Newcastle upon Tyne
Job Specification: Duty Manager – Scotswood Showbar Newcastle Job Title Duty Manager Reports To Owner / Venue Manager Location Scotswood Showbar, Newcastle Upon Tyne, NE4 7JH Employment Type Full-Time Job Purpose The Duty Manager is responsible for the smooth day-to-day operation of the cabaret bar during assigned shifts. This role combines hospitality management, customer service excellence, team leadership, and operational oversight to ensure guests enjoy a safe, entertaining, and memorable experience. The Duty Manager will lead front-of-house teams, maintain service standards, oversee bar operations, and ensure compliance with licensing and health and safety regulations. Key Responsibilities Operational Management • Oversee all venue operations during assigned shifts., • Ensure the cabaret bar is fully prepared for service and performances., • Monitor customer flow and venue capacity., • Resolve operational issues quickly and effectively., • Conduct opening and closing procedures, including cash reconciliation and security checks. Customer Experience • Deliver exceptional customer service and maintain a welcoming atmosphere., • Handle customer enquiries, complaints, and incidents professionally., • Build positive relationships with regular guests and VIP customers., • Ensure entertainment and service standards meet venue expectations. Team Leadership • Supervise bar staff, servers, hosts, security personnel, and support staff., • Brief staff before service and communicate performance expectations., • Motivate and support team members during busy periods., • Assist with staff training, coaching, and performance management., • Ensure adherence to company policies and procedures. Bar and Stock Management • Monitor stock levels and report shortages., • Assist with ordering, receiving, and controlling stock., • Minimise wastage and prevent stock loss., • Ensure all bar equipment is maintained and operating correctly. Financial Responsibilities • Monitor sales performance and revenue opportunities., • Manage cash handling procedures and end-of-shift reconciliation., • Support achievement of budget and profitability targets., • Ensure accurate recording of transactions. Compliance and Safety • Ensure compliance with licensing laws and responsible alcohol service., • Maintain high standards of cleanliness and presentation throughout the venue., • Enforce health and safety procedures., • Manage incidents, accidents, and emergency situations appropriately., • Liaise with security staff to maintain a safe environment for guests and employees. Person Specification Essential Requirements • Previous experience in a supervisory or management role within hospitality, nightlife, entertainment, or licensed venues., • Strong leadership and team management skills., • Excellent customer service and communication abilities., • Sound knowledge of bar operations and alcohol licensing regulations., • Ability to work under pressure in a fast-paced environment., • Strong problem-solving and conflict-resolution skills., • Flexible availability, including evenings, weekends, and public holidays. Desirable Requirements • Experience working in cabaret, theatre, live entertainment, or late-night venues., • Personal Licence Holder qualification (where applicable)., • First Aid certification., • Experience with EPOS and venue management systems. Key Competencies • Leadership and decision-making, • Customer focus, • Teamwork and collaboration, • Commercial awareness, • Attention to detail, • Reliability and professionalism, • Conflict management, • Time management and organisation Working Conditions • Primarily evening and late-night shifts., • Standing and moving throughout the venue for extended periods., • Exposure to loud music, live performances, and busy hospitality environments., • Responsibility for managing customer-related incidents and emergencies. Performance Indicators • Customer satisfaction and feedback., • Achievement of sales and revenue targets., • Compliance with licensing and health & safety requirements., • Staff performance and retention., • Successful management of venue operations during shifts.
