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Are you passionate and experienced in developing and leading a high performing team? Who are we? The HBP Group is the number one choice for many businesses across the UK looking for reliable, award winning business technology. Providing a range of services including local IT Support, Accounts software and EPOS solutions. The Role We have an exciting opportunity for a skilled and experienced manager, that understands what a high performing team is, to play a key role in driving the success of our 11 engineers strong, IT Professional Services team. As an IT Professional Services Manager, you will oversee the day-to-day operations of the IT Professional Services team with a strong focus on delivering an Effortless Customer Experience through operational excellence, innovation, and outstanding service delivery. You will be instrumental in enhancing processes, supporting financial performance, and developing your team, all while driving continuous improvement. This is an excellent opportunity for a proactive and customer focused individual with strong leadership abilities and a passion for technology. Responsibilities: 1. Team Leadership & People Management – Ensuring Customer Ease • Inspire, lead, and develop a high performing Professional Services team, by modelling a culture centred on removing friction and ensuring customer ease in every interaction., • Set clear expectations, allocate and prioritise work effectively, and monitor performance to ensure consistent, predictable, and effortless service delivery., • Ensure the team consistently adheres to established Customer Service Level Agreements (SLAs), using them as a foundation for dependable, low effort customer experiences., • Hold regular one to ones, coaching sessions, and development meetings to build capability, drive performance, and encourage long term growth., • Bring our company values to life by inspiring behaviours that minimise customer effort and nurture a team environment where people feel supported, motivated, and proud to work., • Foster a collaborative environment that promotes teamwork, knowledge sharing, and process improvements that make the customer journey easier., • Build team resilience by minimising single points of failure and strengthening cross skilling across roles and technologies., • Own and maintain all internal and customer facing documentation, ensuring it is accurate, accessible, and easy for customers and colleagues to understand., • Ensure seamless, low effort customer onboarding experiences that set the foundation for long term satisfaction and success., • Proactively gather, analyse, and act on customer feedback to improve service processes and eliminate friction from the customer experience., • Actively contribute to the wider Group Management Team to support strategic decision making and drive customer ease initiatives across the business., • Celebrate positive feedback and take ownership of resolving negative feedback or complaints with transparency, empathy, and solution-focused communication. 2. Technical Support & Service Delivery Management • Oversee and prioritise projects, ensuring rapid, high quality project delivery and resolution with minimal disruption and minimal customer effort., • Manage escalated tickets and complex or critical issues, maintaining accountability and clear communication through to resolution., • Monitor project delivery performance against SLAs and other key criteria, identifying opportunities to improve responsiveness, quality, and customer ease., • Continuously review and refine project delivery processes, workflows, and documentation to improve efficiency and create an effortless customer experience., • Stay current with emerging technologies and automation opportunities that enhance both customer ease and team effectiveness., • Ensure technical delivery aligns with Professional Services best practices and standards. 3. Project Management • Partner with the IT Director to embed strong project management practices, including project initiation, handover, implementation, and retrospective., • Collaborate effectively with internal teams during cross functional projects and initiatives to ensure seamless customer experience across multiple departments within The Group., • Proactively identify project issues and misalignment and take sensible steps to resolve at departmental level., • Ensure clear learnings post projects are implemented and embedded within the department and customers are continuously updated. Qualifications, Skills & Experience – What You Bring Required Qualifications · PRINCE2 Agile Foundation, Waterfall, Scrum Master, SAFe, or an equivalent combination of relevant education, experience, and demonstrated capability. Desirable Qualifications · PRINCE2 Agile Practitioner (or willingness to achieve). Core Experience & Technical Background · Proven experience in an IT management or equivalent leadership role. · Demonstrated ability to build, coach, and develop high-performing technical teams. · Strong troubleshooting and problem-solving skills, with the ability to guide teams through complex projects and processes effectively. · Experience with project management, and ITIL or similar frameworks. · Solid understanding of computer systems, networks, hardware, and software. · Experience simplifying and improving processes to enhance efficiency and reduce customer effort. · Understanding of strategic planning with the ability to align team objectives to wider business goals. · Comfortable using AI tools, automation, and data insights to inform decisions and improve service outcomes. · Experience supporting or managing budgets and contributing to financial forecasting and planning. Key Competencies · Leadership: Inspires, motivates, and empowers teams; fosters collaboration and high performance. · Performance Management: Sets goals, provides meaningful feedback, and drives continuous development. · Strategic Thinking: Makes informed, data-driven decisions and translates strategy into action. · Communication: Clear, concise, and adaptable; able to influence and communicate effectively at all levels. · Process Optimisation: Identifies opportunities to streamline workflows and reduce friction. · Financial Acumen: Understands budgeting, forecasting, and cost-related decision-making. · AI & Technology: Confident adopting new technologies, including AI and analytics, to enhance service quality. In addition, the following would be a bonus, not a requirement! · Strong IT Knowledge · Experience of running an IT Professional Services Department in a fast paced MSP environment · Familiarity with helpdesk ticketing systems and remote support tools. · IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. · Extensive knowledge of Microsoft Product stack We’re looking for a People Manager with proven experience who: • Builds strong relationships and coaches their team to reach their full potential., • Sets high standards, maintains a positive can-do attitude, and equips their team with the tools to succeed., • Handles difficult conversations with confidence, promoting open and honest two-way communication., • Is confident, resilient, and open to feedback., • Solves problems calmly under pressure, thinks creatively, and makes effective decisions., • Communicates clearly and professionally with people at all levels., • Demonstrates high emotional intelligence, showing empathy, self-awareness and strong interpersonal skills., • Has a passion for excellent service delivery, with ownership, accountability and clear communication at the core. Salary range between £45,000 - £50,000 per annum (depending on experience). Working Arrangement: 35 hours per week (Monday – Friday) Why work for us? Here at the HBP Group we are passionate about our business and our customers, and believe our people are our most asset. Driven by our commitment to creating a great place to work for all our staff, we are always looking for ways to improve our employee experience. As we continue our successful journey with exciting and achievable growth plans, we want to focus not only on our overall commercial objectives but creating a great working environment for our staff to thrive. That’s why we are looking for people who are passionate, trustworthy, and forward-thinking to join our team. Here are some of the fantastic benefits we offer and our people love: · 36 days of holiday (28 days plus bank holidays), pro-rated for part-time employees. · Option to sell back holiday * · Salary Sacrifice Pension Scheme and a range of additional salary sacrifice options, including Electric/Hybrid Car, Bike to Work, and Childcare schemes*. · Enhanced family-friendly leave, including Maternity Pay*, Paternity Pay*, and our compassionate “Time to Say Goodbye” bereavement leave”. · Mid Year and Year End Appreciation Parties, themed office days (yes, even Pancake Day!), and fundraising events supporting our chosen charities. · A* friendly, inclusive working environment* … we genuinely are a great bunch. · Free lunches and summer BBQs. · Quarterly Rise & Shine breakfast events to bring the team together. · Casual business dress code, with the option to choose from our free workwear wardrobe. · Christmas Thank You Bonus*. · Structured support and guidance from day one, including tailored training plans to help you succeed. · On site parking for convenience. · Access to wellness activities to support your wellbeing. *Eligibility criteria or length-of-service requirements apply. Closing Date: 30th January 2026 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.

Your new company Join a leading manufacturing business renowned for innovation, quality, and operational excellence. With a strong reputation in the industry and a commitment to continuous improvement, this is an exciting opportunity to become part of a dynamic team driving growth and efficiency. Your new role As a Materials Planner, you will play a pivotal role in ensuring the smooth flow of materials throughout the production process. You'll be responsible for planning, scheduling, and coordinating material requirements to meet production targets and customer demand. Key responsibilities include: • Managing inventory levels and optimising stock control, • Collaborating with suppliers to ensure timely delivery of raw materials, • Analysing demand forecasts and adjusting plans accordingly, • Working closely with production and procurement teams to maintain efficiency What you'll need to succeed • Proven experience as a Materials Planner, Production Planner, or similar role within a manufacturing environment, • Strong understanding of MRP systems, inventory management, and supply chain principles, • Excellent organisational and analytical skills with a keen eye for detail, • Ability to work under pressure and adapt to changing priorities What you'll get in return • Competitive salary and benefits package, • Opportunity to work with a market-leading manufacturer, • Career development and progression opportunities, • A supportive and collaborative team environment, • The chance to make a real impact on operational success What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Desired Skills and Experience Proven experience as a Materials Planner, Production Planner, or similar role within a manufacturing environment Strong understanding of MRP systems, inventory management, and supply chain principles Excellent organisational and analytical skills with a keen eye for detail Ability to work under pressure and adapt to changing priorities Strong communication skills and a collaborative mindset Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Join a dynamic team where your warehouse expertise will drive operational excellence at a thriving manufacturing facility.Taskmaster is recruiting for an experienced.We're looking for someone who can support the Factory Manager, drive performance and ensure smooth, efficient operations.

The Recipe!The Graduate Trainee – Operational Excellence, will play a key role in helping us run our operational processes smoothly and find ways to make them even better within the FMCG business. As a trainee, you will get to engage in exciting projects designed to foster operational excellence a

Head of Operational Excellence. A fast‑paced, values‑led environment where collaboration, accountability, and excellence sit at the heart of everything we do. Lead the development and delivery of a group‑wide Operations Excellence strategy, embedding Lean, TPM and continuous improvement across

The Recipe! The Graduate Trainee – Operational Excellence, will play a key role in helping us run our operational processes smoothly and find ways to make them even better within the FMCG business. As a trainee, you will get to engage in exciting projects design

This role demands a commercially driven leader skilled in operational improvement and financial management.

The Recipe! The Graduate Trainee – Operational Excellence, will play a key role in helping us run our operational processes smoothly and find ways to make them even better within the FMCG business. As a trainee, you will get to engage in exciting projects design

Head of Operational Excellence. A fast‑paced, values‑led environment where collaboration, accountability, and excellence sit at the heart of everything we do. Lead the development and delivery of a group‑wide Operations Excellence strategy, embedding Lean, TPM and continuous improvement across

The Recipe! The Graduate Trainee – Operational Excellence, will play a key role in helping us run our operational processes smoothly and find ways to make them even better within the FMCG business. As a trainee, you will get to engage in exciting projects design

An international investment company is seeking a Group Chief Operating Officer (COO) to lead operational excellence and digital transformation. The position is based in London or Cyprus with an emphasis on building a sustainable operational model for the future.

The Recipe! The Graduate Trainee – Operational Excellence, will play a key role in helping us run our operational processes smoothly and find ways to make them even better within the FMCG business. As a trainee, you will get to engage in exciting projects design

This role involves operational leadership within the Onyx organization, emphasizing relationship-building with various stakeholders and the ability to manage complex operational frameworks.

The Recipe! The Graduate Trainee – Operational Excellence, will play a key role in helping us run our operational processes smoothly and find ways to make them even better within the FMCG business. As a trainee, you will get to engage in exciting projects design

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

The Recipe! The Graduate Trainee – Operational Excellence, will play a key role in helping us run our operational processes smoothly and find ways to make them even better within the FMCG business. As a trainee, you will get to engage in exciting projects design

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

The Recipe! The Graduate Trainee – Operational Excellence, will play a key role in helping us run our operational processes smoothly and find ways to make them even better within the FMCG business. As a trainee, you will get to engage in exciting projects design

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

The Recipe! The Graduate Trainee – Operational Excellence, will play a key role in helping us run our operational processes smoothly and find ways to make them even better within the FMCG business. As a trainee, you will get to engage in exciting projects design

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Deliver with Evri this Christmas – It’s NOT too late to join us! .Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Earn £15-£18 per hour OTE+ £100 Learning payment .The Christmas Countdown is on! – High demand, lots of parce

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This role is pivotal in driving operational excellence and strategic decision-making. Power BI, Tableau) to visualize performance metrics and operational data. Support operational and technical projects by delivering accurate analysis and reporting that drive successful outcomes.

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Excellence drives us to be the best at what we do, while Innovation fuels our progress.

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Senior Data Analyst Are you an ambitious and curious-minded Senior Data Analyst ready to drive strategic growth for high-profile brands? About the Company Our client is a major creatively-driven advertising agency that helps world class brands drive significant business advantage.At the heart of the

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Night Support Worker - Children's Homes - Westbury £32,849 - £35,896 assuming good attendance Hours: Waking nights (4 on / 4 off 9pm - 8am)Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs a

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Senior Children's Residential Support Worker - Hartlepool £34,151 - £38,560 assuming good attendance and 1-2 sleep ins per month Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest

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Children's Residential Support Worker - Carnforth£34,274 - £40,640 assuming good attendance and up to 4 sleep ins per monthThose huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest lows.O

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Data AnalystJob Tenure: Full-time, permanentSalary: CompetitiveCompany DescriptionReady to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good!We’ve been providing Home and Motor Insurance since 2000,

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

We are therefore seeking individuals with drive and ambition to deliver excellence and support the winning of future business.

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Senior Children's Residential Support Worker - Carnforth£36,231 - £40,640 assuming good attendance and up to 4 sleep ins per month Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowes

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Digital Marketing Data AnalystAbout the RoleWe have an exciting opportunity for a detail-oriented and analytical individual to join our Marketing team as a Digital Marketing Data Analyst.The successful candidate will identify, evaluate, and recommend new opportunities to enhance data-driven strategi

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

The role includes contributing to architectural activities that improve operational effectiveness, finding opportunities to enhance information and data architecture, and assessing data management performance through careful analysis and research.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Night Support Worker - Children's Homes - Burford £32,849 - £35,896 assuming good attendance Hours: Waking nights (4 on / 4 off)Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and lowest l

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Night Support Worker - Children's Homes - Grange-over-Sands£30,849 - £33,896 assuming good attendance Hours: Waking nights (4 on / 4 off)Those huge small victoriesWorking in our Children's Homes means being a part of a young person's day to day life.This means being there for the highest highs and