Warehouse Assistant

Job Summary ​Essex Finishing is seeking a well-qualified individual to fill the role​ of customer service representative​. Responsibilities Respond promptly to customer inquiries via phone, email, and chat. Enter all orders that customers send. Set up freight and print proper shipping documentation. Assist warehouse with locating orders when needed. Provide accurate information regarding products and services to assist customers effectively. Handle customer complaints with professionalism and empathy, working towards resolution. Conduct inbound and outbound calls to follow up on customer inquiries or provide additional support. Maintain detailed records of customer interactions through data entry into our computerized system. Collaborate with team members to improve overall customer service processes. Ensure all communications are conducted in English with clarity and professionalism. Picking and packing samples when needed. Provide support to sales team wherever needed. Including marketing assistance. Filing Accounts Payable and Accounts Receivable documents. Experience Previous experience in a customer service or support role is preferred. Strong phone etiquette with excellent verbal communication skills. Proficiency in data entry and familiarity with office software applications. Ability to type efficiently while engaging with customers on the phone or via chat. A positive attitude and a willingness to learn new skills in a dynamic environment The right candidate will be upbeat, customer centric, able to multi-task, prioritize, and juggle concurrent projects. The right candidate will be accurate, organized, detail-oriented, dependable, self-motivated, and reliable. Intermediate knowledge of Excel, Word, and email is necessary. Knowledge of NetSuite and experience in manufacturing are a plus. Monday through Friday 7:30 am - 4:00 pm. 30 Minute Lunch unpaid Job Type: Full-time Pay: $20.00 - $24.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Shift: Day shift Ability to Commute: Avenel, NJ 07001 (Required) Work Location: In person