Training Coordinator
hace 27 días
New York
Job Description JOB SUMMARY Covalent Solutions (Covalent) is seeking a mission driven, highly motivated and collaborative Training Coordinator whare truly excited about building great products for the New York City Department of Education. As a Training Coordinator, you will oversee the entire training initiative, ensuring the effective deployment of resources and maintaining alignment with DOE’s goals. This opportunity is full-time with Covalent and will be a hybrid working model with on-site being in Brooklyn, New York. DUTIES AND RESPONSIBILITIES include, but are not limited to: • Project Management and Coordination, • Serve as the primary point of contact between DOE and the vendor, ensuring alignment between DOE’s needs and the proposed training solutions., • Create and maintain a project timeline, identifying key milestones for training delivery across all five boroughs., • Coordinate logistics for all training sessions, including venue selection (if in-person), virtual platform setup, equipment management, and resource distribution., • Create multiple different tools and avenues to implement user training and support (videos, office hours, quick reference guides, FAQs, training modules, in-person training, on-site support, synchronous and asynchronous resources)., • KPI and Progress Reporting, • Develop, monitor, and report on key performance indicators (KPIs) for training effectiveness, including attendance rates, participant engagement, and post-training assessments., • Provide weekly and monthly progress reports to DOE leadership, including:, • Attendance Tracking: Ensure all users complete the necessary training sessions., • Engagement Metrics: Track user participation, including questions asked, feedback received, and participation rates in interactive activities., • Post-Training Assessments: Monitor results of user feedback surveys, quizzes, and knowledge checks tassess the effectiveness of training and areas needing improvement., • Use these metrics to continuously adjust the training delivery approach and refine content., • Quality Assurance and Consistency, • Oversee trainers to ensure consistent content delivery and training quality across boroughs., • Conduct regular check-ins with each borough trainer to gather feedback and ensure uniformity in content, approach, and execution., • Training Resource Development, • Collaborate with DOE’s IT and instructional design teams to create and refine training materials., • Ensure that all training materials, including guides, presentations, and videos, are up-to-date and accessible tusers with varying levels of technical knowledge., • Develop and distribute job aids, cheat sheets, and FAQs to support users in post-training., • Follow-Up Support Coordination, • Coordinate post-training support through virtual office hours, one-on-one sessions, or helpdesk resources to ensure users have ongoing access to assistance., • Bachelor’s or Master’s in Information Technology, Computer Science, Computer Engineering or Electrical Engineering, • Experience:, • 6+ years in Project Management, particularly in coordinating training programs., • 3+ years of experience developing or refining training materials., • Skills:, • Experience in tracking and reporting on training effectiveness, such as attendance and engagement metrics., • Proven ability to coordinate logistics and resources for large-scale training, both in-person and virtual., • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project)., • Strong communication and organizational skills., • Ability to analyze training performance and adjust strategies based on feedback., • Sharp eye for detail., • Proven ability to manage multiple tasks concurrently and in different phases of work at the same time. Flexibility and adaptability to perform in a fast paced and dynamic environment. Context-switching does not bother you., • Effectively collaborates and influences people at all levels in the organization through strong interpersonal and communication skills., • Highly organized with strong time-management skills., • Ability to manage conflict and drive resolution., • Focused on results, proactive, service oriented, • Can focus on both high level and detail level, knowing which is appropriate for the situation., • Ability to self-direct and manage ambiguity., • Ability to take in a lot of disparate information and find common themes, recommend clear paths forward and iterate., • Motivated by professional rather than personal concerns., • Show persistence when faced with difficult problems or challenges., • Actively participate in meetings and be willing to advocate for what you believe in. Provide thoughtful, constructive review of others’ work, knowing that everyone is working towards the same objective., • Superior written and verbal communication skills. You can always articulate the "why" behind your solutions., • Listen to others, correctly interpret messages from others and respond appropriately., • Ask questions to clarify, and exhibit interest in having two-way communication., • Tailor language, tone, style and format to match the audience., • Demonstrate openness in sharing information and keeping people informed., • Work collaboratively with colleagues to achieve organizational goals., • Place team agenda before personal agenda., • Support and act in accordance with the final group decision, even when such decisions may not entirely reflect your own position., • Take ownership of all responsibilities and honor commitments., • Deliver outputs for which you have responsibility within prescribed time, cost and quality standards., • Operate in compliance with organizational regulations and rules., • Take personal responsibility for your own shortcomings, where applicable.Company DescriptionCovalent Solutions is a team of highly skilled and motivated individuals helping our customers accomplish their mission.Covalent Solutions is a team of highly skilled and motivated individuals helping our customers accomplish their mission.