Trabajos active directory en Hoboken, New Jersey - Page 3Crear alertas

Job Description Department purpose and structure To provide an effective and professional IT 1st line support service to our staff and clients in accordance with the needs of the business. You will be responsible for logging, troubleshooting and resolving incidents and requests as the first point of contact when possible, or escalating incidents to the appropriate team. Key relationships • The Service Desk is the first point of contact for internal customers and external clients, it is essential for the IT Service Desk Analyst to deliver high levels of service to both these groups., • Works closely with Support Team Managers to deliver an efficient and effective service., • The Service Desk Analyst is primarily responsible for the resolution of customer issues raised via phone or email., • Act as a single point of contact for customers contacting the service desk via phone, email or self-service portal, regarding IT issues and queries., • Take responsibility for the resolution of incidents ensuring as many of these are resolved at 1st line as possible, • Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximize customer service and first point of contact call resolution., • Ensure that incidents and requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays., • Ensure accurate and timely updates are recorded and maintained in the IT Service Management System., • Promptly allocate incidents and requests as appropriate., • Follow processes to ensure that a high quality of service is provided to our users, • Working as part of a team in order to provide a white glove service to the users., • Appropriate escalation of incidents and requests to the US Service Desk Manager in line with our processes., • Complete tasks and other assigned work to agreed deadlines., • Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimize delays., • Pass and monitor calls to the appropriate team if cannot be resolved by self and liaise with 2nd/3rd party teams when appropriate and ensure customers are updated of events relating to their call. Follow up until resolved with the assigned., • Build and maintain good customer relationships. Key requirements • Minimum of 3 years’ experience working in as Service Desk role, including taking support calls and working with a ticketing system (law firm experience preferred) but no essential, • Knowledge of iManage Work, Windows 10 and Apple iOS, • Strong Knowledge supporting Microsoft Technologies (Office 365, Teams, OneDrive, etc.), • Experience using Remote Support Technologies (SCCM, Team Viewer) and Active Directory, • Ability to work well under pressure, • Excellent communication skills, • Flexible, customer focused approach to service delivery, • A good team player and willing to share skills and experience with others, • Ability to work on own initiativeCompany DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”

Job Description JOB SUMMARY: Under the supervision of the Senior System Administrator/IT Support Supervisor, the IT Support Specialist II applies systems analysis techniques and procedures to determine hardware, software, or system functional specifications, and design, document, develop, test, or modify computer systems based on user or business specifications. The IT Support Specialist II also serves as the lead for the setup, configuration, and technical support for desktop computers (physical and virtual), applications, and related technology and ensures proper computer operations for the end user. ESSENTIAL FUNCTIONS: • Design, develop, analyze, and create the virtual desktop infrastructure, including hardware and software components based on end user specifications., • Apply system analysis techniques and procedures to monitor the performance of the VDI environment, identify potential issues and recommend solutions to resolve them., • Identify, develop and implement policies and procedures to ensure the security and reliability of the VDI environment., • Collaborate with cross-functional teams to understand their requirements and ensure that the VDI solutions meet their needs., • Create and maintain technical documentation and training materials., • Stay up-to-date with new technologies and advancements in the VDI field., • Provide and lead general desktop support to end users including questions, problem resolution, and service requests related to all supported hardware and software., • Provide and lead first and second line support to the Funds’ users via telephone, email, and in-person., • Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system., • Monitors system alert management system and responds to alerts for hardware and software issues., • Provide excellent customer service, answer Help Desk phone in courteous and professional manner., • Understand and evaluate end-users’ needs, develop creative technical solutions, and know when to escalate a problem., • Document all requests, including the entire problem solving process., • Learn the software and hardware used and supported by the Funds., • Unpack, setup, connect and test new computers, printers and other peripherals in accordance with user specifications., • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in accordance with user specifications., • Disconnect, move, reconnect, and test workstations and printers for move and change requests., • Maintain and manage computer asset inventory, ensuring that all equipment is set up and maintained within required specifications and Funds standards., • Troubleshoot LAN/WAN basic networking issues., • Troubleshoot printers, scanners, and other peripherals issues., • Responsible for setting up audio/visual equipment for presentations in accordance with user specifications., • Facilitate repairs with vendors., • Perform routine maintenance as needed., • Perform other related duties as assigned., • Provide support after hours, on weekends and through on-call rotation. QUALIFICATIONS: • A+ Certification required, Network+, ITIL and Microsoft Professional Certification are pluses., • 3-5 years of experience in VDI, IT Support Level 2 or above technical support, and systems analysis., • Solid background in personal computer hardware repair and/or troubleshooting., • Knowledgeable in computer hardware, operating systems, applications, and networks., • Strong experience with Group Policy Management, MDM, Windows, Windows Server, and Exchange., • Familiar with MS Office, Teams, One Drive, SharePoint Online, and MS Azure., • Familiar with programming languages and/or PowerShell are pluses., • Prior understanding of software deployment, management processes, and/or vendor management are pluses., • Experience with Active Directory configuration, printer server, LAN and WAN networks., • Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution., • Offer exceptional customer service to end users by being highly communicative and responsive., • Must be able to multitask., • Ability to work independently and also as a team member with the IT staff., • Excellent organizational and time management skills., • Flexibility and willingness to adapt to change., • Strong analytical skills to resolve problems, identify and document solutions, • Strong interpersonal communication and relationship-building skills. Education and/or Experience: Associates, Bachelors degree in Computer Science or a related discipline. 3-5 years of experience in VDI, IT Support Level 2 or above technical/systems support. Language Skills: Speak, Read, Write and Understand English. Mathematical Skills: Good Reasoning Ability: High Certificates Licenses, Registrations: None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environments The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Rotational work shift - Depends on business needs

Job Description IT Support Technician Company Overview: At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community. Job Duties and Responsibilities: The IT Support Technician serves as a key resource for employees, providing high-quality technical support and ensuring the functionality and efficiency of our IT systems. In this role, you’ll troubleshoot hardware, software, and network issues while delivering a smooth and reliable digital experience for users across all departments. IT Support Technician Responsibilities: • Provide remote and onsite technical assistance for store and office employees., • Monitor and respond quickly and effectively to requests received through the IT helpdesk., • Exhibit end-to-end ownership and provide pro-active status updates., • Ensure prompt response and escalation for all system outages and issues, providing updates to management and end users., • Document technical problems and their resolutions clearly and accurately., • Manage user accounts and permissions (Active Directory, Office 365)., • Assist with internal IT projects and initiatives., • Set up and configure hardware/software for new hires and resolve equipment issues., • Maintain and track IT inventory., • Provide training to users on new technologies and software., • Work on-call and provide other after-hours support based on demand. Required Qualifications: • 2–4 years of relevant IT support experience., • Experience in administrator level access to windows systems (Active directory; Office 365; Windows 10; Windows Server; Linux Server), • PowerShell scripting knowledge preferred., • Familiarity with Linux systems and basic command line operations., • Familiarity with network hardware and command line operations., • High level of proficiency in Microsoft Office 365 applications, • Strong PC and server hardware troubleshooting skills., • Excellent communication and interpersonal skills; able to explain technical concepts to non-technical users., • Reliable, self-motivated, and enthusiastic about supporting a growing organization.