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Job Description Our future depends upon hiring and retaining great talent who are looking to use the latest technology to create state of the art products for our public safety and social services customers. As a systems administrator, you will be responsible for creating and maintaining IT environments for software development, testing, customer testing and usage. Our exciting Case Management product is an Enterprise business application that includes workflow processes, case and document management, and extensive reporting with a focus on criminal justice business knowledge. Our software is developed and tested in on-premise and cloud environments Key Tasks and Responsibilities (What you will be doing!) • Support all aspects of systems administration: Security, Configuration Management, OS, Virtualization, Storage, Networking, • Installation and configuration of medium sized hybrid networks, • Administration and maintenance of firewalls, • Installation and configuration of Windows and Linux servers, often in virtual environments, • Administration of analogous functions in cloud environments, • Administration and maintenance of servers and common applications, • Perform system backups and restorations, assist in the assurance of backup integrity, • Schedule and coordinate system maintenance & upgrades, • Provide technical support via telephone, chat, email support or tickets., • Enthusiasm for installing and maintaining IT environments., • Continuous adherence to the highest level of ethical standards and all Company policies and procedures., • Ability to understand complex requirements, • BS in Computer Science/Engineering from an accredited College/University, • Strong experience with Windows Server 2008/2012/2016/2019 and Windows 7/10/11, • Knowledge of various Microsoft Server Applications (Active Directory, Exchange, DHCP, DNS, IIS, SQL), Microsoft 365 and web browsers, • Working experience in day-to-day operations of LANs, WANs and VPNs, • Working knowledge of Dell Server, Sonicwall, and Dell Switches, • Understanding of TCP/IP networking technologies, SSL certificates, and TLS configuration, • Working experience in Amazon AWS and Microsoft Azure, • Working experience in Linux Servers with Dockers – Ubuntu and CentOS, • Working knowledge of Jboss and Wildfly, • Knowledge of working in Linux and MS Windows environments, • Ability to work independently and in a team environment, using good judgment and initiative, • Excellent written/verbal communication skills, time management and analytical skills, • Public Safety domain and technology experience, • iOS, Android Mobile deployments, • NOSQL experience (e.g., MariaDB), • Oracle and SQL database script writing, • Experience with continuous integration systems (e.g. Jenkins) build automation (Maven) and automated testing (e.g. Selenium). cFive provides its employees with excellent benefits including Medical, Dental, Vision, Life and AD&D Insurance. cFive employees also receive Holidays and PTO. cFive is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Powered by JazzHR ZXQvFskJuU

Job Description Location: Cerritos, CA (Onsite) | Type: Full Time | Compensation: $145,000-$150,000 Reports to: Director of IT We are seeking a Cloud Services Engineer who combines deep Microsoft/Azure expertise with leadership qualities to help drive our cloud-first strategy. This role will be instrumental in designing, implementing, and securing modern cloud services, while mentoring team members and enabling business agility. The successful candidate will have proven experience with Microsoft Azure, Microsoft 365, Entra ID, Intune, and cloud security frameworks, and will serve as both a technical leader and collaborator across IT and the business. This role is ideal for a security-minded engineer with a passion for building scalable, resilient cloud solutions that improve operations, strengthen security posture, and deliver measurable business value. Key Responsibilities • Design, implement, and manage Microsoft Azure cloud services (IaaS, PaaS, SaaS) aligned with a cloud-first strategy., • Administer Microsoft 365, Exchange Online, SharePoint, Teams, OneDrive, and Power BI Platform to enable secure collaboration and productivity., • Own lifecycle management of Intune, Entra ID, and related M365 security/compliance solutions., • Implement and continuously improve security controls, identity management, and conditional access policies across the environment., • Remediate vulnerabilities, drive security hardening initiatives, and enforce FTC Safeguards and other compliance requirements., • Lead incident response collaboration with the security team, ensuring rapid detection, containment, and recovery., • Champion Single Sign-On (SSO) and modern authentication practices across the enterprise., • Reduce non-integrated accounts by building seamless onboarding/offboarding processes tied to Entra ID and Active Directory., • Enhance user experience through automation and streamlined identity workflows., • Develop automation (PowerShell, Terraform, CI/CD pipelines) to streamline operations and improve consistency., • Implement monitoring and alerting frameworks (e.g., PagerDuty, Azure Monitor) to ensure proactive response and system resilience., • Drive adoption of AI/automation where it can enhance performance, security, or user experience., • Act as a technical mentor for IT team members, sharing knowledge and developing cloud skillsets across the team., • Collaborate cross-functionally with application, network, and security teams to deliver integrated solutions., • Represent IT in business discussions, translating complex cloud concepts into business language for executives., • Contribute to IT governance, project planning, and continuous improvement initiatives. Required: • 5+ years of experience engineering and administering Microsoft Azure and Microsoft 365 environments., • Proven expertise with Entra ID, Intune, Exchange Online, SharePoint, Teams, and related M365 services., • Strong knowledge of security frameworks (NIST, CIS, FTC Safeguards, and PCI DSS.) and hands-on remediation., • Proficiency in automation (PowerShell, Terraform, scripting) and CI/CD concepts., • Experience with monitoring tools (Azure Monitor, Sentinel, PagerDuty, etc.)., • Demonstrated leadership skills (mentoring, project leadership, and cross-functional influence)., • Microsoft certifications (e.g., AZ-104, AZ-305, SC-100, MS-102)., • Experience in enterprise cloud migrations and hybrid architectures., • Exposure to DevSecOps practices and infrastructure-as-code., • Strengthen the organization’s security posture, reducing vulnerabilities and non-compliant practices., • Deliver scalable and resilient cloud services aligned with business priorities., • Drive operational efficiencies through automation and streamlined processes., • Mentor IT staff, growing the organization’s cloud and security maturity.

Job Description10775 – Sr. Engineering Systems Administrator (Active Directory) Location – Fountain Valley, CA Essential Functions: • Administer and maintain Active Directory (AD) infrastructure, including domain controllers, replication, group policies, organizational units (OUs), and user/group management., • Create, modify, and delete user accounts, groups, shared drives, and organizational units in Active Directory. Manage permissions, access rights, and security group memberships., • Design, implement, and troubleshoot Group Policy Objects (GPOs) for user and computer configurations across the organization., • Manage Azure AD configuration, including security policies, SSO, application integration, account synchronization, and MFA, • Manage multiple O365 tenants, including migrations, account policies, OneDrive, SharePoint Online, Teams, MPIP, and mobile device management., • Implement and enforce security protocols for user authentication, access control, and password policies. Regularly audit AD permissions to ensure compliance with internal security standards., • Perform regular health checks on Active Directory, identifying and resolving any performance or security issues. Ensure high availability and proper replication between domain controllers., • Develop and maintain Active Directory backup and disaster recovery plans. Ensure regular system backups and conduct recovery tests to verify AD system integrity., • Provide timely resolution for Active Directory-related incidents, including login failures, replication issues, and DNS problems. Investigate and resolve complex technical issues., • Work closely with other IT teams (e.g., Networking, Systems, Security) to plan and implement solutions for various enterprise-level initiatives., • Document AD processes, configurations, and troubleshooting steps., • Plan and execute Active Directory migrations and upgrades with minimal downtime., • Administration and management of Windows Servers through full life cycle., • Support and adhere to change management process., • Perform scripting of administration tasks and reporting using PowerShell., • BA/BS in IT, Computer Science, etc., or equivalent directly-related experience, • 7+ years of experience in large Enterprise environments with 1000+ user base and 500+ servers and critical Enterprise Applications instances., • Strong understanding of overall IT Infrastructure concepts including data center, compute, storage, networking, security, identity, DR, HA, etc., • Advanced knowledge of Active Directory services, DNS, DHCP, SMB, Microsoft Exchange, and related technologies., • Expert level PowerShell experience, creating and modifying custom scripts to report and perform bulk actions on AD objects, systems, and integrated technologies., • Working experience with AD Federation Services (ADFS), Azure Active Directory, and other identity management and SSO solutions., • Experience with hybrid environments (On-premises Active Directory and Azure AD)., • Experience with AD migration tools and best practices., • Extensive administration of on-premises Active Directory including capture of FSMO roles and Forest/Domain level upgrades., • Expert level technical knowledge and administration experience of Windows Server OS, • Working knowledge of Windows Server authentication methods and integration of 3rd party applications (ADFS, LDAP, SAML, OAUTH, Kerberos), • Strong capabilities with MS Office/365 tools including Outlook, Excel, Word, PowerPoint, Visio, Teams, etc.Certifications:, • MCSA preferred BjTE4IFEzE

Job Description POSITION SUMMARY: The Network Engineer will be responsible for designing, implementing, and maintaining enterprise data backup and disaster recovery systems to ensure secure, resilient, and rapidly recoverable information assets. This position requires advanced technical knowledge, strategic thinking, and the ability to work independently while safeguarding data against cyber threats, hardware failures, and operational risks. Salary $127K-$150K To apply, please visit our careers page ESSENTIAL FUNCTIONS: • Architect, deploy, and maintain scalable backup infrastructures for both on-premises and cloud environments., • Evaluate and address risks related to data backup and disaster recovery; develop and implement effective mitigation strategies., • Manage tape out strategies, including scheduling, off-site storage, and secure archival procedures., • Maintain and support the physical infrastructure for backup operations, including storage arrays and tape libraries., • Monitor, test, and verify backup and restore processes to ensure data integrity and compliance with relevant regulations., • Serve as a technical expert for backup technologies, collaborating with internal teams to apply industry best practices., • Create and maintain detailed documentation for backup systems, processes, and recovery plans. Special Requirements: • Up to 10% of international and or domestic travel., • Fluency in Mandarin is a plus. GUIDELINES (ABILITIES, KNOWLEDGE, AND SKILLS): • Advanced hands-on experience with Veeam and Zerto backup and disaster recovery platforms., • Expertise in VMware, NAS, Pure Storage, Dell Compute, Quantum DXi., • Experience with cloud-based ecosystems, including Azure, AWS, GCP., • Strong understanding of backup risks, including cyber threats, physical hazards, and human error, with proven mitigation strategies., • Expertise in tape management processes and physical media handling., • Experience with disaster recovery, business continuity and high availability., • Proficiency in supporting physical backup infrastructure and related networking., • Ability to work independently, troubleshoot complex issues, and maintain operational continuity without direct supervision., • Strong communication, documentation, and organizational skills., • Expert level knowledge of Active Directory, DNS., • Experience with scripting: Powershell, Python, Ansible., • Preferred: Experience with compliance frameworks such as GDPR and HIPAA; familiarity with scripting or automation for backup administration; certifications in Veeam, Zerto, or related technologies. EDUCATION/EXPERIENCE: • Bachelor’s degree in Computer Science, Information Technology, or related field required; equivalent combination of education, certifications, and experience will be considered., • 7 + years of professional experience in enterprise backup and disaster recovery environments. BENEFITS: We offer a competitive compensation, health insurance, profit sharing and 401k matching to help you and your family build a healthy and secure future. • Group healthcare choices that include a 100% employer paid option for employees and eligible dependents to provide strong support for employee well-being and preventative care, including comprehensive medical, dental, vision, and flexible savings account plans, • A generous 401(K) plan with immediate matching contributions that helps build future financial security through a 401(k) plan with employer matching, • Generous paid time off plans to renew and refresh through vacation, personal leave, holidays, and parental leave., • On-site gym and free fitness classes to help our employees meet their health goals., • Opportunities to give to the community. Salary to be determined by education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data. Kingston Technology, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Kingston Technology Co., Inc. Human Resources Representative. Company DescriptionSince 1987, Kingston has remained a market leader in memory products. Our hardware fuels the technology the world uses every day. From data centers and laptops to smart and wearable technology and IoT-based devices, Kingston products drive the technology used to live, work and play. At Kingston, we focus on creating an environment where people can come together, work hard and have fun. Our philosophy has been, if we take care of our employees and vendors, they will take care of our customers. This hasn't changed and we believe these values are the key to Kingston's success. When you join Kingston, you become part of a diverse, hard-working team dedicated to delivering the best products and services to its customers!Since 1987, Kingston has remained a market leader in memory products. Our hardware fuels the technology the world uses every day. From data centers and laptops to smart and wearable technology and IoT-based devices, Kingston products drive the technology used to live, work and play. At Kingston, we focus on creating an environment where people can come together, work hard and have fun. Our philosophy has been, if we take care of our employees and vendors, they will take care of our customers. This hasn't changed and we believe these values are the key to Kingston's success.\r\n\r\n\r\nWhen you join Kingston, you become part of a diverse, hard-working team dedicated to delivering the best products and services to its customers!

Job DescriptionDescription⚠️ BEWARE OF JOB SCAMSAll job emails will come from pinpointhq.com, our ATS. We are seeking an experienced and motivated Tier 2 IT Support Specialist to join our remote IT support team. In this role, you will serve as an escalation point for complex technical issues unresolved by Tier 1 support during the weekdays. Weekend shift role is typically first line response to client incidents, service requests as well as responding to monitoring event alarms. You’ll provide remote assistance to end users across multiple environments, supporting hardware, software, network, and access management issues. This position requires excellent problem-solving skills, strong communication, and a customer-first mindset. Key ResponsibilitiesPhone Support: • First point of contact for all inbound calls in the Support Call phone queue, outside of working hours. Screen all calls, assign priority, address issues and requests, or route as required., • Conduct outbound calls to customers, clients, vendors, etc. as required., • Special handling of calls as required (Sales)., • Must be mature, self-actualized, patient with end-users, and able to deal with varying levels of client disaffection. Customer Support/CRM: • Field incoming help requests from clients via phone, email, & ITSM ticketing system in a helpful and courteous manner. Generate/update ITSM tickets for new and existing client issues., • Determine priority of support requests based on customer urgency and impact of the reported, • incident. Build rapport, elicit problem details from clients including nature of problem & error information., • Add, update, remove, verify ITSM ticket information as needed, including security pins, questions, updates, new client onboarding/offboarding, etc., • Perform ‘scripted’ and documented solutions as outlined in our KB (knowledge base), as qualified and trained. Perform functions like Account/Session lockouts, password resets, connection setup, email/mobile client setup, etc., • Record, track, & follow documentation during the incident process, including all supervisors’ instructions, and successful/unsuccessful solutions applied through the final resolution or escalation., • Perform application upgrades and updates scheduled outside of working hours, • Review/Triage Monitoring event alarms, decide to action or route to appropriate ticket queues, • (RFQ or Virtual Infrastructure). Understand and apply policies and guidelines for escalations, • Review/Code all cases coming into the ticket queue during shifts, • Review and provide first contact to any cases, • Actively review the KB and participate in cross-training opportunities to advance to the IT Support Specialist position. Tier 2 Support: • Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting via phone, email, chat or remote session., • Set up and configure virtual desktops utilizing VMware Horizon and associated applications., • Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology., • Diagnose and resolve intermediate network problems (e.g., connectivity, DNS, VLANs); coordinate with Tier 3 for complex issues., • Perform remote installations of client applications within a cloud environment (e.g. QuickBooks, Lacerte, Bluebeam, AutoCad, Revit, etc.), • Manage and support user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support (e.g. Duo, Microsoft), and onboarding/offboarding tasks., • Respond to and resolve support tickets in the IT service management (ITSM) platform; ensure accurate documentation and timely follow-up., • Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution., • Participate in IT projects including deployments, office moves, system migrations and server upgrades. Skills, Knowledge & Expertise• 5+ years of experience in a Windows systems administrator role. MS900/AZ900 certifications are a plus. • 3+ years of supporting private/public cloud environments: VMWare Horizon, Citrix, TS/RDS, or other VDI solutions. VCTA/VCP are a plus., • 3+ years working with networking, including TCP/IP, DHCP, DNS, SMTP, HTTP, and distributed networks. CCNA is a plus., • Solid experience using Veeam, Office 365, GPOs, VOIP, MDM, Cisco, Sophos, and SonicWall firewalls., • Intermediate knowledge of VMware and Hyper-V environments., • Strong knowledge of Windows Server., • Strong knowledge of Windows AD, DHCP, and DNS., • Database experience, including knowledge of SQL., • Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workplace., • Interest in Cloud Engineering and its impact on greater business practices., • Skilled at working in tandem with a team of engineers, or alone as required. Experience: • Minimum of 3 years in a support role within a Managed Services Provider (Tier 2 escalated support)., • Experience supporting/deploying virtual desktop instances, printers, mobile phone devices., • Troubleshooting network connectivity issues., • Preferred: Associate’s degree in information technology or a related field., • Mandatory: High School diploma or equivalent.

Job DescriptionDescription⚠️ BEWARE OF JOB SCAMSAll job emails will come from pinpointhq.com, our ATS. The Hybrid Tier 2 IT Support Specialist provides both on-site and remote technical support to clients. This role involves responding to client issues, incidents, and service requests, as well as monitoring event alarms remotely or onsite. The specialist documents, tracks, and monitors problems using an ITSM ticketing system to ensure customer Service Level Agreements (SLAs) are met. Adherence to all department processes and procedures (SOPs) is expected. Key ResponsibilitiesOn-site: • Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting., • Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology., • Diagnose and resolve intermediate network problems (e.g., connectivity, DNS, VLANs); coordinate with Tier 3 for complex issues., • Perform onsite installations and upgrades of operating systems, applications, and security patches., • Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks., • Respond to and resolve support tickets in the IT service management (ITSM) platform; ensure accurate documentation and timely follow-up., • Maintain and track IT assets; update inventory records and manage warranty returns or repairs., • Support audiovisual systems and video conferencing tools in meeting spaces., • Conduct preventive maintenance on local IT infrastructure to avoid service disruptions., • Act as a liaison between end users and remote IT teams, ensuring clear communication and prompt issue resolution., • Participate in IT projects including deployments, office moves, and system migrations. Remote: • Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting via phone, email, chat or remote session., • Set up and configure virtual desktops utilizing VMware Horizon and associated applications., • Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology., • Diagnose and resolve intermediate network problems (e.g., connectivity, DNS, VLANs); coordinate with Tier 3 for complex issues., • Perform remote installations of client applications in a cloud environment (e.g. QuickBooks, Lacerte, Bluebeam, AutoCad, Revit, etc.), • Manage and support user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support (e.g. Duo, Microsoft), and onboarding/offboarding tasks., • Respond to and resolve support tickets in the IT service management (ITSM) platform; ensure accurate documentation and timely follow-up., • Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution., • 5+ years of experience in a Windows systems administrator role. MS900/AZ900 certifications are a plus., • 3+ years of supporting private/public cloud environments: VMWare Horizon, Citrix, TS/RDS, or other VDI solutions. VCTA/VCP is a plus., • 3+ years working with networking, including TCP/IP, DHCP, DNS, SMTP, HTTP, and distributed networks. CCNA is a plus., • Solid experience using Veeam, Office 365, GPOs, VOIP, MDM, Cisco, Sophos, and SonicWall firewalls., • Intermediate knowledge of VMware and Hyper-V environments., • Strong knowledge of Windows Server., • Strong knowledge of Windows AD, DHCP, and DNS., • Database experience, including knowledge of SQL., • Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workplace., • Interest in Cloud Engineering and its impact on greater business practices., • Skilled at working in tandem with a team of engineers, or alone as required. Education• Preferred: Associate’s degree in information technology or a related field. • Mandatory: High School diploma or equivalent.

Job Description Position Summary The IT Specialist is responsible for providing technical support, system administration, and infrastructure maintenance in a GMP-compliant pharmaceutical CDMO environment. This role ensures the secure, reliable, and compliant operation of all IT systems, networks, and applications that support manufacturing, laboratory, and business operations. The IT Specialist will collaborate closely with Quality Assurance, Production, and R&D to ensure all IT solutions meet both operational needs and regulatory requirements. Key Responsibilities 1. Technical Support & Troubleshooting • Provide timely end-user support for hardware, software, and network issues., • Diagnose, troubleshoot, and resolve incidents via phone, email, remote tools, and in person., • Escalate complex issues to senior IT staff or vendors as necessary. 2. System Administration • Install, configure, and maintain workstations, servers, printers, and mobile devices., • Administer Active Directory, email systems, user accounts, and permissions., • Manage and maintain data backup, disaster recovery, and storage solutions. 3. GMP & Regulatory Compliance • Ensure all IT systems and processes comply with GMP, FDA, and other applicable regulatory guidelines., • Support Computer System Validation (CSV) activities, including documentation, change control, and periodic reviews., • Maintain detailed records of system configurations, updates, and incidents in compliance with audit requirements. 4. Network & Security • Monitor and maintain LAN/WAN, wireless networks, and internet connectivity., • Apply security updates, patches, and antivirus protection., • Assist in implementing cybersecurity best practices and incident response procedures. 5. Collaboration & Projects • Partner with cross-functional teams to support IT requirements for manufacturing, laboratory, and administrative operations., • Assist in planning and executing IT infrastructure upgrades, migrations, and implementations. Education & Experience: • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred., • 2+ years of experience in IT support or system administration, preferably in a pharmaceutical, biotech, or GMP-regulated environment. Skills & Competencies: • Strong knowledge of Windows operating systems, Microsoft 365, and networking fundamentals., • Experience with Active Directory, file permissions, and group policies., • Familiarity with ERP, LIMS, MES, or other laboratory/manufacturing systems (preferred)., • Understanding of GMP, 21 CFR Part 11, and data integrity requirements (preferred)., • Excellent troubleshooting, communication, and customer service skills., • Ability to handle multiple priorities in a fast-paced, regulated environment. Preferred Certifications: • CompTIA A+ (IT support fundamentals), • CompTIA Network+ (networking basics), • HDI Support Center Analyst (HDI-SCA) or HDI Desktop Support Technician (HDI-DST), • Microsoft Certified: Modern Desktop Administrator Associate, • Ability to lift up to 25 lbs. for equipment installation., • Ability to sit or stand for extended periods., • Office and manufacturing/laboratory settings with exposure to cleanroom environments., • Strict adherence to company safety, security, and GMP policies is required.

Job DescriptionField Desktop Support Tech- Bilingual in English and Korean Role: Full Time Shift Time: 12 noon- 8 PM PT Location: Orange County, CA Onsite/In-person Responsibilities: • Desktop support experience- troubleshooting, configuration, software installation, • Experience with ticketing system, • Review onboarding requests, review tickets and document issues, • Adept at M365, Windows, Active Directory, ticketing systems, • Provide troubleshooting and support to end users on a variety of issues- incidents and problems, • Provide technical assistance to the customer (Examples) • Password reset, • Account information, • Case number information, • Adobe Reader issues, • Brower issues, • Technical computer issues, • Internet connectivity • Set up equipment for employee use, • Image computers using a variety of methods, • Install and perform minor repairs to computers and peripheral equipment within the office premises, • Strong networking skills- IDF/MDF, switches, routers, access pointExperience:, • 2-5 years of experience in software, hardware and network, • Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365, • Experience with of Windows, M365, PC and Printer configuration, • Strong customer service skills, detail oriented, and deadline driven, • Strong communication skills and client interfacing skills kiNmZdPHO2

Job DescriptionDescription⚠️ BEWARE OF JOB SCAMSAll job emails will come from pinpointhq.com, our ATS. Must work HI standard time or 2nd shift HI standard time (12-8. 2-11) We are looking for a highly skilled Level 3 Senior Support Engineer with substantial technology experience to join our managed services provider team. This is a 100% remote position with multiple shifts available, offering flexibility and the opportunity to work from anywhere. Key Responsibilities • Customer Support: Provide expert-level support to clients via phone, email, and ticketing system, ensuring all interactions are documented and tracked through the final resolution., • Professional Services Automation: Utilize ticketing systems to manage and document customer interactions, compliance with SLAs, and track service time., • Field Work/Onsite: Participate in client projects and onboarding, which may require travel and hands-on fieldwork such as server installations., • On Call Support: Participate in weekend and holiday on-call rotations, providing support outside of regular hours as needed., • Technical Leadership: Resolve most issues independently without escalation, provide guidance and mentorship to junior team members, and ensure proper escalation of higher-level issues., • Adherence to Policies: Follow company-specific policies and procedures as outlined in the employee and technician handbooks. Skills, Knowledge and Expertise • Extensive experience (5+ years) with networking technologies, Microsoft software and services, and VMware virtual desktop systems, including VMWare Horizon, vSphere, ESXi, and vCenter Server., • Strong understanding of Windows operating systems, Active Directory, and group policies, and their integration into VDI environments., • Experience with scripting and automation using PowerShell or other relevant scripting languages., • Excellent troubleshooting and problem-solving skills, with a proven ability to analyze and resolve complex technical issues., • Strong communication and interpersonal skills, both verbal and written, with the ability to effectively collaborate with clients, team members, and stakeholders at all levels of the organization., • Industry certifications such as VMWare Certified Professional (VCP), VMWare Certified Advanced Professional (VCAP), or VMWare Certified Design Expert (VCDX) are highly desirable., • Highly motivated, self-sufficient, and able to work independently in a remote, collaborative environment. Working Conditions • This is a 100% remote position with office space available in the Orange County / Anaheim region if desired., • Regular shifts with required flexibility for occasional off-hours and weekend work., • Remote onsite work with clients may be a requirement and may involve occasional overnight travel., • Physical requirements include standard home office environment, with some light to moderate lifting (15-50 lbs) required when working in data centers or on-site at customer locations.

Job DescriptionDescription: Signia Aerospace is a global, integrated provider of high-performance systems and specialized components for the aerospace industry. Signia currently operates two complementary business segments: Thermal Management (key brands include ACE Thermal Systems and Mezzo Technologies) and Mission Systems (key brands include Onboard Systems, Lifesaving Systems, and Meeker Aviation). The Signia brands are leaders in their respective markets and provide a compelling value proposition to both aerospace and defense OEMs and end-users. Onboard Systems Hoist & Winch, located in Anaheim, CA is one of the world’s leading providers of Search & Rescue (SAR) and Human External Cargo (HEC) advanced mission equipment for civil, commercial, and military helicopters. Position Overview Location: Anaheim, CA (Onsite) Shift: 8:00am – 5:00pm The help desk technician is responsible for handling all end user IT-related issues with care. The technician is to work with end users to troubleshoot computer-related difficulties, assist with the support of network, and oversee the regular updating of all pertinent installations. Technological expertise with a wide range of computer systems, hardware, and software is essential for the help desk analyst to excel in this role and help drive our organization forward. What You’ll Do • Provide user support across organizational operating systems, • Troubleshoot various computer software and hardware issues, • Document processes and maintaining service desk records, • Prepare, implement, and monitor computer patches and software updates, • Field incoming help requests from end users, • Prioritize and schedule problem resolutions and escalate problems when required, • Apply diagnostic utilities to aid in troubleshooting, • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution, • Identify and learn appropriate software and hardware used and supported by the organization, • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications, • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals, • Test fixes to ensure problem has been adequately resolved, • Perform post-resolution follow-ups to help requests, • Create, adjust, and maintain user settings and permissions, • Write technical support documentation for knowledge base, software applications and end users, • Propose improvements to increase the IT value to the organization, • Two or more years of experience in a helpdesk role or similar position, • Comprehensive knowledge desktop support and troubleshooting, • Proven skills in performance analysis, • In-depth knowledge of technology devices (computers, laptops, printers, copiers, etc.), • Strong communication skills for training, assisting end users and interacting with leadership, • Knowledge of O365, Azure AD, Firewall Technologies, and Windows Server Operating Systems, • Associate’s degree (or equivalent) in computer science or related field, • Experience with VPN clients, MFA technologies and IT Ticketing Systems, • Experience with Windows Active Directory, O365 and Azure, • Experience with infrastructure equipment (switches, firewalls, peripherals), • Experience with phone systems (VOIP), Video Surveillance and door security systems, • Benefits package including medical, dental, vision, life, disability, • Paid time off and holidays, • 401(k) plan with employer contribution matching, • In addition to offering competitive wages and benefits, Onboard Systems also offers the opportunity to increase your future earnings tied to growth in company performance. We recognize employee contributions toward growing the business through our unique Growth Participation Unit program (GPU). GPUs are tied directly to company growth and reward all eligible employees with cash when the business grows over time. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status Requirements:

Job Description Job Summary The Tier 3 IT Support Specialist serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This senior-level position bridges the gap between frontline support and systems administration, providing expertise across desktops, servers, networks, and business-critical applications. The Tier 3 Specialist also assists with IT infrastructure projects, security initiatives, and technology rollouts. The ideal candidate is a resourceful problem-solver with a strong technical foundation in both end-user support and enterprise IT systems. Success in this role requires the ability to work independently, mentor junior team members, and deliver excellent, timely service to employees and patients in a fast-paced healthcare environment. Essential Duties & Responsibilities • Respond to incoming help desk calls and emails from users and provide real-time senior-level support., • Troubleshoot and resolve advanced problems with Windows client OS (Windows 10/11), Microsoft 365, Genesys CCASS, and business applications., • Provide support for Windows Server environments (2016, 2019, and beyond), including Active Directory, DNS, DHCP, and Group Policy., • Assist with network administration tasks, including switch, firewall, and wireless troubleshooting., • Configure, maintain, and support network-connected devices such as printers, scanners, and medical imaging systems., • Support and administer the organization’s VoIP/telephony/telehealth systems., • Perform, monitor, and validate backups/restores for critical servers, databases, and endpoints., • Create, update, and deploy desktop and laptop images using Windows Deployment Services (WDS), SCCM, or similar tools., • Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365., • Provide remote troubleshooting using RMM tools, ensuring timely support for distributed staff., • Document issues, resolutions, and processes in the ticketing system with accuracy and completeness., • Partner with Tier 1/Tier 2 technicians to mentor and share knowledge, improving the team’s overall capability., • Education: Bachelor’s Degree in Information Technology, Computer Science, or related field preferred (equivalent experience strongly considered)., • Certifications:, • CompTIA Network+ or CCNA strongly preferred., • Microsoft MCSA/MCSE or equivalent experience with Microsoft technologies., • Additional certifications (e.g., Azure, VMware, security-focused) are a plus., • Experience:, • Minimum 3–5 years in IT support, with at least 1–2 years at the Tier 3 or senior support level., • Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications., • Experience in healthcare IT, HIPAA compliance, or environments handling sensitive data is highly desirable., • Skills:, • Excellent troubleshooting, documentation, and communication skills., • Ability to handle multiple priorities and escalate issues appropriately.

Job DescriptionCompany Description Onsite 2-3 month Contract term $5000-6500/month DOE Job Description Job Summary: We are seeking a proactive and detail-oriented IT Support Specialist with a strong background in MacBook support within a Microsoft 365 (M365) environment. The ideal candidate will have hands-on experience supporting macOS devices in a corporate setting, with preferred knowledge of Jamf for device management. You will play a key role in ensuring our end-users have a seamless and secure experience with their devices, productivity tools, and collaboration platforms. Key Responsibilities: * Provide tier 1 and 2 support for macOS devices, ensuring optimal performance and minimal downtime. * Configure, deploy, and maintain MacBooks using Kandji or other mobile device management (MDM) tools. * Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online. * Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center. * Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary. * Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software. * Assist with network and printer configurations for macOS users. * Document support processes, maintain asset inventory, and ensure compliance with company IT policies. * Collaborate with the broader IT team on projects and initiatives that impact end-user computing. Qualifications Qualification: * 1+ years’ experience in a similar IT support or helpdesk role, primarily focused on macOS. * Solid understanding of Microsoft 365 apps and services. * Familiarity with Azure Active Directory and identity/access management. * Strong troubleshooting and diagnostic skills with the ability to work independently. * Team works play required and excellent communication and customer service skills. Additional Information All your information will be kept confidential according to EEO guidelines.