professional responses Accurately process repeat and bespoke customer orders, ensuring correct stock, pricing, and account details are maintained Monitor and manage shared inboxes to ensure timely responses and resolution of queries Support delivery performance by coordinating with logistics and operations teams Escalate service issues appropriately to maintain customer satisfaction and operational continuity Collaborate with sales, purchasing, and warehouse teams to resolve order discrepancies and ensure smooth workflow Maintain and update CRM systems and internal databases with accurate records of orders, communications, and transactions Assist with reporting and analysis of service KPIs, identifying areas for improvement Contribute to continuous improvement initiatives within the customer service function Skills & Experience Proven experience in customer service, order processing, or sales administration Excellent attention to detail and accuracy in data entry and record keeping Strong communication skills, both written and verbal, with a professional and courteous manner Ability to manage multiple tasks and prioritise effectively in a fast-paced environment Proficient in Microsoft Office and CRM systems A collaborative team player with a proactive approach and commitment to service excellence This is a fantastic opportunity for someone looking to grow within a stable and forward-thinking company. If you thrive in a customer-focused environment and enjoy working as part of a close-knit team, wed love to hear from you. The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours .If you do not hear from us within this time your details wont be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About Us Prince Personnel are an employment agency working on behalf of our client. Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you. Ref: DE26738 TPBN1_UKTJ

Guest Experience & Box Office Manager South London | Premium Independent Cinema Salary: £34,000–£37,000 | Full-time (45 hours per week) We are working with a well-established, independent cinema in South London that sits at the heart of a wider entertainment and hospitality destination. This venue is known for delivering a premium film-going experience, combining beautifully designed spaces, outstanding service, and a genuine passion for cinema. This is an exciting opportunity for an experienced Guest Experience or Box Office Manager to take ownership of front-of-house cinema operations while leading and developing a customer-focused team. The Opportunity Reporting into the General Manager, you'll be responsible for overseeing box office and cinema front-of-house operations, ensuring every guest receives a seamless and memorable experience. You'll lead from the front, supporting and motivating your team while maintaining exceptional service standards across daily screenings and private events. This role would suit someone from a high-end cinema, theatre, or hospitality background who enjoys combining operational excellence with people leadership. Key Responsibilities Oversee day-to-day cinema and box office operations, ensuring smooth and efficient screenings Lead, train and develop the front-of-house team, fostering a positive and high-performing culture Ensure private screenings and special events are delivered to an excellent standard Support in-venue marketing activity, including digital displays and printed materials Act as a key point of contact for guest experience, always delivering warm and professional service Assist with recruitment, onboarding and performance management when required Collaborate closely with the wider management team to continuously improve processes and standards About You We're keen to speak with candidates who bring strong guest service experience and confidence in leading teams. You don't need to tick every box, a willingness to learn and develop is just as important. Proven experience in a supervisory or management role within cinema, hospitality, or a similar premium environment Confident leading, motivating and supporting a front-of-house team Comfortable using ticketing systems and standard office software Highly organised with strong communication skills Proactive, solutions-focused and calm under pressure Passionate about film, culture and delivering outstanding experiences Strong written and spoken English What's On Offer Competitive salary (£34,000–£37,000) Complimentary cinema tickets and staff screenings Generous food and beverage discounts Employee wellbeing support via an assistance programme 28 days' holiday including bank holidays Cycle to Work scheme Referral incentives TPBN1_UKTJ

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Mail Room Specialist Located: London SW11 Package: Competitive Salary, Pension, Benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing * To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction. * Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. * Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. * Carry out any reasonable request from the line manager to meet the business needs and client expectations. * To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations. * To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. * Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. * Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology. We are an equal opportunities employer You will ideally have * IT literate * Team oriented pro-active, open minded team player * Good organisational skills with an attention to detail * Excellent communication skills, both verbal and in writing * Excellent customer service skills * Ability to demonstrate commitment and flexibility at all times * Multi-tasking skills and ability to work on a variety of items simultaneously * Good Time Management skills * To be professional and presentable in uniform at all times We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh